community services 2014 powerpoint template for · pdf file•mutual aid to neighbouring...
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www.centrew
ellington
.ca
Community ServicesPublic Health and Safety Services through transparent and effective service delivery
www.centrew
ellington
.ca
Community Services
• Service Delivery Sections– Fire and Rescue – Programs and Event Services– Parks and Facility Operations– Fergus Grand Theatre– Tourism, Culture & Visitor Services– Other duties as assigned
www.centrew
ellington
.ca
Managing Director of Community
ServicesBrian Detzler
Manager of Parks & Facilities Operations
Matt Tucker
Manager of Programs & Event
Services
Dorothy Smith
Fire Chief
Brad Patton
Tourism & Destination Coordinator
Deb Dalziel
Fergus Grand Theatre
Coordinator
Eric Goudie
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ellington
.ca
Fire & Rescue Services
• Volunteer fire & rescue services (57 VFF’s)
• 2 fire stations (Elora and Fergus)
• Respond to fire, medical, accident and emergency incidents (494 calls annually ‐Elora 165, Fergus 329)
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ellington
.ca
Fire & Rescue Services• Mutual aid to neighbouring emergency services
• Fire prevention and education
• Training• Public promotion and support in community
In 2013, the Centre Wellington Fire & Rescue Department responded to the following emergencies
Type of Response Stn 40 Fergus Stn 60 Elora Totals
Alarm activation ‐ accidental 35 7 42
Alarm activation ‐malfunction 30 13 43Alarm activation ‐ CO detector 24 15 39Arcing/downed power lines 23 12 35Dangerous goods spills 1 2 3False/cancelled calls 6 1 7Perceived emergency 7 3 10Medical 55 27 82Natural gas leaks 4 1 5Propane gas leaks 1 1 2Open burning complaints 15 4 19Rescues/lockouts 7 12 19Structure fires 13 2 15Rubbish/grass/brush fires 7 3 10Misc. 4 3 7Smoke conditions 6 2 8Vehicle fires 5 1 6Vehicle accidents 58 26 84Vehicle extrications 4 2 6Assisting other agencies 1 3 4Mutual aid 7 2 9Total calls 313 142 455Assisting other station 40/60 16 23 ‐‐‐‐‐Total paged responses 329 165 494
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ellington
.ca
Fire & Rescue Services
• Quick Facts– 3 pumpers, an aerial truck, 2 rescue trucks, 2 water tankers, 3 rescue boats, 2 support vehicles and an Argo (ATV)
– Trained in high angle and water rescue– 82 fire inspections annually (2013)– 1916 burn permits annually (2013)– $ 88,000. revenue in past 12 months
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ellington
.ca
Fire Chief
Brad Patton
Public Safety Officer/District Chief (Fergus Station)
Tom Mulvey
4 Captains1 Training Captain
23 Volunteer Firefighters
Chief Training Officer
Larry Bolen
District Chief(Elora Station)
Ken Boys
3 Captains1 Training Captain
21 Volunteer Firefighters
Administrative Assistant
Vanessa Bond3 Designated Officers
of Health
Tom MulveyLarry Bolen
Jonathon Karn
County Training Officer
Jonathan Karn
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ellington
.ca
Programs & Events Services
• Direct and Indirect Programming– Fitness centre, minor sports liaison
• Customer Service– Public inquiries, registration, front line service 7 days a week
• Facility Booking– Arenas, community centre halls/rooms, sport fields, parks
• Supported by Parks, Recreation & Culture Advisory Committee
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ellington
.ca
Programs & Events Services
• Senior Services– Victoria Park Senior Centre (800+ members)– 2 staff supported by approximately 200 volunteers– Increased participation in Senior Fitness activities– Supported by Victoria Park Seniors Advisory Committee
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ellington
.ca
Programs & Events Services
• Aquatics– Year round swimming lessons, aquafit programs, and recreation swimming
– Variety of programs for children, youth, adults and Seniors
– Total Aquatic Centre users has exceeded 84 000 per year over the last 2 years
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ellington
.ca
Programs & Events Services
– Swimming lessons continues to be our most popular aquatic service to the citizens of Centre Wellington
0
5000
10000
15000
20000
25000
30000
Swimming Lessons Aquafit Public Swims Rentals (User groups andprivate rentals)
Lane Swim and Adult Swim Parent and tot and Specialneeds swims
PART
ICIPAN
TS PER
YEA
R
PROGRAM TYPE
Annual Aquatic Centre Attendance by Program
2012 2013
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ellington
.ca
Programs & Events Services
• Aquatics– Annual revenue for Aquatics programs is $480 000
– “Swim to Survive” program provides 3 drown proofing lessons to all grade 3’s in Centre Wellington and surrounding areas (535 participants in 2014)
– We employ 40 part time staff, mainly youth from our community
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ellington
.ca
Programs & Events Services
• Quick Facts– Recreation programs and services generate over $1,840,450 annually– Centre Wellington has approximately 650,000 hours of participant time annually
–Minor sport volunteers devote countless hours to programs– Centre Wellington supports and provides assistance to community events
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
Boys & Girls Minor Hockey Elora Fergus Ringette Figure Skating Adult ‐ General Ice Rentals Outdoor Sports Fields (Soccer,Rugby, Baseball)
Minor Lacrosse & Mohawks Hall Rentals (Sportsplex, Elora,Belwood)
Special Events
Revenue Generation
2011 2012 2013
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ellington
.ca
Manager of Programs & Event Services
Dorothy Smith
Supervisor of Senior Services
Kathryn Morgan
Volunteer & Membership Coordinator
Kelly Hall(175) Volunteers
Supervisor of Aquatic Services
Bruce Parkin
Contract Deck Supervisor
Geoff Thomson
Permanent Part Time & Casual Part Time Staff
Facility Booking Coordinator
Kasey Beirnes
Customer Service Clerk(1) Full Time
(3) Permanent PT
Gail CounsellJanet Irvine
Patricia KrugerAmy Egerdee
Fitness Instructors(3) Part Time
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ellington
.ca
Parks & Facility Operations
• Parks and Facility preventative maintenance• Operations and staffing of Parks and Facility operations• Horticulture display maintenance in parks and downtown districts
• Urban forestry• Parks and Facility planning and development
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ellington
.ca
Parks & Facility Operations• Quick Facts
– 60 park locations, 198 acres of public open space
– 3 ice pads, multiple sports fields (4 full size baseball diamonds/hardball diamond/7 full size soccer/rugby fields/2 mini soccer fields)
– Community Centres Fergus, Elora, Belwood, 147,000 square feet of public facilities
– Community trails
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ellington
.ca
Parks & Facility Operations
• Quick Facts– 2 splash pads, 23 play structures (including 2 new fully accessible playgrounds/2 currently being developed)
– Park and Facility development (senior centre, new parks)
– Special Events in Parks and CWCS grounds including; Fergus Scottish Festival, Fergus Truck Show, Fergus Fall Fair, Riverfest
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ellington
.ca
Manager of Parks & Facilities Operations
Matt Tucker
Horticulturist/Urban Forester
Claire Boeckner
Volunteers Seasonal Part Time Staff
Facility Attendant Lead Hand Fergus Sportsplex
Ian Clay
Facility Operations Attendants(2) Full Times(2) Seasonal
Seasonal Facility Operations Part Time Staff
Facility Attendant Lead Hand Elora Community Centre
Gerald Benham
Facility Operations Attendants (3)
Seasonal Facility Operations Part Time Staff
Parks & Open Spaces Lead Hand
Jeremy Machin
Facility Operations Attendants(2) Seasonal
Seasonal Part Time Staff
Concession CoordinatorFergus and Elora
Jessie O’Donnell
Seasonal Part Time Staff
Payroll/Accounting
Sharon Boys
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ellington
.ca
Fergus Grand Theatre
• Community‐based performing arts facility
• Performance venue for local groups and regional/provincial/national/international touring artists
• Additionally used for a wide variety of non‐performance activities, i.e. galas, debates, speakers, meetings, weddings, job fairs, presentations, customer appreciation events, recitals, etc. …Not just for plays!
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ellington
.ca
Fergus Grand Theatre
• Quick Facts– Approximately 100 volunteers and 4‐6 approved independent technical contractors support 1 full‐time coordinator
– Bookings and revenues have been trending upwards since 2011– For every $1 spent on a theatre ticket another $5‐$7 is spent in the community
– In 2013 the theatre generated approximately $807,000 in economic spin‐off from gross client revenues of approximately $61,000
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ellington
.ca
Fergus Grand Theatre
CoordinatorEric Goudie
(100) Volunteers (5) Volunteer Committee
(8) Technical Contractors
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ellington
.ca
Tourism, Culture & Visitor Services
• Cultural enhancement through civic events, promotion and mapping
• Social media connection• Relocation, Group and Event planning• Member of Regional Tourism Organization 4 (RTO4)
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ellington
.ca
Tourism, Culture & Visitor Services
• Community information kiosks (10) located throughout Centre Wellington
• Creation and distribution of Tourism brochures
• Way‐finding Signage Program
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ellington
.ca
Promotion of Centre Wellington attractions, festivals and events• Events listings for 135 festivals and events
• Major events include:(approx. attendance)Fergus Scottish Festival & Highland Games
Fergus Truck Show
Elora Festival Riverfest
30,000 25,000 12,000 9,000
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ellington
.ca
Tourism, Culture & Visitor Services
• Quick Facts– Generated 15,845 of direct inquiries in 2013, 16,503 to date in 2014
– Social media: Facebook 458 likes, Twitter 358 followers
–Website: 84,057 unique visits 2013, 77,557 to date in 2014
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ellington
.ca
Tourism, Culture & Visitors Services
• Quick Facts– Cultural map identifies 1271 cultural assets in Centre Wellington– Grand & Gorgeous lure piece and destination guide: 98,000 copies distributed through Globe and Mail; 4,000 distributed to over 68 travel centres in Ontario; 45,000 destination guides through Wellington Advertiser
– Print cost equivalent of $125,000 in travel media coverage over last 18 months
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ellington
.ca
Tourism & Destination Coordinator
Deb Dalziel
Permanent Part Time Information Services
Coordinator
Robyn Mulder
Part Time Cultural Coordinator
Elizabeth Bender
Part Time Customer Service
5 Contract/Casual Part time
Noting a few prioritiesOn the to do list
www.centrew
ellington
.ca
Noting a few priorities
• Updating Fire Master Plan– Align service with growth, planned approach, consideration for population and geography
• Completion of Senior Centre– Align service delivery with growth, resourcing is priority, one of the fastest growing program areas (the boomers have landed)
• Service Review Visitor & Information Services– Focus on social media delivery model, accessibility through social media
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ellington
.ca
Noting a few priorities
• Relocation/Renovation Tourism Visitor Centre in Elora– Accessible washrooms, store front presence, appear open for business
• Park development– Timing aligned with developer involvement/participation
• Enhancement of urban forest– Aggressive tree planting implementation– Emerald Ash Borer Strategy, diversity of the urban and rural vegetation
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ellington
.ca
Noting a few priorities
• Accessible recreation programs– Affordable options and alternatives for citizens
• Improvement of air quality in arenas–Move to electric powered ice resurfacer
• New registration/e commerce system in 2015 – Present software becomes obsolete in 2015
www.centrew
ellington
.ca
Community Services
Public Health and Safety Services through transparent and effective service delivery
www.centrew
ellington
.ca