community, conversation, conversion – social tips you need
DESCRIPTION
A clearly defined social strategy is integral to your success. Learn to set goals, identify key metrics, increase your market funnel, and turn micro-conversions into qualified marketable leads.Experience level: Beginner, IntermediateTarget audience: Merchants/Advertisers, NetworksNiche/vertical: Social mediaJustin Rondeau, Director of Marketing, TemplateZone (Twitter @jtrondeau)TRANSCRIPT
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Community, Conversation, Conversion – Social Tips You Need
Justin RondeauDirector of Marketing
TemplateZone@jtrondeau
#asw12
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Social Media is More than just Facebook & TwitterNews & Bookmark Aggregators Q&A Sites/ForumsBlogs & Community Boards
#asw12
@jtrondeau
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Facebook Time Spent Online
Nearly 17% of all time spent online in the US is on Facebook
#asw12
@jtrondeau
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Social Adoption of Online Consumers
#asw12
@jtrondeau
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My Point?#asw12
@jtrondeau
Social Media is an integralpart of an online consumer’s life
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Getting Started on Social
ClearMeasurableRealistic
#asw12
@jtrondeau
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Ask Yourself the Magic Question?
What value am I adding toMy fans?
#asw12
@jtrondeau
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It’s Easy to Get Lost#asw12
@jtrondeau
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Piece of Advice
Don’t SpreadYourself Too Thin!
#asw12
@jtrondeau
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Social Media Network TraitsFacebook - Social ConnectorLinkedIn – For ProsGoogle+ – Niched Knowledge Base &
Social SearchTwitter – Content Aggregation & Collaboration
Great for Viewing & Sharing Content
Very Casual
Community Focused
Very Professional
Much More Stagnant
Great for Thought Leadership
In-depth Conversation
Being implemented in search
Tech Oriented
Great for Content Syndication
Brief Micro Blog
Constant Feed of Information
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#asw12
@jtrondeau
Facebook accounts for 95% of social networking time in the U.S.
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What a Fan Wants#asw12
@jtrondeau
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What a Fan Sees#asw12
@jtrondeau
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Variables in the Eye Tracking Study
• Landing on the Wall– Presupposes a connection
• Major Brands• Regarding the page as static
– Victoria Secret is Constantly Updating their Profile Picture, the eye is very good at noticing changes.
#asw12
@jtrondeau
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Designs are Critical on Facebook
Look how these pages stand out
Bose Doesn’tQuite Get the Picture
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@jtrondeau
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Crafting Your Page
• Fan-Gated Content
• Clear Call to Action, e.g., ‘Like Us’
• Incentive to Act
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@jtrondeau
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Tools To Help Create Landing Tabs
Free Tools Paid Tools
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@jtrondeau
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The Wall is the Worst Landing Page…EVER#asw12
@jtrondeau
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Increase Traffic to Your Page
Facebook Ads Social Plug Ins
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@jtrondeau
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Facebook Ad Best Practice
• The image is the most important asset on your advertisement. – Study by ShoeMoney concluded the
following:
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@jtrondeau
Anatomy of Title:•Clear Call to Action•Facebook Tone (Casual)•Simple
Anatomy of Body Text•Benefits•Consistent CTA that resonates with the title
•Sense of Urgency
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Support for Ads#asw12
@jtrondeau
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Fan Cycle & Social Reach
1. Fan Visits Page2. Likes Page3. Interacts with Page4. People within the Fan’s
Network see activity5. Fan’s friend visits page 6. Repeat 2-4
Your Design generatesa micro conversion
Community BuildingTurn Likes into Leads
and Leads into Conversions
#asw12
@jtrondeau
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Don’t forget this!#asw12
@jtrondeau
90% of people interact with a brandSOLELY through status updates
Post Like Gate Content EdgeRank – Dictates how often your content comes up in your fan’s newsfeed
Add a Lead Generation Form! This may be your only chance to get a user’s email address
Increase your EdgeRank by posting fresh content of various weights, e.g., videos & photos.
Encourage Discussion/Interaction
Protip – Comments help your ER more than likes, so ask lots of questions.
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Key Facebook Metrics
• People Reached (Private)– Note: Was previously an Impression Count
• Engaged Users (Private)• Unlikes (Private)• People Talking About This (Public)• Like Count (Public)
#asw12
@jtrondeau
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Measure Your Influence
Facebook Insights
Crowdbooster
TwentyFeet
EdgeRank Checker
Social Bakers
Unilyzer
#asw12
@jtrondeau
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Influence – The New Wild West#asw12
@jtrondeau
Never neglect a fan because theyAren’t considered an influencer
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Recap#asw12
@jtrondeauRemember this long-winded ‘To Do’ List?
Here’s My Shortened Version:- Design a Like Gated Page with form capabilities
post like- Post 1-2 times a day with fresh content of
different types- Increase your fans with ads and social
plug ins on your site- Track EVERYTHING - Have Fun
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We’ve Conquered Facebook#asw12
@jtrondeau
Questions?