communication and social styles improving communication with colleagues and clients
TRANSCRIPT
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Communication and Social Styles
Improving communication with colleagues and clients
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Why is good communication important?
Clearer Discussions
Less Misunderstanding
Better Relationships
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SENDING RECEIVINGAND
MESSAGES
Sender Sends Message Verbal Communication Non-verbal
Communication Appropriate Responses
to Questions Active Listening
Receiver Interprets Message Evaluates Body
Language Asks Questions to
Clarify Mirrors Back the
Thought Active Listening
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Elements of Active Communication
Verbal
Non-verbal
Para-language
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Percentage of meaning from each?7%
38%55%
Verbals Non-verbals Para-language
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Listening Behaviors
Bad Behaviors Inattentive Disrespectful Using Phone/Computer
Good Behaviors Attentive Make Eye Contact Ask Questions for Clarification
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Negative Body Language
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What Is YOUR Social Style?
Friendly?
Fierce?
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Social Styles
Driving
Expressive
Amiable
Analytical
COMMUNICATION STYLES
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Driving Style Highly Assertive Focuses on Facts and Data Action Oriented
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Expressive Style Highly Assertive and Action Oriented Energetic; Focuses on People Highly Flexible/Spontaneous
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Amiable Style Thinks Carefully Before Acting Develops Cooperative Relationships Prefers Reasonable, Well-paced Job Demands
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Analytical Style Thinks Carefully Before Acting Emotively Controlled Not Highly Assertive