confidential and proprietary © glassdoor, inc. 2008-2015 © 2015 robert half international inc. all...
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Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
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How to Retain Your Employees and What to Doif You Lose Your Star Player
Presented by:
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
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Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
The Speakers
Alison Hadden Director of Brand Strategy,
Glassdoor
Paul McDonald Senior Executive Director,
Robert Half
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
By the way,I’m leaving.
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
What We’ll Cover
Why good employees quit
5 signs an employee is considering leaving
Creating a “disaster plan”
Q&A
Winning strategies for engaging and retaining employees
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Why Good Employees Quit
*Source: Bureau of Labor Statistics**Source: Glassdoor
Employees are feeling more confident in the job market than they have in nearly 6 years
U.S. unemployment rate was 5.6% in December – the lowest level since June 2008
Nearly 3M jobs were created in 2014
“Quit rate” has stayed near a post-recession high of 1.8% for 7 consecutive months
JOB SEEKERSARE CONFIDENT**
THE JOB MARKETIS GOOD*
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Survey Says …
Source: Robert Half
Bored with their job
Lack of recognition
Overworked
Unhappiness with management
Limited opportunities for advancement
Inadequate salary and benefits
10%
6%
9%
16%
20%
38%
8%
12%
12%
14%
22%
28%
CFOs Employees
CFOs and Workers Agree:Employees Most Likely to Quit Over Salary
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
5 Signs an Employee Is Considering Leaving
Disengagement and behavioral changes
Sudden interest in career development
Asking for information about previous projects
Decreased interaction with managers
A new, more formal wardrobe
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Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
5 Signs an Employee Is Considering Leaving
1 Disengagement and behavioral changes
More errors and missed deadlines
Disengagement in meetings
Change in level of socialization with colleagues
Lower productivity
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
2
5 Signs an Employee Is Considering Leaving
Was the person previously unconcerned
with advancement?
Is the person expressing frustration over a lack
of development opportunities?
Sudden interest in career development
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
3
5 Signs an Employee Is Considering Leaving
Is there a sudden interest in company statistics or past successes?
A sign the employee is doing a resume update or preparing for a review, or is it a sign of an active job search?
Asking for information about previous projects
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
4
5 Signs an Employee Is Considering Leaving
Has the worker stopped checking in with you regularly?
Do you feel your employee is purposely avoiding you?
Decreased interaction with managers
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
5
5 Signs an Employee Is Considering Leaving
Dressing up can be a sign your employee has a job interview
A new, more formal wardrobe
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
The Disaster Plan
YOUR STAR EMPLOYEE JUST QUIT.
WHAT DO YOU DO NOW?
Stay calm
Conduct an exit interview
Use temporary help tofill the gap
Communicate with staff
Use your talent pipeline
Address the workplace issues
Develop succession plans
?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Don’t overreact
The dangers of extending a counteroffer
Remember, not all exits are bad
STAYCALM
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
CONDUCT AN EXIT INTERVIEW
Really listen to the answers
Someone other than the employee’s direct manager should conduct the interview
Questions to ask Why are you leaving? What did you enjoy most about the job? What would have convinced you to stay? Would you consider working for the company again? How did you find your new job?
Don’t wait until the last day to conduct an exit interview
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
FIND TEMP HELP
Use a contract or temporary professional in the short term
Fills the immediate need
Gives you time to conduct a thorough search for a new hire
Temporary worker could eventually be converted to full time
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
BE CANDID WITH STAFF
Don’t keep your remaining staff in the dark
Keep the team updated on plans for finding a replacement and moving forward
Should you share the person’s reasons for leaving?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
USE YOUR TALENT PIPELINE
Expect that someone is going to leave, and be prepared for it
Source: CareerBuilder
Half of HR managers said they have open positions for which they can’t find qualified candidates
46% said hard-to-fill positions remain open for more than a quarter of the year
If you don’t have a pipeline, an experienced recruiter will
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
ADDRESS WORKPLACE ISSUES
Follow up on information from the exit interview
Have recent exit interviews revealed any trends?
What can you change to keep your employees engaged and invested?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
DEVELOP SUCCESSION PLANS
Have replacements in mind for key players on your team and start training them
Develop junior employees’ skills so they’re ready to be promoted when you have a surprise opening
The departure of a star player can be an opportunity for another
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Strategies for Retaining Employees
Winning employee engagement tactics to retain talent:
Offer competitive salaries
Know what matters most
Track employee sentiment
Communicate clearly
Focus on career development
Recognize great work
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Offer Competitive Salaries
Know what your people are worth
Remember, insufficient pay is the top reason good employees leave
What are competitors paying? Are your keeping pace?– Glassdoor:
glassdoor.com/salaries– Robert Half Salary Guides:
roberthalf.com/salary-guides
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
What Matters Most
[Glassdoor member survey results]
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Track Employee Sentiment
Keep tabs on how your employees are feeling to understand what matters
Where can your firm improve?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Engage Your Employees
Encourage organizational transparency
Communicate openly and honestly
Encourage employees to post reviews of the company on Glassdoor
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Focus on Career Development
Provide defined career paths and promote from within
Offer assignments and projects that enable employees to put their skills to use
Provide training and education opportunities– Conferences– Online learning– Lunch-and-learns– Mentoring programs
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Recognize Great Work
Regularly check in with employees– Don’t wait until it’s time for
annual reviews
Acknowledge a job well done, at both the individual and team level
In-person thanks can be powerful
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Questions?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.
Click to edit Master title styleClick to edit Master title style
How to Retain Your Employees and What to Doif You Lose Your Star Player
Presented by:
Confidential and Proprietary © Glassdoor, Inc. 2008-2015© 2015 Robert Half International Inc. All rights reserved. An equal opportunity employer M/F/Disability/Vet.