computers and computing
DESCRIPTION
Computers and Computing. Tim Christian [email protected] Assistant Dean for Information Technology Services. Some Dean Direct Reports:. CAS Information Technology Services. - PowerPoint PPT PresentationTRANSCRIPT
Some Dean Direct Reports:
Je an S ch aa keA ssoc ia te D e an
fo rAcadem ic Affairs
S te ve C o bbA c ting A sso cia te D e an
fo rAdm inistrative Affairs
F lo yd "D e l" M cD a n ie lA ssoc ia te D e an
fo rResearch
K a th ryn C u llivanA ssoc ia te D e an
fo rFiscal and Human Resources
T im C h ris t ianA ss ista n t D e an
fo rInform ation Technology Services
H e a th er C a irnsS e n io r D ire c to r
o fM ajor G ifts
C h ris R ya nD ire c to r
o fCom m unication
25 Departm ent/Program Chairs/Directors
A rt G o venDean
August 19th, 2010 2CAS New Employee Orientation
CAS Information Technology ServicesCAS Information Technology Services (ITS) deploys and maintains about 25% of all campus computers in 20 campus buildings for 41% of the University’s faculty. We process almost 20,000 employee helpdesk phone calls per year (40% more than the University’s main helpdesk).
Ja m e s S tra w nStudent Com puting M anager
L o re nz o Ro b lesEm ployee Com puting M anager
Jo e l P h illips /C h ris tian M c H u ghInfrastructure Team M anagers
T im C h ris t ianIn fo rm a tion T ec h no lo g y S e rv ices
August 20th, 2010 3CAS New Employee Orientation
Student ComputingManager: James Strawn ([email protected] or x4308)• Helps design, acquire, and manage your university, college,
departmental, and computer labs/classrooms and other IT systems. For example:– 200 Windows and Macintosh computers in 4 general access
computer labs.– 600 Windows and Macintosh computers in 10 departmental
specialized computer labs.– 70 Windows computers in 2 dedicated instructional computer labs.
• Provides UNT community kiosks in 3 buildings
August 20th, 2010 4CAS New Employee Orientation
Employee ComputingManager: Lorenzo Robles ([email protected] or x4498)• Provides helpdesk (a.k.a., “x4498”) services to update and repair your
computers.• Provides secure, highly available/reliable local and remote file access for ~3,000
Windows, MacOS, and Linux systems and you.• Manages computers in your area.• Licenses software (about 300 titles) for you.• Manages your CAS electronic mail accounts and resources.• Writes software for you.• Designs and hosts your web sites.• Works with you to provide and/or garner internal and/or external project quotes
for instruction, research (e.g., grant proposals), public outreach, and business process improvement.
August 20th, 2010 5CAS New Employee Orientation
Computing Prerequisites
• Order computers via ready-to-use quotes:www.cas.unt.edu/it/helpdesk/hardware
• EUID to access EIS, Email, and Wireless:ams.unt.edu
• Do NOT share passwords with anybody.
August 20th, 2010 6CAS New Employee Orientation
Your New ComputerBefore your computer arrives:• Maintain back-ups of locally-installed, original data.
When your computer arrives:• Properly-ordered Windows computers network upon arrival (final
configuration takes ~30 minutes). Call x4498 to install and/or transfer data from old to new computer.
• MacOS and GNU/Linux computers require Helpdesk staff to pick-up the computer for installation and data transfer.
• Call x4498 to schedule “Administrator Privilege” training to use your notebook computer with off-campus devices (such as printers, cameras, storage):www.cas.unt.edu/it/helpdesk/solution-center/casits-notebook-administrator-privilege-training
August 20th, 2010 7CAS New Employee Orientation
Your New ComputerInstalling software:• On Windows systems, check “Run Advertised
Programs” to install most commonly-used software.
• You may install additional programs yourself.• Call x4498 to install software requiring
“Administrator” privileges.
September 2nd, 2009 CAS New Employee Orientation 8
Getting Help
• Contact your tech: www.cas.unt.edu/it/helpdesk
• Telephone x4498 (940-565-4498):– Weekdays: 8 A.M. - 7 P.M.– Saturday: 10 A.M. - 2 P.M.
• Email address: [email protected]• Expect Remedy job ticket email, usually with
subjects like: Incident INC000000012345…September 2nd, 2009 9CAS New Employee Orientation
• Manage unsolicited email at least every 14 days: www.cas.unt.edu/it/helpdesk/solution-center/blocking-spam-spamuntedu
• Habitually and confidently delete transitory email. After you max your quota, you still receive email but cannot send new email.
• You can access your email from on-campus (Outlook/Exchange) and off-campus (e.g. PC, web, smart phone, tablet).
August 20th, 2010 10CAS New Employee Orientation
Email, On-Campus1. Start your mail client:
2. Login with: UNT\yourEUID
System Software Run LocationWindows Start/Programs/Microsoft Office /Microsoft Office Outlook 2010MacOS Applications/Microsoft Office 2011/ OutlookLinux Applications/Internet/Thunderbird
August 20th, 2010 11CAS New Employee Orientation
Email, Off-Campus
• Web: webmail.unt.edu• Smart phones:
• IOS (iPhone):emds.unt.edu/node/353
• Android:emds.unt.edu/android2.2email
• Other mail clients (Thunderbird):emds.unt.edu/tbirdimap
August 20th, 2010 12CAS New Employee Orientation
File Access, On-campus
After logging into the network, store your data on our highly- and remotely-available, backed-up, and secured network drive.Name Windows Notes
Home H: Store all your original work at this location, which only you may access.
Shared S: Store original work to collaborate with colleagues. Request special collaboration spaces from your building’s computer tech or call x4498.
Research R: Researchers may purchase large amounts of disk space.
August 20th, 2010 13CAS New Employee Orientation
File Access, Off-campus
Remotely access your files using a number of methods:Method Site Notes
Web webfile.cas.unt.edu Easy to learn and use and widely accessible, but you must adhere to a download, edit, and upload cycle.
VPN www.cas.unt.edu/it/helpdesk/solution-center/establishing-secure-vpn-connection-unt
Most challenging initial set up and usually best for your home’s personal computer, but easier to update files and gain access to campus-restricted services.
Email webmail.unt.edu Easiest to learn and use, but uses up your quota quickly, you must pre-plan “downloads,” and still do update cycle.
August 20th, 2010 14CAS New Employee Orientation
Networks, Wired• High risk and high probability of compromise for improperly managed devices:– Production network– Minimal firewall rules– Fat Internet pipes
• UNT holds ITS accountable first for service issues and compromises.
• Impacts your colleagues’ work.• Only ITS may approve devices for wired network use.• You are NOT authorized to extend the network.August 20th, 2010 15CAS New Employee Orientation
Networks, Wireless• Lower probability and lower risk of compromise:
– Convenience network– Tougher firewall rules than wired network– Shared and slower bandwidth
• UNT holds you accountable first for issues.• You may attach and authenticate any device to the
wireless network.• Wireless-N (very fast wireless) in limited testing now.
August 20th, 2010 16CAS New Employee Orientation
Questions for Tim as time permits?
• Your tech: www.cas.unt.edu/it/helpdesk Phone: x4498 (940-565-4498):– Weekdays: 8 A.M. - 7 P.M.– Saturdays: 10 A.M. - 2 P.M.
• Email: [email protected]
August 20th, 2010 17CAS New Employee Orientation