city of pasadena public works · pollutants; 4) practices water conservation through retrofitting...

CITY OF PASADENA PUBLIC WORKS

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MISSION STATEMENT

The Pasadena Department of Public Works, through our valued

employees, preserves, maintains, and enhances the City’s

infrastructure and natural resources and provides environmental

stewardship for the benefit of our residents, businesses and

visitors.

VISION STATEMENT

We are a premier Public Works Department that delivers

exceptional customer service.

PROGRAM DESCRIPTION

The Department of Public Works maintains City streets, parks,

buildings, and vehicles; manages integrated waste programs and

services; and designs capital projects and manages their

construction. Specifically, the Department provides the following

services:

• Design of streets, sidewalks, bridges, parks projects,

traffic signals, street lights, sanitary sewers, and storm

drainage systems;

• Construction management for buildings, streets, street

lights, sidewalks, traffic signals, storm drains, sewers,

and parks projects;

• Maintenance of streets, roadways, sewers, and storm

drains;

• Maintenance, repairs, and capital improvements of over

910,000 square feet of City buildings and facilities;

• Repair and replacement of street lights, traffic signals

and traffic signal cabinets;

• Maintenance and repairs of traffic and parking signs,

and re-painting of road striping, traffic markings,

sidewalks and curbs;

• Landscape maintenance and improvement of parks,

library grounds, and medians;

• Restoration of trail, stream, and habitat in the Arroyo

Seco for active and passive recreation;

• Maintenance of the City’s urban forest, including tree

care and planting;

• Preventative maintenance, replacement, and repairs of

vehicles and motorized equipment;

• Fuel purchasing and management;

• Building security services at the City Yards;

• Housekeeping services at City Hall, City Yards, libraries,

various City parking lots, and other facilities;

• Integrated waste management services to Pasadena

residents and businesses;

• Graffiti abatement;

• Enforcement of Public Works code compliance

regulations which include public right-of-way violations

such as abandoned bulky items, curbside dumping, and

abandoned shopping carts;

• Management of public right-of-way usage through

issuance of permits and imposition of conditional

requirements on individuals and developers;

• Daily inspection of projects constructed on public

property to ensure quality, adherence to specifications,

and schedule;

• Preparation, management and oversight of Pasadena’s

Capital Improvement Program (CIP) budget; and

• Operation of the Citizen Service Center, mobile app,

and web services to provide residents information on

City programs and services, respond to calls from the

public, address questions and complaints, create work

orders and direct service requests to appropriate staff

and departments

DEPARTMENTAL RELATIONSHIP TO CITY COUNCIL GOALS

Improve, Maintain and Enhance Public Facilities and

Infrastructure

To address this goal, the Department: 1) provides design

oversight and construction management of improvements to City-

owned buildings, streets, bridges, street lights, traffic signals,


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storm drains, sewers, parks, and other capital projects; 2)

provides permit inspection for all utility construction and all private

work in the public right-of-way; 3) provides repairs, preventative

maintenance, and housekeeping services for City buildings and

facilities; 4) provides security services at the City Yards; and 5)

operates the Citizen Service Center which serves as the primary

point of contact for the public seeking information and service from

the City.

Increase Conservation and Sustainability

To promote conservation and sustainability, the Department: 1)

provides refuse, recycling, and waste reduction programs

designed to achieve zero waste to landfills and incinerators by

2040; 2) installs energy efficient lighting and heating, ventilation

and air conditioning systems in City buildings; 3) operates a

compressed natural gas (CNG) fuel station and promotes the

purchase of hybrid and alternative-fuel vehicles to reduce

pollutants; 4) practices water conservation through retrofitting

irrigation systems with water conserving irrigation products,

removing non-essential turf, and closely monitoring water use

throughout the City’s parks, libraries, and landscaped medians; 5)

uses environmentally friendly cleaning products and practices in

City buildings; 6) replaces high intensity discharge street light

luminaries with energy efficient luminaries; and 7) paves City

streets with rubberized asphalt made from recycled tires diverted

from California landfills.

Support and Promote Quality of Life and the Local Economy

To support and promote quality of life and the local economy, the

Department: 1) maintains and manages the upkeep of streets,

park trees, and median islands; 2) maintains City parks (including

the Arroyo Seco), the urban forest, and non-park landscaped

areas to ensure safety and durability; 3) immediately responds to

service requests by issuing work orders to field personnel for the

upkeep of streets, parks, trees, and buildings; and 4) develops

master plans to guide the development and improvements of

various parks, and seeks funding opportunities to enhance the

redevelopment of existing parks, acquisition or development of

new park facilities, and open space.

Maintain Fiscal Responsibility and Stability

To maintain fiscal responsibility and stability, the Department: 1)

prepares and monitors the City’s CIP budget and the

Department’s operating budget to ensure proper financial

management of public resources; 2) initiates and coordinates fee

studies to ensure services rates are sufficient to cover expenses,

competitive, and in-line with the market; and 3) monitors state and

federal legislation to identify items which could potentially impact

the Pasadena’s Public Works Department.

Ensure Public Safety

To ensure public safety, the Department: 1) designs and installs

traffic signals at appropriate intersections, street lighting along

designated corridors, and security lighting at parks; 2) installs

guardrails at various locations; 3) provides tree trimming, street

maintenance, and sidewalk maintenance that allows safe

movement of residents and visitors throughout Pasadena; 4)

provides refuse collection and sewer system operations which

help prevent the spread of disease; 5) develops and implements a

preventative maintenance program that minimizes vehicle

downtime and maximizes police and fire vehicles availability to

safely protect the City; 6) provides security services at the City

Yards; and 7) enforces Public Works code compliance regulations

to eliminate blight and public nuisances.

Improve Mobility and Accessibility Throughout the City

To promote mobility and accessibility throughout the City, the

Department: 1) provides accessible streets through the

maintenance and operation of the City’s streets, sewers, storm

drains, traffic signals, and street light infrastructure; 2) installs

accessible wheelchair curb ramps and retrofits existing curb

ramps with detectable warning tiles; 3) provides design oversight

of traffic signals and intelligent transportation systems, street

rehabilitation and improvements, and park playgrounds and


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restrooms; and 4) installs ADA compliant doors and signage

throughout City facilities.

FISCAL YEAR 2017 ACCOMPLISHMENTS

The Department of Public Works accomplished the following

during Fiscal Year 2017:

• Planted approximately 600 street trees;

• Completed turf renovations at the Rose Bowl’s Area H,

Allendale, Brookside, Brenner, Oak Grove, Jefferson,

McDonald, Victory, Villa, Viña Vieja, and Washington

parks;

• Continued the removal of non-essential turf as part of

water conservation efforts;

• Completed a playground equipment renovation at

Brookside Park which included replacing exercise

equipment and repairing the playground surface;

• Completed landscape improvements on Linda Glen

Drive and Wentworth Avenue median islands, and at

Lamanda and Linda Vista libraries;

• Completed archery range improvements in Lower

Arroyo;

• Revised Master Street Tree Plan (MSTP) for Arbor

Street;

• Amended Tree Protection Ordinance for public trees;

• Presented the Green Living Curriculum to second grade

classes in the Pasadena Unified School District,

reaching 2,500 students in 10 schools;

• Initiated first year of polystyrene food packaging ban

Citywide;

• Conducted outreach and education to inform businesses

on how to comply with polystyrene food packaging ban;

• Issued over 1,300 Public Works code compliance

citations and 900 warnings for violations such as

abandoned shopping carts, trash cans left on curb over

a day, illegal dumping, signs, tree removal or trimming,

and National Pollutant Discharge Elimination System

(NPDES) violations;

• Collected 14,000 tons of yard waste and 9,000

Christmas trees which were processed and used as

alternative daily cover at the Scholl Canyon Landfill;

• Collected 7,400 tons of recyclable commodities from the

residential curbside collection program;

• Recycled more than 14,000 tons of debris material from

private

• and public construction projects;

• Held four E-Waste collection events and recycled more

than 62 tons of electronic equipment;

• Continued implementation of the Zero Waste Strategic

Plan, which sets a goal of reaching zero waste sent to

landfills and incinerators by the year 2040;

• Maintained and repaired over 300 signalized

intersections and approximately 20,000 traffic signs;

• Maintained 18,000 street lights;

• Completed 1,800 traffic signal and 4,500 street light

repair work orders;

• Completed over 1,600 street light and traffic signal dig

alert markings;

• Painted over 100 street light poles and five traffic

signalized intersections;

• Painted approximately 201,000 linear feet of red curbs,

203,000 linear feet of cross-walks, and 108 miles of lane

striping;

• Installed over 2,000 traffic/pedestrian signs;

• Removed over 20,000 incidents of graffiti;

• Removed over 2,500 illegal ad signs and postings on

public property;

• Swept more than 24,000 curb miles and cleaned/flushed

over

• 1.5 million linear feet of sewer main line;

• Enforced the Solid Waste Collection Franchise System

Administrative Rules and Regulations resulting in a


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reduction of bulky item tonnage by 350 tons and cost

savings of $17,150;

• Completed 800 private development building plan

checks;

• Issued over 2,000 Public Works permits including utility,

occupancy, special events, filming, and City Hall

Courtyard;

• Reviewed, approved, and recorded over 30 documents

with the County of Los Angeles including parcel maps,

tract maps, easements, license agreements, street

vacations, and centerline ties;

• Responded to over 100 public records requests in

conformance with the Public Records Act;

• Completed design of the Desiderio Neighborhood Park

site;

• Completed Phase I construction of street lights at

various development projects;

• Completed installation of over 70 street lights on Hill

Avenue as part of the Hill undergrounding project;

• Constructed new restroom at Eaton Blanche Park;

• Constructed new restroom at Central Park;

• Completed MTA right-of-way work between Green and

Holly Streets as part of the Gold Line project

enhancements;

• Began ADA upgrades and maintenance work at various

parking garages;

• Completed the La Loma Bridge Rehabilitation project;

• Began Robinson Park Recreation Center renovation;

• Completed the school park site improvements project at

Linda Vista playground;

• Launched the Sidewalk Reimbursement Program;

• Completed the design for repair/replacement of over

10,000 linear feet of sewer pipes;

• Completed ten miles of slurry sealing and design of

eight miles of slurry sealing;

• Repaved 90,000 square feet of residential streets;

• Resurfaced over two miles of streets;

• Repaired over 200,000 square feet of sidewalks and

approximately 5,000 linear feet of curbs and gutters;

• Installed over 101 curb ramps using City staff and

contractors;

• Completed drainage improvements on flat streets at:

Arlington Drive – Orange Grove Boulevard to Pasadena

Avenue; Bellevue Avenue – Pasadena Avenue to Fair

Oaks Avenue; Hammond Street – Raymond Avenue to

Marengo Avenue; Howard Street – Forest Avenue to

Lincoln Avenue; Locust Street – Hill Avenue to Allen

Avenue; Rio Grande Street – El Molino Avenue to Lake

Avenue; State Street – Brookmere Avenue to Pasadena

Avenue; Steuben Street – Wilson Avenue to Michigan

Avenue; Toolen Place – West End to Lincoln Avenue;

Westgate Street – Forest Avenue to Lincoln Avenue;

and Wigmore Drive – Orange Grove Boulevard to

Pasadena Avenue;

• Completed construction of: sewer capacity upgrades;

dynamic/changeable message signs and gateway

monuments; Walnut streetlighting; Arroyo Parkway

storm drain; guardrail improvements; and corrugated

metal pipe storm drain repairs;

• Painted high traffic areas at City Hall;

• Completed installation of chiller at City Hall to increase

energy efficiency;

• Completed design for Cooling Tower upgrade at City

Hall;

• Finalized installation of two new HVAC split systems at

Fire Station 31, three evaporators and one condenser to

serve the east dorms at Fire Station 34, and a new

HVAC system at Fire Station 36;

• Installed outside moat pit pump at Central Library;

• Repaired and replaced rain gutters at Hastings Library;

• Replaced and upgraded the drain at the Santa Catalina

Library parking lot;

• Painted interior of Linda Vista Library;


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• Replaced HVAC equipment at the Building Systems and

Fleet Management Division administration and

maintenance areas;

• Replaced pool sand filter, pump, control valve, and

piping at Robinson Park;

• Painted iron gates and exterior walls at Victory Park

Center, and interior and exterior of Jackie Robinson

Center;

• Completed installation of ADA public service counters at

the Police Department;

• Answered 78,000 calls to the Citizen Service Center

(CSC) (72 percent within 30 seconds) and received over

29,000 web and mobile application service order

requests;

• Increased CSC topics available through the website and

mobile app;

• Introduced chat services through the CSC website to

allow residents to report issues and request service;

• Prepared the City’s FY 2018-2022 CIP budget and the

Department’s FY 2018 Operating Budget;

• Prepared quarterly monitoring reports for the City

Council’s

• Finance Committee outlining the status of active

projects in the CIP budget; and

• Managed the contract with the Pasadena Humane

Society for animal control services.

FISCAL YEAR 2018 RECOMMENDED BUDGET

Operating Budget

The Department of Public Works is responsible for both Operating

and Capital Improvement Program (CIP) Budgets. The full time

equivalent (FTE) positions which work on CIP projects are

budgeted in the Operating Budget (in the Project Management

Fund), and their actual expenses are recorded in both the

Operating and CIP budgets.

Personnel

A total of 319.60 FTEs are included in the FY 2018

Recommended Budget.

YEAR-OVER-YEAR BUDGET CHANGES

General Fund - 101

The FY 2018 Recommended General Fund budget of

$21,576,800 is $1.7 million or 7.5 percent lower than the FY 2017

Revised Budget. This change is largely attributable to a decrease

in Services & Supplies totaling $1.5 million, which includes

reductions to contract services and electricity due to energy

efficient street lights. In addition, Personnel decreases include

elimination of a Principal Engineer and realigning expenses in two

Divisions to better match tasks performed with the fund. Internal

Service Charges decreased by $45,065, and Capital Outlay by

$35,799.

Sewer Fund - 205

The FY 2018 Recommended Sewer Fund budget of $2,494,705

represents an increase of $250,441 or 11.2 percent from the FY

2017 Revised Budget. This increase is due to the purchase of

sewer inspection equipment and an increase to fleet equipment

maintenance cost.

Gas Tax Fund - 210

The FY 2018 Recommended Gas Tax Fund budget of $1,940,895

decreased $103,519 or 5.1 percent from the FY 2017 Revised

Budget. The majority of the decrease is a result of a reduction of

fleet equipment maintenance and replacement costs.

Project Management Fund - 301

The FY 2018 Recommended Project Management Fund budget of

$6,957,095 is $1.4 million or 16.6 percent lower than the FY 2017

Revised Budget. The decrease consists primarily of the

elimination of a Principal Engineer and the transfer of 5.25 FTEs

to the Building Maintenance Fund per the Building Maintenance

Recovery Plan.


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Refuse Collection Fund - 406

The FY 2018 Recommended Refuse Collection Fund budget of

$14,917,297 has an increase of $686,350 or 4.8 percent from the

FY 2017 Revised Budget. This is largely due to aligning expenses

with the correct fleet maintenance costs to more accurately reflect

actual spending and the purchase of two side and two front loader

refuse trucks and one mini rear loader truck.

Building Maintenance Fund - 502

The FY 2018 Recommended Building Maintenance Fund budget

of $11,057,085 is $630,660 or 6.0 percent higher than the FY

2017 Revised Budget. Per the Building Maintenance Recovery

Plan, 5.25 FTEs were transferred from the Project Management

Fund to this fund.

Fleet Maintenance Fund - 503

The FY 2018 Recommended Fleet Maintenance Fund budget of

$12,233,248 is $1.5 million or 14.5 percent higher than the FY

2017 Revised Budget. This increase is due to the purchase of

automotive equipment totaling $1.5 million. In FY 2018 this Fund

will be separated into the Fleet Maintenance Fund and Fleet

Replacement Fund to segregate these distinct functions.

Citizen Service Center Fund – 510 (Formally the 311 Call

Center)

The FY 2018 Recommended Budget for the Citizen Service

Center Fund of $730,879 is $27,546 or 3.9 percent higher than the

FY 2017 Revised Budget. This increase is a combination of

benefit and internal service charge increases.

FUTURE OUTLOOK

The Department will continue to evaluate internal and external

services to apply innovation and technology to increase efficiency

and customer service. In addition, the Department will:

• Plant 600 street trees;

• Maintain renovated turf at Rose Bowl’s Area H,

Allendale, Brookside, Brenner, Oak Grove, Jefferson,

McDonald, Jefferson, Victory, Villa-Parke, Viña Vieja,

and Washington parks;

• Perform landscape beautification improvements;

• Continue implementation of the Zero Waste Strategic

Plan by working collaboratively with the community to

develop effective waste reduction programs;

• Host four E-Waste collection and document shredding

events;

• Conduct outreach and education to inform businesses

about how to recycle organic waste;

• Continue identification, education, outreach and

monitoring of large commercial generators of organics

(such as restaurants, markets, schools and institutions)

to ensure compliance with State law that requires

recycling of organic waste;

• Conduct outreach and education of the Citywide

polystyrene (Styrofoam) food packaging ban to reduce

adverse environmental impacts of polystyrene litter;

• Begin construction of Desiderio Park;

• Complete design of restroom at Desiderio Park;

• Complete renovations at Robinson Park Recreation

Center;

• Complete play equipment replacement at McDonald

Park;

• Continue improvements at Hamilton Park;

• Begin design of Holly Street Bridge Retrofit project;

• Complete design of Transit Operations Maintenance

Facility;

• Complete design of restroom at Victory Park;

• Complete citywide park accessibility improvements;

• Complete Lower Arroyo Master Sign Plan;

• Complete work at Annandale Canyon Trail;

• Continue painting street light poles;

• Continue replacement of all LED traffic signal heads

citywide;

• Paint approximately 41,500 square feet of interior and

exterior surfaces of high traffic areas at City Hall;


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• Paint interior high traffic areas at the Police Department

building, Villa-Parke Community Center and various

branch libraries;

• Replace copper pipes and upgrade water service at the

Eaton Canyon Training Center;

• Maintain City Yard facility, including refreshing

restrooms (partitions, fixtures and tiles), locker rooms,

and break room, and painting interior high traffic areas;

• Repair concrete steps, replace copper pipes and

upgrade water service at Santa Catalina Library;

• Replace partial roof at Victory Park Center’s basketball

gym section;

• Finally, the Department will continue to:

o Promote financial responsibility and stability;

o Provide high-quality, safe and reliable City

infrastructure through outstanding design and

construction management, the issuance of

Public Works permits, contract compliance,

engineering surveying, and inspection of all

capital projects;

o Pursue grant opportunities to fund capital

projects and maintenance efforts;

o Facilitate environmentally sound municipal

services that are efficient and cost-effective;

and

o Collaborate with residents and volunteers to

meet community needs.


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SUMMARY OF APPROPRIATIONS BY EXPENSE CATEGORY

(In Thousands)

Expenditure Category FY 2016 Actuals

FY 2017 Adopted

FY 2017 Revised

FY 2018 Recommended

Personnel $26,639 $37,817 $37,619 $36,898

Services & Supplies 17,182 22,686 22,625 21,359

Internal Service Charges 8,379 8,091 8,095 8,870

Operating Expense 8,770 0 0 0

Operating Transfers Out 518 0 0 0

Capital Outlay 19 3,630 4,038 5,378

Debt Service - Principal and Interest 10 11 11 10

Non-Operating Expense 1 0 0 0

Public Works Total $61,518 $72,235 $72,387 $72,515 SUMMARY OF APPROPRIATIONS BY DIVISION

(In Thousands)

Division

FY 2016 Actuals

FY 2017 Adopted

FY 2017 Revised

FY 2018 Recommended

All Organizations $6,200 $0 $0 $0

P.W.-Administration 2,029 2,432 2,596 1,298

PW-Engineer Construction Div 1,850 8,754 8,779 7,448

St. Maint. & Integrated Waste 22,887 25,264 25,225 25,884

Parks and Natural Resources 11,151 13,218 12,753 13,216

Building Systems & Fleet Mgmt. 16,806 21,343 21,809 23,451

PW-Managment Support Division 594 1,225 1,225 1,217

Public Works Total $61,518 $72,235 $72,387 $72,515

SUMMARY OF APPROPRIATIONS BY FUND (In Thousands)

Fund

FY 2016 Actuals

FY 2017 Adopted

FY 2017 Revised

FY 2018 Recommended

101 - General Fund $20,448 $23,810 $23,323 $21,577

105 - General Fund Projects Fund 424 0 0 306

106 - New Years Day Genl Fund Events 288 390 390 300

205 - Sewer Construction and Maint. 2,151 2,244 2,244 2,495

210 - Gas Tax Fund 1,661 2,044 2,044 1,941

301 - Project Management Fund (0) 8,223 8,341 6,957

406 - Refuse Collection Fund 13,051 14,176 14,231 14,917

502 - Building Maintenance Fund 9,167 10,252 10,426 11,057

503 - Fleet Maintenance Fund 7,631 10,391 10,684 12,233

510 - 311 Call Center 498 703 703 731

701 - General Fixed Assets Acct Grou 6,200 0 0 0

Public Works Total $61,518 $72,235 $72,387 $72,515


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SUMMARY OF FTEs BY DIVISION

Division

FY 2016 Actuals

FY 2017 Adopted

FY 2017 Revised

FY 2018 Recommended

St. Maint. & Integrated Waste 115.0 117.0 117.0 117.0

P.W.-Administration 7.0 8.0 8.0 8.0

Parks and Natural Resources 67.6 68.6 67.6 68.6

Building Systems & Fleet Mgmt. 67.0 68.0 68.0 68.0

PW-Managment Support Division 8.0 8.0 8.0 8.0

PW-Engineer Construction Div 52.0 50.0 50.0 50.0

Public Works Total 316.6 319.6 318.6 319.6


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PERFORMANCE MEASURES

FY 2016 Actual

FY 2017 Target

FY 2017 Mid-Yr Actual

FY 2018 Target

Council Goal: Improve, maintain, and enhance public facilities and infrastructure. Objective: Provide timely maintenance to City buildings and facilities

1 Percent of maintenance and repair requests completed for City buildings.

95% 100% 90% 95%

2 Percent of annual capital Building Maintenance Workplan Projects completed.

80% 100% 100% 80%

3 Percent of customers satisfied with housekeeping services in City-maintained buildings and facilities.

80% 80% N/A 80%

Objective: Design Department of Public Works capital improvement projects on-schedule.

1 Number of projects in design phase in CIP.

46 28 46 N/A

2 Percent of projects in design stage on schedule per CIP Workplan.

100% 90% 100% N/A

3 Number of additional non-CIP projects in planning or design.

N/A 24 22 N/A

NOTES (1) Performance Measures 1 & 2 - FY 2018 Targets will be updated after completion of CIP Workplan. (2) Performance Measure 3 - New in FY 2017.

Objective: Construct Department of Public Works capital improvement projects on-schedule.

1 Number of projects in construction phase in CIP.

36 52 30 N/A

2 Percent of projects in construction stage on schedule per CIP Workplan.

82% 90% 60% N/A

3 Number of additional non-CIP projects in construction.

N/A 6 5 N/A

NOTES (1) Performance Measures 1 & 2 - FY 2018 Targets will be updated after completion of CIP Workplan. (2) Performance Measure 3 - New in FY 2017. Objective: Provide well-maintained City streets for traffic and pedestrian safety.

1 Miles of streets slurried. 8.9 7.5 10.5 4 2 Miles of streets resurfaced. 5.25 2.5 0 2 3 Number of new street lights

installed. 73 150 48 N/A

NOTES (1) Performance Measures 1 & 2 - FY 2018 Targets will be updated after completion of CIP Workplan. (2) Performance Measure 3 - FY 2017 Target of 150 street lights includes street lights that were installed as part of the MTA Right

of Way and the Hill Avenue undergrounding projects. The FY 2018 target will be updates after completion of CIP Workplan.


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FY 2016 Actual

FY 2017 Target


FY 2018 Target

Objective:

Provide efficient sewer maintenance

1 Linear feet of sewer pipe repaired/replaced.

8.9 7.5 10.5 4

(1) Performance Measure 1 – Work for FY 2016 carried over to FY 2017. (2) Performance Measure 1 – Due to funding shortages for FY 2018, the annual 5,000 linear feet will not be scheduled as a target

for next year. The annual allotment of Sewer Funds will be used to fund work on the Sewer Master Plan. Objective: Issue permits for the City's public right-of-way infrastructure.

1 Percent of public right-of-way permits processed within 10 working days.

90% 90% 90% 90%

NOTES (1) Performance Measure 1 - 450 right-of-way permits were processed within 10 working days (90% of the total 500 for 1st

quarter of FY 2017). 469 right-of-way permits were processed within 10 working days (90% of the total 521 for 2nd quarter of FY 2017).

Council Goal: Maintain fiscal responsibility and stability Objective: Provide timely, high-quality, financial and management reports, information, and support services.

1 Percent of monthly expense reports completed and made available to divisions within 15 working days following the last day of the previous month.

N/A 100% 67% 100%

NOTES (1) Performance Measure 1 – New measure developed for FY 2017. Council Goal: Support and promote the quality of life and local economy. Objective: Maintain City street trees to ensure safety, functionality, and enhance the urban forest.

1 Number of tree prunings conducted (all prune types).

15,197 14,000 4,081 14,000

2 Number of trees planted. 823 700 47 700

3 Percent of scheduled "in-cycle" street tree prunes completed.

N/A 100% 50% 100%

4 Survival rate of newly planted trees lasting first three years.

N/A 88% 96% 88%

5 Percent of Citizen Service Center forestry requests completed on-time.

N/A 100% 70% 100%

NOTES (1) Performance Measure 2 - Planting season is October through May. (2) Performance Measures 3,4,5 - new for FY 2017. (3) Performance Measure 3 - Through December 2016, 3,660 trees were pruned out of 7,278 scheduled. (4) Performance Measure 4 – During this period, 92 trees died of the 2,315 planted in the last three years. (5) Performance Measure 5 – Through December 2016, 1,096 Citizen Service Center requests were received and 765 were

completed. Objective: Maintain City parks and open spaces to ensure safety, functionality, and durability.

1 Percent of high use athletic fields renovated.

N/A 100% 84% 100%


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FY 2016 Actual

FY 2017 Target


FY 2018 Target

2 Percent of water conserved

compared to baseline year 2013. N/A 28% 24% 28%

3 Percent of irrigation repairs completed within 48 working hours.

N/A 100% 100% 100%

NOTES (1) Performance Measure 1 – Renovation may include aerifying, overseeding, fertilizing, and/or re-sodding. (2) Performance Measure 3 – Through December 2016, 35 Citizen Service Center requests were received and all were

completed within 48 hours. Objective: Provide effective and timely street cleaning and sewer maintenance.

1 Annual number of curb miles swept bi-weekly.

22,867 24,000 11,346 24,000

2 Percent of curb miles swept bi-weekly.

95% 100% 95% 100%

3 Number of linear feet of sewer pipe cleaned/flushed..

1,514,049 2,000,000 494,308 2,000,000

Objective: Provide timely removal of graffiti throughout the City.

1 Percent of graffiti incidents resolved within one business days.

100% 100% 100% 100%

NOTES (1) Performance Measure 1 – In first quarter of FY 2017 2,480 incidents were resolved within one business day (85% proactive,

6,734 spots). (2) Performance Measure 1 - In second quarter of FY 2017, 1,596 incidents were resolved within one business day (78% proactive, 5,399 spots).

Objective: Maintain City streets efficiently and provide timely street repairs.

1 Number of temporary sidewalk elevation repairs completed

846 200 710 200

2 Percent of potholes repaired within one business day of notification.

100% 100% 100% 100%

3 Square footage of sidewalks replaced by City staff.

15,810 34,500 13,495 34,500

4 Square footage of pavement repairs performed by City staff.

131,700 100,000 3,000 15,000

NOTES (1) Performance Measure 1 – Mid-year actual is high as repairs and work requests reflect the City’s citywide survey inspection of

all sidewalks after a 10 year gap from the previous survey. (2) Performance Measure 2 – Through December 2016, 690 pothole repair notifications were received and completed within one

business day. (3) Performance Measure 3 – FY 2016 Target not met as funding for sidewalk replacement became available January 2016. (4) Performance Measure 3 – Majority of the sidewalk work will be completed in the third and fourth quarter. (5) Performance Measure 4 – FY 2018 Target reduced as paving projects were suspended due to reduction in available Gas Tax

Funds. Objective: Provide effective and timely customer service.

1 Average time to answer Citizen Service Center calls.

26 seconds 30 seconds

or less

25 seconds 30 seconds or less


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FY 2016 Actual

FY 2017 Target


FY 2018 Target

2 Percent of calls answered within

30 seconds in the Citizen Service Center.

71% 80% 73% 80%

3 Percent of "met" or "exceed" ratings received on customer service surveys for all Citywide requests.

74% 80% 80% 80%

4 Percent of calls handled within 2 minutes and 20 seconds.

100% (1:43) 95% 100% (1:47) 95%

Objective: Provide safe, reliable, and cost-effective vehicles to City customers.

1 Percent of vehicle availability service levels met for public safety (Police and Fire).

89% 90% 90% 90%

2 Percent of vehicle availability service levels met for operations (Street Sweepers and Refuse).

87% 90% 98% 90%

NOTES (1) Performance Measure 1 – Target in FY 2016 was not met due to staff shortage and increased focus on police vehicle

outfitting. (2) Performance Measure 2 – Target in FY 2016 not met as vehicles were being replaced. Two new replacement sweepers arrived last quarter of FY 2016.

Council Goal: Increase conservation and sustainability. Objective: Provide efficient trash and recycling collection programs that reduce the City's waste stream.

1 Number of tons of recycling collected (includes all City- managed programs).

91,047 100,000 44,291 100,000

2 Number of tons of waste disposed (includes all City- managed programs).

88,787 90,000 45,276 90,000

3 Annual rate of solid waste disposed per capita as reported to the California Department of Resources, Recycling and Recovery (measured in pounds per person per day).

5.9 5.8 6.3 5.9

city of pasadena public works · pollutants; 4) practices water conservation through retrofitting...

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