communication & emotional intelligence.ppt

7/29/2019 Communication & Emotional Intelligence.ppt

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A different type of intelligence

It is about being heart smartnot book smart

EQ is as important as IQ


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An ability to identify, use ,understand and manage youremotions in a positive &

constructive way Recognize emotional state your/others

Engage others in ways so as todraw people to you


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EI is the ability of an individual to dealsuccessfully with other people

To manage one's self To motivate others & Understand one's own feelings &

appropriately respond to the everydayenvironment.

Management scholars have found thatindividuals with high EQ are better at creatingpositive outcomes.


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Builds strong relationships Connect to emotions

Communicate non-verbally

Deal with challenges Defuse conflicts

Succeed in life/work

Achieve ones desired goals Builds confidence

Builds self assurance


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Self awareness:Recognize emotions and how theyaffect ones thoughts & behaviors, knowledgeabout ones strengths / weakness, Selfconfidence

Self management : Control impulsive behaviorand manage emotions in a healthy way

Social awareness: Understand others emotions,needs & concerns, social comfort level, powerdynamics

Relationship management: Develop & maintainrelationships , communication clarity ,inspire &influence others, manage conflicts & developteam spirit


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Skill 1 - The ability to reduce stress Skill 2 - The ability to recognize & manage

your emotions

Skill 3 - The ability to connect to others usingNon Verbal Communication Skill 4 - The ability to use humor to deal with

challenges

Skill 5 - The ability to resolve conflicts withconfidence


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Being a good communicator requiresmore than verbal skills..

What one says is less important thanhow one says it along with the non

verbal signals sent across.

To build trust, connect and holdattention one has to be aware , controlones non verbal cues and then read &respond to others non verbal cues..


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Non verbal communication is the 3rd skill ofEI and is emotionally driven

It asks several QS?

Are you listening? Do you care? Do youunderstand?

Answers to these QS are expressed in theway we listen, look , move or react N V C

N V cues either generate trust, interest, desireto connect or fear, distrust, disinterest &confusion leading to a disconnect


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Do managers needEmotional Intelligence?


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When Managers fail, it is usually due topoor Emotional Intelligence -

Fred Turner


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Deciding factor for relationship

management resulting in

Motivation Retention

Self management &

Management of others.


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They represent Organization in publicAre in direct line of contact Interact with highest number of peoplewithin & outside the organization .

Their Behavior & treatment determinesretention & turnover

They set the tone for employee moraleaccording to Goleman


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Leaders with empathy are able to

understand their employee needsBETTERand provide them withconstructive feedback.


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Teaches to cope whenchange & uncertainty

hits organizations orpersonal lives.

Helps handleadversity & setbacks


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Helps manage effective

relationships.

Helps stay focused andbeing on track guidedby purpose & vision.


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Upon graduating from college, x believed that if sheworked hard, she would achieve her career goalssuccessfully.

With hard work accomplishmentsfollowed

However, just two years into her career she was fired.


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xthought.Work was all about performance &producing results.

While working she met other high performers

who had lost their jobs too ....

Reason : Lack of EI & Poor people management skills X soon learned that shooting stars have a short

life cycle if they are unable to relate to andunderstand others.


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Unrealistic to suppose that emotions can be

checked at the door step when you arrive atwork.

Emotional Neutralityis ideal better to keep

feelings out of sight

Lack of participation & hiding emotionscompletely or excessive emoting and having anopinion on all issues is not good for theorganization


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The number one-factor that sets high-poweredprofessionals apart from the pack is

High level of EI

Compassion Energy to function in

team environment & Good people

management


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In the business world , emphasis placed on

intellect. Intellect has been invaluable, to drivesuccess in business.

Process & procedures based on analyses, logic,

strategies , critically important . no doubt

However, for higher level of competence inbusiness one must blend progress made in using

intellect or IQ with the invaluable competenciesof emotional intelligence or EI.

Develop EI to succeed


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Best relationships do not need

promises , do not need terms orconditions.They just need two wonderful

persons one who can trust & the

other who can understand and care

- Anonymous

communication & emotional intelligence.ppt

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