computers and computing
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Computers and Computing. We champion, develop, and apply information technology to advance Arts and Sciences ' education and research. Tim Christian [email protected] Assistant Dean for Information Technology Services. Some Dean Direct Reports:. CAS Information Technology Services. - PowerPoint PPT PresentationTRANSCRIPT
Computers and Computing
Assistant Dean for
Information Technology Services
We champion, develop, and apply information technology to advance Arts and Sciences' education and research.
Some Dean Direct Reports:
Je an S ch aa keA ssoc ia te D e an
fo rAcadem ic Affairs
S te ve C o bbA c ting A ss o cia te D e an
fo rAdm inistrative Affa irs
F lo yd "D e l" M c D a n ie lA ssoc ia te D e an
fo rResearch
K a th ryn C u llivanA ssoc ia te D e an
fo rFiscal and Human Resources
T im C h ris tianA ss ista n t D e an
fo rInform ation Technology Services
H e a th er C a irnsS e n io r D ire c to r
o fM ajor G ifts
25 Departm ent/Program Chairs/Directors
A rt G o venDean
September 6th, 2013 2CAS New Employee Orientation
CAS Information Technology ServicesCAS Information Technology Services (ITS) deploys and maintains about 25% of all campus computers in 20 campus buildings for 41% of the University’s faculty. We process almost 20,000 employee helpdesk phone calls per year (40% more than the University’s main helpdesk).
Jam es StrawnL a b M an ag er
S o ftw a re L ic en s e M a na g er
Lorenzo RoblesH e lp /S e rv ice D e sk
W e b a n d S p e cia l P ro je c ts
Joe l Ph ill ipsS e rve rs a n d S to ra ge
(E m a il, F ile , P rin t, C u s to m )
Tim C hristianIn fo rm a tion T ec h no lo g y S e rv ic es
September 6th, 2013 3CAS New Employee Orientation
Student ComputingManager: James Strawn ([email protected] or x4308)• Helps design, acquire, and manage your university, college,
departmental, and computer labs/classrooms and other IT systems. For example:– 200 Windows and Macintosh computers in 4 general access
computer labs.– 800 Windows and Macintosh computers in 10 departmental
specialized computer labs.– 70 Windows computers in 2 dedicated instructional computer labs.
• Provides UNT community kiosks in 3 buildings
September 6th, 2013 4CAS New Employee Orientation
Employee ComputingManager: Lorenzo Robles ([email protected] or x4498)• Provides helpdesk (a.k.a., “x4498”) services to update and repair
your computers.• Provides secure, highly available/reliable local and remote file
access for ~3,000 Windows, MacOS, and Linux systems and you.• Manages computers in your area.• Writes software for you.• Designs and hosts your web sites.• Works with you to provide and/or garner internal and/or external
project/grant quotes for instruction, research (e.g., grant proposals), public outreach, and business process improvement.
September 6th, 2013 5CAS New Employee Orientation
Computing Prerequisites
• Order computers via ready-to-use quotes:www.cas.unt.edu/it/helpdesk/hardware
• EUID to access EIS, Email, and Wireless:ams.unt.edu
• Do NOT share passwords with anybody.
September 6th, 2013 6CAS New Employee Orientation
Your New ComputerBefore your computer arrives:• Maintain back-ups of locally-installed, original data.
When your computer arrives:• Properly-ordered Windows computers network upon
arrival (final configuration takes ~30 minutes). Call x4498 to install and/or transfer data from old to new computer.
• MacOS and GNU/Linux computers require Helpdesk staff to pick-up the computer for installation and data transfer.
September 6th, 2013 7CAS New Employee Orientation
Your New Computer• On Windows, check “Software Center” first.• For your own and missing software, call x4498.• Get Enhanced User (formerly “Administrator”)
Privileges, by visit: tinyurl.com/ovd7dr5• NEW: Install file sharing software, like
Dropbox, by visiting: tinyurl.com/nl97q9p
September 6th, 2013 CAS New Employee Orientation 8
Getting Help
• Contact your tech: www.cas.unt.edu/it/helpdesk
• Telephone x4498 (940-565-4498):– Weekdays: 8 A.M. - 7 P.M.– Saturday: 10 A.M. - 2 P.M.
• Email address: [email protected]• Expect Remedy job ticket email, usually with
subjects like: Incident INC000000012345…September 6th, 2013 9CAS New Employee Orientation
Email• Manage unsolicited and quarantined email at least
every 14 days: tinyurl.com/n7qq7gf• After you max your email quota, you still receive email but
cannot send new email.• Our records retention practice promotes email del
etion.
• You can access your email from on-campus (Outlook/Exchange) and off-campus (e.g. PC, web, smart phone, tablet).
September 6th, 2013 10CAS New Employee Orientation
Email, On-Campus1. Start your mail client:
2. Login with: UNT\yourEUID
System Software Run LocationWindows Start/Programs/Microsoft Office /Microsoft Office Outlook 2010MacOS Applications/Microsoft Office 2011/ OutlookLinux Applications/Internet/Thunderbird
September 6th, 2013 11CAS New Employee Orientation
Email, Off-Campus
• Web: webmail.unt.edu• Smart phones:
• IOS (iPhone): tinyurl.com/lxlzjjm• Android: tinyurl.com/mnnk9xn
• Other mail clients (Thunderbird):tinyurl.com/ld74grx (use VPN)
September 6th, 2013 12CAS New Employee Orientation
File Access, On-campus
After logging into the network, store your data on our highly- and remotely-available, backed-up, and secured network drive.Name Windows Notes
Home H: Store all your original work at this location, which only you may access.
Shared S: Store original work to collaborate with colleagues. Request special collaboration spaces from your building’s computer tech or call x4498.
Research R: Researchers may purchase large amounts of disk space.
September 6th, 2013 13CAS New Employee Orientation
File Access, Off-campus
Remotely access your files using a number of methods:Method Site Notes
Web webfile.cas.unt.edu Easy to learn and use and widely accessible, but you must adhere to a download, edit, and upload cycle.
VPN tinyurl.com/mryu88o Most challenging initial set up and usually best for your home’s personal computer, but easier to update files and gain access to campus-restricted services.
Email webmail.unt.edu Easiest to learn and use, but uses up your quota quickly, you must pre-plan “downloads,” and still do update cycle.
September 6th, 2013 14CAS New Employee Orientation
Networks, Wired• High risk and high probability of compromise for improperly managed devices:– Production network– Minimal firewall rules– Fat Internet pipes
• UNT holds ITS accountable first for service issues and compromises.
• Impacts your colleagues’ work.• Only ITS may approve devices for wired network use.• You are NOT authorized to extend the network.September 6th, 2013 15CAS New Employee Orientation
Networks, Wireless• Lower probability and lower risk of compromise:
– Convenience network– Tougher firewall rules than wired network– Shared and slower bandwidth
• UNT holds you accountable first for issues.• You may attach and authenticate any device to the
wireless network.• Wireless-N (very fast wireless) in limited testing now.
September 6th, 2013 16CAS New Employee Orientation
Questions for Tim as time permits?
• Your tech: www.cas.unt.edu/it/helpdesk Phone: x4498 (940-565-4498):– Weekdays: 8 A.M. - 7 P.M.– Saturdays: 10 A.M. - 2 P.M.
• Email: [email protected]
September 6th, 2013 17CAS New Employee Orientation