UNCLASSIFIED

USPACOM AOR HADR Efforts

• One of the largest earthquakes (9.0) and tsunamis on record wrought devastation in Japan

• USPACOM responded with HADR Operation Tomodachi

UNCLASSIFED

Japanese robots that will be used to inspect the damaged Fukushima Daiichi nuclear plant

The walls of the reactor 4 building supporting the pool were

severely damaged by an explosion on March 15th

Japan's Self-Defense Forces and the US military start a

third massive search for about 12,000 people who

remain unaccounted for after the March 11th earthquake

and tsunami

UNCLASSIFIED

Operation Tomodachi – VTC Support Lessons Learned

• Agenda

– Overview

– Lessons Learned

– Capability Gaps

– Ongoing and future Initiatives

UNCLASSIFED

– Ongoing and future Initiatives

– Questions

UNCLASSIFIED

United States Pacific Command (USPACOM)

UNCLASSIFED

USPACOM HeadquartersCamp Smith, HI

USAFRICOM

UNCLASSIFIED

Overview – Earthquake and Tsunami 11 March

Requirement: Secure and reliable collaboration

between all affected parties

• Crisis necessitated large scale coordinated response efforts

between US, Japanese Governments; VTC preferred medium

– USPACOM Headquarters, Service Components, Subunified

and Tier III Commands throughout Theater

– Japanese Ministry of Defense headquarters – Ichigaya

UNCLASSIFED

– Japanese Ministry of Defense headquarters – Ichigaya

– Japan Embassy/Department of State

– TRANSCOM

• Initial participation was broad in scope with heavy VTC call

volume

– USPACOM stood up 24/7 Operations hosting a variety of

VTC events around the clock

UNCLASSIFIED

Operation Tomodachi VTC Lessons Learned

Defense Video Services Global

• DISA NS responded to USPACOM request for dedicated DVS PAC Hub resources ISO the event and authorized 24/7 PAC Hub operations – early coordination with DISA was key

– Surge demands exceeded PAC Hub capacity – COCOM and Service Components supplemented with additional ports

– Requirement: H.239 support for broadcasting high resolution graphics to view reactor damage/condition; NOT supported by DVS

Video Teleconferencing (VTC) Expertise and Resource Challenges

UNCLASSIFIED As of 25 1100W April 11

UNCLASSIFED

Video Teleconferencing (VTC) Expertise and Resource Challenges

• Untimely loss of critical VTC subject matter expertise in Japan (USFJ)

• Surge requirements in high volume of VTC events overwhelmed USFJ support staff

– Lacked dedicated/trained VTC support staff

– Did not possess a local VTC scheduling request tool to manage requirements

– Infrastructure not equipped to satisfy large multipoint VTC events

• Site only had CODECs to conduct multipoint VTC’s

• Required MCUs to address bandwidth efficiency and call capacity challenges; eventually installed

David Mackenzie, J642 UNCLASSIFIED

UNCLASSIFIED

Operation Tomodachi VTC Lessons Learned

VTC Technical and Resource Challenges (cont’d)

• Interoperability challenge – connecting IP ONLY and ISDN ONLY participants

– Expertise required to develop a suitable connectivity plan for meshing disparate environments

– All VTC sites not created equal – some had both IP and ISDN; others had only one

• No centralized VTC scheduling tool available to reserve all required

UNCLASSIFIED As of 25 1100W April 11

UNCLASSIFED

• No centralized VTC scheduling tool available to reserve all required network/site resources

• Existing SIPR LAN required significant planning and modifications to accommodate new VTC infrastructure/end points

– Site lacks VTC VLAN and QOS implementation

David Mackenzie, J642 UNCLASSIFIED

UNCLASSIFIED

Capability Gaps

• VTC being used as C2 capability over SIPRNET

– Need to build infrastructure to meet COCOM expectations

– Need QOS for VTC across the SIPR Enterprise

• DoD lacks a managed/standardized Tier 0 H.323 SIPRNET infrastructure

– Centralized Zone to manage call information and minimize LRQ traffic/routing loops due to existing spider web Neighboring/Zones

– Standardized/federated Global Address List (GAL)

– Standardized H.323 numbering plan

UNCLASSIFIED As of 25 1100W April 2011

UNCLASSIFED

– Standardized H.323 numbering plan

• H.239 capability required for dual video (Duo) broadcast

• A Forum for DoD infrastructure planning/guidance to address next generation VTC capabilities

– KIV-7M and transition EFF KEYMAT

– LAN/WAN QOS and IP VTC Interoperability – H.323 and AS-SIP

– Presence/HD capabilities

– Update STIGs to support RTS/UC implementation

• Integration of Desktop VTC (Web or PC-Based) with Hardware-Based CODECs

• Integration of Class/Unclas Audio (VoIP & POTS) with Video Bridging

David Mackenzie, J642 UNCLASSIFIED

UNCLASSIFIED

On-going Initiatives and Way Ahead

USFJ Expanding organic capabilities and VTC call capacity• US Secret MCU installation - completed

• Completing ISDN portion of Allied Secret MCU installation

• Installing ISDN portion of Unclass MCU

• Preparing to install Inverse Multiplexer and associated dial isolators and PRIs etc.

USFJ preparing the support the “new normal” environment• Recruiting skilled VTC technical support and full time VTC scheduling POC

• Employing a “train the trainer approach” – passed down by PACOM augmentee

UNCLASSIFED

• Employing a “train the trainer approach” – passed down by PACOM augmentee

– Trained staff on use of TMS VTC Management tool to standardize/simplify the environment

• Refining O&M support requirements for the new environment

• Seeking USPACOM and Industry support to manage VTC environment; focused on the future

USPACOM continue collaboration with DISA, COCOM’s, Services and Agencies to realize a Tier 0/1 SIPR VTC infrastructure

Questions?