competency based interview task

8/6/2019 Competency Based Interview TASK

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Competency Based Interview

BYGihan M. Hussein

Certified EQ Coach & Assessor Talent Management Expert


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Road MapWhat Well Be Looking At

The ICE berg

Recruitmentchallenges

W hat are

competencies

HRChallenges

Competencybased questions

Diversity & individual differencePerception and attitudeMotivation and Reinforcement


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Whats the relation between Talent Managementand CBI

?

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What are HR challenges?

Competency Based Interview Gihan M. Hussein, 2011 4


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H R challenges until 2015

New survey predicts H R challenges until 2015

Four challenges are likely to be critical for H R:

1. Managing talent

2. Becoming a learning organization

3. Managing work-life balance4. Managing change and cultural transformation



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What are Recruitmentchallenges

?



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Tell us about an unforgettable interview question

you have been asked?

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Why Competencies areimportant?



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1,2,3,PASTA

V IDEOFaith employee & competent performers

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The competencies should underpin:

recruitment and selection performance assessment and performance

management

career planning and personal development.



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What is competency basedinterview

?



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CBIIn general

A competency based interview is one in which the

interviewer:Focuses on the skills that are critical to success on the job

and Focuses on how the candidate has demonstrated these

skills in the past



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Competency V s. Competencedifferent

authors views



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COMPETENCY V s. COMPETENCE

Competency:A person- related concept that refers to the dimensions of behavior lying behind competent performer.

Competence:A work- related concept that refers to areas of work at whichthe person is competent

Competencies:Often referred as the combination of the above two.



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WH AT IS COMPETENCY?

A competency is defined

as a behavior or set of behaviorsthat describes

excellent performancein a particular work context



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TH E ICEBERG

The Iceberg phenomenaIs

also applicableon

human beings



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TH E ICEBERG

ONLY 10% OF ANY ICEBERG ISV ISIBLE.

TH E REMAINING90% IS BELOW SEALEV EL.



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TH E ICEBERG Model

S EA LEVEL

KNOWLEDGE&

SKILLS

ATTITUDE

UNKNOWNTO OTH ERS

KNOWNTO OTH ERS



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TH E ICEBERG Model

S EA LEVEL

BEHAVIOR

VALUE S S TANDARD S JUDGMENT S

ATTITUDEMOTIVE S ETHIC S - BELIEF S

KNOWNTO OTH ERS

UNKNOWNTO OTH ERS



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A competency is

an underlying characteristicof a person

which enables him/herto deliver

superior performancein a given job, role or situation .



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Competency mappingis the corner stone for competency based

interview Where knowledge of competency types is

required



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COMPETENCY MAPPING

Competency mapping

is a process of identifying key competencies for a

particular position in an organization , and then using it

for job-evaluation , r ec ru itment , training and

development , performance management , succession

planning , etc.



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Competency types

Competencies dealingwith people

Competencies dealingwith business

Competencies dealingwith self management



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COMPETENCIES DEALING WITH PEOPLE

LEADING OTH ERS INFLUENCING ANDCOMMUNICATINGE stablishing focusP roviding motivationF ostering Teamwork E mpowering othersM anage changeD evelop othersM anaging performance

y Attention to communicationy Oral communicationy Written communicationy P ersuasive communicationy Interpersonal awarenessy

Influencing othersy Building collaborativerelationship



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COMPETENCIES DEALING WITH BUSINESS

SOLV ING PROBLEM ACH IEV ING RESULTS

D iagnostic information gathering

A nalytical thinkingF orward thinkingC onceptual thinkingS trategic thinkingT echnical expertise

y Initiativey F ostering innovationy R esult orientationy Thoroughnessy Decisivenessy Business acumeny Global prospective



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COMPETENCIES DEALING WITH SELF MANAGEMENT

S elf confidence

S tress Management

P ersonal Credibility

F lexibility



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Asking good questions is the secret to decide theright



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CBI

In general

A competency based interview is one in which the

interviewer:

Focuses on the skills that are critical to success on the job

and Focuses on how the candidate has demonstrated these

skills in the past



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Write Competency Based questions to gatherinformation.

STAR Approach



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Example

Competency: Creative & Innovative Thinking:Develop innovative ideas that provide solutions to all typesof workplace challenges.

Question:Describe a situation in which you developed a brand new idea for a product or service that your organizationoffered to its clients. What was unusual or innovativeabout this idea? What resistance, if any, did you

encounter as you attempted to sell your idea to yourcolleagues or customers, and how did you overcome it?

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Ex ample

Competency: Customer Focus:Build and maintain customer Satisfaction with theproducts and services offered by the organization.

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Question:Describe a situation in which a customer had anunusual business need, and you were tasked withfinding a way to meet that need., please bespecific in describing The need and what you didto meet the customers expectations.

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Thank youfor your effective participation


competency based interview task

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