CINDY CREEDONCherry Hill, NJ ✆ 856-816-6596 ✉ cindy_creedon@live.com

https://www.linkedin.com/in/cindycreedon

SOFTWARE TRAINER | OPERATIONS MANAGER | EMPLOYEE ONBOARDING | INTERNAL AUDIT & FRAUD SPECIALIST | INVENTORY CONTROL

Senior Corporate Systems Training Professional with more than twelve years of experience executing training and audit projects including systems / software conversions, operational reviews of technology and systems, policies, processes, and other global controls. Highly Effective Operations Manager who readily adapts and thrives in complex environments, developing and executing strategies to help increase profitability. Proven Leader with a demonstrated ability to train and manage people using team-building skills.

CORE COMPETENCIES Acquisitions Adult Education Auditing Customer Service Employee Relations Employee Training Fraud Specialist Instructor-Led Training Inventory Control Mentoring

MS Office New Hire Orientation Onboarding Operations Management Operations Training Personal Development Process Improvement Project Management Problem Solving Public Speaking

Scheduling Software Documentation Software Training Team Building Teamwork Time Management Training & Development Virtual Training Warehousing Workshop Presenter

CAREER HIGHLIGHTS

Strategic Operations Manager at Hajoca Corporation who worked with the onsite manager in developing and executing strategies to help increase profitability. Assisted with servicing customers, inventory control, and sales as part of the Profit Center Team.

Decreased inventory by 17% and stale inventory by 32% during the year to increase profitability and reduce costs.

Expert Internal Audit Specialist / Trainer with Hajoca Corporation responsible for multiple areas of audit and training. Contributed to the success of multiple profit centers.

Recognized by VP and President on multiple locations for expertise in conversions and acquisitions. Trained over 75 new and existing managers in the areas of operations, policies inventory, and policies / processes via

conferences and onsite during the onboarding, conversion and acquisition process. Conducted training of 15-25 managers in a wide area of topics to include asset protection controls, new policies,

inventory controls and processes. Created and maintained audit schedule for over 360 locations on an ongoing basis. Scheduled and maintained inventory schedule for over 360 locations yearly. Created and maintained the company 21 business cycle financial day calendar to meet company compliance.

WORK EXPERIENCE

HAJOCA CORPORATION, Ardmore, PA 2002 - 2016The nation's largest privately held wholesale and retail distributor of plumbing, heating, and industrial supplies with over 2200 employees and 370 locations nationwide.

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WORK EXPERIENCE

Operations Manager, Pennsauken, NJ, 2014 - 2016 Improved processes to ensure business operations were being conducted in accordance with company policy and

procedures. Introduced several customer sales promotions to help increase counter business including hot dog Fridays, the

weekly sale table promotions, and truck advertisements. Troubleshot operational issues, inventory, and inventory surplus, and purchasing issues. Upgraded warehouse, shipping, and counter processes by introducing new technology and eliminating redundancy. Identified and resolved vendor pricing issues resulting in increased profitability.

Internal Audit Specialist / Trainer, Ardmore, PA 2002 - 2014Performed operational and fraud investigations to create a safe zone for employees when identifying, researching, and investigating ethical and theft situations. Conducted inventory observations and operational review for annual audits as well as follow up training and investigations after staff terminations to ensure business compliance. Trained software and procedures on computer conversions to the Eclipse system and conducted onsite live week support in over 10 locations. Provided customer support and problem solving to profit center locations on a regular basis. Responsible for training employees and management on technical policies and procedures to ensure compliance. Trained over 20 new management trainees in operations and inventory controls.

Conducted numerous Epicor E-term and Solar conversion trainings plus follow up instruction in multiple areas. Tested and trained employees on new Eclipse system modifications and upgrades. Developed and updated various teaching manuals and classroom aids. Presented and coordinated region and nationwide virtual webinar training. Responsible for the setup of the training

location, ordering of supplies and ensuing that the system was configured for new users. Conducted acquisition inventories and trainings supporting 8+ locations. Conducted follow up training and

assessment for a wide variety of situations. Streamlined processes and developed training teams. Conducted opening of a new location including training on policies, procedures and processes. Recognized for

troubleshooting other outstanding issues. Conducted conference calls to facilitate the opening and closing processes with various departments. Supervised the closing of store locations including the liquidation of inventory and troubleshooting of general ledger closing issues.

CHIROPRACTIC OFFICE, Cherry Hill, NJ 1997 - PresentOffice ManagerResponsible for transition of billing programs to third party billing, resolving issues, accounts receivable and payable.

WORLD HARVEST CHRISTIAN ACADEMY, Pennsauken, NJ 1997 - 1998Computer Teacher

CONTINENTAL BANK, Philadelphia, PA 1988 - 1991Senior Customer Service RepresentativeAssisted the branch commercial and consumer lenders with credit investigations and application approvals. Scheduled and performed monthly branch, teller, and vault process audits. Also operated a teller window on a regular basis. Recognized as top employee to graduate A.I.B. with three (3) diplomas simultaneously. Led the branch to achieve the “Hit a Home Run” with product cross-selling campaign.

EDUCATION AND CERTIFICATIONSB.A. in Education / Psychology, Rutgers University, Camden, NJ, 1996 New Horizons Computer Learning Center, Voorhees, NJCamden County College, Cherry Hill, NJ

PROFESSIONAL ORGANIZATIONSPsi Chi, Member of the National Honor Society in Psychology