community survey results for 2014

8/9/2019 Community Survey Results for 2014

1/56

Sun City Festival CommunityAssociation


2/56

Resident Satisfaction Survey

Total number of surveys completed on line: 556

Resident participation percentage: 16%


3/56

How long have you been a homeownerat Sun City Festival?

14%

16%

12%

11%

47%

Less than 1 year

1 - 2 years

2-3 Year

3-4 Years

More than 4 years


4/56

How many months during the year doyou reside at Sun City Festival?

31%

35%34% 33% 32%

31%

11%9%

8%10%

13% 12%

58%56%

58% 57%55%

57%

0%

10%

20%

30%

40%

50%

60%

70%

2008 2009 2010 2011 2012 2013

Less than 6 months/yr

7 - 10 months/yr

11 - 12 months/yr


5/56

How many people compose

your household?

8%

88%

4%

8%

89%

3%

9%

87%

4%

8%

89%

3%7%

92%

2%

9%

89%

1%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1 Person 2 People 3+ People

2008

2009

2010

2011

2012

2013


6/56

What is your current

employment status?

68%

13%

19%

69%

15% 16%

73%

12%15%

77%

14%

9%

73%

14% 13%

77%

12% 12%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Not Working Part-Time Full-Time

2008

2009

2010

2011

2012

2013


7/56

Do you participate in volunteer

activities within the community?

38%41%

39% 40%

36%

43%

62%59%

61% 60%

64%

57%

0%

10%

20%

30%

40%

50%

60%

70%

2008 2009 2010 2011 2012 2013

Yes

No


8/56

Do you participate in volunteer

activities outside the community?

26% 27% 26% 25%

74% 73% 74%75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

2010 2011 2012 2013

Yes

No


9/56

Do you attend quarterly Board ofDirectors community meetings to learn

about community information?

27%

73%

Yes

No


10/56

Do you own a pet?

27%

34%37%

33%

38%

33%

73%

66%63%

67%

62%

67%

0%

10%

20%

30%

40%

50%

60%

70%

80%

2008 2009 2010 2011 2012 2013

Yes

No


11/56

If so, what type of pet?

26%

80%

1%

Cat

Dog

Other


12/56

Do you ride a bicycle within the

community?

60%

40%

Yes

No


13/56

Do you own and operate a golf

cart/dune buggy within thecommunity?

59%

41%

Yes

No


14/56

Do you periodically rent your home?

3%

97%

3%

97%

1%

99%

1%

99%

2%

98%

1%

99%

0%

20%

40%

60%

80%

100%

120%

Yes No

2008

2009

2010

2011

2012

2013


15/56

From which state/country did you moveto Sun City Festival? top ten)

Ranking 2008 2009 2010 2011 2012 2013

#1 California California California Washington Washington Washington#2 Arizona Arizona Washington California California California

#3 Washington Washington Arizona Arizona Illinois Canada

#4 Illinois Illinois Illinois Illinois Canada Illinois

#5 Canada Canada Canada Canada Colorado Colorado

#6 Oregon Oregon Colorado Colorado Oregon Arizona

#7 Michigan Michigan Minnesota Michigan Arizona Minnesota

#8 Colorado Colorado Michigan Minnesota Michigan New York

#9 Minnesota Minnesota Oregon Wisconsin Minnesota Oregon

#10 Wisconsin Wisconsin New York New York New York Wisconsin


16/56

Do you own or are you planning to ownany large recreational vehicles boats,

trailers, RVs etc. ?

15%

20%18%

16%14% 15%

85%

80%82%

84%86% 85%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2008 2009 2010 2011 2012 2013

Yes

No


17/56

How many out of state travel trips doyou take each year?

5%

36%

34%

24%

5%

35%

40%

21%

6%

36%

38%

20%

3%

34%

38%

25%

3%

32%

40%

25%

4%

32%

42%

22%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

None 1 - 2 3 - 4 5+

2008

2009

2010

2011

2012

2013


18/56

Do you purchase and utilize internetservice in your residence?

94%

6%

Yes

No


19/56

Board of Directors1 Poor2 Below Average3 Average4 Above Average5 Outstanding

Categories 2008 2009 2010 2011 2012 2013

Overall leadership forcommunity direction 3.50 3.32 3.56 3.62 3.53 3.61

Setting of Association policiesand procedures 3.40 3.25 3.47 3.53 3.51 3.54

Conducting Board andmembership meetings 3.43 3.18 3.58 3.62 3.58 3.61

Communication with the

general membership 3.40 3.20 3.47 3.56 3.45 3.49

Professionalism of the Board 3.66 3.24 3.64 3.71 3.66 3.65

Courtesy/friendliness of theBoard 3.76 3.27 3.64 3.73 3.62 3.64

Overall Average 3.52 3.25 3.56 3.63 3.56 3.59


20/56

Categories 2008 2009 2010 2011 2012 2013

Overall management andadministration of AssociationFacilities, Programs andServices

3.65 3.65 3.78 3.87 3.84 3.77

Overall leadership forcommunity direction 3.45 3.47 3.68 3.76 3.69 3.64

Knowledge of associationaffairs 3.63 3.61 3.76 3.90 3.85 3.79

Administration of memberaccounts 3.68 3.53 3.77 3.86 3.83 3.77

Sage Center hours ofoperation 3.90 3.92 4.06 4.15 4.11 4.15

Professionalism of

management staff3.84 3.65 3.86 3.93 3.88 3.92

Association Management1 Poor

2 Below Average3 Average

4 Above Average5 Outstanding


21/56

Association Management continued)

Categories 2008 2009 2010 2011 2012 2013

Availability of managementstaff 3.62 3.55 3.72 3.80 3.77 3.77

Responsiveness ofmanagement staff 3.58 3.49 3.63 3.74 3.70 3.70

Courtesy/friendliness of

management staff 3.87 3.73 3.89 3.99 3.91 3.93Overall Average 3.69 3.63 3.80 3.89 3.84 3.83

1 Poor2 Below Average3 Average4 Above Average5 Outstanding


22/56

Lifestyle Department

Categories 2008 2009 2010 2011 2012 2013

Overall quality of activities,

programs and special events3.79 3.86 3.97 4.03 3.71 3.83

Variety of programs, specialevents, trips, etc. 3.73 3.80 3.95 4.03 3.72 3.79

Value for the money programs/special events 3.38 3.60 3.78 3.84 3.58 3.71

Professionalism of Lifestyle

Director3.97 3.89 3.91 4.19 3.75 3.67

Availability of LifestyleDirector 3.87 3.84 3.94 4.14 3.67 3.62

Courtesy/friendliness ofLifestyle Director 4.12 3.96 4.02 4.25 3.75 3.66

Overall Average 3.81 3.83 3.93 4.08 3.70 3.71



23/56

Communication ResourcesCategories 2008 2009 2010 2011 2012 2013

Community web site(oursuncityfestival.net) 3.84 3.06 3.61 3.88 3.70 3.84

Community Cable Channel 22 3.49 3.36 3.55 3.63 3.44 3.52

Festival Lifestyles newsletter 3.60 3.50 3.80 3.92 3.75 3.85

Community bulletin boards 3.51 3.40 3.64 3.80 4.05 4.06

Advance notice of communityevents 3.60 3.49 3.93 4.19 4.05 4.07

Overall Average 3.62 3.40 3.72 3.95 3.80 3.87



24/56

Fitness and WellnessCategories 2008 2009 2010 2011 2012 2013

Quality of exercise equipment 4.60 4.36 4.41 4.47 4.35 4.33

Condition of Fitness Centerequipment 4.50 4.33 4.39 4.39 4.27 4.29

Quality of fitness/wellnessinstructional classes 4.10 3.87 4.12 4.11 3.99 4.04

Availability of fitness/wellnessinstructional classes 3.90 3.83 4.02 3.92 3.83 3.86

Value of fitness and wellness

offerings4.00 3.82 4.01 4.04 3.91 4.04

Professionalism of staff 4.10 3.94 4.09 4.07 4.01 4.11

Courtesy/friendliness of staff 4.30 4.02 4.10 4.14 4.05 4.17

Overall Average 4.22 4.03 4.16 4.16 4.06 4.12



25/56

Facilities DepartmentCategories 2008 2009 2010 2011 2012 2013

Maintenance of Sage Center 4.32 4.19 4.22 4.37 4.16 4.21

Maintenance of outdoor sportfacilities 4.22 4.10 4.16 4.26 4.16 4.06

Maintenance of commonarea landscaping 4.08 4.15 4.18 4.33 4.20 4.16Maintenance and cleanlinessof the swimming pool andspa

4.15 4.19 4.26 4.26 4.05 4.02

Condition of locker rooms

and showers4.33 4.19 4.21 4.30 4.09 4.15

Maintenance and cleanlinessof Wood Shop & CraftStudios

NA NA NA 4.33 4.15 4.18

Professionalism of Facilitiesstaff 4.21 4.09 4.17 4.23 4.07 4.16

Overall Average 4.22 4.15 4.20 4.30 4.13 4.13



26/56

Community Standards Director

Categories 2008 2009 2010 2011 2012 2013

Architectural Reviewcommittee review approval

process

3.39 3.46 3.44 3.50 3.42 3.35

Community-wideenforcement of the

Association governingdocuments

3.53 3.39 3.16 3.26 3.19 3.08

Professionalism of

Community StandardsSpecialist

3.75 3.47 3.55 3.54 3.48 3.32

Courtesy/friendliness ofCommunity StandardsSpecialist

3.84 3.52 3.57 3.55 3.52 3.34

Overall Average 3.43 3.46 3.43 3.46 3.40 3.27

1 Poor2 Below Average3 Average



27/56

Categories 2008 2009 2010 2011 2012 2013

Course offerings 3.33 3.46 3.54 3.58 3.61 3.73

Fees (registration, courses) 3.53 3.50 3.71 3.77 3.73 3.82

Competency ofInstructors/Staff 3.75 3.53 3.78 3.89 3.80 3.82

Professionalism ofInstructors/Staff 3.84 3.59 3.88 4.00 3.91 3.94

Courtesy/friendliness ofInstructors/Staff 3.92 3.66 4.06 4.15 3.96 4.08

Overall Average 3.68 3.55 3.79 3.88 3.80 3.88

1 Poor

2

Below Average3 Average4 Above Average5 Outstanding


28/56

Copper Canyon Golf Club

Categories 2008 2009 2010 2011 2012 2013

Course design, features

and appearance4.22 3.99 4.24 4.41 4.40 4.39

Practice facility 4.33 3.97 4.31 4.43 4.28 4.28

Course playing conditions 4.11 3.92 4.23 4.44 4.43 4.38

Golf league and event

offerings3.54 3.88 4.01 4.06 3.89

Golf shop merchandisevariety 3.27 3.46 3.48 3.49 3.41

Annual Pass Programs 3.17 3.29 3.25 3.26 3.41 3.23

Resident Fees 3.23 3.27 3.18 3.16 3.34 3.21



29/56

Copper Canyon Golf Club

(continued)Categories 2008 2009 2010 2011 2012 2013

Guest fees 3.34 3.23 3.28 3.32 3.23

Snack Bar 3.15 3.45 3.45 3.41 3.44 3.38

Beverage cart 3.19 3.40 3.30 3.19 3.39 3.43

Overall golf experience 3.81 3.77 3.96 4.07 4.15 4.08

Golf staffprofessionalism 3.93 3.85 4.04 4.08 4.14 4.13

Golf staffcourtesy/friendliness 4.08 3.88 4.07 4.09 4.15 4.19

Overall Average 3.64 3.68 3.74 3.79 3.85 3.79



30/56

How many rounds of golf did you play at

the Copper Canyon Golf Course?

45.2%

34.5%

9.8%

5.5%

2.4% 2.1%0.6%

None

1 - 25

26 - 50

51 - 100

101 - 150

151 - 200

201+


31/56

What is your favorite hole at the Copper

Canyon Golf Course?

Hole Percentage Ranking

12 th 36% #1

5 th 11% #2

18 th 8% #3

4 th 7% #4

13 th 7% #4

3 rd 5% #5


32/56

What is the most difficult hole at theCopper Canyon Golf Course?

Hole Percentage Ranking

12 th 30% #1

15 th 16% #2

9 th 11% #3

10 th 8% #4

18 th 8% #4

6 th 4% #5


33/56

How challenging do you find the

Copper Canyon Golf Course?

15%

58%

26%

7%

0%

Very challenging

Challenging

Average

Not challenging

Easy


34/56

Copper Canyon Golf Course

Comments

8

2

3

13

0

2

4

6

8

10

12

14

Maintenance Parking Pricing Tee Times


35/56

Indigo Grille

Categories 2008 2009 2010 2011 2012 2013 Atmosphere /ambiance 3.79 3.78 3.67 3.55 3.54 3.42

Restaurantmanagement 3.43 3.61 3.51 3.01 3.61 3.46

Restaurant staffservice 3.68 3.85 3.88 3.67 3.77 3.77

Menu variety / foodselection 2.81 3.23 3.16 2.76 3.06 3.00

Food quality 3.12 3.46 3.38 2.79 3.08 3.05

Overall value 2.94 3.43 3.29 2.74 3.10 3.15

1 Poor2 Below Average3 Average



36/56

Indigo Grille

(continued)Categories 2008 2009 2010 2011 2012 2013

Happy hours, themenights and entertainment 3.79 3.78 3.39 3.28 3.54 3.73Overall diningexperience 3.43 3.61 3.35 2.89 3.24 3.19

Restaurant staffprofessionalism 3.68 3.85 3.86 3.62 3.80 3.79

Restaurant staffcourtesy/friendliness 2.81 3.23 4.06 3.87 4.01 4.02

Overall Average 3.35 3.58 3.56 3.22 3.48 3.46



37/56

How many months of the year do you

use the Indigo Grille?

5%3% 3%

6%7%

18%

5%4%

1%3% 3%

42%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

1 2 3 4 5 6 7 8 9 10 11 12


38/56

How often do you eat at the Indigo

Grille per month for Lunch?

18%

25%

21%

9%

15%

4%3%

0%2%

0%

2%

0%

5%

10%

15%

20%

25%

30%

0 1 2 3 4 5 6 7 8 9 10+


39/56

How often do you eat at the Indigo

Grille per month for Dinner?

15.1%

24.5% 23.9%

10.5% 11.1%

6.0%

4.1%

0.8%1.9%

0.0%

2.1%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

0 1 2 3 4 5 6 7 8 9 10+


40/56

How often do you attend Happy Hour

at the Indigo Grille per month?34%

17%16%

8%

25%

0%

5%

10%

15%

20%

25%

30%

35%

40%

0 1 2 3 4+


41/56

22

33

108

122

37

69

56

0

20

40

60

80

100

120

140

Bar Size Dining RoomSize

Food Quality Menu Noise Style of Service Timeliness

Indigo Grille Comments


42/56

Indigo Grille Comments

continued)

12

5

18

14

9

24

3

0

5

10

15

20

25

30

Breakfast Entertainment Hours MiscellaneousRepairs

Misters Price Sound System


43/56

How often do you use the Sage FitnessCenter per month cardio equipment,

weights, etc.)?

22%

5%6%

3%

64%

0%

10%

20%

30%

40%

50%

60%

70%

0 1 2 3 4+

How often per month do you attend


44/56

How often, per month, do you attenda Group Exercise class at the Sage

Recreation Center?71%

5%3%

1%

20%

0%

10%

20%

30%

40%

50%

60%

70%

80%

0 1 2 3 4+


45/56

How often do you use the SageSwimming Pool per month?

18%

12% 11%

4%

55%

0%

10%

20%

30%

40%

50%

60%

0 1 2 3 4+


46/56

How often do you use the SageCenter Spa per month?

56%

9%8%

3%

25%

0%

10%

20%

30%

40%

50%

60%

0 1 2 3 4+


47/56


48/56

Fitness Comments

2

3 3

10

7

3

0

2

4

6

8

10

12

Class Pricing Etiquette in Fitness Area

Challenging FitnessClasses

More Space More/Better Equipment

Suggestions for Classes


49/56

Lifestyle Comments

3 3

4

13

5

0

2

4

6

8

10

12

14

Activity/Event ASU Club Space Ideas for New Clubs Trips/Events Pricing


50/56

Facilities Comments 15

6

3 3 3

0

2

4

6

8

10

12

14

16

Pool/Spa Heating Facility Cleanliness Outdoor Lighting Room Temperature Miscellaneous Repairs


51/56

Communications Comments

2

4

2

1

0

1

1

2

2

3

3

4

4

5

Building/Pool Music Newsletter Emails Website


52/56

General Comments

65

98

18

45

18

2 2

4

2

0

2

4

6

8

10

12

14

16

18

20


53/56

Development omments

3 35

43

0

5

10

15

20

25

30

35

40

45

50

2nd Golf Course Construction Traffic Quality of Construction Retail


54/56

Amenities Comments

2 2

29

20

36

1

96

8 3

16

0

20

40

60

80

100

120


55/56

30 Comments Stating: Very Happy with Community


56/56

How would you rate your overallsatisfaction with your lifestyle at Sun

City Festival?

33.1%

47.3%

15.9%

3.6% 0.0%

Outstanding

AboveAverageAverage

Below Average

Poor

community survey results for 2014

Documents