culture september 2013

All about culture

by Toronto Training and HR

September 2013

CONTENTS5-6 Definitions

7-8 Primary characteristics of organizational culture9-10 Traits of organizational culture11-13 Elements of organizational culture14-17 Dimensions of organizational culture18-19 Strengthening organizational culture20-24 Types of culture25-26 What does culture look like?27-28 Influences on culture29-30 Cultural differences31-32 Measuring culture33-34 Assessing and identifying culture35-37 Cultural competence38-39 Performance reviews40-41 How does ritual communication contribute?42-43 Applying reward and recognition programs44-49 Building a healthy culture50-51 Conclusion and questions

Introduction

Introduction to Toronto Training and HR

Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking10 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:

Training event designTraining event deliveryReducing costs, saving time plus improving employee engagement and moraleServices for job seekers

Definitions

Definitions• Culture• Corporate culture• Organizational culture

Primary characteristics of organizational

culture

Primary characteristics of organizational culture

• Innovation and risk taking• Attention to detail• Outcome orientation• People orientation• Team orientation• Aggressiveness• Stability

Traits of organizational culture

Traits of organizational culture• Involvement• Consistency• Adaptability• Mission

Elements of organizational culture

Elements of organizational culture 1 of 2

• Artifacts• Values• Assumptions

Elements of organizational culture 2 of 2

• Vision• Value• Voice

Dimensions of organizational culture

Dimensions of organizational culture 1 of 3

• Innovation• Stability• Respect for people• Outcome orientation• Attention to detail• Team orientation• Aggressiveness


• Attitude• Style


CULTURAL DIMENSIONS THEORY• Power distance• Uncertainty avoidance• Individualism v collectivism• Masculinity v femininity• Long-term v short-term

orientation

Strengthening organizational culture

Types of culture

Types of culture 1 of 4

• Work hard, play hard• Tough-guy, macho• Process• Bet-the-company


• Constructive• Passive/defensive• Aggressive/defensive


• Me• We


Collaborative (clan) Create (adhocracy)

Control (hierarchy) Compete (market)

What does culture look like?

What does culture look like?• Invisible manifestations• Visible manifestations

Influences on culture

Influences on culture• Leadership• Internal influences• External influences

Cultural differences

Cultural differences• Scale• How does Canada

compare?• Values

Measuring culture

Measuring culture• Exit interviews• Churn rate• Employee engagement

surveys• Internal v external fill rate• Voice of the customer

Assessing and identifying culture

Assessing and identifying culture

• Is everyone singing the same chorus?

• How do leaders lead?• Who gets to drink from the

information reservoir?• Is this an organization

based of teams or of stars-and-satellites?

• How does an organization evaluate performance?

Cultural competence

Cultural competence 1 of 2• Definition• Comparison with cultural

training

Cultural competence 2 of 2

Desire Awareness Knowledge Skills

Performance reviews

Performance reviews• For employees with good

numbers and good values• For those with bad

numbers and bad values• For those with good values

but mediocre numbers• For employees with great

numbers but disappointing values

How does ritual communication

contribute?

How does ritual communication contribute?

• Metaphors• Stories• Rites and ceremonies• Reflexive comments• Fantasy themes

Applying reward and recognition programs

Applying reward and recognition programs

• Create an award program for peer recognition of a job well done or for going above and beyond in their work

• Produce a monthly or quarterly newsletter

• Plan an annual organizational-wide retreat

• Host employee outings• Recognize your employee’s

family including children and pets

Building a healthy corporate culture

Building a healthy corporate culture 1 of 5

• Trust• Fairness• Respect• Alignment• Communication• Empowerment• Efficient processes• Structure• Self-discipline


• Total focus on customer satisfaction and quality

• Behaviours required from leaders and managers

• Quality of life• The job itself• Rewards


STEPS TO TAKE• Let everyone know the

strategic intent• Align values• Put the culture in print• Allow people to express

their individuality• Let the culture be bigger

than itself• Encourage relationship

building


STEPS TO TAKE (CONTINUED)• Look for ways to reward or

recognize people when you catch them doing the right thing


HOW AND WHAT• How you structure• How and who you hire• What you sat and do• How you performance

manage• What you reward• What you develop• How you lead

Conclusion and questions

Conclusion and questions

SummaryVideosQuestions

culture september 2013

Business

ritual communication

strengthening

engagement

recognition

skills december

cultural differences

primary characteristics

toronto training