collaboration across boundaries · 2019-09-13 · collaboration across boundaries presented by russ...
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This material is based upon work supported by the National Institute of Food and Agriculture, U.S. Department of Agriculture, and the Office of Military Family Readiness Policy, U.S. Department of Defense under Award Number 2015-48770-24368.
https://militaryfamilieslearningnetwork.org/vc2019
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Collaboration across Boundaries
Collaboration across Boundaries
Presented by Russ Linden
ManagementeducatorworkingmainlywithgovernmentandnonprofitorganizationsTopicsinclude:collaboration,humansideofchange,creatingagilecultures,strategicthinkingandacting,individual/organizationalresilienceAuthoroffivebooks,includingtwooncollaborationWritescolumnonleadershipforGoverningMagazineTaughtattheUniversityofVirginia,UniversityofConnecticut,FederalExecutiveInstitute
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Why I’m excited about this topic, and the FRS
n Thepromiseofcollaborationn TheFamilyReadinessSystemopportunities
“You have to learn to manage in situations where you don’t have command authority, where you are neither controlled nor controlling. That is the fundamental change.”
-- Peter Drucker, pre-eminent management theorist, on the key leadership challenge of the future
Learning objectivesn Understandwhatcollaborationisandwhyitisimportant
n Learnaboutsixkeyfactorsforsuccessfulcollaboration
n Identifykeycharacteristicsofcollaborativeleadership
Collaboration: Why? n Improvesinformationsharingamongserviceproviders
n Providesbetterunderstandingofcustomerrequirementsn Cangivecustomersanintegratedresponse
n Learnfromothers
n Growyournetwork
n Improvesmissionaccomplishment
Collaboration requires a different mindset … not this!
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This is the collaborative mindset§ Therunningbackhadanincrediblegame
§ Themediacouldn’twaittointerviewhim
§ Butheinsistedthattheywait…
Apple CEO Tim Cook�on collaboration
https://youtu.be/EZPYLZ7I6gs?list=PLwEToxwSycW1uqGG-iYZOERU0WBTKIAMt2:31
Collaboration example:�Natural resources
n BureauofLandMgt.andForestService:similarmissions,oftenmanagingadjacentlands
n Sinceearly1990s:-provideinfoonotherorg’sprograms,permitstootherorg’slands-sharestaff,tools-onesupervisormayoverseestafffrombothorgs.-co-locateinmanyareas,mergingstaff
n Customersbenefit:one-stopshopping,“nowrongdoor,”savetime,
convenience,frustration
n Publicbenefits:costsavings,“that’showgov’toughttowork!”
Naturalresources: �Critical success factors
n No“bellsandwhistles;”startedsmall,grewasinterestspread
n Relationshipsbetweenlocallinemanagers
n Theyhadtobecome“bi-lingual”
n Noone-size-fits-all
n H.Q.didn’tcontrol;providedresources,addressedhurdles
n Regionalcouncilssharedbestpractices,offeredtech.assistance
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Collaborationexample: IADS
n Defense,Intelagenciescollaboraten BeforeIADS:customer“hadtoputpartsofpuzzletogether”
n ThroughIADSinfosharing,customernowgivenoneanalysis
n Itusesatwo-partstructure:1. Managementidentifiesprioritycountriestostudy2. Analystswithsimilarexpertisedostudies,writereports
14 14 14 14 14 14
Collaboration example: IADS
Collaboration example: IADSn Concerns:Control?Staff?Turf?Competingrequirements?
n JoanDempseyshowedwhatcustomersandnationwouldgain
n Manybenefits:integratedresponsetocustomers,learning,seniorleadersseebigpicture
Criticalsuccessfactors:ü Thetwo-partstructureaddressedmanyworriesü Theyworkonrelationshipsü Goodanswerstothe“WIIFM?”question
“Peopledon’tresistchange…theyresistloss.” -FromLeadershipontheLine,byHeifetzandLinsky
Effort/time/otherinputs
Performan
ce
How some collaborations work: The S - Curve
Higher
Lower
Less More
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Collaborationexamples
Whatcommentsorquestionsdoyouhave
abouttheseexamples?
Shareinchat!
Collaboration: A definition
Peoplefromdifferentgroupsororganizations,
withasharedgoal,contributingfromtheirstrengths,
andsharingownershipofthefinalproductorservice
Case example: �Early childhood education
§ Mont.County(MD),1999:Soughtcoordinatedservicesforkids0-5
§ 39agenciesprovidedservices
§ Coalitionformedofall39(!)
§ DraftedMOU,inputfromall
§ Uses8collaborationprinciples(Appendix)
§ Hiredfull-timecoordinator,dualappointment:schools&county
Early childhood education: Challenges
• Controlandautonomy
• Keepingtheleaders’attention
• Creatingtheelectronicinformationsystem
• Movingfrom“myclient”to“ourclient”
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Early childhood education: Results
§ Earlychildhoodcoordinationandpolicyoffice
§ Electroniccasemanagementsystem
§ “Nowrongdoor.”
§ Coordinatepublicinfo
§ Manywhoopposednowsay,“can’timagineworkingtheoldway!”
§ Bottomline:better,integratedservicetoclients
The collaboration framework:
6 key factors
5.Achampion(s)fortheinitiative 6.Trust:Candid,openrelationships
1.Asharedpurposethatthepartiescan’tachieveontheirown
2.Thepartieswanttomeetnow 3.Theappropriatepeopleareatthetable 4. Anopencredibleprocess
§ Asharedpurposeorgoalthatthepartiescan’tachieveontheirown
§ Thepartieswanttomeetnow
§ Theappropriatepeopleareatthetable
§ Anopen,credibleprocess
§ Achampion(s)fortheinitiative
§ Trust:candid,openrelationships
The collaboration framework: Application to the early childhood case
ThinkingabouttheFamilyReadinessSystem:
1. Whichofthesedoyouthinkaremostimportant?
2. Whichofthesedoyouthinkmightbemostdifficulttoachieve?
Thefactors:1. Specificsharedpurpose/goalthepartiescan’tachieveontheirown2. Thepartieswanttomeetnow(highpriority)3. Appropriatepeopleareatthetable4. Thepartiesuseanopen,credibleprocesstocollaborate5. There’sachampion(orchampions)fortheinitiative6. Thepartieshavedevelopedtrustingrelationships
The collaboration framework: Poll
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Collaboration also requires collaborative leadership
TheFRSrequiresleaderstoworktogetherWhataresomecollaborativeleadershipmodels?
“Collaborativeleadershipisaboutleadingasapeer,notasasuperior” -AuthorDavidChrislip
Collaboration also requires collaborative leadership
Someofourfinestpresidentswerecollaborativeleaders.
Canyouthinkofoneortwo?
PixabayCC0
Thad Allen: Great example of collaborative
leadership�• Firstaction:askedtrustedcolleaguestojoinhim
• Openwithmedia;developedtrust
• Metwithallfirstresponders
• Mantra:“transparencyofinformationbreedsself-correctingbehavior”
• Explainedhisrole,gavethemoneprinciple: “Treateveryresidentasiftheywerefamily”
Majorresults:• Leveraged130boatsfromlocals
• 1strespondersstartedsharingknowledge
• Medialikedcandor,reportedsomepositives
• Partsofcitystartedtofunction
• Over60,000peoplesaved
Thad Allen: Great example of collaborative
leadership
OfficialWhiteHousePhotobyPeteSouzafromhttps://coastguard.dodlive.mil/
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Collaborativeleadershipcharacteristics
1. Havegreatdeterminationandresolve,butkeepegoincheck
2. Listencarefullytounderstandothers’perspectives
3. Lookforwin-win(notwin-lose)possibilities
4. Usemore“pull”than“push”
5. Thinksystematicallyandconnecttoahigherpurpose
1. Whichofthesecharacteristicsarestrengthsofyours?
2. Whichwouldyouliketoimprove?
Thecharacteristics:1. Havegreatdetermination,resolve;keepegoincheck2. Listencarefullytounderstandothers’perspectives3. Lookfor“win-win”possibilities4. Usemore“pull”than“push”5. Thinksystemically;connecttheinitiativetoalargerpurpose
Collaborative leadership self-assessment: Poll
Formingtrust: �Some approaches that help
• Takethefirststep
• Spendtimeontherelationship
• Shareinformation
• Makegoodoncommitments
• Dosmallprojectstogether
• Earntrustbysharingcredit
§ Eachpartnerplaystoitsstrengths
§ It’smoreofavoluntarythanmandatoryeffort
§ Willingnesstobeflexible–trythe“80%rule.”
§ Resources
§ Abiasforaction
Othercollaboration keys
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Learning objectives - Revisitedn Understandwhatcollaborationisandwhyitisimportant
n Learnaboutsixkeyfactorsforsuccessfulcollaboration
n Identifykeycharacteristicsofcollaborativeleadership
Summing it up … �What ideas will YOU take away? Share in chat!
Appendix:Montgomery County’s collaboration principles
1. Usecollaborationasavehicleforjt.planning,policies,resourceallocation
2. Recognizepartners’interdependence;respecteachone’sautonomy,values
3. Initiateoutcome-based,comprehensive,andpreventiveprograms
4. Diminish/eliminatenarrowly-definedprograms
5. Replicateprogramsshowingmeasurableoutcomes
6. Collaborateonresourceusage,includingpoolingoffunds&jointbudgets
7. Useaccountabilitymeasuresandbenchmarkstotrackclientwellbeing
8. Fostercreativity,trustandrespectamongallpartners,andthecommunity
References
Collins:“Level5Leadership:TheTriumphofHumilityandFierceResolve.” HarvardBusinessReview,Jan.,2001,pp.67-76.Covey:TheSpeedofTrust.FreePress,2006.GoldsmithandKettl,editors:UnlockingthePowerofNetworks:KeystoHigh-PerformanceGovernment.BrookingsInstitution,2009.HeifetzandLinsky:LeadershipontheLine.HarvardBusinessReview,2017.Linden:LeadingAcrossBoundaries:CreatingCollaborativeAgenciesinaNetworkedWorld.Jossey-Bass,2010.LipnackandStamps:VirtualTeams:ReachingAcrossSpace,TimeandOrganizationswithTechnology.JohnWiley&Sons,1997.TapscottandWilliams:Wikinomics:HowMassCollaborationChangesEverything.PenguinGroup,2006.
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Collaboration across Boundaries
Presented by Russ Linden Evaluation
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NEXT SESSION:�Making Connections: Q&A
2:30- 3:00 pm Eastern
This material is based upon work supported by the National Institute of Food and Agriculture, U.S. Department of Agriculture, and the Office of Military Family Readiness Policy, U.S. Department of Defense under Award Number 2015-48770-24368.
https://militaryfamilieslearningnetwork.org/vc2019
MFLNVC2019