crhis jones: imagine a knowledgemanagement renaissance

© 2009 SourcePOV, all rights reserved SourcePOV

Imagine: A Knowledge RenaissanceImagine: A Knowledge RenaissanceFraming the Evolution of Knowledge and Framing the Evolution of Knowledge and

Knowledge Management (KM)Knowledge Management (KM)

Chris JonesChris JonesCEO & Consulting Principal CEO & Consulting Principal

SourcePOVSourcePOV

Inmagic NC User ConferenceInmagic NC User ConferenceResearch Triangle Park, NCResearch Triangle Park, NC

October 15, 2009October 15, 2009


What’s in a ‘Knowledge’ Vision?What’s in a ‘Knowledge’ Vision?


On the path to Knowledge …On the path to Knowledge …

.. and a way to.. and a way toframe the frame the challengechallenge

There areThere arefundamental fundamental

drivers ..drivers ..

There areThere arefundamental fundamental

drivers ..drivers ..


A Renaissance VisionA Renaissance Vision

Social SpaceSocial Space

Commercial SpaceCommercial Space


A Renaissance VisionA Renaissance Vision

Commercial Spacetalenttalentinnovationinnovation

human conditionhuman conditiontriple bottom linetriple bottom linecrossing silos crossing silos

Commercial Spacetalenttalentinnovationinnovation

human conditionhuman conditiontriple bottom linetriple bottom linecrossing silos crossing silos

Social Spacelearning as priorityfamily community

ideas as a new currency

Social Spacelearning as priorityfamily community

ideas as a new currency


… … and the ‘drivers’, at the center?and the ‘drivers’, at the center?



learning (priority)learning (priority)familyfamilycommunitycommunitynew currencynew currencytalenttalenthuman conditionhuman conditiontriple bottom linetriple bottom linecrossing siloscrossing silos


A Renaissance VisionA Renaissance Visionhttp://sourcepov.wordpress.com/category/km



PeoplePeople


A Knowledge RenaissanceA Knowledge Renaissance.. a people-centered paradigm.. a people-centered paradigm

Emergent Knowledge

(Innovation)

Engaged Communities (Collaboration) PeoplePeople


Library 1.0challengeschallenges

CorporateModel

SpecialtyLibraries

SmallBusiness

Library ILS SpaceLibrary ILS SpaceInmagic DB/Text / PrestoInmagic DB/Text / PrestoEOSiEOSiSoftlinkSoftlinkFolletteFolletteSydney PlusSydney PlusCuadra StarCuadra Star

Home-grownHome-grownFileMaker ProFileMaker ProAccessAccess

KM-IT SpaceKM-IT SpaceSharepoint (portal/hub)Sharepoint (portal/hub)Documentum (document)Documentum (document)Jive (conversation)Jive (conversation)

End UsersEnd Users

SME’sSME’s


KM EvolutionKM Evolution

KM ProcessKM Technology

Knowledge (Documents)

People

KM-SM ToolsCollab Process

Knowledge (Insight)

People

Then Now


KM ChallengesKM ChallengesKnowledge engineering processesKnowledge engineering processes

Taxonomy & IA (always top-down)Taxonomy & IA (always top-down) HarvestHarvest Tacit & ExplicitTacit & Explicit Vet findings w/ SME’s (if you could find them)Vet findings w/ SME’s (if you could find them) Communities of Practice (if you could keep them going)Communities of Practice (if you could keep them going)

SearchSearch

Technology focusTechnology focus Many vendors - Repository, ERM, DM, CM, ILS, DBMS, etc.Many vendors - Repository, ERM, DM, CM, ILS, DBMS, etc. Stand-off: DBA’s and Portal developer’sStand-off: DBA’s and Portal developer’s

Challenge of ROIChallenge of ROI Difficulty in measuring, IP soft and abstractDifficulty in measuring, IP soft and abstract Fragile executive mandateFragile executive mandate

KM ProcessKM Technology

Knowledge (Documents)People


Finding SME’sFinding SME’sLevel of Knowledge Work

TypicalJob Categories

Learning Role & Focus

Know. Needs (ROI)

KMMaturity (Gaps)

Mkt Ops IT Fin Sls Adm

High Medium Low or NONE?

ProductEngineers

Teacher Mentor

Learner Author User

Varies by company

and function

SupportTechs

CallCenter

Software Developers

Analysts

Sales Associates

Coordinators & Mgrs

traditional functionalinformation silo’s

Assessment FrameworkAssessment FrameworkSourcePOVSourcePOV





Know. Needs (ROI)

KMMaturity (Gaps)



ProductEngineers

Teacher Mentor

Learner Author User

HIGH Varies by company

and function

SupportTechs

Moderate

CallCenter

Variable by Prod

Software Developers

HIGH

Analysts

Sales Associates

Coordinators & Mgrs

Workers

SME’s

silo-thinking prevalent silo-thinking prevalent “not my problem”“not my problem”expertise somewhere else expertise somewhere else “I’m not paid to think”“I’m not paid to think”tough problem? tough problem? “IT & Engineering are down the hall”“IT & Engineering are down the hall”

(Then)





Know. Needs (ROI)

KMMaturity (Gaps)



ProductEngineers

Teacher Mentor

Learner Author User

Multiple(Collab)

Complex SME &

KW Dynamic

-------More

Integral Operation

-------More

Mission Critical

Moving Target

SupportTechs

CallCenter

Software Developers

Business Analysts

Sales Associates

Coordinators & Mgrs

(Now)

CustomerMessaging

CustomerFeedback

Knowledge Workers

SME’s


Social Media & E2.0Social Media & E2.0

Web 2.0: Interactive paradigm + rich mediaWeb 2.0: Interactive paradigm + rich media

Empowering PeopleEmpowering People Crowdsourcing, FolksonomyCrowdsourcing, Folksonomy Emergent context: dynamic creation of relevanceEmergent context: dynamic creation of relevance

Explosion of Communication MetaphorsExplosion of Communication Metaphors BlogsBlogs Micro-Blogging (IM’s, Twitter): Informal ChatMicro-Blogging (IM’s, Twitter): Informal Chat #Tag’s to create context#Tag’s to create context #Chat’s lay foundation for collaboration#Chat’s lay foundation for collaboration

Remix cultureRemix culture New energy on Creative Commons, blurs lines of IPNew energy on Creative Commons, blurs lines of IP


Knowledge-InsightPeople


Social Media & E2.0Social Media & E2.0

Web 2.0: Interactive paradigm + rich mediaWeb 2.0: Interactive paradigm + rich media

Empowering PeopleEmpowering People Crowdsourcing, FolksonomyCrowdsourcing, Folksonomy Emergent context: dynamic creation of relevanceEmergent context: dynamic creation of relevance

Explosion of Communication MetaphorsExplosion of Communication Metaphors BlogsBlogs Micro-Blogging (IM’s, Twitter): Informal ChatMicro-Blogging (IM’s, Twitter): Informal Chat #Tag’s to create context#Tag’s to create context #Chat’s#Chat’s lay foundation for collaboration lay foundation for collaboration

Remix cultureRemix culture New energy on Creative Commons, blurs lines of IPNew energy on Creative Commons, blurs lines of IP

Foundations of aParadigm Shift



SocialSocial

CommercialCommercialPeoplePeople

SM

E2.0


Knowledge EconomyKnowledge Economy(the building blocks)(the building blocks)

New worldNew world global, flat, knowledge-based global, flat, knowledge-based

economyeconomy

New paradigmsNew paradigms ideas as currency in the ideas as currency in the

knowledge economyknowledge economy collaboration (unlock cultural collaboration (unlock cultural

barriers)barriers)

Innovation imperativeInnovation imperative

KnowledgeEconomy

KnowledgeEconomy

KnowledgeWorker

(applies context)

KnowledgeWorker

(applies context)

Knowledge(currency)

Knowledge(currency)

InformationInformation

InnovativeCompany

InnovativeCompany


ComplexityComplexity(the building blocks)(the building blocks)

Complex systems are everywhereComplex systems are everywhere

Important within social sciencesImportant within social sciences unique human ability/behavior for emergenceunique human ability/behavior for emergence

Silos explainedSilos explained over-optimizationover-optimization embedded throughout industrial-manufacturingembedded throughout industrial-manufacturing

Applications aboundApplications abound

Changes how we look at our worldChanges how we look at our world learning science & innovationlearning science & innovation KM as IP emergenceKM as IP emergence organization & workforce models (beyond silos)organization & workforce models (beyond silos)

ConnectConnect

EngageEngage

DiversifyDiversify

LearnLearn

EmergentOutcomes


LearningCommunity

LearningCommunity

EngagementEngagement(the building blocks)(the building blocks)

Learning Communities Learning Communities model complex model complex ecosystemsecosystems

4 “drivers of success”4 “drivers of success” levers that governs how well levers that governs how well

a group can learn (innovate)a group can learn (innovate)

New model for KMNew model for KM organizations as complex organizations as complex

“learning cells”“learning cells” new face on COP’s new face on COP’s

(communities of (communities of innovation?)innovation?)

Connect

Engage

Diversify

Learn

KnowledgeEconomy

KnowledgeEconomy

KnowledgeWorker

(applies context)

KnowledgeWorker

(applies context)

Knowledge(currency)

Knowledge(currency)

InformationInformation

InnovativeCompany

InnovativeCompany

Firewall


Engaged CollaborativesEngaged Collaboratives powered by social mediapowered by social media changing the ruleschanging the rules innovation dial-toneinnovation dial-tone

Social innovation in our ecosystems: #ecosysSocial innovation in our ecosystems: #ecosysSTEMSTEMEducation & learning scienceEducation & learning science

communication careerscommunication careers critical thinkingcritical thinking infusion of light-weight visual modeling tools & paradigms: mind map, infusion of light-weight visual modeling tools & paradigms: mind map,

ontology, taxonomy & and yes, the libraryontology, taxonomy & and yes, the library

Pursuit of knowledge is “cool” againPursuit of knowledge is “cool” again

RenaissanceRenaissance SocialNetworks


6. Checkpoint.

Discovery[“explore” thread]

3. Connect.

4. Engage.

2. Diversify.

5. Learn.

Integrate.

Implementation [“exploit” thread]

Focus.

Connect.

Engage.

Adapt.

steps

usi

ng

Soci

al

Med

ia

Document Current & New Paradigms

“The way things work” & “How they can work better”

1. Set PROBLEM Domain & Scope

RETU

RN

resu

lts [repeat as needed]

STA

RT

A SOCIALA SOCIALINNOVATIONINNOVATION

PROCESS.PROCESS.for Complex Social / PublicEcosystems

#ECOSYS PM3

Solution Framing by

October 3, 2009CC3.0

sourcePOV


Enterprise 2.0Enterprise 2.0ChallengesChallenges

Culture change .. eliminate “Not my job” thinkingCulture change .. eliminate “Not my job” thinking Recognizing potential for bottom-up idea emergenceRecognizing potential for bottom-up idea emergence Finding, creating & connecting SME’sFinding, creating & connecting SME’s Security & control concernsSecurity & control concerns IP concerns (aka IP 2.0)IP concerns (aka IP 2.0)

““Collaborative” Approach to KMCollaborative” Approach to KM Work groups .. core to Enterprise 2.0Work groups .. core to Enterprise 2.0 Making Making knowledge workknowledge work strategic to the company strategic to the company

Social ILSSocial ILS Embrace a knowledge-centric Embrace a knowledge-centric solution languagesolution language Facilitate using the new language (engage, collaborate, …)Facilitate using the new language (engage, collaborate, …) Leverage collaborative process & tool solutions that have an integrated social Leverage collaborative process & tool solutions that have an integrated social

media componentmedia component

E2.0

What crossesthe firewall?


How to EngageHow to Engage

Solution Language in MindSolution Language in Mind Social innovation & emergenceSocial innovation & emergence Collaboration & community frameworksCollaboration & community frameworks

NeededNeeded Librarians & Learning ScientistsLibrarians & Learning Scientists Change agentsChange agents SME’s of all disciplines and flavorsSME’s of all disciplines and flavors SociologistsSociologists Parents & TeachersParents & Teachers

Get OnlineGet Online EngageEngage Have a point-of-view (“pov”)Have a point-of-view (“pov”)

ECOSYShttp://bit.ly/povEC Social InnovatorsFocus on EcosystemChange (HC, EDU)Mon 8pET #ecosys

E2O WShttp://bit.ly/e20ws0 Virtual Workshop forCorporate SMAdoption2nd/4th Tue 8peET #e20ws

SMCHAThttp://bit.ly/smchat Exploring the NewSM ParadigmWed 1pET #smchat

E2O RDUWorkshop forCorporate SMAdoption inRaleigh-Durham(coming)

E2O RDUWorkshop forCorporate SMAdoption inRaleigh-Durham(coming)

VirtualWorkshops

(Chats)

F2F


Key TakeawaysKey Takeaways

It’s about people, not It’s about people, not the technologythe technology

Relationships at the Relationships at the core of value generationcore of value generation

Importance of Importance of community community collaborationcollaboration

Learning & innovationLearning & innovation

Value of learning & Value of learning & ideasideas

a new paradigm

social media as connector

the rule, not the exception

isn’t it the same thing?

revival of learning science, and ..



SocialSocial

CommercialCommercialPeoplePeople

SM

E2.0


Imagine: A Knowledge Imagine: A Knowledge RenaissanceRenaissance

http://sourcepov.wordpress.com/category/km

Emergent Knowledge

(Innovation)

Engaged Communities (Collaboration)

Cultures of Learning

(Social, Commercial)

… … the foundation & critical the foundation & critical enablerenabler..

PeoplePeople


SourcePOVSourcePOVProductivity in CollaborationProductivity in CollaborationYour Partner in Work Group ServicesYour Partner in Work Group Services

Christopher D. JonesChristopher D. JonesCEO & Consulting PrincipalCEO & Consulting PrincipalCary, NC 27519 USACary, NC 27519 USA919.604.0371 919.604.0371 [email protected]

www.linkedin.com/in/chrisjonesnc

crhis jones: imagine a knowledgemanagement renaissance

Technology

knowledge renaissance

knowledge vision

smes workers smes silo

fin sls adm high mediumlow

renaissance vision http

maturity gaps mkt ops

center variable

roi difficulty