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TRANSCRIPT
Creating a Culture of Engagement
Andrea Forsht, Director of Employee Engagement
DentaQuest
Agenda
1 Strategy
2 program elements
3 Harsh facts
4 ROIs
5 Hsieh'isms
….. and so much more!
An introduction…
Let me introduce you….
Surround yourself with the right
people.
Leadership is not a dictatorship.
Your job should make you want to get out of bed. Weed out the bad fits right away. Practice what you preach.
What do you know about Employee
Engagement?
According to Gallup, what percent of U.S. employees are engaged in their jobs?
a. 12%
b. 32%
c. 42%
d. 62%
Answer: b. 32%
What do you know about Employee
Engagement?
According to Bersin and Associates, how much did U.S. Corporations spend on employee engagement efforts in 2015?
a. $75 million
b. $150 million
c. $750 million
d. $1.5 billion
Answer: d. $1.5 billion
What do you know about Employee
Engagement?
According to Workplace Research Foundation, increasing employee engagement investments by 10% can increase profits by $X per employee, per year?
a. $24
b. $240
c. $2,400
d. $24,000
Answer: c. $2,400
More Data
Emerging Practice
The 100 best place to work outperformed the S&P 500
by over 4 fold from 1990-2009
79% if businesses are worried seriously about
engagement and retention
Only 15% of business have an employee engagement
strategy
What are most companies doing about it
So where are we seeing results?
It’s not just about what we need to start doing….
It's also about what we need to change or stop doing.
Strategy
To create a frictionless work environment.
Friction Defined:
Surface Resistance to relative motion
Rubbing of one surface against that of another
Dissension of conflict between persons, nations, etc., because of
differing ideas, wishes, etc.
Frictionless:
Free from unproductive resistance
Getting rid of the rub
Resolving conflict or disagreement
Theory of Change
Great Customer Experience
=
Loyal Customers
Great Customer Experience comes
from a Great Employee
Experience
Great Employee Experience comes
from removing barriers to getting the work done.
The Big Question
What is being done in our organization, through policy,
management practice, or management omission, that
provokes employees and gets in the way of them having a
great employee experience?
Our Answer
Measure
Gather information about the employee
experience and share the results.
Realign
Remove barriers to engagement
through policy and process change.
Connect
Introduce new initiatives and build upon existing
programs to connect employees and inspire
engagement.
Engagement is highly correlated with Culture
The path to the highest Engagement is
strong Culture
What drives Culture?
Program Structure
Return on Investment
Engaged employees drive the innovation, growth and
revenue that their companies need.
Recap
1 Strategy
2 program elements (at least)
3 Harsh facts
4 ROIs
5 Hsieh'isms
