citrix xenmobile and sharefile performance - 5 steps for a better byod experience
DESCRIPTION
Citrix XenMobile and ShareFile are at the heart of the mobility strategies for many enterprises and service providers. As you embark on your mobility initiatives, you will need to ensure that users receive reliable and high performing service. Performance monitoring, diagnosis and reporting is a key to ensuring the success of your Citrix mobility initiatives. Watch this webinar "Performance Monitoring and Analytics for Citrix XenMobile and ShareFile" and see first-hand how to address performance-related challenges of Citrix mobile infrastructures. During this webinar Citrix virtualization expert Bala Vaidinathan (CTO, eG Innovations) will demonstrate how eG Innovations' new performance monitoring solution for Citrix XenMobile and ShareFile allows you to: • Monitor every layer, every tier of your Citrix mobile infrastructure • Be alerted to performance problems proactively before your users notice and complain • Identify exactly where the root-cause of any problems in the Citrix mobile infrastructure lie, so you can initiate remedial action quickly • Gain a holistic end-to-end view of the Citrix infrastructure (including XenApp and XenDesktop), understand usage trends and bottlenecks and plan effectively for growth • Customize real-time dashboards and create targeted reports to deliver timely, concise information that is relevant and valuable to each technical and management team memberTRANSCRIPT
PresenterBala Vaidhinathan | CTO | eG Innovations
5 Steps to a Better BYOD Experience
XenMobile & Sharefile Monitoring and Analytics
© eG Innovations, Inc | www.eginnovations.com
Today’s Presenter
Bala VaidhinathanCTOeG [email protected]
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BYOD Evolution
Online mobile office
Laptops
Wired, wireless, and VPN
Anywhere wired and wireless access to the enterprise’s intranet; collaborative office
Phase
Terminal
Communicationmode
Feature
Yesterday
BYOD personalized mobile office
BYOD devices (including smart devices and
laptops)
Secure and unified access (wired, wireless,
and VPN)
Anywhere wired and wireless access to the enterprise’s intranet; blurred boundaries
between work and life
Today
BYOD future-ready
Perfect combination of mobile clouds and
mobile devices
Secure, high-bandwidth and unified access with
QoS assurance
Ubiquitous Office
Tomorrow
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BYOD - The User Perspective
100%• Easy • Reliable• Accessible• Secure
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BYOD - The Administrator Perspective
Smartphones
Tablets
Mac Laptops
PC Laptops
Any BYOD Device Network and Security
XenApp Virtual Desktops Data
XenApp Virtual Apps
Mobile Apps Web Apps
Private Cloud Secured and Managed by XenMobile
SaaS and Web Apps Data
Public Cloud Secured and Managed by XenMobile
Public Network
MDX
Enterprise App Store
PrivateNetwork
HDX
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5 Steps for Better BYOD Experience
1. BYOD as a Service
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Managing the BYOD Experience
Smartphones
Tablets
Mac Laptops
PC Laptops
Any BYOD Device Network and Security
XenApp Virtual Desktops Data
XenApp Virtual Apps
Mobile Apps Web Apps
Private Cloud Secured and Managed by XenMobile
SaaS and Web Apps Data
Public Cloud Secured and Managed by XenMobile
Public Network
MDX
Enterprise App Store
PrivateNetwork
HDX
What is the root cause of the service problem?Network? MDM? ShareFile? XenApp? Virtualization? Storage?
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XenMobile AppController XenMobile Device Manager
Citrix ShareFile
What Follows …
Citrix Director / EdgeSight
Task Manager - Windows
Event Viewer - WindowsEMC Ionix - Storage
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Profile Management
BYOD As a Service – Every Layer, Every Tier
SharefileControl
DeviceManager
BYODPerformance Management
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BYOD Managed As a ServiceA Live Solution Tour
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Monitor the BYOD Service
Monitoring a Citrix BYOD service
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BYOD Service Topology
Service topology showing the tiers involved and
dependencies between them
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Troubleshooting a Slowdown
There seems to be an issue with the local
Storage Zone for ShareFile.
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Troubleshooting a Slowdown
The storage zone is slow because it is hosted on a VMware server that has
a bottleneck
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Troubleshooting a Slowdown
One of the datastores of the ESX server is seeing a
major issue.
I/O write latency is very high.
The critical issue is in one of the VMs.
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Troubleshooting a Slowdown
Disk Activity on the CRM-Oracle 11G VM is showing a critical issue.
This disk is 99.5% busy!
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Troubleshooting a Slowdown
An Oracle database instance on this VM is causing so many
IOPS that it is slowing the Vmware server and in turn
the ShareFile service.
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Troubleshooting a Slowdown
The root-cause
The effects
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5 Steps for Better BYOD Experience
1. BYOD as a Service2. Track and Nurture Success
eG reporting on the managed devices over a period of time
Reporting on Adoption
Adoption Across Platforms
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Applications popularity
Prodesk application is being launched frequently more than
any other application
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Real-time, Customizable Dashboards
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5 Steps for Better BYOD Experience
1. BYOD as a Service2. Track and Nurture Success3. Total Visibility – Eliminate Bottlenecks
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Total Visibility – Every Layer, Every Tier
Broad Coverage Deep Insights
- LUN queue length
- VM CPU Ready
- TCP Retransmissions
- Memory leaks
- Logon time breakup
VirtualPhysical
Cloud
Storage Application
NetworkDatabase
Virtualization
It is important to have the right metricsLook for domain expertise in BYOD, collect the right metrics.Otherwise, it will be a case of “Garbage in, Garbage out”!
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Monitoring Citrix XenMobile & ShareFile
HTTP/HTTPS
(MDM)
ShareFile
Citrix AppController
StorageZone
eG Manager eG Monitor
WM
I
Web Services
HTTP/S
Web Services HTTP/S
WMIODAT
A AP
I
PS A
PI
NIT
RO A
PI
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The eG Universal Monitor
HTTP/HTTPS eG AgenteG Manager
Web, Email, DNS, FTP
NetworkDevices
App Servers
Web Servers
ApplicationsSAP R/3
CustomApplications
Sybase,DB2
VMAPI
SQL
Emul
ated
Tr
ansa
ction
s
ICM
P/SN
MP
JMX
ISAPI, NSAPI
SQL
Perfmon/W
MI
JCO
/ABA
P
Logs
, API
s
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Use Case – Bottleneck Analysis
Analyze which tier is the
bottleneck
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Case of Disk I/O Bottleneck
Clicking the Magnifying glass reveals the Root Cause which turned out to be a rogue process consuming Disk I/O
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Get More Out of Your Investment• Track user sessions on each server
A few of the servers are handling most of
the sessions
Efficient load distribution can ensure that this infrastructure supports a much higher number of users.
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Forecast the Future
Memory bottleneck preventing addition of
more Desktops
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Forecast the Future
Predicted FUTURE performance based on
the past
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5 Steps for Better BYOD Experience
1. BYOD as a Service2. Track and Nurture Success3. Total Visibility – Eliminate Bottlenecks4. Policy Compliance
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Are Users Complying to the Policies of your BYOD Service?
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Tracking Policy Violations : Alerting on Device Conditions
eG alerting on the non compliant devices, inactive/ unmanaged devices.
Tim Martin
Magellen
Detailed diagnosis reveals the devices that are not passcode compliantPasscode policy is setup in Xenmobile as indicated here
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Devices by Platform
Tracking BYOD Policies
eG monitoring the devices with blacklisted, non suggested and missing required applications
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XenMobile Reporting
eG reporting on non compliant devices/ unmanaged devices/ jail broken devices
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5 Steps for Better BYOD Experience
1. BYOD as a Service2. Track and Nurture Success3. Total Visibility – Eliminate Bottlenecks4. Policy Compliance 5. Help your Help Desk
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Auto-Baseline Key Metrics
• Auto-compute time-of-day baselines• Alert administrators when metrics violate baselines
Preemptive detection & alerting lets administrators see and fix problems before users notice
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A Preemptive Alerting Example A Real-World Scenario:
The domain server goes down, pulling down the BYOD service. Why?
eG’s alarm history provides a clue …
The domain server has failed and rebooted.
5 hours earlier, eG has alerted about an issue!
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A Preemptive Alerting Example
eG’s In-N-Out monitoring of the VM on which
AD is running provides further insightsThe Client/Server Run-Time Subsystem (csrss) is a critical Windows process responsible for console
handling and GUI shutdown.
The csrss process in the VM is leaking OS
handles!
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User Session Drilldown
Typical User call into HelpDesk
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User Experience Dashboard
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User Experience Dashboard
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User Experience Dashboard
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5 Steps for Better BYOD Experience
1. BYOD as a Service2. Track and Nurture Success3. Total Visibility – Eliminate Bottlenecks4. Policy Compliance 5. Help your Help Desk
© eG Innovations, Inc | www.eginnovations.com
Q&A
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Next Steps
More details http://www.eginnovations.com/freetrial
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