Consumerization of ITMultiple device productivity = Friends or Foes

Tim.Gade@Microsoft.comProductivity ArchitectMicrosoft Corporation

Once Upon a Time…

People used PCs to get things done.

SECURE & RELIABLE

IT’s role was to make sure things worked right.

The boundaries between work and life were clear.

PCs, devices, apps.

Fun.

Choice.Ways to get things done.

Connected. All the time...

f

What Changed?

More…More…More…More…

More…

Life and Work Are Becoming Indistinguishable

At home… At work…

And anywhere in between

People’s Expectations at Work Are Changing

So I can work the way I want to work

My PC Work from home PC

Bring your own PC

My devices Smartphones

Slates & tablets

My apps Social networking

Cloud apps

Consumer ExperienceEnabling people to work theway they want, anywhere

and with any device

What Is IT’s Challenge?

Manage access to information across devices:• Email/calendar • Documents • Business applications

Enable the enterprise with social capabilities:• Technology experiences similar to Skype, LinkedIn, etc.• Integration with Facebook, Twitter, etc.

Consumer ExperienceEnabling people to work theway they want, anywhere

and with any device

Consumer ExperienceEnabling people to work theway they want, anywhere

and with any device

Enterprise RequirementsMaintaining security,

privacy, control,compliance

Consumer ExperienceEnabling people to work theway they want, anywhere

and with any device

Consumer ExperienceEnabling people to work theway they want, anywhere

and with any device

Consumer ExperienceEnabling people to work theway they want, anywhere

and with any device

Enterprise RequirementsMaintaining security,

privacy, control,compliance

Productivity Increases with the Level of TrustLe

vel of

Pro

du

ctiv

ity

Level of IT Trust

Managed

Business applications

Documents

Email, calendar, contacts

Unmanaged

Access to internal documents and sites over the Internet

Full access to LOB applications on the corporate network

Ability to open email messages protected with digital rights

management (DRM)

Ability to access email, calendar, and contacts

Access to cloud-based line-of-business (LOB) applications

Access to cloud-based document storage

Unified Communications

Business Intelligence

Enterprise Content

ManagementCollaboration Enterprise

Search

Productivity Platform Spans Connected Devices

Unified Productivity Platform

ProductivityConnected Experiences

Connected devices

Best productivity experience across the PC, mobile devices,and browser

Real-time collaboration

Co-authoring

In-context presence, instant messaging, voice, and video

Unified Communications across devices Conversations“Do more with conversations”

Rich text IM conversationsCommunicate like you do on a desktop and express yourself in an impactful manner using rich text & emoticons

IM history in exchangeKeep track of IM conversations history for subsequent retrieval and continuance

Mobile presence“Find colleagues & connect on the go”

Company directory searchSearch for colleagues in the company directory, view availability and connect with ease

Visual contact listView the photos, presence states and personal notes of close contacts and initiate conversations with a single click

Location as an element of presencePublish presence indicating that you are mobile and choose to advertise your location as part of presence

Voice “Mobile phone as the work phone”

Single Number Reach2

Receive work calls on you mobile phone

Single enterprise voicemail2

Check a single location for your work voicemail by directing unanswered calls to your enterprise voicemail system

Endpoint transfer2

Easily move a call from the PC to the mobile device without disrupting the conversation

Call via workMake calls via work from your mobile phone and present your work identity

Mobile meetings1

“Meet from anywhere”

Click to join meetingsLook at meeting reminders and join the conference with a single click

Meeting rosterSee who is in the meeting and who is the active speaker at any point of time

Leader controlsBe in control of your conferences with the ability to allow, eject or mute participants

ProductivityTools That Work Like and With Popular Consumer Technology

Best productivity experience—anywhere

Integrated social tools and applications

A look ahead…

Connected productivity:

Complete Microsoft Office experience with services integration

Includes Lync voice, mobile, and Mac client support

Privacy practices that support global standards

Integration with external social networks

Productivity will be best on Windows

And best-in-class on other devices

Internal social computing tools Presence & IM

Voice & video

Online meetings

Social networking

Our Goal Is a Common Experience Across Devices

Managing Access to InformationHandling the proliferation of mobile devicesSimplifying security and managementProviding a consistent application experience

The Changing Role of IT

Microsoft is uniquely able to help you balance user expectations with enterprise requirements.

Security and management

…tools that help IT to protect the

enterprise

Windows-based devices

…that people love to use

Windows Next

We have four pillars to our strategy:

Application development

…tools that simplify and enrich the

developer experience

Productivity

…tools that work like and with popular

consumer services

Windows-Based Devices That People Love to Use…

Range of form factors to meet varying business needs

A look ahead…

“Windows 8”—a re-imagining of Windows:

Will run on new low-power system-on-a-chip architectures including ARM. Will run on Intel and AMD x86

Will include immersive touch experiences, support pen/handwriting capabilities, and allow remote control

Windows will run across a wide variety of devices bringing the ability to securely manage the device, print, USB, etc.

Great for content consumption and content creation

Consistent online and offline experiences

Windows-Based Devices Personalized Experiences

Work on the road

Work on your phone

Work on your own device

240 million licenses sold

88% of business customers have started migration

14% of global Windows installed base

Support of 8.6 million developers

94% customer satisfaction

Fastest-selling operating system

in history

Security and Management User Access Control

Determine the best way to deliver the applicationbased on the device being used

Managing application permissions for the user, not for each

individual device

Traditional App-V Citrix XenApp

Managed Unmanaged, Windows-based Unmanaged, non-Windows-based

Security and Management Tools That Help IT to Protect the Enterprise

Central, unified management platform

Access control based on the level of trust

A look ahead…

With System Center 2012, manage any mobile device that connects through Exchange ActiveSync, including Windows-, iOS-, Symbian-, and Android-based devices

• Will manage Windows devices best and be best-in-class on other devices

Achieve the same management results as with on-premises solutions at a lower cost

Level of business impact (means of access)

Single, end-to-end security and management platform

Low (Web)

Medium (VDI/Citrix)

High (DirectAccess,

enterprise VPN)

Managed

Unmanaged

Unified Access Gateway Simplifies Remote Access

Low

Presence & IM

Email

Voice/ communications

Medium

Central documents

CRM

Managed

Windows 7

Unmanaged

Windows 7, Windows Vista, Windows XP, etc.

Non-Windows

Slates and tablets, smartphones, etc.

Unified Access

Gateway

DirectAccess

Remote Desktop

><

High

LOB applications

Business intelligence

Level of Business Impact

TS Web Access

Domain Policies Inventory Deployment Security Virtualization

We Offer End-to-End Security & Management

End-to-End Security and Management Platform

Application DevelopmentTools That Simplify and Enrich the Developer Experience

A look ahead…

New kinds of experiences with native capabilities in “Windows 8” using the power of HTML5:

Fast, fluid, and dynamic applications

Full-screen and touch-centric user experience

New user interface designed to work seamlessly with a diversity of devices and form factors

One development environment for all devices

Ability to enhance and extend apps with the cloud

Unified application development Consistent, connected experiences across the PC, mobile devices, and browser

Building cross-platform, touch-optimized apps using HTML5 and CSS3…

Application DevelopmentOne Development Experience, Many Devices

…with a single development environment

Microsoft Can Help You Manage Complexity

Mobile devices

Security and management

Applications

Enabling the Enterprise with Social Capabilities

Integrating consumer social appsDelivering enterprise-equivalent social apps

Policies Are Essential to Protect Your Business

IT

Access to external sites (such as Facebook)Authorized protocols on the firewall (e.g. access to Skype and POP3-based personal email)

Finance and Legal

“Be Smart” blogging policy

Financial results

Product R&D

Human Resources

Same principles that apply to public interactions apply to social media, such as:

Confidential information policy

Employee handbook

Anti-harassment policy etc.

Consumer Social Apps Can Benefit the Enterprise

Personal connectionsIntegrating email with Facebook, Linked In, etc.

Outlook Social Connector

Social integrationCombining social networking with CRM

RecruitmentTargeted recruitment based on candidate profiles

Marketing, sales, supportOn-demand product overview and how-to videos

Customer outreachRegular updates, promotions, and engagement

Social NetworkingPersonal profile pages

Colleague suggestions

Recent activities feed

Tags and notes for sharing popular content

Users Want Social Computing Tools at Work

Presence & IMCompany directory search

Location as an element of presence

Instant messaging (IM) history in Exchange

Integration in Office and SharePoint

Connections outside the organization

MeetingsClick to join meetings from anywhere

Meeting roster

Leader controls

Video conferencing and one-click desktop sharing

Voice & VideoSingle-click escalations of IM conversations to voice or video

Single number reach and calling “from work” from anywhere

Single enterprise voicemail

Endpoint transfer

Enterprise social networking

ProductivitySocial Tools in the Enterprise

Personal profile, colleague news, “Buzz” note board

Built-in presence, instant messaging, voice, and video functions

Integration with popular consumer social services

Social news feeds from Facebook and LinkedIn right within Outlook

You Can Say Yes to the Social Enterprise

Consumer social apps

Enterprise social apps