Download - Contact Centre Communications Ideas
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Contact Center Communication
Ideas
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Your customers time is precious
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Improve staff productivity by
reducing information
overload
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Aggregate information in to
a one stop publication
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Short summaries with options to read more allow staff to get key information without being overloaded.
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Even if you use email
communicating with your staff is still far to difficult
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Pop up alerts notify staff of important information and recurrence options make sure your message is heard
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Alerts can also be directed to those only directly affected by the communication thus cutting down information overload
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Communicate without
interruption
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Tickers allow important information to be heard while not intruding upon work
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Got an important event happening?
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Promote it via a visual channel
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Raise awareness without interruption of call time with desk top backgrounds
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Screen savers can also be used to reinforce messages
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And screensavers can easily be changed to whatever message your organisation needs
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Engage staff with eye catching information
presented to them
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Bright backgrounds are a great way to help staff remember important product information
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And images on backgrounds don’t intrude on work
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Keeping staff engaged and informed of what is going on around them
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And let them communicate
with you
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Pop up notifications don’t disturb work time
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And pop up quizzes and surveys allow staff to provide feedback helping engage them more with the company
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