creating connectivity with a portal james sell director of portal communications october 19, 2005
TRANSCRIPT
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Creating Connectivity with a Portal
James Sell
Director of Portal Communications
October 19, 2005
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Overview of this Session
• To provide a perspective of the “cradle to grave” approach to portal development.
• Demonstrate how the portal can contribute to and enhance sense a of community on a college campus.
• To recognize the reality of assumptions that you may make regarding your user base.
• To describe methods by which La Salle has encouraged and - in some cases mandated – portal use.
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La Salle University,
Philadelphia PA • La Salle is an independent,
coeducational university founded in 1863 by the De La Salle Christian Brothers, a Catholic order dedicated to teaching and career preparation.
• The University's population now
totals over 6,221 students – 3,358 full-time undergraduates
(two-thirds are resident students)– 983 part-time undergraduates– 1,880 graduate students. About
two-thirds of the full-time undergraduates.
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Characteristics of a Portal
• Dynamic and Functional
• Secure – Password Protected
• Integrates Services (SSO)
• Personalized and Customizable
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Vision for Portal Development
mylasalle will be the cyberpoint of entry for dynamic information and online services.
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Evolution of mylasalle
PSP RoleMay 2003
Employee RoleAugust 2003
Faculty RoleAugust 2003
Student RoleAugust 2003
Alumni RoleSeptember 2004
New LasallianMay 2005
mylasalle portalest. 2003
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Integrating Services in mylasalle
UP NEXT: My Library – (Open Source)
Self-ServiceBanner Web Products
version 6
Course Management SystemWeb CT
Campus Edition (4.1)
e-mailiNotes (Lotus web mail)
version 6.5
m ylasalle P ortalLum inis (3.2)
UP NEXT: My Library – (Open Source)
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“Cradle” - Prospective Student Role
• Prospects create their own temporary portal accounts to gain access to portal.
• PSP provides opportunity to target information based on student interests.
• Students can complete the Admissions process
– Initiate web application
– Monitor Application status
– Complete institutional data form
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What Prospects/Applicants Are Saying…
• “I ABSOLUTELY LOVE IT!!! I check it every day. I don't see any way you can improve it at this point, because everything is there.”
• “mylasalle helps me get the information I want without a problem. It’s faster than having to call and easier. Also, you can go on at anytime.”
• “I really like My La Salle. I find it very user friendly, which is important to me since, I am not very computer friendly myself.”
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Transition: Prospect to Student
• Once an application is filed (and pushed) , permanent portal accounts are assigned. (Remains in PSP Role)
• Once a student is accepted and has been confirmed, the student’s La Salle e-mail account is established and is available for use. (Moves to Student Role)
• Students are sent information on how to use the portal to register for their Freshman Orientation Program
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Educating the Student…from Day ONE!
• Importance of the portal is introduced to students from the point of application.
• Portal use is encouraged for swift access to freshman orientation materials and dates.
• mylasalle is featured prominently at each Day One orientation program.
• Students learn the the portal is their primary communication tool.
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What Students Are Saying• “I think the portal is great!….The connection to the student
organization is great.”
• “I am a sophomore here at La Salle and I think the homepage of our website is boring. Incoming students cannot see all the cool digital effects that we have once you log into mylasalle.”
• “ I am just beginning to use the portal, checking financial aid, etc. Easy to use, so far…I am looking forward to using mylasalle to keep informed.
• “I love the portal its been very helpful for my freshman year.”
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Transition from Student to Alumni • Welcome to the “Explorer Connection” –
– Provides an avenue for remaining connected to the University with a tool that is convenient and familiar
– Role Based Services include:• Find a classmate (Banner Web)• Career Networking with other alums (Banner Web)• Access to Class groups • Make a gift • La Salle e-mail for life ([email protected]) • Refer a “Future Explorer!”• Alumni Board of Directors Election Balloting• Win A Trip to the Super Bowl!
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Faculty and Staff
• Similar layouts/Access to Informational “Community Building” channels
• Sample of Services available:– View personal information and pay stubs– Post grades (faculty)– View course schedules (faculty)– Access to EARS (early alert retention system)– Soup of the Day!– Access to Minutes/News Repositories– Directories and e-forms.
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What Faculty and Staff Are Saying
• “Congrats to you and photographer Matthew V for the graduation pictorial on the portal. A job well done.” (VP of University Communications.)
• “By the way, mylasalle has been wonderful for program promotion! Thanks for all you do to keep it going and adding new features!” (University Ministry and Service)
• It's amazing how much you were able to do on the portal in such a short time. I want to pass on thanks from the winning composers, too, who are very happy that people will be able to hear their work online. The whole thing seems magical! ( Faculty Member)
• Thanks so much for posting our news on the portal. This will help us with our self-study and re-accreditation; in other words, you may not know how far reaching your efforts go. (Faculty Member)
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Keys to Success for mylasalle!• #1 Key to Success…Bring Your Portal to Life!• Maintain a dynamic and functional environment –
Something to do and something new to see.– Users who are used to accessing portals anticipate
seeing change – Internal Application Development (php/mySQL)– Add third party products that are only accessible by
portal.– Get Form Happy!
• Identify Quick & Easy cost-effective tools– Web Pasties (Scrollers, Trackers, Slides, Polls)– Macromedia Captivate (Good for “How To’s”)– Import “for fun” applications (Dictionary, Weather, Horoscope
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Keys to Success (Continued)• Campus Commitment: Create a “Winning” Infrastructure
– Portal Director – Portal Tech Group – IT based – Portal Steering Group – representatives from all areas
of the University, meet to discuss needs.– Malleable Reporting Structure
• Lobby to make the portal the “center of the Universe” for your school.
• Make recommendations for portal use that will force constituents to become involved with the portal.
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Current Challenges• Assuming that All Understand the Portal
Concept
– How exactly does it differ from a web site?
• Content: How Much is Enough?
– Deciding upon how much is more than you can chew.
• How to Get Folks to Think Portal First - Changing a Campus Culture.
• Tracking Portal Usage.
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Forcing the Issue at La Salle
• Students and faculty will communicate using La Salle e-mail.
• Employees will access the Campus News (weekly publication) through the portal.
• Faculty/Staff will make requests for information using the forms in the portal. – Academic information (Registrar’s Office)
• Students will access mylasalle for:– Housing (if they want a good room/roommate!)– Course Selection: (if they want an optimal schedule.)– Grade Reports (No longer mailed to UG Students
• Alumni will enter Super Bowl Contest through the portal.
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Thank you.
Contact Information
James SellDirector of Portal Communications
La Salle University• [email protected]• www.lasalle.edu/go-portal• 215-991-3615
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Student
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My courses
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Student Services
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My Tab
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Alumni
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La Salle Insider
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PROSPECT
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My Brother LUWIS
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Interact w/ La Salle
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Employee
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Staff Services
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Academic Services