WHAT IS EXPRESS SHIPPING?A CONVENIENT DIRECT TO CONSUMER SHIPPING PROGRAM

Is an opportunity to have an “endless aisle of furniture” that you sell directly from your website to the end consumer. We have more than 12 furniture categories with

thousands of available product SKUs for you to sell online 24/7.

BARSTOOLS

ACCENT CHAIRS

DINING CHAIRS

LAMPS

EXPRESS SHIPPABLES

WE WILL SHIP IN-STOCK PRODUCTS DIRECTLY TO YOUR CUSTOMER IN

Best of all - you don’t have to lift a finger!

ACCESSORY PACKS

PILLOWS

RUGS

SHELVES & BOOKCASES

TABLES

COMFORTER SETS

BED PILLOWS & MORE

48HOURS

R A P I D D I R E C T D E L I V E R Y

we’ll ship. you shop,

easy :)

SIGN UP!

WHAT IS EDI?Electronic Data Interchange (EDI) is the

electronic interchange of business information using a standardized format: a process which allows one company to send information to

another company electronically rather than with paper. Business entities conducting business

electronically are called trading partners.

SIGN THE ASHLEY DIRECT EDI CONTRACT AND EXPRESS SHIPPING PARTICIPATION FORM

1START SELLING!

SELLING PROCESSWhether your website is Banner Marketing, Imagine Retailer, Renaissance, or other website providers,

Express Shipping is designed to work ontransactional websites through our EDI feed

or Ashley Direct Create My Order.

YOUR CUSTOMER WILL SHOP FROM YOUR TRANSACTIONAL WEBSITE

2

THREE EASY STEPS

START SELLING!

SELLING PROCESSWhether your website is Banner Marketing, Imagine Retailer, Renaissance, or other website providers,

Express Shipping is designed to work ontransactional websites through our EDI feed

or Ashley Direct Create My Order.

YOUR CUSTOMER WILL SHOP FROM YOUR TRANSACTIONAL WEBSITE

2WE DO THE REST!

SHIPPING PROCESSIf our retail partner is signed up with Express Shipping, the items ordered from the retailer’s

website will come directly to us. Ashley will ship those products with UPS or FedEx within 48 hours

and send the retail partner the invoice. It’s that easy!

SHIPPING RATESYour Rate or Ours? If you don’t already have one,

Ashley Furniture has our own specific FedEx or UPS rate. The Express Shipping Freight rate per item can be seen in the Ashley Express Excel Spreadsheet.

ITEMS WILL SHIP DIRECTLY FROM ASHLEY TO YOUR CUSTOMER’S HOME

3

THREE EASY STEPS

Dealers cannot have COD/CBD Credit Terms. These Credit Terms make the Dealer ineligible to participate in the Express Shipping process. The Marketing Specialist or the Dealer can work with the Credit Department to see if the Dealer’s Credit Terms can be changed.

It is the Marketing Specialists responsibility to work with each Dealer to be sure they have good Credit Terms with Ashley and to be the main contact for this new process. All Express Shipping forms must be filled out completely by a Marketing Specialist and emailed back to the Ashley Express email group. Please do not have the Dealer send the form in. The Ashley Express email address is for internal use only. Every Dealer will be charged a 2.5% handling fee, with a minimum handling fee of $2.50, for each order shipped via Express Delivery.

Q: WHERE CAN I FIND THE EXPRESS SHIPPING FORM?A: An editable Express Shipping form is located on Ashley Direct under Ashley Information, Download Forms. On the Downloadable Forms page click on Ashley Forms and then on the Ashley Express form.

Q: HOW LONG DOES IT TAKE TO GET SETUP ON EXPRESS SHIPPING?A: Customers will be setup for Express Shipping in the order in which they are received. We do not have an average time at this point. Once Ashley receives the Express Shipping form it is reviewed to verify that all information has been entered and is correct. The form is then passed onto the Credit Department for resale certificates. Once all needed resale certificates have been received, the Dealer is either setup to use Ashley Direct to enter their Express Shipping orders or the Dealer information is sent onto the EDI Group to work with the Dealer’s EDI provider. There may be delays in the setup when waiting on resale certificates from the Dealer or when our EDI group works with the Dealer’s EDI provider, if needed.

Q: WHY DOES A DEALER HAVE TO BE USING ELECTRONIC DATA INTERCHANGE (EDI) OR ASHLEY DIRECT IN ORDER TO USE EXPRESS SHIPPING?A: Express shipping orders have to be placed via EDI or Ashley Direct in order for consumer information to feed into Ashley’s system.

Q: IF A DEALER DOES NOT HAVE A TRANSACTIONAL WEBSITE CAN THEY STILL PARTICIPATE IN THE PROGRAM?A: Yes. Any Dealer that is credit worthy can participate. Express Shipping is simply another form of delivery. It provides the Dealer with an ‘Endless Aisle’ of product to show their customer. For example, if a customer comes into the store and is interested in top of bed, an accessory or bar stool, almost every Dealer would be very limited in what can be physically displayed and stocked; however, the Dealer can now go to their website or the Ashley Catalog, order the item and then have Ashley ship it directly to their consumers home. This eliminates all the receiving, warehousing, picking and delivery expenses that the Dealer would normally absorb. This is a win-win for everyone: the customer, the Dealer, the Marketing Specialists and Ashley.

Q: WHERE CAN I FIND THE LIST OF ITEMS THAT CAN BE SHIPPED VIA EXPRESS SHIPPING?A: Express Shipping items can be found in the Product Catalog on Ashley Direct. Select the account/ship-to. In the left-hand navigation bar under Quick Filters click on the Ashley Express checkbox. Then click the Search button. Once search results are returned, click on the Export to Excel button in the top right-hand corner of the page. All Dealers have the ability to see the Ashley Express checkbox in the Product Catalog regardless of being setup for the Ashley Express Process.

GENERAL INFORMATION

Q: HOW DO I GET SET UP ON EDI?A: For more information on EDI, please email your questions to eCommerce@AshleyFurniture.com or contact the Ashley eCommerce Administrator at 608-323-6830.

SHIPPING / FREIGHT RATESQ: WILL A DEALER BE NOTIFIED IF AN ITEM IS NOT AVAILABLE TO SHIP WITHIN 48 HOURS OF THE RECEIPT OF AN ORDER?A: No. Ashley has processes in place for FedEx and UPS to come into each Ashley Distribution Center Monday through Friday at a scheduled time. If an Express Shipping order comes into the system by this pickup time and product is available, the order will go out the same day. If an Ashley Express order is received after the daily pickup time and product is available, the order will ship out the next available working day. This information is viewable on Ashley Direct Check On My Order or Delivery Status.

Q: WHERE CAN I FIND EXPRESS SHIPPING FREIGHT RATE? A: Express Shipping freight rate is set by item. To view the express freight rate, you would need to go to the Ashley Direct Product Catalog under a specific customer/ship-to and and select the Ashley Express check-box. This list can be exported to Excel by clicking the Export to Excel button, in the top right-hand corner of the page. On the Express Shipping items spreadsheet you can see the Express Shipping freight per item.

Q: WHICH RESALE TAX CERTIFICATES ARE NEEDED IF USING EXPRESS SHIPPING FREIGHT RATE? A: If the Dealer is using Express Shipping freight rate, they will need resale tax certificates for nine states and the District of Columbia. These states include: California, Connecticut, District of Columbia, Florida, Hawaii, Louisiana, Massachusetts, Maryland, Mississippi and Tennessee. Since Ashley has no way to know the Dealer will not sell into any one of the states listed, we will need to collect resale certificates for all of these states. If the completed resale certificates are not sent in with the Express Shipping completed form that is fine, the Credit Department will send out the resale certificate forms to the Dealer to help them begin this process.

Q: WHICH RESALE TAX CERTIFICATES ARE NEEDED IF USING DEALER’S FREIGHT CONTRACT WITH FEDEX OR UPS? If the Dealer is going to use their own freight contract with either FedEx or UPS, they will need the resale tax certificate for the Ashley Distribution Center’s state or states that the Dealer is choosing to ship their express orders from (express orders can ship to consumers all over the country from just one Ashley DC or more than one Ashley DC). If the completed resale certificates are not sent in with the Express Shipping completed form that is fine, the Credit Department will send out the resale certificate forms to the Dealer to help them begin this process.

Q: WHERE CAN I FIND EACH STATES RESALE CERTIFICATE? A: You are able to get some of the resale certificates on Ashley Direct under Ashley Information, Download Forms. On the Downloadable Forms page click on Tax Forms and then the resale certificate for the state needed; otherwise, our Credit Department can get these same documents and email them to the Dealer if requested or once they send in the Express Shipping paperwork.

Q: WHO CAN I CONTACT IF I HAVE QUESTIONS REGARDING RESALE CERTIFICATES OR TAX EXEMPTIONS? A: Please contact your Ashley Credit Analyst.

Q: CAN A DEALER SET A WEIGHT LIMIT FOR EACH ITEM THAT SHIPS VIA EXPRESS SHIPPING? A: Ashley’s system sets the weight limit to 150 pounds for Express Ship items.The Dealer can choose to set the weight limit to be less than that, if desired. Typically normal freight charges apply for anything 70 pounds or less.

RETURNS & WARRANTIESQ: WHY DOES ASHLEY FURNITURE NEED A RETURN ADDRESS?A: A return address is required for Express Shipping orders in case of damages or defects to an item. A return address is used when FedEx or UPS is returning a package. Please remember that the Dealer still owns all Express Shipping orders. It is the responsibility of the Dealer to handle all issues/returns. Please read on for further return information.

Q: HOW ARE DAMAGES/ RETURNS HANDLED?A: We don’t expect any returns to come back to Ashley’s distribution centers, whether the dealer is using Ashley’s freight contract or their own freight contract with FedEx or UPS.

A dealer can file their own claims with FedEx or UPS whether they are using Ashley’s freight contract or their own freight contract with FedEx or UPS.

If for some reason an item is returned to an Ashley distribution center and it is a freight damage, Ashley will work to file a claim and contact the dealer.

TRACKING ORDERSQ: HOW WILL A DEALER KNOW IF ASHLEY HAS RECEIVED THEIR EXPRESS SHIPPING ORDER?A: The Dealer will use the same processes they have in place today to monitor their orders. If the Dealer is set up to receive an Order Acknowledgment via email or EDI for their orders today, they will receive this document for their Express Ship orders also. If the Dealer is not set up to receive an Order Acknowledgment, open orders can always be viewed on Ashley Direct Check On My Order.

Q: HOW WILL A DEALER KNOW IF ASHLEY HAS FILLED AN ORDER AND SHIPPED IT TO THEIR CONSUMER?A: The Dealer will use the same processes they have in place today to monitor their orders. If the Dealer is set up to receive an ASN (Advanced Shipping Notice) via email or EDI for their orders today, they will receive this document for their Express Ship orders also. The ASN shows the Carrier Name (UPS or FedEx) and it also shows the tracking number along with other item information. If the Dealer is not set up to receive an ASN, the shipping information can always be viewed on Ashley Direct Delivery Status. In AD Delivery Status once an Express Ship order has shipped, you will be able to view consumer and tracking information.

Q: WHERE CAN YOU VIEW EXPRESS SHIPPING OPEN ORDERS?A: Express Shipping open orders can be viewed on Ashley Direct under ‘Check On My Order’. Express Ship orders will show consumer information on the Customer Open Orders page.

HELPFUL INFORMATIONQ: WILL A DEALER BE NOTIFIED IF AN ITEM IS DISCONTINUED?A: There is a discontinued field on the Ashley Direct Ashley Express Items spreadsheet that can be viewed. Also on Ashley Direct under the Product Status report you can view what was discontinued each day. This report does not show if the items are Express shippable or not. It only shows the items that are discontinued. Once an item is discontinued and no longer available from the warehouse, that item no longer shows up on the Express Shipping Items spreadsheet.

Q: WILL THE CONSUMER BE ABLE TO TELL IF AN EXPRESS SHIPPING ITEM BEING ORDERED VIA A DEALER’S WEBSITE IS IN STOCK OR NOT?A: Ashley has the ability to give the Dealer EDI item availability feeds on a daily basis to determine which items are in stock; however, it all depends on how the Dealers website is setup.

Q: HAS ASHLEY ESTABLISHED A MINIMUM ADVERTISED PRICE PROGRAM (MAP) FOR THOSE ITEMS ON EXPRESS SHIPPING?A: No. We do not have a MAP program. It is up to the Dealer to determine their retail pricing.

Q: IF PARTS ARE NEEDED, WHERE WOULD THE CONSUMER GET THESE?A: The Consumer would need to contact the Dealer whom they purchased from to see if parts are available. If parts are available, the Dealer can order from Ashley and most often the parts can be shipped directly to the Consumer’s home.

Q: WHAT LOGO AND PRODUCT INFORMATION CAN THE DEALER PUT ON THEIR WEBSITE IN REGARDS TO THE EXPRESS SHIPPING NAME?A: The websites information for each item can list Ashley’s Sku number and group name, if the Dealer wishes to use them. Be careful that the correct wording is used. For example, if a Signature Design group is involved, the wording should read Signature Design by Ashley, not simply Ashley. Again it is up to the Dealer as to whether or not to use Ashley’s Sku numbers and/or group names. Some Dealers choose to create their own internal Sku numbers and names for various reasons. The words Express Shipping cannot be used anywhere on the website.

In your competitive business, there’s a razor’s edge between profit and loss. The UPS Dealership Program may help provide just the advantage you need.

As an Ashley Express user, you’ll gain access to UPS Solutions that can help streamline nearly every area of your operation – front office, finance, distribution and more.

The UPS Dealership Program gives you:• Special shipping discounts off

published rates up to 37% on Ground shipments, up to 48% on air shipments, and up to 52% on international packages.

• Easy-to-use software for shipping, tracking, and supply chain visibility.

• Access to innovative tools that support and enhance your eCommerce strategies.

• A customer support team to assist with implementation and problem resolution.

• Multiple billing options for ease of use, cost reconciliation and reporting.

• Single-point access to the world’s largest global, integrated package delivery network

Start saving time and money, join today!

Contact your UPS representative or: AshleyFurnitureProgram@ups.com

The UPS® Dealership ProgramYour Invitation to Special Savings and Services

®

Ashley Express Users save on UPS® Shipping

Or more$2,000 48%

$1,600 $1,999

$1,200 $1,599

$800 $999

$400 $599

$100 $199

$799$600

$399$200

$99

$0.01

$1,199$1,000

$0.01

$49

$50

% 45% % 40% 23-37% % 40-52%

45% % 42% % 37% % % 37-49%

46% % 43% % 38% 22-26% % 38-50%

43% % 40% % 35% % % 35-47%

41% % 38% % 33% % % 33-45%

36% % 33% % 28% % % 28-40%

42% % 39% % 34% % % 34-46%

39% % 36% % 31% % % 31-43%

26% % 23% % 18% % % 18-30%

33% % 30% % 25% % % 25-37%

30% % 27% % 22% % % 22-34%

48%

$0.01

45%

46%

43%

41%

36%

42%

39%

26%

33%

30%

45%

42%

43%

40%

38%

33%

39%

36%

23%

30%

27%

20-34%

18-32%

16-30%

14-28%

21-35%

19-33%

17-31%

15-29%

13-27%

%

%

%

%

%

%

%

%

%

UPS Worldwide

ServicesInternational

UPS Ground

Residential

19-33%

18-32%

16-30%

14-28%

12-26%

10-24%

17-31%

15-29%

13-27%

11-25%

9-23%

®

NOTE:- To obtain the benefits of his program, eligible businesses must execute the formal pricing agreement with the assigned UPS representative. UPS is under

no obligation to honor listed rates without a signed agreement.- Discount levels and UPS Services subject to UPS Tariff/Terms and Conditions available on UPS.com.

- https://www.ups.com/content/us/en/resources/ship/terms/service.html?srch_pos=4&srch_phr=tariff- Applicable rates may vary depending on specific package characteristics- UPS Worldwide Services include WW Express, WW Express Saver, & WW Expedited (Import and Export). Does not include UPS Standard Transborder

service.

ENTERING EXPRESS SHIPPINGORDERS ON ASHLEY DIRECT

1

2

LOG INTO ASHLEY DIRECT AND SELECT YOUR ACCOUNT/SHIP-TO SETUP FOR ASHLEY EXPRESS. CLICK ON CREATE MY ORDER.

WITHIN CREATE MY ORDER SELECT A SHIPPING TYPE OF ‘ASHLEY EXPRESS’.

3 FILL IN THE EXPRESS SHIPPING INFORMATION SECTION ON THE ORDER AND THEN CONTINUE BY ENTERING THE REMAINDER OF THE ORDER AS YOU ENTER ALL OTHER ASHLEY DIRECT ORDERS.

• Upon submitting the order, it will be shipped by FedEx or UPS and freight charges will be billed via the method selected on your Ashley Express Shipping Form.

TRACKING EXPRESS SHIPPING ORDERSOPTION 1

1

2

LOG INTO ASHLEY DIRECT AND SELECT YOUR ACCOUNT/SHIP-TO SETUP FOR ASHLEY EXPRESS. CLICK ON DELIVERY STATUS.

IN THE DELIVERY STATUS SCREEN, CLICK ON THE TRIP NUMBER FOR THE EXPRESS SHIPMENT YOU WANT TO VIEW.

There are two ways you can view shipping information in the delivery status screen. Each option provides different details. Follow the directions below on how to track express sipping orders with Option 1.

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4

5

THE DELIVERY CONTENTS SCREEN WILL APPEAR. ON THE DELIVERY CONTENTS PAGE YOU HAVE VIEW TO THE PO #, ORDER #, INVOICE #, TRACKING #, CONSUMER NAME AND PRICES FOR THE SELECTED EXPRESS SHIP TRIP.

THIS WILL POP-UP THE TRACKING RESULTS PAGE. ON THIS PAGE YOU CAN AGAIN CLICK ON THE BLUE TRACKING NUMBER.

THIS WILL TAKE YOU FROM ASHLEY DIRECT TO THE FEDEX OR UPS WEBSITE WHERE THERE WILL BE ADDITIONAL TRACKING INFORMATION.

• To view tracking information, click on the blue tracking #.

TRACKING EXPRESS SHIPPING ORDERSOPTION 2

There are two ways you can view shipping information in the delivery status screen. Each option provides different details. Follow the directions below on how to track express sipping orders with Option 2.

1

2

LOG INTO ASHLEY DIRECT AND SELECT YOUR ACCOUNT/SHIP-TO SETUP FOR ASHLEY EXPRESS. CLICK ON DELIVERY STATUS.

IN THE DELIVERY STATUS SCREEN, CLICK ON THE EITHER FEDEX OR UPS UNDER THE DRIVER COLUMN FOR THE EXPRESS SHIPMENT YOU WANT TO VIEW.

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AN EXPRESS SHIPMENTS DIALOG BOX OPENS IN THE MIDDLE OF THE SCREEN.

THIS WILL POP-UP THE TRACKING RESULTS PAGE. ON THIS PAGE YOU CAN AGAIN CLICK ON THE BLUE TRACKING NUMBER.

THIS WILL TAKE YOU FROM ASHLEY DIRECT TO THE FEDEX OR UPS WEBSITE WHERE THERE WILL BE ADDITIONAL TRACKING INFORMATION.

• To view tracking information, click on the blue tracking #.

DOWNLOADING THE EXPRESS SHIPPING SPREADSHEET ON ASHLEY DIRECT

1

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LOG INTO ASHLEY DIRECT AND SELECT YOUR ACCOUNT/SHIP-TO SETUP FOR ASHLEY EXPRESS. CLICK ON PRODUCT CATALOG.

IN THE PRODUCT CATALOG WITHIN THE LEFT-HAND NAVIGATION BAR UNDER QUICK FILTERS, CHECK THE BOX NEXT TO ‘ASHLEY EXPRESS’ AND CLICK ON THE SEARCH BUTTON.

• A message will pop stating ‘This is a potentially long running search, would you like to continue?’. Click OK to this prompt. – It takes a few minutes for the search to load. Please be patient.

3

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ONCE THE SEARCH RESULTS HAVE BEEN RETURNED, YOU HAVE THE OPTION TO EXPORT TO EXCEL. SIMPLY CLICK ON THE EXPORT TO EXCEL ICON IN THE TOP RIGHT-HAND CORNER OF THE PRODUCT CATALOG PAGE. COMPLETING THIS PROCESS WILL GIVE YOU ADDITIONAL INFORMATION ON THE EXPRESS SHIPPING ITEMS. IT IS RECOMMENDED TO COMPLETE THE EXPORT TO EXCEL.

YOU CAN CHOOSE TO EITHER OPEN OR SAVE THE EXCEL FILE

• It may take a couple minutes to complete the export to excel. Please don’t try clicking again, just wait.

• If you choose to save, download the file to a location on your computer where you will remember where to access it.• If you choose to open, simply click on the Open button.

5

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IF YOU CHOOSE TO OPEN THE FILE, SELECT YES TO THE MESSAGE DISPLAYED BELOW AND THE FILE WILL OPEN.

WITHIN THE EXCEL SPREADSHEET YOU CAN SCROLL DOWN AND ACROSS TO VIEW ADDITIONAL INFORMATION REGARDING THE EXPRESS SHIPPING ITEMS.

©2017 Ashley Furniture Industries, Inc.

R A P I D D I R E C T D E L I V E R Y

---> it’s fast btw

rapid,direct-to-door

delivery