JERMAINE M. JONES10 Honey Locust Court, Little Rock, AR, 72211 ▪ (940)642-8205 ▪ jonesjermaine@hotmail.com

SUMMARYHigh-energy, confident professional with an infectious enthusiasm for building relationships. Experienced supervisor with 10 years of retail management experience and a proven track record of achieving company goals in a fast paced environment while developing and motivating highly effective and diverse teams in a customer relationship environment. Successful leadership skills resulting in strong staff development and advancement with the ability to multi-task between difficult and demanding priorities while adapting to any ever-changing environment.

TECHNICAL AND FUNCTIONAL SKILLSRelationship Building, Adobe Creative Suite, Microsoft Office, Planning and Execution, Training, Learning and Development, Project Management and Implementation

PROFESSIONAL EXPERIENCEToys ‘R UsStore Manager, June 2015 – Current

Responsible for managing the overall success of the store through delegation to my management team and associates and accountability on their actions.

Attained a 15% increase last year sales during the December Christmas season which was #1 in the district and all in the my 1st year taking over the store.

Achieved 12% increase in customer service within my first three months of leadership due to focused training of my employees.

Held a position of 43rd of all Toys R Us stores in company on the basis of a wide range of Key Performance Indicators and 13th in the region.

Hiring, training and development of over 50 new employees during the Christmas season to ensure customer satisfaction throughout the entire season.

Directed through execution to ensure the demand of constant deadlines on a daily basis. Coached, developed and engaged the team of associates in a selling culture to achieve

daily metrics set forth by myself and the company. Controlled direct expenses as well as payroll on a daily budgeted plan.

Walgreens Boots AllianceStore Manager, August 2009- June 2015Executive Assistant Manager, May 2008- August 2009Manager in Training, September 2006- May 2008

Responsible for increasing annual sales volume from $4 million to $8.5 million with proper product placement, inventory levels and training of personnel of new and old initiatives.

#1 in increased sales and profit in the district for the last 2 years with the company. Produced increase in sales and gross profit every month since I took over the store by

aggressive sales techniques and training of employees.

Achieved December sales quota 5 of the 6 times under my leadership and innovative ideas for advertising and product placement.

Created and advertised a highly successful a Santa Photo shoot program at the store that engaged the community and brought a 3% lift in sales in December sales each year.

Created and marketed a t-shirt design for the Walgreens in 2 districts for Susan G. Komen for the Cure race. Through this we were able to help earn $30,000 for the foundation each year.

Facilitated a sales and marketing plan to businesses for the purpose of giving on-site flu shots to their companies. Able to achieve a 6% take rate from all the companies reached and over 300 additional flu shots given.

Achieved an average of 125% goal reached for flu shots over the last 4 years with the company.

Served as a lead event coordinator for the district for various promotions throughout the local community which increased company visibility and involvement.

Coached and developed management team and staff with individual feedback and annual reviews that have through efforts have had 4 colleagues promoted to be store managers.

EDUCATION B.A. in Graphic Design- Minor in Marketing– Southern Arkansas University, Magnolia, AR, 2005

Jermaine Jones 10 Honey Locust Court, Little Rock, AR, 72211 ▪ (940)642-8205 ▪ jonesjermaine@hotmail.com