citizens’ clients’ charter allahabad...citizens’ / clients’ charter iii pcda (p) allahabad...
TRANSCRIPT
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CITIZENS’ / CLIENTS’ CHARTER
PCDA (P) Allahabad
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CITIZENS’ / CLIENTS’ CHARTER
PCDA (P) Allahabad
Contents
SlNo Particulars PageNumber1. Preface i2. Vision ii 3. Mission ii 4. IndexofServices iii
(1 to 28) 5. GrievanceRedressMechanism A to C 6. ListofStakeholders D 7. ExpectationsfromPensioners E 8. Conclusion F 9. ListofAbbreviationsused G 10. CompositionofTaskForce H
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CITIZENS’ / CLIENTS’ CHARTER
i
PCDA (P) Allahabad
PREFACEOfficeofthePrincipalControllerofDefenceAccounts(Pensions),Allahabadisoneof
theofficesoftheDefenceAccountsDepartmentundertheMinistryofDefence,withtheofficeoftheControllerGeneralofDefenceAccounts,DelhiCanttasitsHeadquarters.
It is responsible for the grant, payment, audit and adjustment of all claims ofpensionaryawardsofDefenceServicesPersonnel (except retirement/deathbenefitsofAirForceandNavypersonnel)andciviliansofthethreeServicesincludingthoseoftheDefenceAccounts Department, GREF, COAST GUARD, MNS (local), NCC Officers, DepartmentalCanteens and Statutory Canteens and their families. The pension work relating to thepersonnelofallthethreewingsofthearmedforcesandalsothecivilianemployeesservingin Defence establishments is centralized at one place viz. PCDA (P) Allahabad to secureuniformityintheapplicationofrulesandproceduresregardinggrantandauditofpension.
WithaviewtoachievepromptnessinsettlementofpensionaryentitlementsofNavaland Air Force personnel, the work relating to grant of their pension was transferred toPCDA(Navy),MumbaiandPCDA(AirForce),NewDelhirespectivelyw.e.f.01.11.1985.
This office is also concerned with the process of responsive and people orientedadministration.Whilerealizingitsconcern,thisofficeintendstoformulateCitizens’/Clients’Charterwiththeobjectivetoserveitsclientsefficiently.Thecharterisbasedonthepremisethat Citizen is the King and Government Organization exists not to rule, but to serve theCitizens.Itisbecauseofthis,thatthecharterpreparedbythisdepartmenthasbeennamedas“Citizen’s/Client’sCharter”.
A Task Force was constituted by the Principal Controller of Defence Accounts(Pension)forformulationoftheCitizen’s/Client’sCharterofthisoffice.ThestructureoftheTaskForceisgivenatAppendix.
Office of thePCDA (P) has identified someof the core services being offeredby itsvarioussectionsandtheirstandardsforthepurposeofitsfirstcharterbeingpreparedinlinewiththePerformanceMonitoringandEvaluationSystem.Whileidentifyingtheservicesthefocus has been on measurable and verifiable services and their standards. The chartercontains Grievance Redress Mechanism related to the services mentioned in theCharters’/Clients’ Charter. Time lines have been prescribed for final disposal of thecomplaintarisingoutoftheCitizens’/Clients’Charter.
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CITIZENS’ / CLIENTS’ CHARTER
ii
PCDA (P) Allahabad
To develop and create a dynamic and responsive work environment for providingeffective,efficientandpromptservicesindefencepensionmanagementtoallstakeholders.
Achieving excellence and professionalism in defence pension sanction, accounting,auditing and superintending the system of its disbursement through Public Sector Banks,Treasuries, DPDOs, IE Kathmandu and PAOs spread all over the country and renderingefficient,correctandpromptservicesforredressofpensioners’grievances.
VISION
MISSION
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CITIZENS’ / CLIENTS’ CHARTER
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PCDA (P) Allahabad
INDEXOFSERVICES
SlNo Service Section
1.1to1.17 PensionforCommissionedOfficer G1/Military2.1to2.7 PensionforDefenceCiviliansincludingDAD G1/Civil3.1to3.6 PensionforPBORs EDP(M/S)
4.1 DisabilityPensionforPBORs GRANTS‐35.1 RevisionofPensionofPBORs GTS/PBOR(Rev)
6.1to6.4 RevisionofPensionforPBORslessthan15yearsofService
GTS/RPCell
7.1to7.3 ServicePensionforPBORsRetiredPriorto01.01.1996(ManualCases)
GTS‐2
8.1 FamilyPensionofPBORs GTS‐49.1 IssueofDuplicatePPO GTS/PPO10.1 AdministrativeWork AdminSection11.1 Audit Audit
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CITIZENS’ / CLIENTS’ CHARTER
SERVICE STANDARDS
Sl.No. Services Service/PerformanceStandards
ContactDetailsoftheresponsible
officer
Process
DocumentsRequired Fee
1
PCDA (P) ALLAHABAD
Grants‐1/MilitarySection(ForCommissionedOfficers)1.1
OnRetirementfromService:‐(i)‐GrantofRetiringPensionandRetirement Gratuity onretirementaftercompletionof20yearsormorequalifyingservice.(ii)‐GrantofRetiringPensionandRetirementGratuityincaseofEC/SSC officers granted Commissionfrom Rank on retirement aftercompleting12yearsofqualifyingservice.(iii)‐GrantofCapitalisedValueofPension due to Commutation ofpensiontotheextentof50%.(iv)‐ Grant of Ordinary FamilyPension (Enhanced Rate as wellas Normal Rate) jointly in favourofSpouse.(V)‐GrantofMonetaryAllowanceattachedwithGallantryAwards.
60Days
ShriSushilKumar
Singh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) PCDA(O)PunehasbeendesignatedasNodal Agency forsubmission of RetiringPension claims alongwith LPC cum DataSheetanditssoftcopy.(ii) The Data isuploadedontheserver.Claimdiarynumber isgenerated.(iii) The Claim isaudited and thevalidation errors arerectified.(iv) PPOs aregenerated anddispatchedoncedataisfoundinorder.
(i) LPC‐cum‐DataSheet(Original).(ii)Pensionapplicationfromthepensioner.(iii)Retirementnotificationorder.(iv) Familydetails.(v)Commutationapplication.(vi)Photograph/jointphotograph.(vii)PCDA(O),certificateregardingverificationofqualifyingservice(FullPaycommissioncertificate).(viii)PCDA(P)’sassessmentmemoregardingcountingofformerspellofservice,ifany.(ix)Formofdeclarationforcommutationofpension,(x)Nodemandcertificate.(xi)AFMSF‐18(MedicalExaminationReport)(xii)AFMSF‐16(MedicalBoardProceedings)(xiii)Postretirementaddress.(xiv)NominationforLifetimearrearNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
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1.2
Grant of Retiring andRetirement gratuity:‐ Grant ofRetiring Gratuity and RetirementGratuity on retirement aftercompleting more than 10 yearsbut less than 20 years ofqualifyingservice.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) On receipt ofcomplete claim,calculation sheet is putup for approval ofcompetentauthority.(ii) After approvalof the claim, Cheque isissued to thebankeroftheclaimant.
(i)LPC(ii)PCDA(O)Certificateregardingverificationofqualifyingservice(FullPayCommissionCertificate).(iii) Applicationsubmittedbythepensioner.(iv)Retirementnotificationorder(v)PCDA(P)’sassessmentmemoregardingcountingofformerspellofservice,ifany.(vi)Pre‐receiptedContingentbilldulyfilledinandcountersignedbyCommandingOfficer(vii)Postretirementaddress.
NA
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Sl.No. Services Service/PerformanceStandards
ContactDetailsoftheresponsible
officer
Process
DocumentsRequired Fee
2
PCDA (P) ALLAHABAD
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
1.3
RevisionofPensionarybenefitsduetoamendmentinserviceorPaydetails
60Days
ShriSushilKumar
Singh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
After receipt ofamended LPC‐cum‐Data‐Sheets along withsupporting documentssame are audited andprocessed in similarway as cited at Sl. No.1.1
(i) LPCcumDataSheet(ii) SupportingdocumentsbasedonwhichPensionistoberevised.(iii) PDA/bankerdetails,ifthereisanychange.(iv) Currentresidentialaddress,ifthereisanychangeNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
1.4
On Death‐in‐Service or afterRetirement:‐(a) If Death is neitherAttributable tonorAggravatedbyArmyService:‐(i) Grant of OrdinaryFamilyPensiontoNOK.(ii) Grant of Death gratuity infavour of person/ personsnominatedbyofficer.(b) IfDeath isAttributableto or Aggravated by ArmyService:‐(i) Grant of SpecialFamily Pension to Spouse orChildren.
60DaysaftercompletionofClaim
ShriSushilKumar
Singh,IDAS,Addl.CDAPhone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) In case ofdeath in service therequisite documentsare called for fromagenciesinvolved.(ii) LPC‐cum‐Data‐Sheet is preparedon the basis ofcompleted documentsand entries are alsoinserted on screenonline.(iii) Thereafter, thevalidation errors arerectifiedandthePPOisgenerated.
For(a),(b)and(c),followingdocumentswouldberequired:‐(A) FROMARMYHEADQUARTERS.(i) Casualty Report showing casualty as battle casualty or physical casualty
etcandcauseofdeath(ii) N.O.K.certificateandfamilydetails(iii) StatementofcaseregardinggrantofEx‐gratia(iv) Nominationfordeathgratuity(v) Sanction of attributability/aggravation from service HQ if death being
classifiedasattributable/aggravatedbyArmyService.
(B) FROMPCDA(O)PUNE(i) LPCshowingemoluments,dateofdeathoftheofficeranddemandifany.(ii) FullPayCommissionServiceCertificate(C) FROMFAMILYPENSIONER(i) FamilyPensionapplication(onMPB501form)alongwithPDAdetailsand
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ContactDetailsoftheresponsible
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Process
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3
PCDA (P) ALLAHABAD
(ii) Grant of DeathGratuity in favour of person/personsnominatedbytheofficer.(iii) Grant of DependentPension in r/o Officers to theParents/eligible Brothers /Sisters (in absence of parents)ofthe deceased CommissionedOfficers.(iv) Grant of Ex‐Gratia, ifadmissible.(c) IfDeath is classified asbattle casualty by ArmyHeadQrs.:‐(i) Grant of LiberalisedFamily Pension to Spouse orChildren.(ii) Death gratuity isnotified in favour of personnominatedbyofficer.(iii) Grant of DependentPension (Liberalized) to parents.In the absence of parents,dependent pension shall beadmissibletodependentbrothers/sisterstillattainingtheageof25years or marriage or startedearning livelihood, whichever isearlier.(iv) GrantofEx‐gratiaaward,whereadmissible. (v) Continuation of LiberalisedFamily Pension on remarriage ofwidow.
ShriSushilKumar
Singh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
AccountNo.(ii) Photographsofthepensioner(iii) OriginalPPONo.,ifdeathoccurredafterretirement.(iv) CurrentresidentialaddressNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
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Sl.No. Services Service/PerformanceStandards
ContactDetailsoftheresponsible
officer
Process
DocumentsRequired Fee
4
PCDA (P) ALLAHABAD
1.5Joint notification of familypensioninfavourofspouse.
60Days ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) The Claim forJoint Notification isreceived from ArmyHQrs.(ii) On receipt ofclaim, same is auditedand LPC cum Datasheetisprepared.(iii) Thereafter thevalidation errors arerectified and PPO isgenerated.
(i)Appendix‘A’forthepurpose.(ii)OriginalPPONo.(iii)JointPhotographsoftheapplicantwithspouse.(iv) PDA/bankerdetailsandcurrentresidentialaddresswillbefilledinAppendix.‘A’Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
1.6
GrantofOrdinaryFamilyPensiontoChildlesswidowonremarriage,subject to fulfillment ofdependencycriteria.
60 Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
On receipt ofcomplete claim fromArmy HQrs, claim isaudited and PPO isissued, if found inorder.
(i) Pensionapplication/MPB501form(ii) Incomecertificate.(iii) OriginalPPONo.(iv) PDA/bankerdetails.(v) CurrentresidentialaddressNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
1.7
GrantofOrdinaryFamilyPensionto unmarried/ widowed/divorced daughters beyond 25yearsofage,subjecttofulfillmentofdependencycriteria.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
On receipt ofcomplete claim fromArmy HQrs, claim isaudited and PPO isissued, if found inorder.
(i) Pensionapplication/MPB501form(ii) IncomeCertificate.(iii) OriginalPPONO.(iv) PDA/bankerdetails.(v) Currentresidentialaddress.(vi) IncomeCertificatedulyverifiedandcountersignedbyZila/RajyaSainikboard.(vii) Affidavitforbeingunmarriedandfulfillingdependencycriteria.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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Sl.No. Services Service/PerformanceStandards
ContactDetailsoftheresponsible
officer
Process
DocumentsRequired Fee
5
PCDA (P) ALLAHABAD
1.8
Grant of family pension toPhysicallyHandicapped/MentallyRetardedchild/children.
60Days
ShriSushilKumar
Singh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
On receipt ofcomplete claim fromArmy HQrs, claim isaudited and PPO isissued, if found inorder.
(i)‐Medicalcertificate‐AcertificatefromaMedicalBoardcomprisingaMedicalSuperintendentoraPrincipaloraDirectororHeadoftheInstitutionorhisnomineeasChairmanandtwo other members out of which at least one shall be aSpecialist in theparticularareaofMentalorPhysicalDisability includingmentalretardation(ii) Certificatefromappointingauthoritytotheeffectthathandicapisofsuchanaturesoastopreventhimorhertoearnlivelihood.(iii) GuardianshipCertificate(iv) OriginalPPONo.(v) PensionApplication(vi) Banker/PDAdetails
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
1.9
Continuation of Special/Liberalised Family Pension onremarriageofwidow
60Days
ShriSushilKumar
Singh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
On receipt ofcomplete claim fromArmy HQrs, claim isaudited and PPO isissued, if found inorder.
(i) Pensionapplication.(ii) OriginalPPONo.(iii) Certificateofmaintenance/non‐maintenanceofchild.(iv) DateuptowhichFamilyPensionwaspaid.(v) DateofremarriagealongwithremarriageCertificate.(vi) CurrentResidentialaddress
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
1.10
GrantofSecondLifeAwardofMonetaryAllowanceattachedwithGallantryAwards
60days
ShriSushilKumar
Singh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐
On receipt ofcomplete claim fromArmy HQrs, claim isaudited and PPO isissued, if found inorder.
(i) ApplicationforMonetaryAllowance(ii) GazetteNotification/ExtractofGazetteNotification(iii) OriginalPPONo.(iv) PDA/bankerdetails.(v) Photographofeligibleperson(vi) Certificatetotheeffectthattheawardwasissuedfortheactofgallantry.(vii) Currentresidentialaddress
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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Sl.No. Services Service/PerformanceStandards
ContactDetailsoftheresponsible
officer
Process
DocumentsRequired Fee
6
PCDA (P) ALLAHABAD
1.11(a) Grant ofDisabilityPensionincaseofficerisinvalidedoutofserviceduetodisabilityacceptedasattributable to or aggravatedby militaryservice (undercatB&C).(b) Disability Element onretirement /discharge oncompletionoftenure(c)GrantofLiberalizedDisabilityPension in case of disabilitysustained under thecircumstances mentioned incategoryD.(d)GrantofWarInjuryPensionincase officer is invalided out ofservice due to War injurysustainedunderCategoryE.(e) War Injury Pension onretirement /discharge oncompletionoftenure(f) Grant of War Injury elementto Armed forces personnel whoare retained in service despitedisabilityandhaveforegonelumpsumcompensation in lieuofWarinjury element may be grantedWarInjuryelementatthetimeoftheir retirement/ discharge inaddition to retiring/ servicePension or retiring/ servicegratuity.(g) Grant of Constant Attendant
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) The Sanctionfor grant of Disabilityelement / War Injuryelement/ ConstantAttendant Allowance isreceivedfromAddlDteGeneral PersonnelServices,AG’sBranch/PS‐4(Imp‐II).(ii) On receipt ofsanction, LPC‐ cum‐Data‐ Sheet iscompleted/preparedand correspondingentries on screen arealsoentered.(iii) Thereafter,case is processed in asimilar way asmentionedatSlNo.1.1AsaboveAsabove
For(a)to(h)followingdocumentswouldberequired:‐
(i) Sanction from Addl Dte General Personnel Services, AG’ s Branch / PS‐4(Imp‐II)
(ii) MedicalBoardProceedings(iii) PDA/bankerdetails(iv) OriginalPPONo.(v) CurrentResidentialaddress
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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CITIZENS’ / CLIENTS’ CHARTER
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Sl.No. Services Service/PerformanceStandards
ContactDetailsoftheresponsible
officer
Process
DocumentsRequired Fee
7
PCDA (P) ALLAHABAD
Allowance(h)GrantofDisabilitypension toEC/ SSC officers released in lowmedicalcategory
Asabove
1.12
Assessment of former Pre‐commissioned service and Civilservice towards Commissionedservice for the purpose ofPension.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) Completeclaim for counting offormer servicereceivedfromRecordsOffice/ Head of theOffice for assessmentof Pre‐ commissionedArmyserviceandCivilservicerespectively.(ii) After audit ofclaim,assessmentmemo is issued toRecord office/HOO aswellasallconcerned.
(i) Claim on Appx. A/ Appx. B to AO 56/2001 duly countersigned bycommandingofficer.(ii) SheetRollinoriginalandEnrolmentForm/ServiceBookfromHOO.(iii) Certificateregardingnon‐paymentofGratuity(iv) Certificate regarding non‐forfeiture of former service (with period) andnon‐qualifyingserviceissuedbytheofficerandcountersignedbytheOI/CunitandverifiedbyRecordOffice/HOO.(v) Either page No. or year of latest annual army list (in which the date ofgrantofPChasbeenmentioned)orCopyoftheGazetteNotification.(vi) CDA(O)A/CNooftheofficer.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
1.13
Notification of Date of Birth ofPensioner/ Family Pensioner forthepurposeofAdditionalPension
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) Claim issubmitted by ServiceHQrs. alongwith theLPCcumDataSheet.(ii) The LPC cumDataSheetisprocessedand after approval ofthesamePPO is issuedto PDA/ bankerthroughCPPC.
(i) LPC‐cum‐Data‐Sheet(ii) Supportingdocumentsforverificationofdateofbirth(iii) OriginalPPONo.(iv) PDA/bankerdetails(v) CurrentResidentialaddress
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
1.14
Revision of Pension under VthCPC
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
The Claim forrevision of Pensionalongwith LPC‐cum‐
(i) LPC‐cum‐Data‐Sheet(ii) ApplicationonAnnexureattachedtoGovt.letterdated27/05/1998.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedby
NA
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officer
Process
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8
PCDA (P) ALLAHABAD
Phone.No.0532‐2421877
Extn.689Email‐cda‐[email protected]
Data Sheet is receivedfrom PCDA (O) Pune/AFCAO/ Naval Payoffice Mumbai in caseof CommissionedofficersofIndianArmy,Air Force and IndianNavy respectively.Corrigendum PPO isissued,ifclaimisfoundinorder.
Govt.fromtimetotime.
1.15
Rendering Audit Report in caseswhere officer’s service has beenterminated due to disciplinaryreasons.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) The intimationof disciplinary actionagainst the officer indisciplinary/vigilance/ judicialproceeding isreceivedfromArmyHQrs.(ii) Audit Reportis rendered to ArmyHQrs in cases wherecalledforbyAHQ/RO
(i)LPC(ii)Certificateregardingverificationofqualifyingservice(FullPayCommissionCertificate)fromPCDA(O)(iii)LetterfromArmyHQrs,askingthisofficetosubmitAuditReport.(iv)Retirementnotificationorder(v)PCDA(P)’sassessmentmemoregardingcountingofformerspellofservice,ifany.(vi)Postretirementaddress.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
1.16
RevisionofPensionofStateForcecases
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
On receipt ofrevision claim fromconcerned RecordOfficeorArmyHQrs,same is audited andPPO is generated, iffoundinorder.
ApplicationforrevisionofpensionfromthepensioneralongwithLPC‐cum‐datasheet,currentBankdetailfromRO/AHQ
NA
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Sl.No. Services Service/PerformanceStandards
ContactDetailsoftheresponsible
officer
Process
DocumentsRequired Fee
9
PCDA (P) ALLAHABAD
1.17
NotificationofFamilyPensioninrespectofStateForcePensioners.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(A) Computerized
PPO‐On receipt of familypension claims fromconcerned RecordOfficesandArmyHQrs(in case of JCOs/ORsand Officersrespectively) they areaudited andforwarded to EDPCentre in suitablebatchesfordataentry.After making dataerror free, PPOs aregenerated.(B) Manually
ProcessedCases:‐
OnreceiptofcompleteclaimsfromconcernedROs/ArmyHQrs,sameare audited and PPOsare issued, if found inorder.
(i) SheetRoll/extractofLongRoll(ii) TopSheet(iii) GenuinenessCertificate(iv) Death certificate of pensioner/family pensioner ( in case of unmarried/
widowdaughter)(v) Nonemploymentcertificate(vi) Nonremarriagecertificate(vii) Divorcecertificate(viii) LTAcertificate(ix) DescriptiveRoll(x) Nonreceivingoffamilypensioncertificate(xi) Affidavitswornbeforefirstclassmagistrateinsupportoflegarheir(xii) Handicappedcertificate(ifapplicable)(xiii) ApplicationFormfromapplicant(xiv) Incomecertificate(xv) DetailsoffamilypensionandPPO(incaseofdualfamilypension)(xvi) CurrentBankaddresswithaccountno.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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PCDA (P) ALLAHABAD
2.Grants–1CIVIL(ForDefenceCiviliansincludingDADetc.)
2.1OnRetirementfromService:‐(i)‐GrantofPension&Gratuity.(ii)‐GrantofCapitalizedValueofPension due to Commutation ofpensiontotheextentof40%.(iii)‐ Grant of Ordinary FamilyPension (Enhanced Rate as wellasNormalRate)jointlyinfavourofSpouse.
60Days
SriYashasviKumarIDAS,Dy.CDA
Phone.No.
0532‐2421877Extn.104
Email‐cda‐[email protected]
On receipt of a claimalongwith LPC ‐cum –Data ‐ Sheet from aHead of Office,computerized claimdiary number isgenerated. Claim isaudited, validationerrors are rectified &PPOisgenerated.
i. DailyOrderPart‐IInotifyingdateofretirementii. DataSheetiii. IAFA‐356(PensionApplication)iv. Photograph/Jointphotographdulyattestedv. Slip containing specimen signature/thumb /finger impression of th
claimantvi. Slipcontainingspecimensignature/thumbimpressionofthespousevii. GovernmentContributionResumptionCertificate(G.C.R.C.)viii. Details of family members of the Government servant under Family
PensionScheme,1964ix. NominationforDeath/RetirementGratuityx. StatementshowingNon‐QualifyingServicexi. PCDA (Pensions)’s audit report regarding verification of qualifying
serviceaftercompletionof25yearsofservice.xii. PCDA (Pensions)’s audit report regarding counting of former spell of
service,ifanyxiii. CommutationApplication(whereapplicable)xiv. Certificate to the effect that no Judicial/Departmental proceeding has
beeninitiated/arependingagainsttheindividual.xv. Identificationmarksoftheindividualxvi. Identificationmarksofthespousexvii. Detailedcalculationsheetxviii. Nodemandcertificatexix. Supportingdocumentforthedemand,ifany,showninthedatasheet.xx. OptionforfixedMedicalAllowance,whereapplicablexxi. NominationforLifeTimeArrearsofpension.xxii. AertificatefromHeadofOfficementionedasunder:‐
“Certified that neither any pension claim on this account has beenprocessednorwillbeprocessedformanual/computerizednotificationofpensionaryawards”inrespectofShri/Smt……………………………
xxiii. ExplanationbyHeadofofficefordelayedsubmissionofpensionclaim,ifany.
xxiv. Copy of CCO‐9 or a certificate containing name of employee, PersonalNo.andGPFNo.
NA
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Process
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11
PCDA (P) ALLAHABAD
Note:‐ Inaddition toabove,documents requiredasperorder issuedbyGovt.fromtimetotime.
2.2
FamilyPension
60Days
SriYashasviKumar
IDAS,Dy.CDA
Phone.No.0532‐2421877
Extn.104Email‐cda‐[email protected]
Family Pension claimsare processed in asimilar way as cited atSl.No.2.1.
i. DailyOrderPart‐IInotifyingthedateofdeathii. DataSheetiii. IAFA‐356A(FamilyPensionApplication)iv. Photographofspouse,dulycountersigned.v. DescriptiveRoll,Slipscontainingspecimensignature/ thumb/finger
impressionoftheclaimant(spouse)vi. Detailedcalculationsheet.vii. NominationforDeathgratuityviii. StatementshowingNon‐QualifyingServiceix. PCDA(Pensions)’sauditreportregardingcountingofformerspellof
service,ifanyx. CertificateunderW.C.ACT1923.xi. Identificationmarksofthespousexii. Originaldeathcertificatexiii. Widowhoodcertificatexiv. NoDemandcertificate.xv. Supportingdocumentsforthedemand,ifany.xvi. Optionforfixedmedicalallowance,whereapplicable.xvii. Government Contribution Resumption Certificate in respect of
industrialemployees.xviii. Nominationforlifetimearrearsoffamilypensionxix. Explanationfordelayedsubmissionoffamilypensionclaim,ifanyxx. AcertificatefromHOOmentionedasunder:‐
“Certifiedthatneitheranyclaimonaccountofpensionarybenefitshasbeen preferred nor will be preferred for manual/computerizednotificationoffamilypension”inrespectofShri………..
xxi. CopyoflatestavailableGPFannualstatement(CCO‐9)oracertificatecontainingnameofemployeePersonalNo.andGPFNo.
Note:‐ Inaddition toabove,documentsrequiredasperorder issuedbyGovt.fromtimetotime.
NA
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2.3
RevisionofPensionarybenefitsduetoamendmentinserviceorPaydetails
60Days
SriYashasviKumar
IDAS,Dy.CDA
Phone.No.0532‐2421877
Extn.104Email‐cda‐[email protected]
On receipt ofrevision, pensionclaims alongwithamended LPC‐cum‐Data sheets andsupporting documentsfrom HOO. Claims areaudited and processedin a similar way ascitedatSl.No.2.1.
(i) LPC‐cum‐Data‐Sheet(ii) Supportingdocuments(iii) PDA/bankerdetails,ifthereisanychangeinthesame.(iv) CurrentResidentialaddress,ifthereisanychangeNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
2.4
CommutationofPensionAfterretirementwithMedicalexamination
60Days
SriYashasviKumar
IDAS,Dy.CDA
Phone.No.0532‐2421877
Extn.104Email‐cda‐[email protected]
OnreceiptofLPC‐cum‐Data‐Sheetsalongwithsupporting documents,claimsareauditedandprocessed in a similarway as cited at sl. No.2.1
(i)CommutationofpensionapplicationinForm‐2(ii) A certificate duly signed by H.O.O. to the effect that “no
judicial/departmentalproceedingshavebeen institutedorwerependingagainst Shri……………………….. on the date of his/her retirement orcontinued thereafter”. In case judicial/departmental proceedings havebeen initiatedor continuedagainst theGovernmentservant,hemaynotbepermittedtocommuteanyportionofhispensionduringthependencyofsuchproceedings
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotimewillalsobesubmittedbytheclaimant/HOO/PAOetc.asthecasemaybe.
NA
2.5
Pension claim under CCS (EOP)rule.A> DisabilityPensionB> FamilyPension
60Daysafter
receiptofsanctiononAuditReport
SriYashasviKumar
IDAS,Dy.CDA
Phone.No.0532‐2421877
Extn.104Email‐cda‐[email protected]
(i) On receipt of aclaim alongwith allsupporting documents,Audit Report isprepared andforwarded to thecompetent authorityi.e. HOO for obtainingthe sanction ofappointingauthority.
(A) ForDisabilityPension(i) D.O.PartIIOfficeOrdernotifyingthedisablement(ii) Application for disability pension on Form ‘A’ as appended to schedule IV,
C.C.S.(E.P.)Rules(iii) A full statement showing the circumstances under which the injury was
sustained(i.e.CourtofInquiryProceedingsetc.)(iv)MedicalreportonForm‘C’asappendedtoscheduleIVC.C.S.(E.O.P)Rules(v) AcertificatedulycountersignedbytheP.A.O.totheeffectthattheindividual
isnotgovernedbytheWorkmen’sCompensationAct,1923(SectionVIII).(vi) Astatementshowingtheratesofpaydrawnbytheindividualonthedateof
injury,dulycountersignedbytheP.A.O.
NA
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(ii) After receiptof the complete claimalongwiththesanctionthe same is auditedandPPOisissued.
(vii) ServiceBook/HistoryofGazettedService.(B) ForFamilyPension(i)D.O.Part‐IIOfficeOrdernotifyingthecasualty.(ii) Application for family pension on Form ‘B’ as appended to Schedule IV of
C.C.S.(E.O.P)Rules.(iii) A full statement showing the circumstances underwhich the diseasewas
contractedorthedeathoccurred.(iv)ProofofdeathandmedicalreportonForm‘C’incasedeathoccurreddueto
disease.(v)Certificateasperitem(A)(v)above.(vi)Astatementshowingtherateofpaydrawnbythe individualonthedateof
hisdeathdulycountersignedbytheP.A.O.(vii)Acertificatefromtheclaimanttotheeffectthathe/shewasnotdeniedany
share of the property of the deceased Government servant under awill ordeedmadebyhim.
(viii)Proofofageofminorchildren.(ix) IfthedeceasedGovernmentservanthasleftneitherawidownorachildand
the claim is submitted on behalf of the father/mother/ minor/ brother/sister, a certificate duly countersigned by the local authorities to the effectthattheclaimantwaslargelydependentonthedeceasedGovernmentservantandisinapecuniaryneed.
(x) ServiceBook/HistoryofGazettedService.Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
2.6
Pension claim under LiberalizedPesnsionaryAward.A> DisabilityPensionB> FamilyPension
60DaysafterreceiptofsanctiononAuditReport
SriYashasviKumar
IDAS,Dy.CDA
Phone.No.0532‐2421877
Extn.104Email‐
(i)Onreceiptofaclaimalongwith allsupporting documents,Audit Report isprepared andforwarded tocompetent authorityi.e. HOO for obtainingthe sanction of an
SameasmentionedinSl.No.2.5above.Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotimewillalsobesubmittedbytheclaimant/HOO/PAOetcasthecasemaybe.
NA
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appointingauthority.(ii) On receipt of acomplete claimalongwith the sanction,thesameisauditedandPPOisissued.
NA
2.7
PaymentofEx‐GratiaLump–SumcompensationtofamilyofaCentralGovt.CivilianEmployeewhodieinharness.
30Daysafterreceiptofspecial
Sanctionofex‐gratia
SriYashasviKumar
IDAS,Dy.CDA
Phone.No.0532‐2421877
Extn.104Email‐cda‐[email protected]
(i)Onreceiptofaclaimalongwith allsupporting documents,Audit Report will beprepared andforwarded to thecompetent authorityi.e. HOO for obtainingthe sanction ofappointing authority.(ii)After receipt ofcomplete claimalongwith the sanction,thesameisauditedandPPOisissued.
(i)D.O.Part‐IIOfficeOrdernotifyingthecasualty.(ii) Application for family pension on Form ‘B’ as appended to Schedule IV of
C.C.S.(E.O.P)Rules.(iii) A full statement showing the circumstances underwhich the diseasewas
contractedorthedeathoccurred.(iv)ProofofdeathandmedicalreportonForm‘C’incaseofdeathoccurreddue
todisease.(v)Astatementshowingtherateofpaydrawnbytheindividualonthedateof
hisdeathdulycountersignedbytheP.A.O.(vii)Acertificatefromtheclaimanttotheeffectthathe/shewasnotdeniedany
share of the property of the deceased Government servant under awill ordeedmadebyhim.
(viii) Proofofageofminorchildren.(ix) IfthedeceasedGovernmentservanthasleftneitherawidownorachildand
the claim is submitted on behalf of the father/mother/minor/ brother /sister, a certificate duly countersigned by the local authorities to the effectthattheclaimantwaslargelydependentonthedeceasedGovernmentservantandisinapecuniaryneed.
(x) ServiceBook/HistoryofGazettedService.(xi) SpecialSanctionforex‐gratiaNote:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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3.EDP(M/S)Section(ForPBOR)3.1
OnDischargefromService:‐(A)GrantofServicePensionandRetirementGratuityondischargeaftercompletionof15yearsormorequalifyingservice.(B)GrantofCapitalisedValueofpension due to Commutation ofpensiontotheextentof50%.(C) Notification of OrdinaryFamily Pension (Enhanced RateaswellasNormalRate)jointlyinfavourofspouse.(D)GrantofMonetaryAllowanceattachedwithGallantryAwards.(E) Sanction of ProvisionalPension.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) On receipt of claimalongwith soft copyofdata fromRO, theDatais uploaded on theserverand claimdiarynumberisgenerated.(ii)Thepensionclaimisprocessedand PPOgenerated if found inorder, else it isreturned withobservations.
(i)LPC‐cum‐Data‐Sheet(Original)(PHP001/2013)(ii)IAFY‐1948(iii) Familydetails.(iv)Commutationapplication.(v)Jointphotographincivildress.(vi)AFMSF‐18(MedicalExaminationReport)ifdischargedunderSHAPE‐I(vii) AFMSF‐16(MedicalBoardProceedings)ifdischargedunderotherthan
SHAPE‐I(viii)Part‐IIorderregardingGallantryAward,BattleCasualty,ifclaimed.(ix)Statementofthecaseiftheclaimissubmittedafteroneyearfromthedateof
dischargeorprovisionalpensionisclaimed.(x)Certificateforforgoinglump‐sumcompensationofDisabilityElement.(xi)Applicationfordischargefromserviceatownrequest.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
3.2
Grant of DE (Disabilityelement) and DCRG:‐ WherePBOR has not completed the 15years qualifying service forearning Service Pension but if heis discharged on completion ofterms of engagement withdisability assessed 20% or moreattributable to or aggravated byMilitaryservice,hewillbeeligibleforDEandDCRG.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) On receipt of claimalongwith soft copyofdata fromRO, theDatais uploaded on theserverand claimdiarynumberisgenerated.(ii)PPOisgeneratediffoundinorder.
(i)LPC‐cum‐DataSheet(Original)(PHP001/2013)(ii)IAFY‐1948(iii) Familydetails.(iv)Commutationapplication.(v)Jointphotographincivildress.(vi)AFMSF‐18(MedicalExaminationReport)ifdischargedunderSHAPE‐I(vii) AFMSF‐16 (Medical Board Proceedings) if discharged under other than
SHAPE‐I(viii)Part‐IIorderregardingGallantryAward,BattleCasualty,ifclaimed(ix) Statement of case if claim is submitted after one year from the date of
dischargeorprovisionalpensionisclaimed.(x)Certificateforforgooflump‐sumcompensationofDisabilityElement.(xi)Applicationfordischargefromserviceatownrequest.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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3.3
RevisionofpensionarybenefitsduetoamendmentinserviceorPaydetails.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
The claim for revisionis received alongwithLPC‐Cum‐Data ‐ Sheetand other supportingdocuments from ROand the same areprocessedasperSr.No.3.1
(i)LPC‐cum‐Data‐Sheet(ii) Supportingdocumentsbasedonwhichpensionistoberevised.(iii) PDA/bankerdetailsifthereisanychangeinsame.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
3.4
Joint notification of familypensioninfavourofspouse.
60Days ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) On receipt ofClaims for jointNotification, same areaudited and LPC ‐ cumData ‐ sheet isprepared.(ii) Claims areaudited, matched,rendered error freeandPPOisgenerated.
(i)Appendix‘I’forthepurpose.(ii)OriginalPPONo.(iii)JointPhotooftheapplicantwithspouse.(iv)PDA/bankerdetailsandcurrentresidentialaddressdullyfilledinAppendix‘I’(iv) CorrLPC‐cum‐Data‐Sheet
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
3.5
EndorsementoffamilypensiontoPhysicallyHandicapped/MentallyRetardedchild/children.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
On receipt of claims,same are audited withoriginal pensionrecords and processedin a same manner asindicatedabove.
(i)‐Medicalcertificate‐
A certificate from a Medical Board comprising of a MedicalSuperintendentoraPrincipaloraDirectororHeadoftheInstitutionorhisnomineeasChairmanandtwoothermembersoutofwhichatleastoneshallbe a specialist in the particular area of Mental or Physical Disabilityincludingmentalretardation,
(ii) Certificate of RO to the effect that handicap is of such a nature so as topreventhimorherlivelihood.
(iii) Guardianshipcertificate
NA
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Email‐cda‐[email protected]
(iv) OriginalPPONo.(v) PensionApplication(vi) Banker/PDAdetails(vii) CorrLPC‐cum‐DataSheet
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
3.6CountingofBoyService.
60Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
On receipt of completeclaim for counting ofboy service, same isprocessed as perSlNO.3.1
(i) LPC‐cum‐Data‐SheetdulycountersignedbytheCommandingOfficer.(ii) SheetRollinoriginalandEnrolmentForm.(iii) Certificateregardingnon‐paymentofGratuity(iv) Certificate regarding non‐forfeiture of former service (with period) and
nonqualifyingserviceissuedbytheofficerandcountersignedbytheOI/CunitdulyverifiedbyRecordOfficer.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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4.GRANTS‐3(DisabilityPensionforPBORs)4.1
1‐Notification of DisabilityPensionclaimsinr/oPBORs.2‐ Notification/revision of warinjurypension.3‐Paymentofinvalidgratuity.4‐NotificationofJointnotificationPPO.5‐Notification of rounding ofdisability element‐ Pre‐1996 andPost‐1996 discharged/ invalidedoutpersonnel.6‐Implementationofcourtcases.
60days30days60days60days60daysImmediatelyasandwhenGovt.sanctionisreceivedsubjecttoavailabilityofallrelevantdocument.
ShriSushilKumarSingh,IDAS,Addl.CDA
Tel.No.0532‐2421880‐ExtNo.689Email‐cda‐[email protected]
(i)Auditing(ii)Editing(iii)GenerationofPPO(iv)DispatchofPPO
(i) LPC‐cum‐DataSheet(ii) SheetRoll(iii) RMB(AFMSF‐16)Proceedings(iv) RSMB(AFMSF‐17)Proceedings(v) PDAdetails(vi) DetailsofservicepensionPPO(vii) SanctionoftheCompetentAuthority(viii) CopyofDOPartIIorder(ix) AnnexureforBroadBandingcases(x) Format370incaseofinvalidgratuity(xi) Annexure‐IIandAppendix‐IforJointNotification.(xii) IAFY‐1948‐A(xiii) Familydetails(xiv) ApplicationforcommutationofpensioninForm‐340(xv) CopiesofallpreviousPPOsorPPOnumbers.
Note‐1‐Individualshouldbeinvalidedoutofserviceanddisabilityshouldbeeitherattributabletooraggravatedbymilitaryserviceandcertifiedbymedicalboard.2‐RequirementofdocumentsmayvaryasperOM&otherGovt.Circularsdependingonnatureofclaims.
NA
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5.GRANTS(PBOR/REVISION)(RevisionofPensionforPBORs)5.1
(A) Notification of Corr. PPO forendorsementofFamilyPensioninrespect of living PBOR Pensioner(Army, Navy, and Air ForcePersonnel) retired prior to01.11.1985.(B)IssueofManualCorr.PPOsforcorrection required in respect ofabovenotifiedPPOs.(C)Issue of Manual Corr. PPO inrespect of ReservistPensioners(Army,Navy,AirForcePersonnel) retired prior to01.11.1985
45Days45Days45Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Tel.No.0532‐2421880‐ExtNo.689Email‐cda‐[email protected]
(i)On receipt of LPC‐cum ‐ Data ‐ Sheets,these are audited withoriginal pensionrecords as well assupporting documentsprovided alongwithdata sheets. ValidateddataSheetsaresenttoEDP Centre forpunching the same.Aftermakingdataerrorfree, PPOs aregenerated.
(A) ForendorsementofFamilyPension:‐
(i) LPC‐cum‐DataSheetinFormNo‐6(ii) AnnexureIIandIV(induplicate)(iii) Appendix‐I(induplicate)(iv) PhotocopyofallPPOs(v) SheetRoll/KinderRoll(vi) PhotocopyofAFY‐1948‐A(vii) Re‐marriage/secondmarriage/Death/Divorcedocumentrequiredasper
columnVIIIofenclosedAppendix.(B) CorrectioninManualCorr.PPO
(i)CTCcopyofPartIIO.O.forcorrectionrequired(ii)LPC‐cum‐DataSheetonFormNo‐6
(iii)Re‐marriage/secondmarriage/Death/DivorcedocumentrequiredaspercolumnVIIIofenclosedAppendix.(C) ManualCorr.PPOinr/oReservist
(i) LPC‐cum‐Data‐SheetinFormNo‐6(ii) Appendix‐I(induplicate)(iii) AnnexureIIandIV(induplicate)(iv) PhotocopyofallPPOs(v) SheetRoll/KinderRoll(vi) PhotocopyofAFY‐1948‐A(vii) Re‐marriage/secondmarriage/Death/Divorcedocumentrequiredasper
columnVIIIofenclosedAppendix.Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime
NA
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6.GRANTS(RPCELL)(RevisionofPensionforPBORsforlessthan15YearsofService)6.1
(A) Notification of CorrPPOs/issueofclarification(whereapplicable)forrevisionofServiceelement of DisabilityPension/Special pension/Invalidpension etc in r/o thosepensionerswhohasrenderedlessthan 15 years service under theprovisions of circular no. 430 &501dt.10.03.2010&17.01.2013.(B) Revision ofpension/clarification (whereapplicable) in r/o TA personneland DSC 2nd Pension irrespectiveof Q.S. under the provisions ofcircularno.430&501.
45Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Tel.No.0532‐2421880‐ExtNo.689Email‐cda‐[email protected]
(i) On receipt ofAnnexure, these areaudited and if found inorder, PPOs are issuedand dispatched to allconcerned.(ii)Incompleteclaimsare returned withobservations for re‐submission.
Annexure‐AorBbyPDAsalongwithBankA/CNoandPDAdetailsofpensioners.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
6.2
NotificationofCorrPPOs/issueofclarification(asapplicable)undertheprovisionsofcircularno.478dt.13.02.2012
45Days
OnreceiptofAnnexure,theseareauditedandiffound in order, PPOsare issued anddispatched.
(i)CurrentPDAdetailsalongwithBankA/cNumber.(ii)InabilitycertificatefromPDAandacertificatefromROfortradeofpensioner
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
6.3
Revisionofpensionundertheprovisionsof6thCPC
45Days
ShriSushilKumarSingh,IDAS,Addl.CDA
Claimsare audited andsent for punching to
LPC‐Cum‐data‐sheetalongwithoptionformforcommutationfromRO.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedby
NA
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Tel.No.0532‐2421880‐ExtNo.689Email‐cda‐[email protected]
EDP Centre. Aftermakingdataerror free,PPOsaregenerated.
Govt.fromtimetotime.
6.4
Revisionofadditionalpension(Above80Years)
45DaysOn receipt of claimstheseareauditedandiffound in order, PPOsare issued anddispatched.
LPC‐cum‐Data‐Sheet(asprovidedincircularno.408)alongwithoneofthedocumentsmentionedincircularno.417forproofofageofpensionerorkinderrollincaseoffamilypensioners.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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7.GRANTS‐2ServicePensionforJCO/NCO/ORsRetiredPriorto01.01.2006(Manual)7.1
Freshnotificationofpension(i)FreshpensioncasesofPBORsretired prior to 01.01.2006 (onlyleftoutcases)(ii) Fresh pension cases of AirForce and Navy personneldischargedpriorto01.11.1985(iii) Cases which cannot beprocessed on computer due totechnicalreasons
45days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) On receipt ofclaim from concernedRO, these are auditedwith reference toinformation providedin supportingdocuments.(ii) PPOs areissued if found, inorder, otherwisereturned withobservations.
(i) LPC‐Cum‐Data‐Sheet(ii) DischargeRoll(IAFY‐1948‐A)(iii) SheetRoll(iv) MedicalExaminationReport(AFMSF‐18)(v) CommutationapplicationReport(IAFA‐340‐A),ifappliedforcommutation.(vi) Familydetails(vii) Attested,latestjointphotographalongwithspouse(viii) Sanctionofthecompetentauthoritywheresuchasanctionisnecessary
underPensionRegulation(ix) Certificatewhetheradisciplinary/judicialProceedingispendingornot
againsttheindividual.Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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7.2
Revisioncases:(i)RevisioncasesofPPOsnotifiedmanually up to 1988 except PPONo S/10955/1988 toS/47330/1988(ii)Naik revision caseswhohaverendered qualifying service of 15yearsbutlessthan17years.(iii) Counting of Boy Service/ApprenticeService(iv)SenaMedal(v)Ex‐gratiapaymentofRs.600/‐P.M.w.e.f.01/11/97.(vi)DualFamilyPensioncases.(vii) Revision of pension : under10monthRankRule(viii) Service pension revisionclaim of Air Force and Navypersonnelpriorto01/11/1985.
45days
ShriSushilKumarSingh,IDAS,Addl.CDA
Phone.No.
0532‐2421877Extn.689
Email‐cda‐[email protected]
(i) Claims areauditedwithreferenceto informationprovided insupportingdocuments.(ii) Draft PPOs areprepared and aftergetting approval, finalPPOsareissued.
LPC‐Cum‐Data‐SheetwithconcernedcolumnsdulyfilledupalongwithcurrentPDAdetails
.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
7.3
Re‐authorizationofHKSRA(HongkongandSingapore,RoyalArtillery)pension
45days
ReauthorizingoflumsumamountasperpaymentauthorityissuedbyDBSVetransGlasgow(UK)throughpaymentauthority
PaymentauthorityissuedbyDBSVetransGlasgow(UK)
NA
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Grants‐4FamilyPensiontoPBORs)8.1
(A) Grant of LFP & Ex‐Gratiapayment to the families ofPBORs(BattleCasualty)(B) Grant of SFP/OFP& Ex‐Gratiato the families of PBORs(PhysicalCasualty)(C)GrantoffamilypensiontothePBORs
10days30days45days
ShriSushilKumarSingh,IDAS,Addl.CDA
Tel.No.0532‐2421880‐ExtNo.689
Email‐cda‐[email protected]
On receipt of claimfrom RO, claims areaudited and if found inorder, PPO is issued,otherwiseitisreturnedwithobservations.
ForAandB,followingdocumentsarerequired:‐
(i)LPC‐cum‐Data‐Sheet(ii)DeathCertificate/IAFA‐393Part‐I&II(iii)AFMSF‐81i.e.reportofOCunitandmedicalofficer(iv)CopyofinjuryreportonIAFY‐2006(v)Proceedingofcourtofinquiry(vi)Copyofpostmortemreportorpoliceinquiryreport(vii)Part‐IIofficeordernotifyingcasualty(viii)Nominationfordeathgratuity(ix)NominationforLFP/SFP(x)AFMSF‐93Part‐II(xi)ConfirmationofDGAFMSregardingattributability,whererequired(xii)FIR,wherevernecessaryForC,followingdocumentsarerequired:‐
(i)LPC‐cum‐Data‐Sheet(ii)Applicationofclaimant(iii)Deathcertificate(iv)LifetimearrearcertificatefromPDA(v)FamilyDetailsinFormat‐H(vi)SheetRoll(vii)Delayexplanation,ifany.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
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9.GRANTS/PPOSECTION(IssueofDuplicatePPO)9.1
Issue of duplicate PPO in r/oPBORs
45days
ShriSushilKumarSingh,IDAS,Addl.CDA
Tel.No.0532‐2421880‐ExtNo.689
Email‐cda‐[email protected]
On receipt of losscertificates / NonPayment CertificatefromthePDA,duplicatecopies of the PPOs areissued and dispatchedtoconcernedPDA.
Losscertificate/NonPaymentCertificate(NPC)issuedfromPDAanddeclarationfromPensionerfornonpayment.
NA
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PCDA (P) ALLAHABAD
10.AdminSection10.1
It covers general administrationandrelatedworks.Majorareasofwork includes confirmation,promotion, resignation, grant ofMACP, maintenance of APAR,issue of Part II Office Order,Transfer/Posting, discipline,Confidential Reports PensionClaims, issue of NOC andrendition of various reports toHQrs office. To dealwith variouspersonal matters includingwelfareinr/oOfficersandstaffofPCDA(P) Allahabad i.e kinds ofleave, maintenance of servicebook and personal files, medicalfacilitiesetc.It isalsoresponsiblefor duty allowances & officesecurity and care of officebuildings, furniture, type writers& other machines, diarisation &proper distribution of differenttypes of letters. Further it is alsoresponsibleforpreparationofpaybills, issue of advances andofficecontingecy and miscellaneousexpenditure. Custody,disbursement and accounting ofcash,preparationofbudgetetc.
According tothe type ofwork andgenerallycompletedwithin 30days.
Smt.NavpreetKaurIDAS,Dy.CDATel.No.0532‐2421880‐ExtNo.236
Email‐cda‐[email protected]
The works are ofdifferent types.Accordingly, theprocedures dealingwiththemaredifferentand varies in number.Clients are howeverfamiliar with the laiddownprocedures.
On receipt of completed claims in all respect, same are submitted to competentauthority and after getting approval/sanction, necessary payments are issued infavour of claimants through cash/cheque/electronic money transfer to theiraccounts.
Asapplicable.
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CITIZENS’ / CLIENTS’ CHARTER
SERVICE STANDARDS
Sl.No. Services Service/PerformanceStandards
ContactDetailsoftheresponsible
officer
Process
DocumentsRequired Fee
27
PCDA (P) ALLAHABAD
11.AUDITSECTION
11.1Complaints(Alltypes)
60daysmaximum
ShriAbhishekSinghIDAS,Dy.CDATelNo.0532‐2423489Email‐cda‐[email protected]
On receipt ofcomplaints, these arediarisedandforwardedto concerned operativesections/groups fornecessary action.Necessary actionsinvolved in complaintsaretakenbyconcernedgroups underintimation to allconcerned.
(i)CopyofPPOorPPOdetails(ii)PDADetails(iii) AddressofApplicant
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
11.2
(i)LegalNotice
30days
(i)CopyofPPOorPPOdetails(ii)PDADetails(iii) AddressofApplicant
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
(ii)WP/OA
30days
(i)CopyofPPOorPPOdetails(ii)PDADetails(iii) CopyofW.P./O.A./T.A.
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
(iii)Judgement/Contempt
30days
(i)CopyofPPOorPPOdetails(ii)PDADetails(iii) CopyofJudgement
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
NA
11.3
RTI
30days
Sameasabove
(i)CopyofPPOorPPOdetails(ii)PDADetails
NA
11.4
LTA/ArrearofPension
60days
Sameasabove
(i)CopyofPPOorPPOdetails(ii)PDADetails
NA
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CITIZENS’ / CLIENTS’ CHARTER
SERVICE STANDARDS
Sl.No. Services Service/PerformanceStandards
ContactDetailsoftheresponsible
officer
Process
DocumentsRequired Fee
28
PCDA (P) ALLAHABAD
(iii)CompletedIAF(CDA)651/652(iv)CalculationSheet(v)Reasonfornon‐withdrawalofpension(vi)LastPaymentCertificateofPension.(vii)Non‐convictionCertificate.(viii)Re‐employmentCertificate(viii) Affidavit
Note:‐Inadditiontoabove,documentsrequiredasperorderissuedbyGovt.fromtimetotime.
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CITIZENS’/CLIENTS’ CHARTER
A
PCDA (P) Allahabad
(A) ComplaintspertainingtoPensionSanction:‐I‐ Complaintsrelatingtoissuesuptoinitiationandtillforwardingofpensionclaims:AgenciesforlodgingcomplaintsarePCDA(O)/AHQforArmyOfficers;RecordOfficesforPBORs;
HeadsofofficesforCiviliansII‐ ComplaintsrelatingtoissuesafterreceiptofPensionClaimsinPCDA(P):ComplaintstobelodgedwithPCDA(P)Allahabad
(B) Complaintsrelatingtopaymentofpensioni.e.underpayment,overpaymentornon‐paymentofpensionafterissueofPensionPaymentOrder(PPO)canbelodgedwiththefollowingagenciesafterhavingfirsttakenuptheissuewithpensiondisbursingagencyfromwherepensionerisdrawingpension:
PensionDisbursingAgencyfromwherethepensionisbeingdrawnfrom AgencyforcomplaintTreasury/PAO DirectorofTreasuryofthatState/TreasuryOfficer
PublicSectorBank CentralPensionProcessingCentre(CPPC)/RegionalOfficeofPSBconcerned/Managerofthebankbranch
DPDO CDA(PD)MeerutforNorthernDPDOsandCDA‐ChennaiforSouthernDPDOs
(C) ThroughPensionAdalats
ThepensionerscansendtheirgrievancetothenominatedDefencePensionAdalatOfficer,OfficeofthePr.CDA(P),Allahabad‐211014.,wheretheAdalatsareconductedbyPCDA(P)Allahabadinacalendaryear.PensionAdalatsareheldatdifferentplacesacrosscountrybyPCDA(P)Allahabad.PensionerscanaccesstheinformationaboutdateandvenueofDefencePensionAdalatfromthePCDA(P)PensionWebsite(www.pcdapension.nic.in)
Grievance Redressal Mechanism
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CITIZENS’/CLIENTS’ CHARTER
B
PCDA (P) Allahabad
(D) ByContactingPCDA(P)PensionCallCentre:_
Bycallingtoll‐freeNo.18001805321
(E) AtPCDA(P)AllahabadReceptionCentre
PensionercanvisitthePCDA(P)Allahabadoffice.TheyshouldreportattheReceptionCentreoftheofficeandlodgetheirgrievance.
(F) ThroughtheWebsite
Thegrievancecanalsobelodgedon‐lineonthefollowinglink:(www.pcdapension.nic.in)
(G) ByE‐Mail
Pensionercanlodgetheircomplaintsthroughe‐mail.PCDA(P)Allahabade‐mailforlodgingcomplaintis:cda‐albd.nic.in
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CITIZENS’/CLIENTS’ CHARTER
C
PCDA (P) Allahabad
Incaseofnon‐complianceoftheservicestandards,theservicerecipients/stakeholderscancontactthefollowingPublicGrievanceOfficer:‐
TheaddressofPGOisasunder:ShriSushilKumarSingh,IDAS,Addl.CDA(P)PublicGrievanceOfficer(PGO)OfficeofthePr.CDA(Pensions),DraupadiGhat,Allahabad‐211014PhoneNo.(PBX)‐0532‐2622618,2622698,Directphoneno.‐2420210
Nexthigherlevelforraisingtheissues:(A) ForPensionsanctionrelatedmatters:‐
ShriAkhileshKumar,IDAS,CDA(P)OfficeofthePr.CDA(Pensions),DraupadiGhat,Allahabad–211014
(B) ForPensiondisbursementrelatedmatters:‐ShriVishvajitSahay,IDAS,PCDA(P)DraupadiGhat,Allahabad–211014
Escalation of Grievance
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CITIZENS’/CLIENTS’ CHARTER
D
PCDA (P) Allahabad
SlNo Stakeholders1. CommissionedOfficersoftheIndianArmy2. UnitsandformationsoftheIndianArmy3. ArmyHeadquarters4. Defence(Army)Pensioners5. DefenceCivilians(includingDAD,GREF,CoastGuard,MNS(Local),MES,Factories,AirForce&Navyetc.)6. PCDA(O)Pune7. RecordOffices8. HeadsoftheOfficesforDefenceCivilians9. PensionDisbursingAgencies
ListofStakeholders
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CITIZENS’/CLIENTS’ CHARTER
E
PCDA (P) Allahabad
(i) TimelySubmissionofPensionClaims:Application forgrantofpension/gratuity/commutation/revisionshouldbesubmitted toHeadofOffice/ROconcerned.For timelyreceiptofpensionpaymentordersthroughHO/ROsatPensiondisbursingagenciesend,completedpensionclaimsalongwithsupportingdocumentsshouldbesubmittedwellinadvance.NameintheBankAccountinwhichPensionamountistobecreditedshouldbeexactlyidenticalwiththenametobementionedinthePensionclaim,whichwillbementionedinthePPO.
(ii) CheckthePPO:Onreceiptofanintimationmemorelatingtonotificationofpensionaryawards/copyofPPO,pensionershouldgenerallycheckthePPO.(iii) CorrectionsrequiredinPPO:IfpensionerfeelsthatsomecorrectionisrequiredinhisPPO,heshouldcontacthisRO/HeadofOffice/PensionDisbursingAgency(PDA)fortaking
upthematterwithPrincipalControllerofDefenceAccounts(Pensions),Allahabad.(iv) Incaseofanychangeinresidentialaddress,pensionershouldsendintimationtohisPensionDisbursementAgency(PDA)/HeadoftheOffices(HOO)/RecordOffices(RO).(v) Annual identification:ForAnnualidentificationpensionershouldappearbeforehisPDA/submitLifeCertificateinNovembereveryyearortakeadvantageoftheAadharbound
BiometricIdentificationSystembyusingthefacilityofGovt.OfficialWebsite‐geevanpraman.gov.in.(vi) LossofPPO:WheretheP.P.O.(PensionPaymentOrder)notifyingpensionaryawardhasbeenlost,pensionershouldmakearequesttohisP.D.A.tofurnishaLossCertificatetothe
P.C.D.A.(P)toobtainaduplicatecopyofP.P.O.(vii) Intheeventofconvictionbyacourtoflaw,fullfactsofthecaseshouldbereportedimmediatelytothePDA/P.C.D.A.(P).(viii) ReferencestoPCDA(P)Office:IfpensionerdesirestomakeareferencetotheofficeofPCDA(P),Allahabadonanyissue,heshouldquotehisPPONo,(underwhichhisPPO
wasoriginallysanctionedandalsolatestCorrigendumPPOnumbers)apartfromotherdetailspertaininghiscorrespondenceaddress,telephone,emailid,ifavailable,andPDAdetails.(ix) Forrestorationofcommutedportionofpensionafter15years,fromthedateofreceiptofcommutedvalueofpension,pleaseapplytothePDAintheprescribedform.
PDAisresponsibleforrestoringthecommutedportiondirectly.
ExpectationfromPensioner
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CITIZENS’/CLIENTS’ CHARTER
F
PCDA (P) Allahabad
TheCitizenCharterhasbeenformulatedtoservetheClientseffectivelyandefficiently.Constantfeedback/suggestionsfromtherecipients/stakeholders regarding services delivered aremostwelcome as thiswould enable us to improve the service deliverymechanismandmakeusmoreresponsivetoyourneeds.Feedback/suggestionsontheChartercanbesentto:‐
CONCLUSION
Shri Sushil Kumar Singh, IDAS, Addl.CDA O/o the PCDA (P) Draupadi Ghat
Allahabad‐211014
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CITIZENS’/CLIENTS’ CHARTER
G
PCDA (P) Allahabad
Abbreviations StandsFor Abbreviations StandsFor
AF AirForce JCOs JuniorCommissionedOfficersAMA AuthorizedMedicalAuthority LPC LastPayCertificateAFCAO AirForceCentralAccountsOffice MES MilitaryEngineeringServicesAG AdjutantGeneral NOK NextofKinA/C AccountsSection OFP OrdinaryFamilyPensionBRTF BorderRoadTaskForce ORs OtherRanksCPC CentralPayCommission PPO PensionPaymentOrderCDA ControllerofDefenceAccounts PSNo. PensionSerialNumberDCRG DeathCum‐RetirementGratuity PBOR PersonnelBelowOfficerRankDPDO DefencePensionDisbursingOfficer PGO PensionGrievanceOfficerDAD DefenceAccountsDepartment PSA PensionSanctioningAuthorityGO GroupOfficer PCDA PrincipalControllerofDefenceAccountsGREF GeneralReserveEngineeringForce PDA PensionDisbursingAuthorityHOO HeadofOffice SAO SeniorAccountsOfficerICO IndianCommissionedOfficer SFP SpecialFamilyPension
Abbreviations Used
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CITIZENS’/CLIENTS’ CHARTER
H
PCDA (P) Allahabad
1. ShriVivekBUmap,IDAS,AddlCDA …………………Chairman
2. ShriRankajPrakashSingh,IDAS,ACDA …………………Member
3. ShriAshishSen,Sr.AO …………………Member
4. ShriSCSaroj,AO …………………Member
Composition of the Task Force for Framing of Citizens’/Clients’ Charter of PCDA (P)
client1client2client3client4