Download - Community Survey Results for 2014
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Sun City Festival CommunityAssociation
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Resident Satisfaction Survey
Total number of surveys completed on line: 556
Resident participation percentage: 16%
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How long have you been a homeownerat Sun City Festival?
14%
16%
12%
11%
47%
Less than 1 year
1 - 2 years
2-3 Year
3-4 Years
More than 4 years
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How many months during the year doyou reside at Sun City Festival?
31%
35%34% 33% 32%
31%
11%9%
8%10%
13% 12%
58%56%
58% 57%55%
57%
0%
10%
20%
30%
40%
50%
60%
70%
2008 2009 2010 2011 2012 2013
Less than 6 months/yr
7 - 10 months/yr
11 - 12 months/yr
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How many people compose
your household?
8%
88%
4%
8%
89%
3%
9%
87%
4%
8%
89%
3%7%
92%
2%
9%
89%
1%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1 Person 2 People 3+ People
2008
2009
2010
2011
2012
2013
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What is your current
employment status?
68%
13%
19%
69%
15% 16%
73%
12%15%
77%
14%
9%
73%
14% 13%
77%
12% 12%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Not Working Part-Time Full-Time
2008
2009
2010
2011
2012
2013
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Do you participate in volunteer
activities within the community?
38%41%
39% 40%
36%
43%
62%59%
61% 60%
64%
57%
0%
10%
20%
30%
40%
50%
60%
70%
2008 2009 2010 2011 2012 2013
Yes
No
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Do you participate in volunteer
activities outside the community?
26% 27% 26% 25%
74% 73% 74%75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
2010 2011 2012 2013
Yes
No
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Do you attend quarterly Board ofDirectors community meetings to learn
about community information?
27%
73%
Yes
No
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Do you own a pet?
27%
34%37%
33%
38%
33%
73%
66%63%
67%
62%
67%
0%
10%
20%
30%
40%
50%
60%
70%
80%
2008 2009 2010 2011 2012 2013
Yes
No
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If so, what type of pet?
26%
80%
1%
Cat
Dog
Other
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Do you ride a bicycle within the
community?
60%
40%
Yes
No
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Do you own and operate a golf
cart/dune buggy within thecommunity?
59%
41%
Yes
No
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Do you periodically rent your home?
3%
97%
3%
97%
1%
99%
1%
99%
2%
98%
1%
99%
0%
20%
40%
60%
80%
100%
120%
Yes No
2008
2009
2010
2011
2012
2013
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From which state/country did you moveto Sun City Festival? top ten)
Ranking 2008 2009 2010 2011 2012 2013
#1 California California California Washington Washington Washington#2 Arizona Arizona Washington California California California
#3 Washington Washington Arizona Arizona Illinois Canada
#4 Illinois Illinois Illinois Illinois Canada Illinois
#5 Canada Canada Canada Canada Colorado Colorado
#6 Oregon Oregon Colorado Colorado Oregon Arizona
#7 Michigan Michigan Minnesota Michigan Arizona Minnesota
#8 Colorado Colorado Michigan Minnesota Michigan New York
#9 Minnesota Minnesota Oregon Wisconsin Minnesota Oregon
#10 Wisconsin Wisconsin New York New York New York Wisconsin
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Do you own or are you planning to ownany large recreational vehicles boats,
trailers, RVs etc. ?
15%
20%18%
16%14% 15%
85%
80%82%
84%86% 85%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2008 2009 2010 2011 2012 2013
Yes
No
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How many out of state travel trips doyou take each year?
5%
36%
34%
24%
5%
35%
40%
21%
6%
36%
38%
20%
3%
34%
38%
25%
3%
32%
40%
25%
4%
32%
42%
22%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
None 1 - 2 3 - 4 5+
2008
2009
2010
2011
2012
2013
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Do you purchase and utilize internetservice in your residence?
94%
6%
Yes
No
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Board of Directors1 Poor2 Below Average3 Average4 Above Average5 Outstanding
Categories 2008 2009 2010 2011 2012 2013
Overall leadership forcommunity direction 3.50 3.32 3.56 3.62 3.53 3.61
Setting of Association policiesand procedures 3.40 3.25 3.47 3.53 3.51 3.54
Conducting Board andmembership meetings 3.43 3.18 3.58 3.62 3.58 3.61
Communication with the
general membership 3.40 3.20 3.47 3.56 3.45 3.49
Professionalism of the Board 3.66 3.24 3.64 3.71 3.66 3.65
Courtesy/friendliness of theBoard 3.76 3.27 3.64 3.73 3.62 3.64
Overall Average 3.52 3.25 3.56 3.63 3.56 3.59
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Categories 2008 2009 2010 2011 2012 2013
Overall management andadministration of AssociationFacilities, Programs andServices
3.65 3.65 3.78 3.87 3.84 3.77
Overall leadership forcommunity direction 3.45 3.47 3.68 3.76 3.69 3.64
Knowledge of associationaffairs 3.63 3.61 3.76 3.90 3.85 3.79
Administration of memberaccounts 3.68 3.53 3.77 3.86 3.83 3.77
Sage Center hours ofoperation 3.90 3.92 4.06 4.15 4.11 4.15
Professionalism of
management staff3.84 3.65 3.86 3.93 3.88 3.92
Association Management1 Poor
2 Below Average3 Average
4 Above Average5 Outstanding
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Association Management continued)
Categories 2008 2009 2010 2011 2012 2013
Availability of managementstaff 3.62 3.55 3.72 3.80 3.77 3.77
Responsiveness ofmanagement staff 3.58 3.49 3.63 3.74 3.70 3.70
Courtesy/friendliness of
management staff 3.87 3.73 3.89 3.99 3.91 3.93Overall Average 3.69 3.63 3.80 3.89 3.84 3.83
1 Poor2 Below Average3 Average4 Above Average5 Outstanding
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Lifestyle Department
Categories 2008 2009 2010 2011 2012 2013
Overall quality of activities,
programs and special events3.79 3.86 3.97 4.03 3.71 3.83
Variety of programs, specialevents, trips, etc. 3.73 3.80 3.95 4.03 3.72 3.79
Value for the money programs/special events 3.38 3.60 3.78 3.84 3.58 3.71
Professionalism of Lifestyle
Director3.97 3.89 3.91 4.19 3.75 3.67
Availability of LifestyleDirector 3.87 3.84 3.94 4.14 3.67 3.62
Courtesy/friendliness ofLifestyle Director 4.12 3.96 4.02 4.25 3.75 3.66
Overall Average 3.81 3.83 3.93 4.08 3.70 3.71
1 Poor2 Below Average3 Average4 Above Average5 Outstanding
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Communication ResourcesCategories 2008 2009 2010 2011 2012 2013
Community web site(oursuncityfestival.net) 3.84 3.06 3.61 3.88 3.70 3.84
Community Cable Channel 22 3.49 3.36 3.55 3.63 3.44 3.52
Festival Lifestyles newsletter 3.60 3.50 3.80 3.92 3.75 3.85
Community bulletin boards 3.51 3.40 3.64 3.80 4.05 4.06
Advance notice of communityevents 3.60 3.49 3.93 4.19 4.05 4.07
Overall Average 3.62 3.40 3.72 3.95 3.80 3.87
1 Poor2 Below Average3 Average4 Above Average5 Outstanding
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Fitness and WellnessCategories 2008 2009 2010 2011 2012 2013
Quality of exercise equipment 4.60 4.36 4.41 4.47 4.35 4.33
Condition of Fitness Centerequipment 4.50 4.33 4.39 4.39 4.27 4.29
Quality of fitness/wellnessinstructional classes 4.10 3.87 4.12 4.11 3.99 4.04
Availability of fitness/wellnessinstructional classes 3.90 3.83 4.02 3.92 3.83 3.86
Value of fitness and wellness
offerings4.00 3.82 4.01 4.04 3.91 4.04
Professionalism of staff 4.10 3.94 4.09 4.07 4.01 4.11
Courtesy/friendliness of staff 4.30 4.02 4.10 4.14 4.05 4.17
Overall Average 4.22 4.03 4.16 4.16 4.06 4.12
1 Poor2 Below Average3 Average4 Above Average5 Outstanding
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Facilities DepartmentCategories 2008 2009 2010 2011 2012 2013
Maintenance of Sage Center 4.32 4.19 4.22 4.37 4.16 4.21
Maintenance of outdoor sportfacilities 4.22 4.10 4.16 4.26 4.16 4.06
Maintenance of commonarea landscaping 4.08 4.15 4.18 4.33 4.20 4.16Maintenance and cleanlinessof the swimming pool andspa
4.15 4.19 4.26 4.26 4.05 4.02
Condition of locker rooms
and showers4.33 4.19 4.21 4.30 4.09 4.15
Maintenance and cleanlinessof Wood Shop & CraftStudios
NA NA NA 4.33 4.15 4.18
Professionalism of Facilitiesstaff 4.21 4.09 4.17 4.23 4.07 4.16
Overall Average 4.22 4.15 4.20 4.30 4.13 4.13
1 Poor2 Below Average3 Average4 Above Average5 Outstanding
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Community Standards Director
Categories 2008 2009 2010 2011 2012 2013
Architectural Reviewcommittee review approval
process
3.39 3.46 3.44 3.50 3.42 3.35
Community-wideenforcement of the
Association governingdocuments
3.53 3.39 3.16 3.26 3.19 3.08
Professionalism of
Community StandardsSpecialist
3.75 3.47 3.55 3.54 3.48 3.32
Courtesy/friendliness ofCommunity StandardsSpecialist
3.84 3.52 3.57 3.55 3.52 3.34
Overall Average 3.43 3.46 3.43 3.46 3.40 3.27
1 Poor2 Below Average3 Average
4 Above Average5 Outstanding
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Categories 2008 2009 2010 2011 2012 2013
Course offerings 3.33 3.46 3.54 3.58 3.61 3.73
Fees (registration, courses) 3.53 3.50 3.71 3.77 3.73 3.82
Competency ofInstructors/Staff 3.75 3.53 3.78 3.89 3.80 3.82
Professionalism ofInstructors/Staff 3.84 3.59 3.88 4.00 3.91 3.94
Courtesy/friendliness ofInstructors/Staff 3.92 3.66 4.06 4.15 3.96 4.08
Overall Average 3.68 3.55 3.79 3.88 3.80 3.88
1 Poor
2
Below Average3 Average4 Above Average5 Outstanding
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Copper Canyon Golf Club
Categories 2008 2009 2010 2011 2012 2013
Course design, features
and appearance4.22 3.99 4.24 4.41 4.40 4.39
Practice facility 4.33 3.97 4.31 4.43 4.28 4.28
Course playing conditions 4.11 3.92 4.23 4.44 4.43 4.38
Golf league and event
offerings3.54 3.88 4.01 4.06 3.89
Golf shop merchandisevariety 3.27 3.46 3.48 3.49 3.41
Annual Pass Programs 3.17 3.29 3.25 3.26 3.41 3.23
Resident Fees 3.23 3.27 3.18 3.16 3.34 3.21
1 Poor2 Below Average3 Average4 Above Average5 Outstanding
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Copper Canyon Golf Club
(continued)Categories 2008 2009 2010 2011 2012 2013
Guest fees 3.34 3.23 3.28 3.32 3.23
Snack Bar 3.15 3.45 3.45 3.41 3.44 3.38
Beverage cart 3.19 3.40 3.30 3.19 3.39 3.43
Overall golf experience 3.81 3.77 3.96 4.07 4.15 4.08
Golf staffprofessionalism 3.93 3.85 4.04 4.08 4.14 4.13
Golf staffcourtesy/friendliness 4.08 3.88 4.07 4.09 4.15 4.19
Overall Average 3.64 3.68 3.74 3.79 3.85 3.79
1 Poor2 Below Average3 Average4 Above Average5 Outstanding
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How many rounds of golf did you play at
the Copper Canyon Golf Course?
45.2%
34.5%
9.8%
5.5%
2.4% 2.1%0.6%
None
1 - 25
26 - 50
51 - 100
101 - 150
151 - 200
201+
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What is your favorite hole at the Copper
Canyon Golf Course?
Hole Percentage Ranking
12 th 36% #1
5 th 11% #2
18 th 8% #3
4 th 7% #4
13 th 7% #4
3 rd 5% #5
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What is the most difficult hole at theCopper Canyon Golf Course?
Hole Percentage Ranking
12 th 30% #1
15 th 16% #2
9 th 11% #3
10 th 8% #4
18 th 8% #4
6 th 4% #5
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How challenging do you find the
Copper Canyon Golf Course?
15%
58%
26%
7%
0%
Very challenging
Challenging
Average
Not challenging
Easy
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Copper Canyon Golf Course
Comments
8
2
3
13
0
2
4
6
8
10
12
14
Maintenance Parking Pricing Tee Times
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Indigo Grille
Categories 2008 2009 2010 2011 2012 2013 Atmosphere /ambiance 3.79 3.78 3.67 3.55 3.54 3.42
Restaurantmanagement 3.43 3.61 3.51 3.01 3.61 3.46
Restaurant staffservice 3.68 3.85 3.88 3.67 3.77 3.77
Menu variety / foodselection 2.81 3.23 3.16 2.76 3.06 3.00
Food quality 3.12 3.46 3.38 2.79 3.08 3.05
Overall value 2.94 3.43 3.29 2.74 3.10 3.15
1 Poor2 Below Average3 Average
4 Above Average5 Outstanding
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Indigo Grille
(continued)Categories 2008 2009 2010 2011 2012 2013
Happy hours, themenights and entertainment 3.79 3.78 3.39 3.28 3.54 3.73Overall diningexperience 3.43 3.61 3.35 2.89 3.24 3.19
Restaurant staffprofessionalism 3.68 3.85 3.86 3.62 3.80 3.79
Restaurant staffcourtesy/friendliness 2.81 3.23 4.06 3.87 4.01 4.02
Overall Average 3.35 3.58 3.56 3.22 3.48 3.46
1 Poor2 Below Average3 Average4 Above Average5 Outstanding
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How many months of the year do you
use the Indigo Grille?
5%3% 3%
6%7%
18%
5%4%
1%3% 3%
42%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
1 2 3 4 5 6 7 8 9 10 11 12
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How often do you eat at the Indigo
Grille per month for Lunch?
18%
25%
21%
9%
15%
4%3%
0%2%
0%
2%
0%
5%
10%
15%
20%
25%
30%
0 1 2 3 4 5 6 7 8 9 10+
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How often do you eat at the Indigo
Grille per month for Dinner?
15.1%
24.5% 23.9%
10.5% 11.1%
6.0%
4.1%
0.8%1.9%
0.0%
2.1%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
0 1 2 3 4 5 6 7 8 9 10+
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How often do you attend Happy Hour
at the Indigo Grille per month?34%
17%16%
8%
25%
0%
5%
10%
15%
20%
25%
30%
35%
40%
0 1 2 3 4+
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22
33
108
122
37
69
56
0
20
40
60
80
100
120
140
Bar Size Dining RoomSize
Food Quality Menu Noise Style of Service Timeliness
Indigo Grille Comments
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Indigo Grille Comments
continued)
12
5
18
14
9
24
3
0
5
10
15
20
25
30
Breakfast Entertainment Hours MiscellaneousRepairs
Misters Price Sound System
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How often do you use the Sage FitnessCenter per month cardio equipment,
weights, etc.)?
22%
5%6%
3%
64%
0%
10%
20%
30%
40%
50%
60%
70%
0 1 2 3 4+
How often per month do you attend
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How often, per month, do you attenda Group Exercise class at the Sage
Recreation Center?71%
5%3%
1%
20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
0 1 2 3 4+
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How often do you use the SageSwimming Pool per month?
18%
12% 11%
4%
55%
0%
10%
20%
30%
40%
50%
60%
0 1 2 3 4+
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How often do you use the SageCenter Spa per month?
56%
9%8%
3%
25%
0%
10%
20%
30%
40%
50%
60%
0 1 2 3 4+
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Fitness Comments
2
3 3
10
7
3
0
2
4
6
8
10
12
Class Pricing Etiquette in Fitness Area
Challenging FitnessClasses
More Space More/Better Equipment
Suggestions for Classes
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Lifestyle Comments
3 3
4
13
5
0
2
4
6
8
10
12
14
Activity/Event ASU Club Space Ideas for New Clubs Trips/Events Pricing
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Facilities Comments 15
6
3 3 3
0
2
4
6
8
10
12
14
16
Pool/Spa Heating Facility Cleanliness Outdoor Lighting Room Temperature Miscellaneous Repairs
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Communications Comments
2
4
2
1
0
1
1
2
2
3
3
4
4
5
Building/Pool Music Newsletter Emails Website
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General Comments
65
98
18
45
18
2 2
4
2
0
2
4
6
8
10
12
14
16
18
20
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Development omments
3 35
43
0
5
10
15
20
25
30
35
40
45
50
2nd Golf Course Construction Traffic Quality of Construction Retail
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Amenities Comments
2 2
29
20
36
1
96
8 3
16
0
20
40
60
80
100
120
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30 Comments Stating: Very Happy with Community
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How would you rate your overallsatisfaction with your lifestyle at Sun
City Festival?
33.1%
47.3%
15.9%
3.6% 0.0%
Outstanding
AboveAverageAverage
Below Average
Poor