emotional intelligence and effective communication and events/passion for... · leading global...

Leading global excellence in procurement and supply

Emotional Intelligence and Effective Communication

Learn how managing yourself and motivating others can take you to the top of your profession

Cath Hill, Group Director, CIPS


The Profession Comes of Age

Influence business leaders to demonstrate that P&SM gives a real competitive advantage

RAISE YOUR GAME RAISE YOUR VOICE

Procurement at the heart of business

Licensing the Profession


Raise Your Game

-£60M


Raise Your Voice

…

RAISE YOUR VOICE


It’s Good News


72% (2017)

50% (2016)


Cath’s 4 Big Cs

C SUITE


Make use of the Cs


£


5 Top Tips

Establish your

credibility

Learn from colleagues

Be a trusted

adviser

Understand business

goals

Lead from the front


Different preferred communication styles

Source: Emotional Business by Ravi Rao MD, PhD, MEd

Numbers, Data Logic

Inspirational Vision

Story, Example

Promises Humour

Empathy

Seven Languages


What is a Leader?

Purpose

Charisma

Determination

EI


• 90% of top performers are high in EI • Managers trained in EI deliver twice the profit • EI is a top predictor of high potential • 67% of competencies essential to effective

leadership performance are EI related • The quality of an organisation’s leadership has

a direct impact on long term growth and success

Benefits of Strong EI


‘Emotional intelligence is the capacity of individuals to recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behaviour.’

What is EI


EI – must have, not nice to have

…


EI - what is it not?

Personality Brand IQ

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjx5eO4ntbTAhWid5oKHSdxB4MQjRwIBw&url=http://www.freeiconspng.com/png-images/lightbulb-png&psig=AFQjCNEsmCjfyp5yHeit-nfdkTJR2QVJCQ&ust=1493987268514404


EI - so what is it?

Personality

Ability to recognise and

understand emotions

Likeability Factor

IQ

Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjx5eO4ntbTAhWid5oKHSdxB4MQjRwIBw&url=http://www.freeiconspng.com/png-images/lightbulb-png&psig=AFQjCNEsmCjfyp5yHeit-nfdkTJR2QVJCQ&ust=1493987268514404


Earn more Successful leader

Better relationships

Benefits of EI training: to you

£



…to your organisation

Attract and retain better

staff

Collaborative workforce

Improved financial

performance

Adaptable staff

Happier workplace



EI: the four main skills Self Management Self Awareness

Social Awareness Relationship Management



EI: the four main skills Self Management Self Awareness

Social Awareness Relationship Management

Good: open, authentic, trusted Bad: defensive, aggressive, stressed

Good: dependable, compassionate, empathetic Bad: opinionated, unapproachable, demotivating

Good: patient, understanding, professional Bad: panic, emotional, reactive

Good: adaptable, respectful, sincere Bad: impatient, inflexible, unsociable



How do we change?

Practice Practice Practice

1 2 3 4

5 6 8 7

9 10



10 Ways to increase your EI

Be genuine Be confident Ask

thoughtful questions

Be open minded and don’t pass judgement

Don’t seek attention

Be consistent Use positive

body language

Greet people by name Have fun Smile!



Can You Identify Your Personality Type?


If you want to know how you score take the CIPS/JCA EI test http://www.jcaglobal.com/emotional-intelligence/ Some additional reading: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves Emotional Business by Ravi Rao MD, PhD, MEd


Thank you Cath Hill Group Director, CIPS

emotional intelligence and effective communication and events/passion for... · leading global...

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