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HCL Technologies Ltd. - Business Services Company Profile

HCL Technologies Limited pioneered third party BPO (Business Process Outsourcing) industry in India by launching HCL Business

Services (formerly HCL BPO Services) in 2001. HCL Business Services provides 24X7, multi-channel and multi-lingual support in 8

European languages. Over 11,500 professionals operate out of 26 delivery centers across US, UK, APAC, Europe and America. HCL

Business Services focuses on key industry segments such as Financial Services, Health Care Services, Telecom, Energy & Utility

Public Services, Manufacturing, Retail & CPG, Media and Publishing, and Logistics.In addition to providing vertical industry specific

solutions, HCL Business Services provides the following cross industry horizontal solutions: Finance & Accounting Outsourcing, Human

Resources Outsourcing, Customer Relationship Management, Knowledge Process Outsourcing, Technical Support Services and

Supply Chain Management (SCM).

HCL also pioneered the multi-country delivery and the platform business model. With over a decade of industry experience, andFortune 500/Fortune Global 500 customers, HCL today pursues a revolutionary maturity level where a new form of BPO called

Transformational BPO is evolving which involves Full Process and Multi-Process outsourcing. This strategic decision to evolve from

the traditional contact center model to the more holistic Business Services model is to effectively address the evolving requirements

and expectations of BPO customers worldwide. HCL leverages its strengths in IT to provide customers the benefits of a complete

outsourced experience.

HCLs Next Gen BPO services

Vertical aligned strategy with horizontal centers of Excellence

Innovation and improvement-led solutions with transformation as the arrow head

End to end service offering bringing together people, technology and process

Delivering through Integrated global delivery centers

Flexible business models and value based pricing

Collaborative business partnership approach

Delivering from Employees First Customers Second (EFCS) platform

The following are some of the global accolades HCL Business Services has received:

HCL ranks in the 'Leaders Category' of IAOP's 2012 Global Outsourcing 100 Service Providers List

HCL won the award for 'Market Facing Innovation' at the NASSCOM Innovation Awards 2012

HCL was conferred with the following recognitions at the Contact Centre World's Top Performers Conference 2011

Best in Customer Service

Best Incentive Scheme

HCL is listed as a Challenger in Gartner's report Magic Quadrant for Comprehensive Finance and Accounting BPOGlobal

HCL won awards for Innovative Recruitment and for Managing Health at work at the Asias Best Employer BrandAwards 2011

HCL was felicitated with the prestigious 'National Best of All Awards' on Economics of Quality at the QCI-DL ShahNational Awards 2011

HCL was conferred with the 'Operational Excellence and Quality' Award at the BPO Excellence Awards 2010-11

HCL Technologies Ltd. - Business Services, #84, Block III, Greams Road, Thousand Lights, Chennai - 600006. India

Ph: 91-44-6622 5522 | Email: marketing.bpo@hcl.com | www.hclbpo.com