customer presentation - student job search
TRANSCRIPT
INFORMATION AND VISIBILITY TO DRIVE DOWN COST AND IMPROVE CUSTOMER ENGAGEMENT
PHIL TANNER @Phil_Tanner
CHIEF TECHNICAL OFFICER
Student Job Search Aotearoa
October, 2015
Splunk .conf15 v2.05.201501019.PT
www.sjs.co.nz @Phil_Tanner
AGENDA
• Who is SJS?
• Challenges and needs
• Use cases
• Summary
www.sjs.co.nz @Phil_Tanner
WHO IS SJS? • Charity – owned by students
• Last year, we filled 28,000 vacancies
• Earning our students over NZ$80,000,000 – With an average of $5,250 for each student
• Receive a call every 1.7 minutes
• Place a student every 5 minutes
www.sjs.co.nz @Phil_Tanner
Performance Measurement
Information Visualisation
Understand the data
Historical Analytics
Security Systems Monitoring
Increase Efficiencies
Ease of use
Cross - Departmental
Access
CHALLENGES FACED BY SJS What did we need from our data solution? What were our core requirements?
www.sjs.co.nz @Phil_Tanner
PERFORMANCE MEASUREMENT • How is the company performing? – Mee5ng KPIs – Comparison of achieved against
target, and forecast
• Display the data in different ways – Provide numbers for comparison, not
just visualisa5ons – Automa5c “traffic light” colouring of key metrics
to aid understanding – Add more data
Compare against last year
www.sjs.co.nz @Phil_Tanner
INFORMATION VISUALISATION
• More than just numbers
• Ad-hoc, real time access
• Monitor the effectiveness of campaigns
www.sjs.co.nz @Phil_Tanner
GET THE REAL STORY
• Investigate why Student registration numbers are falling
• Overlaying Activated Registrations provides a completely different story
– Increased efficiencies means it’s a good news story, not a bad one.
www.sjs.co.nz @Phil_Tanner
HISTORICAL ANALYSIS • Supply and demand in the marketplace
www.sjs.co.nz @Phil_Tanner
SECURITY
• Track brute force attacks in real time
• Identify website security breaches
• Single Sign On to access reports
www.sjs.co.nz @Phil_Tanner
SYSTEMS MONITORING
• How is IT performing within the company
– Can we do more than retroactively fix problems?
– What impact did this morning’s failure have on the business?
www.sjs.co.nz @Phil_Tanner
INCREASED EFFICIENCIES
• Helping the business run more smoothly
www.sjs.co.nz @Phil_Tanner
EASE OF USE
• Information in your hands
• Quick to build
• Easily spot outliers
www.sjs.co.nz @Phil_Tanner
NOT JUST A TOOL FOR IT • Allows departments to track their
own progress
• Easy to understand
• Encourages friendly competition
www.sjs.co.nz @Phil_Tanner
SUMMARY 1. Performance measurement
• Measuring KPIs • Comparison of achieved against target, and forecast
2. Information Visualisation • More than just numbers • Ad-hoc, real time access • Monitor the effectiveness of campaigns
3. Get the Real Story • Understand the story behind the numbers
4. Historical analysis • Supply and demand in the marketplace • Provide historical context to current trends
5. Security • Track brute force attacks in real time • Identify website security breaches • Single-Sign-On to access reports
6. Systems Monitoring • Perfect for log file analysis • Proactive problem identification • Post-analysis
7. Increased Efficiencies • Helping the business run more smoothly
8. Ease of use • Information in your hands • Quick to build • Improves auditing
9. Cross-Departmental Access • Encourages friendly competition • Departments track their own progress • Easy to understand
www.sjs.co.nz @Phil_Tanner
[email protected] Chief Technical Officer Student Job Search Aotearoa
THANK YOU FOR LISTENING
During this talk, SJS has placed six students in work, generating $14,375 for the New Zealand economy