customer service
DESCRIPTION
CUSTOMER THE KING HOW TO DELIGHT YOUR CUSTOMERS SELLING IS AN ART HANDLE OBJECTIONS EFFECTIELY BE A SUCCESFUL SALESMANTRANSCRIPT
LOGO
TOTAL QUALITY SALES TEAMTOTAL QUALITY SALES TEAM
CHALLENGES FACING TODAY
COMPETITION
●CUSTOMER UPGRADATION
CHOICES
I AM OKAYYOU ARE NOT
OKAY
LOGO
I AM NOT OKAY, YOU ARE OKAY
I AM NOT OKAY, YOU ARE OKAY
LOGOIAM NOT OKAY, YOU ARE NOT OKAY
IAM NOT OKAY, YOU ARE NOT OKAY
LOGO
I AM OKAYYOU ARE OKAY
I AM OKAYYOU ARE OKAY
ATTITUDE
● Me and My Life● Understand where you stand
● Decide where to improve
SALES MAN
● SENSIBLE● ACTIVE● LOYAL● ENTHUSIASTIC● SINCERE● MATURED● ACCOUNTABLE● NEAT
CUSTOMER THE FOCUS OF THE BUSINESS
CUSTOMERS
CONSTANTUPGRADATION OFSYSTEMS ANDTECHNOLOGY TOOFFER MOREEFFICIENT ANDRELIABLE SERVICES
CUSTOMER IS THE PROFIT
● Customer is the most important factor in our business
● He is not dependent on us● We are dependent on him● He is not an interruption to our work ● He is the purpose of it● He is not an outsider on our business● He is part of it● We are not doing him a favor by serving
him● He is doing a favor by giving us an
opportunity to do so
CUSTOMER FOCUS
customer focus
A local man selling ice cream and drinks to tourists on a beachis an expert on customer focus.He knows what you need, he createsan instant need among children, andhe is able charge premium price.
CUSTOMER EXPECTATIONS● Quick Service● Better Service● Service with a SMILE● Listen to them● Good Behavior● Friendly Approach● Getting Attention to their need● Proper response● Information about schemes● Proper receipts
SATISFACTION
● MEETING EXPECTATIONS● CUSTOMER SATISFACTION
LOGO
CUSTOMER DELIGHTCUSTOMER DELIGHT
CUSTOMER DELIGHT● EXCEEDING EXPECTATIONS
Lion or a deer● EVERY MORNING IN AFRICA, A DEER WAKES
UP KNOWING IT MUST RUN FASTER THAN THE FASTEST LION OR BE KILLED.
●EVERY MORNING A LION AWAKENS KNOWING IT MUST OUTRUN THE SLOWEST DEER OR STARVE TO DEATH
● IT DOES’NT MATTER WHETHER YOU ARE A LION OR A DEER,WHEN SUN COMES UP YOU BETTER BE RUNNING. PROVERB IN AFRICA.
“take the first step in faith. You do not have to see the whole staircase.Just take the first step.”
