daily manual for new residents english

Police and Security

Education and Learning

Naturalization & One-stop Services Labor Rights

Transportation

Social Welfare

Healthcare

Daily M

anual for New

Residents

廣告

English

ContentsNaturalization & One-stop ServicesQ: What Qualifications are required to apply for naturalization of the Republic Of

China?Q: Where do I apply for naturalization?Q: Where can I apply for the waiver of the original nationality after acquiring the

nationality of the Republic of China?Q: What should I do if I hesitate to waive the original nationality after completing the

application for naturalization?Q: How long before I can receive a national identification card after acquiring the

nationality of the Republic of China?Q: Why am I required by Household Office to re-apply or make correction when

there is a single error in the information I provided?Q: What is one-stop services for new immigrants?Q: Where can I get assistance in starting an enterprise?Q: My Chinese is not good, but I have a lot of questions. Who can I ask for help?Q: Where can I seek legal advice?Q: I Want to learn more about Taiwan. Where can I take classes?

Education and LearningQ: I would like to take classes. Where can I find class information?Q: Where can I learn Chinese or Minnan?Q: If I want to learn skills, what should I do?Q: How can I help my child find school?Q: How do I apply for academic credentials?Q: I want to go to elementary school/junior high school. How do I apply?Q: I want to take skill courses. Where can I go?Q: I want to learn communication skills and improve my marital relationship. Where

can I go for help?Q: I have problems with my marital relationship, parent-child communication, child

rearing, and life adjustment. Where to seek help?Q: When I feel sad or unhappy, I need someone to keep me company. Where can I go

for help?

Labor RightsQ: Can I work in Taiwan?Q: Where can I find information on employment services?Q: What qualifications and conditions should I have for vocational training?Q: Where can I get information on vocational training classes?Q: Do you offer e-learning courses?Q: If I have a labor dispute with my employer, what should I do?Q: If I have an employer who violates labor laws, what should I do?

6

89

10

11

12

1314151617

2021222324252627

28

29

32333435363738

Contents3940

41424344

48

49

5051

52

5354

55

58

5960

61

64

68

69

Q: If I have doubts about labor laws, what should I do?Q: How do I respond if I experience discrimination during a job application or

employment?Q: What should I do if I get injured at work?Q: How to apply for occupational injury relief in New Taipei City?Q: What should I pay attention to when opening a restaurant?Q: Do I break the law if I install a karaoke box in the restaurant?

Social WelfareQ: I do not get along with my husband and mother-in-law. We often have conflicts.

What can I do?Q: I am experiencing financial difficulties and need assistance. What kind of subsidy

can I apply for?Q: I am pregnant. Is there any subsidy that I can apply for? Q: I’m pregnant but I haven’t obtained my health insurance. Is there any subsidy for

prenatal examinations? Q: My newborn child cries easily and I do not know what to do. I feel anxious. What should I do?Q: I don’t know how to teach my child. What should I do?Q: I live in a remote area and my child / parent is disabled/retarded. How can I

educate my child?Q: I am a Muslim. Where can I find a prayer room in New Taipei City?

HealthcareQ: If I am sick or want to take a child for a vaccination, but I can’t understand Chinese

and I don’t speak Mandarin. Can someone help me communicate with the medical staff?

Q: I’m married and getting pregnant. What test should I take?Q: I have financial difficulties and my child often gets sick. Can I apply for a medical

subsidy?Q: If I have more than 3 births, is there any discount for the expenses on my child’s

medical treatment?

TransportationQ: If I want to take a driver’s license examination, what should I do?

Police and SecurityQ: I need police assistance. What is the report number? What

matters can the police help me with?Q: How do I seek assistance if I experience domestic violence?

Naturalization & One-stop Services


6

Daily Manual for New Residents

Q

A

What Qualifications are required to apply for naturalization of the Republic of China?

1. Applicants who are 20 years old or above, have a certain level of Chinese proficiency, and have no criminal record should meet one of the following qualifications:

(1) Have lived in the Republic of China (Taiwan) for 5 consecutive years and have a certain job or property that can guarantee living standard.

(2) Have once lived in the Republic of China (Taiwan) for 10 consecutive years and have a certain job or property that can guarantee living standard.


7

(3) Have lived in the Republic of China (Taiwan) for 3 consecutive years after marrying a person of Taiwanese nationality.

(4) Have minor children to be raised in the Republic of China (Taiwan), have lived in the Republic of China (Taiwan) for 3 consecutive years, and have a certain job or property that can guarantee living standard.

(5) Have a father or mother of Taiwanese nationality, have lived in the Republic of China (Taiwan) for 3 consecutive years, and have a certain job or property that can guarantee living standard.

2. Applicants who are under 20 years old and unmarried and have no criminal record should meet one of the following qualifications:

(1) Have the father or mother of Taiwanese nationality.(2) Have the father or mother applying for their

naturalization when making an application for his or her naturalization.


8


Q

A

Where do I apply for naturalization?

Applicants should contact the district household registration office where the residence address is located by phone to inquire whether they meet the qualifications and then make an application with the district household registration office with the materials that should be prepared.

Source: Website of National Immigration Agency, Ministry of the Interior.


9

Q

A

Where can I apply for the waiver of the original nationality after acquiring the nationality of the Republic of China?

First, applicants should confirm if their countries have a representative office in the Republic of China (Taiwan). If not, applicants should contact their diplomatic agency.


10


Q

A

What should I do if I hesitate to waive the original nationality after completing the application for naturalization?

Applicants should waive the original nationality within one year after receiving the naturalization certificate, and should acquire a certificate of waiver of the original nationality to protect the naturalization certificate from being revoked by the Ministry of the Interior. Before applying for naturalization, applicants should confirm whether to waive the original nationality and rights.


11

Q

A

How long before I can receive a national identification card after acquiring the nationality of the Republic of China?

After acquiring a “resident certificate in Taiwan”, applicants should live in Taiwan for 1, 2 or 5 consecutive years, as the case may be. After acquiring a “permanent resident certificate in Taiwan”, applicants should apply for the household registration with the household registration office to receive a national identification card.


12


Q

A

Why am I required by Household Office to re-apply or make correction when there is a single error in the information I provided?

The information you provide will be permanently archived and registered in the government agency’s system and your naturalization certificate, so it must be completely correct.


13

Q

A

What is one-stop services for new immigrants?

1. One-stop services provide employment promotion seminars, vocational training, language courses, etc. Applicants may report personal information (name, gender, nationality, national identification number, phone number, and needs) to a household registration office in New Taipei City with the resident certificate or national identification card. Related government agencies will provide care by phone, home visit, notifications, etc., actively.

2. After an application is made with a household registration office, related government agencies will consult the applicant actively and provide a QR code for the applicant to check the progress of the application.

(QR code for one-stop services for new immigrants)

One-stop Services for New Immigrants

Providing Comprehensive Care for New Immigrants


14


Q

A

Where can I get assistance in starting an enterprise?

Located at 3F of the MRT Taipei Bridge station, New Taipei City Government provides entrepreneurship courses, professional consulting services, and start-up exchanges as well as business matchmaking activities. For more information, please dial (02)89720218.


15

Learn SkillLearn Skill

InterpretationTelephone Consultation

Legal Advice

Referral

International Multiservice Counter

Q

A

My Chinese is not good, but I have a lot of questions. Who can I ask for help?

The 1F Joint Service Center of New Taipei City Government has an international service counter that provides interpretation and consulting services in 7 languages.Business hour: Monday to Friday, 08:30-12:00 & 13:30-17:30.TEL: (02)2960-3456, ext. 5122 (Indonesian), 5100 (Burmese), 5126 (Vietnamese), 5123 (Thai), 5125 (Filipino and English)

Joint Service Center of New Taipei City Government, 1F., No. 161, Sec. 1, Zhongshan Rd., Banqiao Dist., New Taipei City

(02) 2960-3456 Ext 5122 (Indonesian)5100 (Burmese)5126 (Vietnamese)5123 (Thai)5125 (Filipino, English)



Legal Advice

Referral



16


Q

A

Where can I seek legal advice?

1. The New Taipei City Government Joint Service Center(located at the First Floor) provides legal advice and helps new immigrants to make an appointment. Each district office or mediation committee also has a legal advice center (please visit https://reurl.cc/M5qb4).

2. The Service Centers for New Immigrant Families in Sanchong District and Banqiao District, New Taipei City provide free legal advice. Applicants should make an appointment in advance.


17

Q

A

I want to learn more about Taiwan. Where can I take classes?

Life adjustment classes are provided in each district of New Taipei City. The classes will be held at household registration offices during May and July every year and last 30 hours. Applicants may call or visit a household registration office nearby to apply.


20


Q

A

I would l ike to take classes. Where can I find class information?

1. The “Learning Platform for New Immigrants” established by the Education Department, New Taipei City Government integrates courses offered by the New Taipei City Government and schools in New Taipei City. The platform enables new immigrants and family members to search for all courses and learning hours and apply online.

2. The “Learning Platform for New Immigrants” consists of five sections:

(1) Language (Chinese literacy and Minnan)(2) Humanities (marriage education, parenting

e d u c a t i o n , l i f e a n d c u l t u r e a d a p t a t i o n , multiculturalism, etc.)

(3) Skills (Level C license examination, vocational education, etc.)

(4) Education (interpreter training, native language teacher training, etc.)

(5) Continuing education (extension school for educational background)


21

Q

A

Where can I learn Chinese or Minnan?

Many schools in New Taipei City offer free Chinese or Minnan courses for 72 hours and temporary childcare services for children under 7 years old. For more information, visit the “Learning Platform for New Immigrants” or dial (02)29603456, ext. 2581.

(QR code for Course Inquiry)


22


Q

A

If I want to learn skills, what should I do?

Each year, free skill courses are offered in New Taipei City, including bakery, beauty care, computer, and Chinese food courses. In May, course information is announced on the “Learning Platform for New Immigrants” to help new immigrants acquire Level C skills certificates.



Legal Advice

Referral



23

Q

A

How can I help my child find school?

Please have the child’s “resident certificate (including national identification card) and transcript” ready and apply for admission with the office of academic affairs of a junior high school or elementary school in the school district.


24


Q

A

How do I apply for academic credentials?

Please prepare original copies of (1) diploma and transcript also (2) national identification card, passport or resident certificate and fill in the application form at the Education Department, New Taipei City Government (address: 20F (West Wing), No. 161, Section 1, Zhongshan Road, Banqiao District, New Taipei City) to apply for academic credentials. For more information, please dial (02)29603456, ext. 2574.


25

Q

A

I want to go to elementary school/junior high school. How do I apply?

Non-nationals who have acquired a resident certificate in Taiwan (by petition) or a passport of the Republic of China can enroll at supplementary school affiliated to an elementary school in New Taipei City. Study courses include Mandarin and Math. For more information, p lease vis i t the “Learning Plat form for New Immigrants” or contact an extension school affiliated to an elementary school/junior high school nearby.

(QR code for the list of extension schools)


26


Q

A

I want to take skill courses. Where can I go?

1. For more information, please visit the “Learning Platform for New Immigrants”.

2. The Service Centers for New Immigrant Families in Sanchong District and Banqiao District, New Taipei City organize leisure courses and family activities from time to time and also provide Southeast Asian books and magazines.

(Service Centers for New Immigrant Families)


27

Q

A

I want to learn communication skills and improve my marital relationship. Where can I go for help?

The New Taipei City Service Center of the National Immigration Agency, Ministry of the Interior and the New Taipei City Family Education Center organize a 3-hour course on family education once every month. Full attendance will be granted a certificate of completion, which can be included in the learning hours for naturalization. For more information, please dial 02-82282090, ext. 345, 319 or visit the “Learning Platform for New Immigrants”.


28


Q

A

I h a v e p r o b l e m s w i t h m y m a r i t a l relationship, parent-child communication, child rearing, and life adjustment. Where to seek help?

For more information, please contact family education services at 4128185 (+02 for mobile phone). Business hours: Monday to Friday, 09:00-12:00 & 14:00-17:00 & 18:00-21:00. Saturday, 09:00-12:00 & 14:00-17:00.


29

Q

A

When I feel sad or unhappy, I need someone to keep me company. Where can I go for help?

If you or people you know need professional assistance, please call 1925 (Ministry of Health and Welfare), 1980 (Teacher Chang Foundation), 1995(Taiwan Lifeline International), or consult a psychiatrist at any district health centers in New Taipei City.

Labor Rights

Labor Rights

32


Q

A

Can I work in Taiwan?

1. As long as you marry a national who has a household registration in the Republic of China and are approved to reside in the Republic of China, you can work in Taiwan without applying for a work permit.

2. Since September 16, 2011, the National Immigration Agency, Ministry of the Interior has marked any newly-issued foreign spouse’s alien resident certificate and Chinese spouse’s resident certificate and permanent resident certificate with “No work permit is required for the holder”.

Labor Rights

33

Q

A

Where can I find information on employment services?

Please visit the “New Taipei City Labor Affairs Cloud - New Immigrants”.1. New Taipei City Labor Affairs Cloud - New Immigrants

2. For more information on employment, please contact an employment service station (counter) of the New Taipei City Employment Service Center.

☆ Sanchong Employment Service Station TEL: (02)2976-7157☆ Banqiao Employment Service Station TEL: (02)2959-8856☆ Zhonghe Employment Service Station TEL: (02)2246-1250☆ Xindian Employment Service Station TEL: (02)8911-1750☆ Xinzhuang Employment Service Station TEL: (02)2206-6196☆ Xizhi Employment Service Station TEL: (02)8692-3963☆ Tamsui Employment Service Station TEL: (02)2808-3525

Labor Rights

34


Q

A

What qualifications and conditions should I have for vocational training?

1. Foreigners, people from China, and residents from Hong Kong or Macao who marry a national who has a household registration in the Republic of China but have not acquired Taiwanese nationality and are approved to reside and work in Taiwan by law can participate in vocational training.

2. Required documents:(1) A copy of household registration transcript

specifying the current details and information.(2) A valid resident certificate.

Labor Rights

35

Q

A

Where can I get information on vocational training classes?

1. General vocat ional t raining courses:

For more information on general vocational training courses, visit the “New Taipei City Labor Affa i r s Cloud - Voca t iona l Training”.

2. Vocational training courses for new immigrants:

F o r m o r e i n f o r m a t i o n o n vocational training courses for new immigrants, visit the “New Taipei City Labor Affairs Cloud - Vocational Training for New Immigrants”.

Labor Rights

36


Q

A

Do you offer e-learning courses?

For information on e-learning courses for new immigrants, visit the “New Taipei City Labor Affairs Cloud - Vocational Training Videos” (https://ilabor.ntpc.gov.tw/page/video). Currently, vocational training videos regarding food & beverages and beauty care are available for learning with subtitles in five languages (Chinese, Vietnamese, Thai, Filipino (English), and Indonesian).

Labor Rights

37

Q

A

If I have a labor dispute with my employer, what should I do?

Applicants may fill in an application form for labor mediation at the Joint Service Center, New Taipei City Government or make an online application through “Mediation of Labor-management Disputes”. The Labor Affairs Department, New Taipei City Government will hold a meeting as soon as possible and appoint an interpreter throughout the labor mediation.

New Taipei City Labor Affairs CloudMediation of Labor-management Disputes

Labor Rights

38


Q

A

If I have an employer who violates labor laws, what should I do?

Applicants may visit the New Taipei City Labor Affairs Cloud and report online through “Application for Labor Inspection”. The Labor Affairs Department, New Taipei City Government will conduct a labor inspection on the employers.

New Taipei City Labor Affairs CloudApplication for Labor Inspection

Labor Rights

39

Q

A

If I have doubts about labor laws, what should I do?

1. Legal advice by phone: Monday to Friday, 09:00-12:00 & 14:00-17:00, TEL: (02)29646476, (02)29646357.

2. Legal advice face to face: Monday to Friday, 09:00-12:00 & 14:00-17:00, address: 1F consulting room, 1F Joint Service Center of New Taipei City Government (1F (West Wing), No. 161, Section 1, Zhongshan Road, Banqiao District).

3. Consultation on labor laws:(1) Monday to Friday, 09:00-12:00 & 14:00-17:00,

TEL: (02)29603456, ext. 6529 or (02)29653900.(2) Monday to Friday, 08:30-18:00, address: Counters

11 to 14 at Joint Service Center of New Taipei City Government (1F (West Wing), No. 161, Section 1, Zhongshan Road, Banqiao District).

Labor Rights

40


Q

A

How do I respond i f I experience discrimination during a job application or employment?

According to the law, an employer is prohibited from discriminating against any job applicant or employee on the basis of race, class, language, thought, religion, political party, place of origin, place of birth, gender, gender orientation, age, marital status, appearance, facial features, disability, horoscope, blood type, or past membership in any labor union. If employers are found to discriminate during a job application or during employment, please dial (02)2967-6902 or download the Employment Discrimination Complaint. The Labor Affairs Department, New Taipei City Government will handle the complaints according to the law to protect labor rights (website: https://reurl.cc/NaAGr6).

(QR code for Employment Discrimination Complaint)

Labor Rights

41

Q

A

What should I do if I get injured at work?

The Labor Affairs Department, New Taipei City Government has a dedicated contact to provide services for laborers suffering from occupational injuries. In addition to helping laborers and family members apply for occupational injury relief, the dedicated contact integrates legal, economic, medical, social welfare, psychological, and reinstatement resources from both public and private sectors. They provide services based on the needs of laborers to reduce the possible impact of occupational injuries on laborers and family members.F o r q u e s t i o n s a b o u t occupational injuries or needs of services, please1. Visit New Taipei City

Labor Affairs Cloud – P ro tec t ion aga ins t Occupational Disasters (https:// goo.gl/9PA2PZ), or

2. Contact the occupational injury case manager of the Labor Affairs Depar tment , New Taipe i Ci ty Government at (02)29603456, ext. 6308, 6315, 6316, 6325, 6333.

Labor Rights

42


Q

A

How to apply for occupational injury relief in New Taipei City?

1. Qualifications: Laborers who are 15 years old or above and register or work in New Taipei City who suffer from occupational accidents and are killed, disabled, or hospitalized for 7 consecutive days or more.

2. Criteria:

3. Deadline: Applicants or their su rv ivors shou ld app ly fo r occupational accident relief w i t h i n 6 m o n t h s f r o m t h e occurrence of the occupational accident or after the approval of occupational accident benefits under labor insurance.

Relief DeathDisability

Levels 1-5

DisabilityLevels 6-10

DisabilityLevels 11-

15

Hospitalization (7 days or

More)

Registering in New

Taipei City

Performance of duties: 30Commuting:

10

10 5 2 1

Registering outside New Taipei City

15 5 2.5 1 0.5

Amount(in

NT$10,000)

Labor Rights

43

Q

A

What should I pay attention to when opening a restaurant?

Restaurant owners should comply with the Regulations on Good Hygiene Practice for Food (GHP Regulations) and pay attention to personnel health, environmental hygiene, food safety, raw material preservation, food labeling, process conditioning, garbage disposal and vector prevention. For more information, scan the QR code for the handbook.

Self-management Handbook for Food &

Beverage Industry

Pay attention to storage temperature Wash hands

Be freshBe thoroughly heated

Separate raw and cooked food

Five Principles for Preventing

Food Poisoning

Preserve food below 7°CBe sure not to leave food at room temperature too long

Wash hands thoroughly before and after preparing foodWound should be dressed

Fresh ingredientsHygienic use of water

Prepare raw and cooked food with different utensils to avoid cross-contamination

Maintain the temperature of the center of food at 70°C or above to destroy bacteria easily

Labor Rights

44


Q

A

Do I break the law if I install a karaoke box in the restaurant?

Karaoke can only be operated if restaurants are located in commercial areas. Karaoke is prohibited in residential and industrial areas.

Labor Rights

45

in commercial areas.Karaoke can only be operated

Social Welfare

Social Welfare

48


Q

A

I do not get along with my husband and mother-in-law. We often have conflicts. What can I do?

The Service Centers for New Immigrant Families in Sanchong District and Banqiao District provide counseling assistance through phones, home visits and interpretation services.

Social Welfare

49

Q

A

I am experiencing financial difficulties and need assistance. What kind of subsidy can I apply for?

Subsidies, such as “Support for New Immigrants in Special Circumstances before Household Registration in New Taipei City” and “Life Support for the Disadvantaged Children and Youths”, are offered in New Taipei City. For more information on the regulations and application, contact a district office.

Support for New Immigrants in Special Circumstances

before Household Registration in New Taipei City

Contact1.District Offices in New Taipei City2.Social Welfare Services Centers, New Taipei City Government 3. Domestic Violence and Sexual Assault Prevention Center, New Taipei

City Government4. Division of Community Development and Women Welfare of Social

Welfare Department, New Taipei City Government TEL: 1999, (02)2960-3456, ext. 3624 & 3632New immigrants may visit http://www.sw.ntpc.gov.tw/ for welfare support when encountering special circumstances before registration in New Taipei City.

Social Welfare

50


Q

A

I am pregnant. Is there any subsidy that I can apply for?

The Social Welfare Department, New Taipei City Government provides taxi allowances for obstetric examinations up to NT$200 per trip. For more information, contact a district office or the Social Welfare Department, New Taipei City Government at (02)2960-3456 ext. 3630, 3635.

New Taipei CityTaxi for Obstetric Examination

Social Welfare

51

Q

A

I'm pregnant but I haven’t obtained my health insurance. Is there any subsidy for prenatal examinations?

Prior to obtaining health insurance, pregnant new immigrants are entitled to 10 prenatal examinations, including Rubella IgG testing, Prenatal Hepatitis B blood serum labeling testing( HBsAg, HBeAg) and Group B Streptococcus screening and 1 ultrasound examination. Applicants may apply with every district health centers with the household certificate, resident certificate or travel document and receive prenatal examinations at a public or private obstetrics and gynecology center with the receipt of approved allowances.

Social Welfare

52


Q

A

My newborn child cries easily and I do not know what to do. I feel anxious.What should I do?

The New Taipei City Government Social Welfare Department has professional childcare personnel providing free services, making home visits, teaching childcare skills. For more information, you may call (02)2960-3456 ext.3843.

Guidance on ChildcareSkills at Home

Guidance on childcare skills at home by professional childcare giversTo assist parents in taking better care of newborn children, New Taipei City Government works with home daycare centers to provide “guidance on childcare skills” at home through certified childcare givers based on different family needs. Childcare, home environment planning, parent-child communication skills will be taught to allow children to learn and grow in a safe and happy environment. To assist parents in taking better care of newborn children, New Taipei City Government works with home daycare centers to provide “guidance on childcare skills” at home through certified childcare givers based on different family needs. Childcare, home environment planning, parent-child communication skills will be taught to allow children to learn and grow in a safe and happy environment.

Object

Method

Content

Contact

Form

Parents registering or residing in New Taipei City and raising children aged 0-2 at home or the disadvantaged families raising children aged 0-6 at home in need of guidance with childcare skills.

The Social Welfare Department, New Taipei City Government provides guidance on childcare skills at home for qualified applicants.

Demonstration of bathing, feeding, food preparation, and first aid skills; advice on the planning of feeding, games, sleeping, and activities based on the family environment; guidance on other parenting skills and parent-child communication skills.

Division of Welfare Services for Child Care of Social Welfare Department, New Taipei City Government.TEL: 02-2960-3456, ext. 3668

Social Welfare Department, New Taipei City-Social Services Provided-Childcare-Services and Form-Childcare Services-Childcare Guidance.

Social Welfare

53

Q

A

I don’t know how to teach my child. What should I do?

Preschool enlightenment services are available in New Taipei City to improve parents’ understanding of children’s language development. Professional childcare givers visit parents at home and teach them how to help children learn early with teaching tools.For more information, you may call (02)8985-8509 ext. 3843.

Social Welfare

54


Q

A

I live in a remote area and my child / parent is disabled/retarded. How can I educate my child?

Early treatment services are offered in communities in New Taipei City. Professional teams provide parenting skills, treatment training, and family support in communities or at home to facilitate early discovery and treatment. For more information, you may call (02)8985-8509, ext. 3663.

Social Welfare

55

Q

A

I am a Muslim. Where can I find a prayer room in New Taipei City?

Zhonghe Branch and Shulin Branch of New Taipei City Public Library have a Muslim prayer room equipped with the Koran, prayer rugs, Qibla, bilingual signs, etc. Facilities for ritual ablution (hand shower) and hot water services are also added to the restrooms.Business hours:Sunday and Monday, 08:30-17:00/Tuesday to Saturday, 08:30-21:00Closed on the last Thursday of each month and national holidays.

Branch Telephone Number Address

Zhonghe Branch

(02) 2949-27676F, No. 236, Nanshan Road, Zhonghe District, New Taipei City

Shulin Branch (02) 2681-96804F, No. 40-7, Shuxin Road, Shulin District, New Taipei City

Healthcare

Healthcare

58


Q

A

If I am sick or want to take a child for a vaccination, but I can’t understand Chinese and I don’t speak Mandarin. Can someone help me communicate with the medical staff?

Health centers in New Taipei City and New Taipei City Hospital provide interpretation services in Vietnamese, Indonesian, Thai, and Burmese.

(QR code for health centers in New Taipei City and New Taipei City Hospital)

Healthcare

59

Q

A

I’m married and getting pregnant. What examinations should I take?

For a husband or wife with the household registered in New Taipei City, if the wife has not been pregnant with the first child, the husband and wife may have a prenatal examination after marriage. The Department of Health, New Taipei City Government provides allowances for prenatal examinations. Applicants only have to pay the registration fee and the consultation fee. Please make an appointment with a health center or contracted medical institution in New Taipei City by phone.

(QR code for health centers or contracted medical institutions in New Taipei City)

我已結婚並準備懷孕，請問可以去做什麼檢查呢?

Healthcare

60


Q

A

I have financial difficulties and my child often gets sick. Can I apply for a medical subsidy?

The Department of Health, New Taipei City Government provides medica l a l lowances for the following three types of children, including the registration fee, partial health insurance and hospital deductibles. For any questions, contact the Department of Health, New Taipei City Government at 02-22577155, ext. 2133 or medical allowance services at 22592825.1. Type 1: Children of 0-6 years old with the household

registered in New Taipei City and approved as a low-income household by the Social Welfare Department.

2. Type 2: Children of 0-6 years old with the household registered in New Taipei City and approved as a low and medium-income household by the Social Welfare Department or qualified for Life Support for Disadvantaged Children and Youth.

3. Type 3: Children of 0-12 years old with the household registered in New Taipei City and suffering from rare

diseases recognized by the Ministry of Health and Welfare or major illness/injury within the scope of National Health Insurance approved by the National Health Insurance Administration.

Medicaid card

Healthcare

61

Q

A

If I have more than 3 births, is there any discount for the expenses on my child’s medical treatment?

In New Taipei City, more than 1,000 medical institutions offer a registration fee reduction or exemption to children of 0-6 years old with the household registered in New Taipei City and presenting the New Taipei City 3rd Child+ Card or other 3rd child+ certificates (such as copy of household registry or household registration transcript). For more information on application or questions, contact the Department of Health, New Taipei City Government at 02-22577155, ext. 2133. For newborn babies, parents may apply directly when registering the birth with a household registration office. The household registration office will issue the New Taipei City 3rd Child+ Card directly.

Transportation

Transportation

64


Q

A

If I want to take a driver’s license examination, what should I do?

The Directorate General of Highways, MOTC provides driver’s license examination questions for downloading, online mock examinations, and driver’s license examinations in 7 languages on the website. In addition to a written test, an oral test is available for application.

Transportation

65

(Figure: Example of a driver’s license examination question in Vietnamese)

Police and Security

67

Police and Security

Police and Security

68


Q

A

I need police assistance. What is the report number? What matters can the police help me with?

For police assistance, dial 110 directly. People can ask the police for help if they need assistance with personal safety or emergencies or find something suspicious or affecting public security or traffic.

Something suspicious or affecting

public security or traffic

Police assistance

with personal safety

Police assistance

with emergencies

Police report number:110

Police and Security

69

Q

A

How do I seek assistance if I experience domestic violence?

People can ask the nearest police station or police department for help or dial 113.

Apply for protective

orders

Refer to short-term sheltering services Report to

social workers and network

members

發行人：侯友宜

副發行人：謝政達

總編輯：張明文

副總編輯：歐人豪劉明超

執行總編：林玉婷

執行編輯：連峰鳴謝侑澄

編輯團隊：文化局民政局交通局社會局城鄉局教育局

勞工局衛生局警察局

印刷承辦學校：新北市成州國民小學

出版機關：新北市政府

機關地址：22001新北市板橋區中山路1段161號

機關網址：https://www.ntpc.gov.tw

補助單位：新住民發展基金補助

設計美編：藝印刷藝術國際股份有限公司

出版日期：中華民國109年11月(初版)

瀏覽網站：新北市國際教育資訊網

(https://www.international-education.ntpc.edu.tw)

新住民生活手冊電子書

本手冊文字及圖片版權歸屬新北市政府

daily manual for new residents english

Documents