community partner survey results, 2013

7/27/2019 Community partner survey results, 2013

1/32


2/32


3/323 of 35

4. Is insightful regarding the dynamics of organizational change and its impact onconstituents, employees, and services.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 5.6% 2

(3) 22.2% 8

(4) 19.4% 7

(5) 47.2% 17

(N/A) 5.6% 2

answered question 36

skipped question 0

5. Comments regarding questions 1 - 4. Please indicate the specific question to which thecomment applies, if applicable:

Response

Count

10


skipped question 26


4/3224 of 35

Page 2, Q5. Comments regarding questions 1 - 4. Please indicate the specific question to which the commentapplies, if applicable:

1 I am offering my best opinion, but have only limited experience working with theCity Manager, so am not yet able to give many higher marks that meetingexpectations. My impression so far, however, is that I expect he will exceedexpectations on many of these points.

Jul 5, 2013 11:23 AM

2 I have no knowledge about Ken's performance compared to expectations, i.e. Iam not aware of what his performance expectations are and limited knowledgeof his performance. While I can guess, I'm really not in a position to evaluate. Ihave served on committees with Ken and, therefore, feel comfortable providingfeedback that, in those instances, Ken has been creative, forward thinking, andcollaborative. (as indicated in questions 1 and 3)

Jul 2, 2013 5:04 AM

3 Ken has a strong vision and works well with multiple partners. Jul 1, 2013 7:46 PM

4 Ken has done an outstanding job with declining resources. He needs to stick tohis guns and continue the capital expenditures needed, especially streets.

Jul 1, 2013 1:35 PM

5 My experience and perspective is primarily based on land acquisition by Borgessof property owned by the City, that has resulted in construction of Borgess

Health Park and working with Ken and other city officials.

Jul 1, 2013 9:14 AM

6 It's important to say at the outset that an excellent employee, in my view, "meetsexpectations.' I believe that "needs improvement" or, as I say, "meets mostexpectations," is a good rating. City leadership relies heavily on existingsystems and norms and seems turned inward - unable or unwilling to challengeadopted practices or rules. Standardization is over-valued.

Jun 28, 2013 7:56 AM

7 Given recent public controversies, it is incredibly important that our cityeffectively communicates with the public to build trust and preventmisperceptions. Our society is less engaged with local government and doesnot always understand processes or policies that may influence how a decisionis made. Therefore, although internally these ratings might be higher if I were

more directly informed, from a citizen's perspective there is much room toimprove communication with the public.

Jun 26, 2013 6:42 AM

8 I would like to see more engagement in the community to have a betterunderstanding of the impact of decisions and policies have on residents.

Jun 26, 2013 5:59 AM

9 Ken has a wonderful, affirming, creative 'style'. Very thoughtful and helpsadvance difficult conversations.

Jun 26, 2013 5:15 AM

10 Question #3. The City Manager came to our organization 3 different years andasked how we could work together to reduce the City's budget but at the sametime not put our organization in a negative situation.

Jun 25, 2013 12:13 PM


5/324 of 35

6. Maintains effective working relationships with local and regional governments.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 2.9% 1

(3) 17.1% 6

(4) 25.7% 9

(5) 45.7% 16

(N/A) 8.6% 3


skipped question 1

7. Maintains effective working relationships with state governments.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 17.1% 6

(4) 37.1% 13

(5) 14.3% 5

(N/A) 31.4% 11


skipped question 1


6/325 of 35

8. Maintains effective working relationships with the federal government.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 2.9% 1

(3) 22.9% 8

(4) 25.7% 9

(5) 11.4% 4

(N/A) 37.1% 13


skipped question 1

9. Comments regarding questions 6 - 8. Please indicate the specific question to which thecomment applies, if applicable:

Response

Count

4

answered question 4

skipped question 32


7/3225 of 35


1 Again, I have no knowledge of Ken's relationships with other governmentalagencies.

Jul 2, 2013 5:05 AM

2 Needs to continue to work with state government closely. We are representedwell at the state level. But, for the next few years, Congressional help will behard to get, as our present Congressman inhabits another planet.

Jul 1, 2013 1:37 PM

3 Ken demonstrates a commitment to collaboration that isn't reciprocated as muchas it should be.

Jun 28, 2013 7:57 AM

4 My interactions with the city manager are hyper local and I'm unaware of hisinteraction with other levels of government

Jun 25, 2013 5:47 PM


8/326 of 35

10. Maintains an image of the City to the community that represents service, integrity,sensitivity to public needs, and professionalism through his own conduct.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 5.7% 2

(3) 8.6% 3

(4) 20.0% 7

(5) 65.7% 23

(N/A) 0.0% 0


skipped question 1

11. Demonstrates the ability to work successfully in an ethnically, culturally, and raciallydiverse community in a way that demonstrates sensitivity.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 2.9% 1

(3) 11.4% 4

(4) 20.0% 7

(5) 65.7% 23

(N/A) 0.0% 0


skipped question 1


9/32


10/3226 of 35


1 This section is a strength of Ken's Jul 1, 2013 5:57 PM

2 12. I have total respect for the way Ken handles his responsibilities. Jul 1, 2013 2:19 PM

3 Does an excellent job in the community relations field. Jul 1, 2013 1:39 PM

4 Ken showed sensitivity and assistance related to homeless individuals usingland we acquired for transient housing.

Jul 1, 2013 9:16 AM

5 A paradox of Ken's leadership is that while his personal conduct demonstratesservice, integrity and sensitivity to public needs, the administration'sperformance reflects poorly on him and the city. Many constituents, includingresidents and business owners, find the city insensitive to their lives andunwelcoming of their input, hence my response on Question 10. That said, Ibelieve Ken's commitment to diversity in all forms is beyond question, and Ken ishighly regarded as a individual of character and integrity.

Jun 28, 2013 8:30 AM

6 Ken represents the city well. He is highly respected, fair and honest. Jun 27, 2013 8:49 AM

7 Ken is always very approachable, professional and thoughtful about cityconcerns and issues. He is very well respected and alway operates with theutmost integrity.

Jun 26, 2013 2:15 PM

8 10- Again, perceptions. There is room to improve communications about cityissues by including educational pieces. The public could also benefit fromopportunities to engage with city government, other than the 2 minutes ofcomments during meetings. My interactions with city staff have been mostlypositive, but I am not sure the public feels that way due to the rigid structure ofcity commission meetings. Meeting structure is something I don't expect you toeasily change, so I would look to providing other opportunities for the communityto interact with the city manager and other staff as well.

Jun 26, 2013 6:48 AM

9 The city manager, like many other city officials have little real connection withcommunity. Few take the time to engage residents unless something negativehas happened. I have seen an improvement in city culture and resident accessto city staff, but it is far from creating a welcoming culture that supports residentengagement Ken must take the lead in creating this culture.

Jun 26, 2013 6:13 AM

10 Ken is well respected by a large number of organizations and individuals in thecommunity

Jun 25, 2013 11:37 AM


11/32


12/329 of 35

16. Responds to internal and external requests in a timely manner.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 11.4% 4

(3) 11.4% 4

(4) 31.4% 11

(5) 37.1% 13

(N/A) 8.6% 3


skipped question 1

17. Comments regarding questions 14 - 16. Please indicate the specific question to whichthe comment applies, if applicable:

Response

Count

4

answered question 4

skipped question 32


13/3210 of 35

18. Suggests creative solutions to the City's financial needs.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 11.4% 4

(4) 34.3% 12

(5) 37.1% 13

(N/A) 17.1% 6


skipped question 1

19. Keeps expenditures within budgetary constraints.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 14.3% 5

(4) 28.6% 10

(5) 34.3% 12

(N/A) 22.9% 8


skipped question 1


14/3211 of 35

20. Monitors citywide financial performance regularly and takes corrective action asneeded.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 11.4% 4

(4) 31.4% 11

(5) 31.4% 11

(N/A) 25.7% 9


skipped question 1

21. Alerts City Commission to changes or trends that may affect the City's future financialcondition.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 8.6% 3

(4) 25.7% 9

(5) 20.0% 7

(N/A) 45.7% 16


skipped question 1


15/3212 of 35


Response

Count

4

answered question 4

skipped question 32

23. Fosters continued professional development, personal growth and learning among Citygovernment staff.

ResponsePercent

ResponseCount

(1) 0.0% 0

(2) 0.0% 0

(3) 14.3% 5

(4) 25.7% 9

(5) 22.9% 8

(N/A) 37.1% 13


skipped question 1


16/3213 of 35

24. Provides a participatory management environment for City employees

Response

Percent

Response

Count

(1) 0.0% 0

(2) 2.9% 1

(3) 11.4% 4

(4) 25.7% 9

(5) 25.7% 9

(N/A) 34.3% 12


skipped question 1

25. Demonstrates the ability to collaborate and seek group solutions.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 5.7% 2

(3) 14.3% 5

(4) 22.9% 8

(5) 42.9% 15

(N/A) 14.3% 5


skipped question 1


17/3214 of 35

26. The Manager's efforts lead to the successful and timely accomplishment of goals.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 2.9% 1

(3) 14.3% 5

(4) 31.4% 11

(5) 28.6% 10

(N/A) 22.9% 8


skipped question 1


Response

Count

2

answered question 2

skipped question 34


18/3227 of 35


1 Ditto Jul 1, 2013 1:39 PM

2 On question 15, I don't have much experience observing Ken managingmeetings. On question 16, Ken is generally responsive to requests forinformation from myself and my staff, although more complex requests canlanguish. My sense is that administrative staff takes care of simple requestsquickly to try to stay ahead (or not get buried) but can be overwhelmed.

Jun 28, 2013 8:30 AM

3 Ken is very thoughtful with his responses. You can tell that when he responds,he has put much thought into what he's saying. He weighs several options andcomes up with the best solution considering what needs to get done. He looksfor input and takes it into consideration when making decisions. He's veryresponsive in returning phone calls and emails.

Jun 26, 2013 2:15 PM

4 Ken has recently shown a willingness to connect with residents and listen andincorporate what he has here into his decisions and/or opinions

Jun 26, 2013 6:13 AM


1 The City Commission is uniformly competant. Ken does good job of mollifyingthem. Of nine comissioners, only four or five are truly competant and get it.That is the fault of the electorate. We need better candidates!!!!!!!!!!

Jul 1, 2013 1:42 PM

2 An exceptional job on finances. Jun 28, 2013 8:31 AM

3 Seems to be willing to share updates with organization and commissionregardless if the news is positive or negative

Jun 26, 2013 6:16 AM

4 Again, my engagement with Ken does not provide an opportunity to adequatelyrespond to these questions

Jun 25, 2013 5:48 PM


1 Does well here. Jul 1, 2013 1:42 PM

2 Seems to not engage staff in a way that creates open and welcoming discussion

making processes

Jun 26, 2013 6:19 AM


19/3215 of 35

28. Ensures City staff also treats everyone with respect and dignity.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 5.7% 2

(3) 25.7% 9

(4) 20.0% 7

(5) 28.6% 10

(N/A) 20.0% 7


skipped question 1

29. Values diversity of opinion, ideas, and views.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 20.0% 7

(4) 22.9% 8

(5) 45.7% 16

(N/A) 11.4% 4


skipped question 1


20/3216 of 35

30. Plans, organizes, and supervises implementation of ongoing City programs andservices.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 17.1% 6

(4) 25.7% 9

(5) 31.4% 11

(N/A) 25.7% 9


skipped question 1


Response

Count

3

answered question 3

skipped question 33


21/3217 of 35

32. Keeps the City Commission advised of new legislation and developments in publicpolicy as well as actions in other jurisdictions that may have an impact on the City'sactivities

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 8.6% 3

(4) 40.0% 14

(5) 8.6% 3

(N/A) 42.9% 15


skipped question 1

33. Organizes program planning in anticipation of future needs and problems andestablishes common goals to be adopted by the City Commission.

ResponsePercent

ResponseCount

(1) 0.0% 0

(2) 0.0% 0

(3) 11.4% 4

(4) 40.0% 14

(5) 14.3% 5

(N/A) 34.3% 12


skipped question 1


22/3218 of 35

34. Demonstrates the ability to define and communicate a vision for the future of our Citythat captures the support of the citizens and institutions of our community.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 8.6% 3

(3) 14.3% 5

(4) 42.9% 15

(5) 14.3% 5

(N/A) 20.0% 7


skipped question 1


Response

Count

4

answered question 4

skipped question 32


23/3219 of 35

36. Effectively implements policies and programs approved by the City Commission.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 17.1% 6

(4) 34.3% 12

(5) 25.7% 9

(N/A) 25.7% 9


skipped question 1

37. Keeps the City Commission informed of current plans and activities of administrationand new developments in technology, legislation, governmental practices, and regulations.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 11.4% 4

(4) 31.4% 11

(5) 11.4% 4

(N/A) 45.7% 16


skipped question 1


24/3220 of 35

38. Communicates the City Commission's policies and positions effectively to staff and thepublic.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 8.6% 3

(3) 14.3% 5

(4) 37.1% 13

(5) 20.0% 7

(N/A) 20.0% 7


skipped question 1

39. Maintains knowledge of current and innovative trends in the area of local governmentservices and incorporates that knowledge in program suggestions and research.

Response

Percent

Response

Count

(1) 0.0% 0

(2) 0.0% 0

(3) 11.4% 4

(4) 37.1% 13

(5) 25.7% 9

(N/A) 25.7% 9


skipped question 1


25/3228 of 35


1 I have no knowledge of Ken's performance related to internal/City administration. Jul 2, 2013 5:07 AM

2 Okay here. Jul 1, 2013 1:42 PM

3 His actions shows improvement in valuing diversity of opinions and ideas. It hasyet to translate into staff and responsibilities

Jun 26, 2013 6:19 AM


1 Only the commission (the competant minority) know the answer to this. Jul 1, 2013 1:43 PM

2 Turning outward and engaging more closely with citizens should be a priority ofthe city administration.

Jun 28, 2013 8:34 AM

3 34. I rated Ken at a 3 because communication could be improved about cityissues (police, fire, etc). I think Ken realizes this and that's why the next fiscalyear allows for the addition of a communication professional. It's important thatthe positive stories are told about what the city is doing. It's important to combatnegative (perhaps untruthful) information with positives and facts. It's a dauntingtask but it is so important to communicate with the people and gain supportthrough transparency and authenticity.

Jun 26, 2013 2:20 PM

4 34* if this is happening the vision has not been communicated effectively to thegreater community

Jun 26, 2013 6:20 AM


1 Does well here. Jul 1, 2013 1:44 PM

2 *38 Does well at communicating to commission not necessarily to community Jun 26, 2013 6:21 AM


26/3221 of 35


Response

Count

2

answered question 2

skipped question 34

41. Please rate the City Manager's performance overall.

Response

Percent

Response

Count

(1) Unacceptable 0.0% 0

(2) Needs Improvement 5.7% 2

(3) Meets Expectations 20.0% 7

(4) Exceeds Expectations 40.0% 14

(5) Outstanding 40.0% 14


skipped question 1

42. Identify any current actions by the City Manager that you would most like to see himcontinue.

Response

Count

17


skipped question 19


27/3230 of 35

Page 10, Q42. Identify any current actions by the City Manager that you would most like to see him continue.

1 balancing the budget seeking creative solutions Jul 3, 2013 10:21 AM

2 Great integrity and leadership from Ken. Jul 2, 2013 5:19 AM

3 Ken is responsive when I contact him by email or by phone. I appreciate that. Jul 2, 2013 5:10 AM

4 Continue to look to partner with multiple organizations and groups to enhancethe community voice in decisions made by the City.

Jul 1, 2013 7:53 PM

5 Continue to stay engaged with tha community, particularly leaders in thecommunity.

Jul 1, 2013 2:22 PM

6 Ken is a great collaborator and is very genuine in his interest to understand otherindividuals' and other organizations' needs in finding solutions for the community.

Jul 1, 2013 2:03 PM

7 Keep an aggressive road repair program going. Continue to work on downtown.Encourage owners McCamley Plaza to keep the place up. It's starting to get abit beat up. Cooperate on "quiet" railroad crossings downtown. Spend whateverit takes to upgrade all phases of Bailey Park, including a millage, if necessary.One half mill for ten years should do it. Continue to insure adequate mannng of

police and fire departments. It is critical that Heritage Tower be sold andrenovated SOON!!!!!

Jul 1, 2013 1:50 PM

8 1. Continue to address blighted properties through demolition and public-assisted renovation. 2. Fund/staff police and fire departments at adequate levels.3. Maintain bicycle lanes and pedestrian paths on major roadways.

Jul 1, 2013 12:11 PM

9 Ken has been a great ambassador in working with the City of Battle Creek Jul 1, 2013 9:18 AM

10 The city manager should continue involvement in the Beacon Communityinitiative and set high expectations that staff members adopt in principles andpractices for turning outward and engaging with citizens collaboratively

Jun 28, 2013 8:57 AM

11 I would like him to continue thinking outside of the box, embracing new ideas,operating with authenticity and being approachable to people at all levels.

Jun 26, 2013 2:32 PM

12 Continue the support for police Chief and staff. Hold police more accountable fortransparent communications to staff, commission, and community

Jun 26, 2013 6:27 AM

13 I very much appreciate Ken's active, visible, leadership in a range of communityorganizations and activities. It is very positive to see the executive leader of thecity engaged!

Jun 26, 2013 5:18 AM

14 Working more intentional with Police Dept. on Safer Community. Jun 25, 2013 11:58 AM

15 Good military relations Jun 25, 2013 11:54 AM

16 contact with groups and organizations Jun 25, 2013 11:41 AM

17 Ken works well with other organizations in Battle Creek and is a greatcollaborator.

Jun 25, 2013 11:38 AM


28/3222 of 35

43. Identify any current actions by the City Manager that you would like him to discontinue.

Response

Count

9

answered question 9

skipped question 27

44. Identify any actions not currently being undertaken by the City Manager that you wouldlike to see him implement.

Response

Count

11


skipped question 25

45. Additional comments regarding the City Manager that have a bearing on this evaluation

ResponseCount

12


skipped question 24

46. Name (optional):

Response

Count

7

answered question 7

skipped question 29


29/3231 of 35

Page 10, Q43. Identify any current actions by the City Manager that you would like him to discontinue.

1 allowing key staff to be unresponsive Jul 3, 2013 10:21 AM

2 None Jul 2, 2013 5:19 AM

3 Sometimes in the implementation of an initiative or a joint function requiringinvolvement of the city, follow up is not always timely. It appears it may be in citystaff follow up where things may not occur as originally intended.

Jul 1, 2013 2:03 PM

4 Don't know of any. Jul 1, 2013 1:50 PM

5 Discontinue the total reliance on Battle Creek Unlimited for City EconomicDevelopment. Fort Custer Industrial Park development is generally a success,but CBD (Central Business District) and Downtown Development strategy,approach and achievement is piss-poor.

Jun 29, 2013 5:39 AM

6 N/A Jun 26, 2013 2:32 PM

7 Continue to move towards consolidation of police and fire administrative staff.Continue to pursue contract to provide policing services for the city of Springfield

Jun 26, 2013 6:27 AM

8 Can not think of any Jun 25, 2013 11:58 AM

9 Seems defensive when any criticism is placed on the city. Jun 25, 2013 11:38 AM


30/32


31/3234 of 35

Page 10, Q45. Additional comments regarding the City Manager that have a bearing on this evaluation

1 As an external reviewer, I have marked N/A because the lack of knowledge onthe inner workings with the Commission and staff. Ken represents Battle Creekvery positively to other County governmental officials.

Jul 2, 2013 5:25 AM

2 Great leadership team at the city right now. Jul 2, 2013 5:19 AM

3 While I have very limited knowledgeo of Ken's performance compared toexpectations, I have enjoyed working with Ken on communityprojects/committees. I have appreciated his input, his insight, and hiscommitment.

Jul 2, 2013 5:10 AM

4 Ken does a great job and is a true asset to the City and our community. He hasstrong vision, good people skills and thinks beyond the City to addresschallenges. He is very thoughtful and a great partner.

Jul 1, 2013 7:53 PM

5 Ken Tsuchiyama is a great leader, full of integrity and a positive influence on thecity government and other organizations throughout our fine community. I hopehe remains as city manager for many years to come.

Jul 1, 2013 12:11 PM

6 Ken is a tremendous asset to the city and the community. The areas in which he

can improve involve his ability to challenge key leadership to think and actdifferently. The city is very efficient, in my assessment, and is highlyprofessionalized. It's financial management should be the envy of anygovernment agency. The staff seems to be well-trained and diligent.

Jun 28, 2013 8:57 AM

7 I have enjoyed working with Ken in my role as a community advocate. He isvery valuable to the city. With enough Commissioner support and room for risk-taking, Ken will make (and has made) great progress for Battle Creek.

Jun 26, 2013 2:32 PM

8 Personally I think Ken is a great guy who genuinely has the best interest of ourcity in mind. I do not doubt his ability to serve well as a city manager. However,what goes on in the city government and what the public thinks goes on in thecity government are two entirely different things and we absolutely must do a

better job of regaining trust and confidence to prevent further negative impact onthe community. And this will take more than Ken's effort... this is theresponsibility of the entire city government.

Jun 26, 2013 6:55 AM

9 Overall positive performance. The commission needs to define their role andhow they are to engage with staff that does not circumvent the authority of thecity manager. This relationship have led to a reduced confidence in citygovernment's ability to focus on key issues that directly impact residents. Thereis little sense of a team approach to governance between the commissionersand city manager and staff.

Jun 26, 2013 6:27 AM

10 None a Jun 25, 2013 11:58 AM

11 Outstanding management and integrity Jun 25, 2013 11:54 AM

12 the city manager has a challenging job when there are commissioners that havea specific agenda that appears to not be in the best interests of the city. he isnot able to address this with individual commissioners. the other commissionersneed to address the apparent self interest of some commissioners. this wouldgreatly improve the reputation and operation of the city

Jun 25, 2013 11:41 AM


32/32

Page 10, Q46. Name (optional):

1 Chris Sargent Jul 1, 2013 7:53 PM

2 Dennis Bona, President Kellogg Community College Jul 1, 2013 2:22 PM

3 Patrick Dyson, Borgess Health Jul 1, 2013 9:18 AM

4 Michael McCullough Jun 28, 2013 8:57 AM

5 Carlton Lartigue Jun 26, 2013 6:27 AM

6 Rev william Wyne Jun 25, 2013 11:58 AM

7 Col Ron Wilson Jun 25, 2013 11:54 AM

community partner survey results, 2013

Documents