contact centre communications ideas
DESCRIPTION
Contact Centre Communications Ideas - with a little help from the SnapComms tools.TRANSCRIPT
Contact Center Communication
Ideas
Your customers time is precious
Improve staff productivity by
reducing information
overload
Aggregate information in to
a one stop publication
Short summaries with options to read more allow staff to get key information without being overloaded.
Even if you use email
communicating with your staff is still far to difficult
Pop up alerts notify staff of important information and recurrence options make sure your message is heard
Alerts can also be directed to those only directly affected by the communication thus cutting down information overload
Communicate without
interruption
Tickers allow important information to be heard while not intruding upon work
Got an important event happening?
Promote it via a visual channel
Raise awareness without interruption of call time with desk top backgrounds
Screen savers can also be used to reinforce messages
And screensavers can easily be changed to whatever message your organisation needs
Engage staff with eye catching information
presented to them
Bright backgrounds are a great way to help staff remember important product information
And images on backgrounds don’t intrude on work
Keeping staff engaged and informed of what is going on around them
And let them communicate
with you
Pop up notifications don’t disturb work time
And pop up quizzes and surveys allow staff to provide feedback helping engage them more with the company
To find out more, and to sign up for a free trial, visit http://www.snapcomms.com/