collaboratemd webinar presentation - improving the revenue cycle begins at the front end
DESCRIPTION
Physicians may not always recognize the impact that the front office has on the overall revenue cycle. Front office processes not only impact the revenue cycle, but the viability of the practice. Missed appointments and denied claims costs practices a lot of money and can easily be prevented. With the right tools in place, these pain points can be eradicated, giving you the ability to reclaim control of your revenue. Scheduling patients, automated appointment reminders, and eligibility verifications streamline front office processes to improve the overall workflow of the office. As an expert in health information technology, CollaborateMD has the capability to provide automated services to manage the points of entry that affect revenue. These services will bring great value to your office and allow you to achieve higher productivity, faster payments, decreased costs, and improved patient care.TRANSCRIPT
WELCOME TO OUR LIVE WEBINAR
Improving Revenue Cycle
Begins at the Front End
Live Webinar Presenters
Jennifer Wilson
Sales Manager
Keilee Ting
Sales Associate
Angelique Belot
Product Specialist
WELCOME TO OUR LIVE WEBINAR
Improving Revenue Cycle
Begins at the Front End
Front Office ImprovementAgenda
• Identify The Most Common Pain Points
• Tools to Streamline Workflows and Front Office Efficiency
• Show how your Practice Management System’s Tools Can Directly Assist in Increased Revenue
• Measuring Performance & Tracking
• Q & A
High Level View of Workflow
Schedule Confirm Check-In Render Service
Check-Out Billing
First Step to Improvement
Identify Your Pain Points
Office Staff
Physician
Patient
Scheduling – Step 1
Schedule Patient Calls Office
Get Reason For Visit
Get Patient Information
Find Open Time
Create Appointment
Scheduling–Common Pain Points
Schedule Patient Calls Office
Get Reason For Visit
Get Patient Information
Find Open Time
Create Appointment
• 24/7 Service• Same-day Appointments • Schedule Online – Technology• Faster Appointments for New Patients• Provider Availability
Scheduling Technology
Should Provide:
• Flexibility• Robust Functionality• User-Friendly• Operability• Multi-Resource Scheduling
• Customization
Fully Customizable Appointment Scheduler
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Open Times
Measure Performance
Happy Staff = Happy Patients = Improved Net Profit
Typical Workflow for Patient Confirmation
ConfirmCall the
Patient –Leave VM
Patient Options
Lost Revenue
Additional Phone Call
Patient Calls & Cancels
Patient No Shows
Patient LM
Patient Calls Back
Time Office Staff Spends On Appointment Confirmations
• Results in No Shows/Cancellations
• Lost Revenue
• Can’t Track Repeat Offenders
Patient ConfirmationCommon Pain Points
Confirm Automated Phone Call
Issue Appt. Reminder
Request Confirmation
Update Appt. Status
Patient Confirmation
Confirm Automated Phone Call
Issue Appt. Reminder
Request Confirmation
Update Appt. Status
Hear a Sample PhoneNotification Recording
Phone Notify Status Report
Automated Appointment Reminders Benefit Your Practice
• Contributing to patient satisfaction
• Reducing missed appointments
• Keeping your practice profitable
• Providing quality care to the patient
• Maximizing the physicians’ time
• Gaining a competitive edge by
enhancing patient relations
Easier Check In Process
Check-In
Update Appt. Status
Verify Eligibility
Verify Address Pull Chart Print Labels/
Superbills
Waiting Rooms
Results could be dramatic!65% of patients report wait times are frustrating!
Check-In ProcessPain Points
Check-In
Update Appt Status
Verify Eligibility
Verify Address Pull Chart Print Labels/
Superbills
• Wait Room Time
• New Patient Forms
• Administration Paperwork
• Verifying Patient Eligibility Over The Phone
• Administration Time
• Lost Revenue
Americans Spend 135 Million Hours a Year Filling Out Medical Paperwork
Easier Registration Process
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Front OfficeWorkflow Improvements
Schedule Patient Calls Office
Get Reason For Visit
Get Patient Information
Find Open Time
Create Appointment
Confirm Automated Phone Call
Issue Appt. Reminder
Request Confirmation
Process Confirmation
Update Appt. Status
Check-In Update Appt. Status
Verify Eligibility
Verify Address Pull Chart Print Labels/
Superbills
SummaryCHANGES IN THE OFFICE ADVANTAGES
Provider Availability Same-day appointments; faster access to routine follow-ups and new-patient appointments; less waiting time in the doctor’s office.
Reminders for Appointments Reduce staff time and no shows.Increase productivity while also increasing revenue.
Easier Registration Process Reducing or eliminating office staff.Lower overhead allows doctors to afford longer, more meaningful visits.
Technology Provide patients an understanding of who you are and what you can do for them. Patients can download forms to fill out prior to the office visit; ask non-urgent questions via secure email.
Time Management Electronic Medical Records/Practice Management SoftwarePatients can receive alerts and reminders about follow-up care.
Identify Your Pain Points
Office Staff
Physician
Patient
Walk a Day in Their Shoes
CollaborateMD.com The overall mission of
a medical practice is to improve the
overall quality of patient care.
CollaborateMD is a trusted
health information technology
expert that can get you there.
888.348.8457
CollaborateMD.com
Thank you for attending