The Effect of OrganizationalCitizenship Behavior (OCB),Total Quality Management

(TQM), Technology Leadershipand Service Quality on the

Performance of PrivateUniversities in Surabaya

by Ellitan Lena

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TIME SUBMITTED 10-APR-2018 03:29PM (UTC+0700)

SUBMISSION ID 944216057

WORD COUNT 4904

CHARACTER COUNT 31222

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The Effect of Organizational Citizenship Behavior (OCB),Total Quality Management (TQM), Technology Leadership andService Quality on the Performance of Private Universities inSurabayaORIGINALITY REPORT

PRIMARY SOURCES

Kijpokin Kasemsap. "chapter 46 The Role ofTotal Quality Management Practices on QualityPerformance", IGI Global, 2018Publicat ion

Kim, Hyelin Lina, Yinyoung Rhou, MuzafferUysal, and Nakyung Kwon. "An examination ofthe links between corporate socialresponsibility (CSR) and its internalconsequences", International Journal ofHospitality Management, 2017.Publicat ion

Submitted to UIN Syarif Hidayatullah JakartaStudent Paper