Balancing the demands of 21st century ICT and challenging budgets

Agenda

• Welcome & introductionsRob Buckton

• 4 Steps to reducing costs & maximising efficiencies with Andy Lockwood

Next Generation Technology• Why Business Grade connectivity from TTB is the key to Warren Potts driving innovation whilst maximising ROI?

• Break for refreshmentsAll

• How to deliver real business savings by building Hosted Jon NowellServices in to your IT strategy?

Dave Mullender

• ‘Ask the experts’ panel discussionAll

• Networking/demo standsAll

• Tour of venueAll

4 Steps to reducing costs & maximisingefficiencies with Next GenerationTechnology

Andy Lockwood

Consumerisation of IT

• Users now in control• Device is king – BYOD• Mobility essential

and growing• Rise in new media

Business requirements are changing…

5

Demand for increasingly cost-effective & reliable(often more complex) Business Grade ICT solutions

Cost of maintaining

legacy infrastructure

Complexity of information

being shared

Demands from users to

support new services &

devices

Customer interaction

with businesses is changing

quickly

Market Trends

Businesses need more efficient operating models

Technological advancementfuels disruptive change

VoIP - Voice and data convergence• Drives network consolidation/convergence• Convergence already in the LAN (IP-PBX)• Convergence beginning in the WAN (SIP)• Possibly the next major market disruption

Next Generation IP networks will drive 4 stages of market transformation

Cloud - IT & Telecoms Convergence• Cloud now practical due to “utility” networks• Virtual computing & mobility drives cloud• CPE is migrating to the network; drives solution &

support simplification & cost red.

Utility data - Affordable, hi-speed, everywhere• Broadband penetration – evolving to FTTC?• Migration to higher speed ethernet• All-IP networks support data convergence

(e.g. integration of b’band, FTTC, ethernet)

Mobility - Fixed and Mobile Convergence• Convergence exists in places at CPE level –

wireless computing, PBX mobile clients• BYOD Smart-phone user “rebellion” - may also

ultimately drive FMS & IP replacement of TDM

Meta-trend:Economic & technology virtuous change cycle

Mobilise your workforce with UC&C tools on wireless devices- Improve operational efficiency

TRANSFORM ICT systems using Cloud and hosted technologies.

- Better ICT for less

MIGRATE to a Business Grade Next Generation Network.

- More infrastructure for less

CONVERGE voice, data & internet infrastructure & services.

- Easier to use and support

Four Steps to operational & cost efficiency

7

Product Strategy

NextGeneration

Network

Data Connectivity& Networking

Voice Services & Applications

Data Centre & Hosted Services

Wireless & Mobile

Services

2010 20142012

Next Generation Product DevelopmentLeveraging the Next Generation Network to Create Converged Solutions

8

LLU exchange

Nodes

20Gbps rings

800Gbps rings

1.6Tbps rings

NextGeneration

Network

• UK’s largest multi‐service NGN– 2500+ Broadband exchanges– 2000+ Ethernet & EFM exchanges

• All-IP core network– Scalable, reliable flexible– Deeply interconnected

• Standards-based open platform– Supports and respects multiple

different services

• UK’s leading VoIP network– 1.6 Bn VOIP mins/m

Next Generation Network

9

Connectivity EFM/Ethernet

BroadbandData Networking

Interconnects, IPVPNManaged Services

Routers, Firewalls, security

Device ManagementWiFi

Devices & SolutionsMobile

UC IntegrationAirtimeDevices

Data CentreConnectivityHosting & Co-LoHosted ServicesHosted UCHosted Contact CentreVirtualisation solutions

Voice Network ServicesWLR, CPS, inbound, SIPVoice AppsIVR, Call RecordingPBX & UCMulti vendor

Solutions Overview

NextGeneration

Network

10

The way UK businesses work is changing.Why Business Grade connectivity fromTTB is the key to driving innovation whilstmaximising ROI?

Warren Potts

Perfect Storm

Converged Services

Rich-media apps

Network Storage

Virtualisation

Next-Gen connectivityPAYG

Cap-Ex

Always online

Are you gold plating your network?

• There’s no need to! • £££

Future-proofing with Business Grade solutionsGrow your network with your business needsSimple and transparent pricing structure Reduced management time

94% of respondents in a recent Vanson Bourne study

said that technology should provide businesses with notable benefits, including:

• reductions in IT maintenance costs, IT spending and operational costs

• and improvements in process efficiency within business

Business Grade delivers real £ value

High reliability and resiliency – business continuity (no costly downtime)

Improve efficiencies and boost productivity and profitability Scalable bandwidth - grow your connectivity in line with your

business Relevant now and adaptable into the future Transparent pricing structure - choose a service and price

point that best suits your unique needs TalkTalk Business’ Next Generation Network has the reach

(90%+ UK coverage) and technology to deliver affordable connectivity

The TalkTalk network

The largest Next GenerationFootprint in the UK market

• 2,600+ exchanges unbundledfor SMPF and MPF

• 2,198 on net Exchanges enabled for Fibre Ethernet, with access to 000’s more exchanges if required

• 1,943 local exchanges for EFM• 750 FTTC enabled exchanges• Continue to increase our reach

throughout 2012, to 2,700 on-net exchanges by end 2012

LLU exchange

Planned LLU exchange

Nodes

20Gbps rings

800Gbps rings

1.6Tbps rings

• The largest UK NGN– More reach than any other

network– Unique in having both SMPF

(broadband-only) & MPF (line & broadband) in every PoP

– Core network ensures speed and reliability

• With the most products– ADSL2+, Annex M, Fibre broadband– Ethernet, EFM, IPVPN– SIP, TDM, inbound & voice apps

TalkTalk

Easynet

O2

BT (21CN)

C&W

0 500

1000

1500

2000

2500

3000

2565

1949

1265

2262

936

148

LLU Unbundled Exchanges

2010 2012

TalkTalk EFM

TalkTalk Ethernet

BT EFM

BT Ethernet

0 500

1000

1500

2000

2500

2198

1943

721

1041

Ethernet/EFM PoPs

Our network is your advantage

TalkTalk Ethernet

TalkTalk EFM

LLU exchange

Planned LLU exchange

Nodes

20Gbps rings

800Gbps rings

1.6Tbps rings

• Potential to use 2000+ Local Exchanges today for both Ethernet and EFM

• Supports speeds from 2Mbps to 1Gbps

• High availability, high speed symmetric business grade services

• High SLA characteristics

Ethernet Network

Data connectivity product range

GigEthernet

100 MegEthernet

10 MegEthernet

ADSL2+MPF & SMPF Annex M

Asymmetric, asynchronous,Contended, non-business SLAs, <2Meg upstream

Symmetric, synchronous,non-contended, business-grade

SLAs, high speeds

EFM

TalkTalk BusinessBroadband

TalkTalk BusinessEthernet

Fibre to the cabinet

EFM Product Overview

TalkTalk EFM is an efficient use of existing, proven infrastructure. It uses multiple bonded copper pairs to deliver an Ethernet service.

FTTC Product Overview

• Mini DSLAMs are installed near to or into existing street cabinets• Fibre connects new DSLAM cabinet to the exchange• Voice and data transmit over copper to the cabinet• Data travels over Fibre to the exchange – voice travels over copper

• Increased possible speeds as DSLAM is closer to CPE• Reduced susceptibility to electrical interference

Managed MPLS IPVPN

Ethernet, EFM and Broadband delivered as part of our Managed IPVPNDiversity may be selected even on Broadband

Managed MPLS IPVPN - Delivery• Pre-Sales Network Design

Based on site level requirements (Bandwidth, resiliency, strategy, value) Review of traffic quality requirements Opportunity to incorporate other TalkTalk products

Supply and maintenance of CPE Engineer installs of CPE Access to Hosting, Unified Comms

• Design of Provide/Migration Strategy from current to new Customer Resources and business schedules Maximising uptime if migrating from alternate solution

• Prince 2 managed delivery process

Managed MPLS IPVPN - Monitoring

Comprehensive “live” end customer monitoring

24 x 7 access to TalkTalk

TalkTalk Business summary

• Largest Next Generation Network in the UK

• Fullest range of connectivity products, ADSL, EFM, FTTC, Ethernet, IPVPN

• The perfect base for private, public and hybrid cloud services

All of which means, the best opportunity to drive innovation whilst maximising ROI

How to deliver real business savings by building Hosted services in to your IT strategy?

Jon NowellDave Mullender

Drivers to hosted solutions

• Continued pressures on Capex investment• Business demand for Adaptability &

Responsiveness• Scalable cost model without step-changes• Shift in usage demands with Remote users and

smartphone technology

Concerns

• Lack of Business Grade SLA’s• Multiple providers involved• One Size fits All• Self-Serve/Self-Design mentality• Lack of a B2B relationship

• Business Grade services for Business• Consumer Grade services for Consumer

A TalkTalk Hosted Solution

Network

Hosting(data centre)

Apps & Services

Support

The Datacentre Component

Network

Hosting(data centre)

Apps & Services

Support

Datacentre Design Criteria

• Cost Reduction• Scalability (up and down!)• Security• Power Efficiency• Disaster Recovery/Resilience• Connectivity

Scalability through Campus design

• 14 Hectares of space• 114MVA of power available• Capacity for 7000 racks over 5 buildings• 4 Tbits/second of configurable connectivity

over multiple diverse fibre connections

Power Efficiency

• Unique cooling design dramatically reduces environmental impact

• 99% of the year cooling is provided by fresh air• Wastes 80% less power than industry average• Reduced power = Lower opex costs

Business Grade Datacentre

• Replicate your DataRoom in the cloud– Scalable options from 1 server to 100 racks– Dual Network Infrastructure– Dual Power Infrastructure– Fully Remotely manageable power– Remote KVM options– On-Site Hands and Eyes 24x7x365

How do we build a Hosted Solution?

Network

Hosting(data centre)

Apps & Services

Support

Is Hosted Voice for you ?

1. Cost savings with the hosted model increases with the size of the organization2. Cost savings with the hosted model increases as more applications are delivered as a hosted service  

Frost & Sullivan, Premise v Hosted Report (2011)

Hosted applications - Principles

Built on the core Network and Data CentreBusiness Grade Security | Performance Integration | FlexibilityFast deploymentResilient service Technology upgrades included Lower TCO & Maximise Capex

Transform: Cloud UC service

Hosted PortfolioHosted Unified Communications

Dedicated Instance per customer Managed Service with Integrated SIP Trunk connectivity Enterprise Feature set

Hosted Contact Centre Smooth and simple caller experience with future features. Skills-based routing & real time monitoring. Flexible control of multi-site agents and remote workers.

Hosted Call Recording

The only cloud based call recording solution that meets the PCI DSS standard

Calls automatically recorded as they transit the network

Simple but flexible - Recordings stored centrally - Secure retrieval interface

What it means in practice

Components working togetherIntegrated ordering, provisioning and supportEnd-to-end service and SLAs

Network Connectivity

Data Centre / Hosting

Application / Service Support

Ordering

Hosted delivers real business value

Hosted UC

Hosted Contact Centre

Hosted Datacentre

Hosted Call Recording

Capex and Opex efficienciesRetain control & FlexibilityNo compromise on quality

Its not just the Hosted applicationBusiness Grade ConnectivityBusiness Grade DatacentresBusiness Grade SupportBusiness Grade SLA’s

The benefits can be clear - even in the Cloud

Thank you

Panel discussionAny questions?

And finally……

• Winners of the X Factor tickets