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Information Session on Executive Dashboards for Pharma & Chemicals Industry Executive Summary Stock market performance of companies is strongly driven by direct value drivers like revenue growth, margin improvement & asset utilization. In addition, “Expectations” lever also creates significant impact on the shareholder value and is directly influenced by the effectiveness of a company’s “Plan and Manage Business” (PMB) capabilities. For high-growth companies en route to becoming global giants, it is therefore imperative to focus on building world-class practices for strategic plan monitoring, business performance management and KPI-driven analytics. Typically, a top-class ERP system like SAP helps streamline and integrate a company’s business processes. The operational efficiencies thereby improve as a result of process automation and certain industry best practices inclusion. However, the sophisticated systems fail to provide the top executives a strategic window into the organization’s performance and cross-departmental visibility. As systems usage mature, the ERP systems are optimally utilized for transaction management, but the Business Intelligence (BI) systems don’t mature to support strategic decision-making and business performance management by senior executives. Thus, the returns from the ERP investment are reasonable, but not spectacular, as typically expected. 2S Consulting brings a cohesive framework to connect the PMB framework to distinctive process, organizational and IT capabilities. The framework helps companies go systematically from process-centric to performance-centric stages.

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Using our proprietary PMB framework, an organization-specific roadmap can be developed with emphasis on building symbiotic capabilities around processes, organization and technology. The initial stage is to create awareness about the implication of corporate strategy for each division/department by setting up information models. The corporate strategy is percolated to each division/department and balanced with the functional objectives (Exhibit 1 – Upstream Scorecard Example)

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The underlying business drivers and critical success factors are identified and mapped to each division’s/department’s processes. A set of performance measures (PM) are evolved for each department to reflect the functional performance required to fulfil corporate objectives. (Exhibit 2 – KPI and Value Drivers Example)

The PMs are prioritized based on the predictive capability, behavioural impact and linkage to strategy. Using the PMs, performance scorecards are developed for the corporate and for each functional department. Finally, these scorecards are supported by dashboards and analytical models that can be developed utilizing the BI systems. The BI-driven capability enables in-depth strategic discussion at senior management level in an automated fashion. The dashboards can give a corporate performance overview at the CEO-level and then give detailed drill-downs for sales, financial, inventory, logistics, manufacturing dashboards (Refer examples below)

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Example 1 – Sales Monitor

Example 2 – Cashflow Monitor:

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Example 3 – Manufacturing Capacity Monitor

Example 4 – Inventory Cover Monitor

In our proposed information session, we will outline our approach to PMB capability building and then deep-dive into KPI monitoring and analytical models on a BI platform. We will also showcase examples from Pharma and Chemicals industry and outline the best practices observed across global giants. For further details, please contact Rajeev Surana, Partner, 2S Consulting at rajeev.surana@2sconsulting.com or +91-22-25703751