corrective actions matrix

8/3/2019 Corrective Actions Matrix

1/3

CORRECTIVE ACTIONS MATRIX

Quality Objectives

1. To ensure that coursework programmes are reviewedleast once in five years

2. To ensure that the advertisement of programmes in b

print and electronic media is endorsed by Faculty/Institute/Centre

3. To notify students of their admission at the latest tweeks before the beginning of the semester

4. To inform returning students of registration detailsleast three weeks before the registration date

5. To ensure that student registration is carried out planned

6. To conduct lectures according to the teaching plan7. To achieve the Faculty/Centre/Institute teach

satisfaction scores of more than 70% on average

8. To ensure that the percentage of students failingcomplete their studies within the maximum study perdoes not exceed 10%

9. To announce the Examination Schedule at least oweek before examination begins

10. To ensure that there are no errors in examination papers

11. To ensure that there are no errors in the markof examination papers and entering of grades

12. To announce the examination results to studebefore the semester starts

13. To ensure that theses paper are examined witthree months after submission

14. To notify students of the degree conferment dat least one month before the Convocation Ceremony

15. To ensure that the degree scrolls are ready collection within one week after the ConvocatCeremony

Conduct ComplianceChecks (includingclient complaints)

1. Conduct exit surveys to determine the competency leof graduates

2. Seek the views of stakeholders from time to time for

improvement of the programme3. Set up an Academic Programme Advisory Bo

consisting of representatives from stakeholders aindustry

4. Assess the programmes offered from time to time5. Review the Programme Handbook from time to time

ensure that information on entry requiremen


2/3

assessments and distribution of courses is updatedachieve the objectives and goals

6. Ensure that there are guidelines for minimum amaximum workload for academic staff members relation to their job specifications and responsibilities

7. Ensure that the guidelines for minimum workloadadhered to in order to ensure the effectiveness of tteaching and learning process

8. Print input input given by students on SPquantitatively and qualitatively

9. Record the submission and acceptance of theses

Determine non-compliance factors

1. Comprehensive data analysis for exit surveys currentlybeing done

2. Qualitative analysis of the interview findings3. Analysis of the Graduate Tracer Study data

4. New paradigms in learning outcomes as stipulated inthe Malaysian Qualifications Framework (MQF)

5. Ambiguous workflow especially for the improvement othe Handbook

6. Inclusion of the Handbook as part of the agenda in theProgramme Implementation Meeting

7. Lecturers who do not reach the minimum supervisionand teaching load (refer to teaching and supervisionload matrix)

8. The interpretation and analysis of SPPK scores based othe mean scores achieved

9. Efficient workflow through the Record andDocumentation Committee

10. Analysis of the thesis submission date to theGraduate Committee

Assessing the needfor action to ensurezero non-compliance

1. Analyse workload distribution (teaching and supervisioamong lecturers and ensure there is an equaldistribution of load

2. Lecturers who obtain a mean score of less than 3.5 wibe called to the Head of Departments office

Implementing therequired actions

1. Update questionnaires from time to time taking iaccount changes in the stipulated learning outcomes

2. Allocate RM202 000.00 to conduct benchmarking aassessment programmes

3. Renew the Academic Advisory Board membership including representatives from the industry

4. Produce the Student Handbook to facilitate the trans


3/3

of information regarding program implementation.5. Plan the distribution of teaching and supervis

workload based on the lecturers category6. Conduct discussion sessions with lecturers on

improvement needed to increase the quality of teach

and learning in order to attract students interest7. Allocate a certain amount of research funds for Act

Research specifically to increase the teaching alearning among the students.

8. Mentor-Mentee Porgram9. Empowering the Mentor-Mentee Program by enforc

generic skills assessment in it.10. Conduct workflow as stipulated11. Notify examiners of the expected date of viva

the letter to External/Internal Examiners upon thesubmission and enclose a letter of feedback (appro

from the examiners).12. Contact the examiners if no feedback is receiv

within two weeks after the issuance of the letter getting in touch with them through e-mail, phone calSMS

13. Issue reminders to the examiners if thesis repoare not received within two months after thesubmission.

Keeping records ofachievement results

1. SPPK Analysis file2. Action Research file

3. Meeting file of the Department of Education FoundatioMethodology and Education Practice

Check theeffectiveness of theaction taken

1. Analyse the exit survey findings and correlate withstipulated learning outcomes

2. Use the exit survey results to change/review the presecurriculum

3. Identify the number of mistakes and the frequency in Undergraduate/Graduate Student Handbook.

4. Analyse SPPK and Supervision Ratings for better result5. Identify the number of lecturers involved in conducting

Action Research projects

6. Identify the number of papers presented in UKMsTeaching and Learning Congress.

Last Updated on Wednesday, 21 September 2011 08:17

corrective actions matrix

Documents