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CRS 10/1/13 Go Live Lessons Learned January 15, 2014

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CRS 10/1/13 Go Live Lessons Learned. January 15, 2014. CRS Lessons Learned. How to utilize AHCCCS Online (change in website design shortly after go live made it difficult to locate the CRS enrollment information). Members, PCP, RBHA and Specialists communication - PowerPoint PPT Presentation

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Page 1: CRS 10/1/13 Go Live Lessons Learned

CRS 10/1/13 Go LiveLessons Learned

January 15, 2014

Page 2: CRS 10/1/13 Go Live Lessons Learned

2Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

- How to utilize AHCCCS Online (change in website design shortly after go live made it difficult to locate the CRS enrollment information).

- Members, PCP, RBHA and Specialists communication Start early and communicate often Include as many downstream resources so

they all hear/see the same thing Don’t assume providers/members are aware of

AHCCCS program changes or understand the nuances of Medicaid, CRS or RBHA system.

CRS Lessons Learned

Page 3: CRS 10/1/13 Go Live Lessons Learned

3Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

- Knowing terminology – behavioral health Vs. physical health

- BH providers operational processes are very different than medical. For example how services are funded and paid

- Include other health plans and AHCCCS in communications plan so everyone has information

CRS Lessons Learned


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