citizens charter new
TRANSCRIPT
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7/28/2019 Citizens Charter New
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Republic of the Philippines
PROVINCE OF LANAO DEL NORTE
Municipality ofBacolod
CITIZENSCHARTER
VISION
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To be always humble and honest in the delivery of public service to maintain a good
governance.
MISSION
Committed to serve the public with utmost integrity, loyalty and efficiency.
PERFORMANCE PLEDGE
We, officials and employees of the Local Government Unit-Bacolod Lanao del Norte,
promised to report promptly to our offices from Mondays to Fridays.
Answer/assist immediately to your queries and needs through our information desk;
Adopt necessary measures to improve quality service.
Observe strict compliance with the service standards, through a written explanation
for any delays failure in all our frontline services.
These we PLEDGE, because YOU ARE OUR PRIORITY.
FEED BACK AND REDRESS MECHANISMS:
To ensure quality service, please inform us by doing the following:
Fill-out our Feed Back Form available in the Information Desk and put in the DROP
BOX right in front of the Information Desk.
Or call us at our Landline No. 227-2001 Or talk to our OFFICER OF THE DAY ANYTIME
If ever you are not satisfied with our service, you will be immediately attended by our
OFFICER OF THE DAY at the Public Assistance and Complaint Desk.
THANK YOU for the continuous support for making us effective Public Servants
OFFICE OF THE MUNICIPAL MAYOR
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Bacolod, Lanao del Norte
Issuance of Business Permits
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION: 15 minutes
WHO MAY AVAIL OF THE SERVICE: All Business Establishments
WHAR ARE THE REQUIREMENTS:1. Purok Clearance
2. Barangay Clearance
3. Approved assessment of Fees duly signed on the
Recommending approval at the back with O.R. of payment of fees
4. Police Clearance
5. Residence Certificate
6. Sanitary Permit
7. Fire Safety Certification
8. SSS Clearance
9. PhilHealth Clearance
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Present all the
documents
required for
issuance of Bus.
Permit to issuing In
Charge
Check and verify
all the
documents, if
complete
including O.R.
for payments as
assessed by the
MTO
2 mins. Private Secretary
Issuing In Charge
2
Wait for the
issuance of the
Business Permits
Issue BP 5 mins. Private Secretary
Issuing In Charge
Business
Permit
3
Wait for the Bus.
Permit to beapproved and
signed by the LCE.
Present the Bus.
Permit to theLCE for approval
and signature.
2 mins. Private SecretaryIssuing In Charge
- BusinessPermit
4
Wait for the
approved Bus.
Permit to be
recorded in the
logbook and be
sealed.
Record the
approved BP on
the logbook and
seal.
5 mins. Private Secretary
Issuing In Charge
- Logbook/
Dry Seal
5
Sign the logbook
upon the release of
the approved BP.
Have the
client/applicant
sign on the
logbook and
release the BP.
1 min.
Private Secretary
Issuing In Charge -
Approved
BP and
Logbook
END OF TRANSACTION
OFFICE OF THE MUNICIPAL MAYOR
Bacolod, Lanao del Norte
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Issuance ofMayors Certification
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION: 6 minutes
WHO MAY AVAIL OF THE SERVICE: Residents in the municipality
WHAR ARE THE REQUIREMENTS:
1. Purok Clearance2. Barangay Clearance
3. Residence Certificate
4. Police Clearance
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration
of
Activity
Person in Charge Fees Form
1
Inquire on the
requirements of
Mayors
Certification
Inform the client
on the
requirements of
Mayors
Certification.
2 mins. Administrative
Assistant II
2
Present all therequired
documents for
issuance of
Mayors
Certification
including O.R.
Receive, check,
verify all the
requirements if
complete
1 min.
Administrative
Assistant II
3
Wait for the
issuance and
release of Mayors
Certification
Issue mayors
Certification and
present it to the
LCE for
signature.
2 mins.
Administrative
Assistant II
Mayors
Certification
4
Receive the issued
MayorsCertification duly
signed and sealed.
Release the
MayorsCertification 1 min. AdministrativeAssistant II
Mayors
Certification(signed and
sealed)
END OF TRANSACTION
OFFICE OF THE MUNICIPAL MAYORBacolod, Lanao del Norte
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Issuance of Electrical Permits
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
WHO MAY AVAIL OF THE SERVICE: Electrical Connection Applicants
WHAR ARE THE REQUIREMENTS:
1. Purok Clearance2. Barangay Clearance
3. O.R.
4. Electrical Sketch Plan
5. Fire Safety Certification
6. Building Permit
7. Zoning Permit
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration
of
Activity
Person in
Charge
Fees Form
1
Present all the
documents toissuing officer
Receive, check
and verify all
the requireddocuments for
issuance of
electrical permit
1 min. AdministrativeAssistant II
2
Receive any further
instructions as to
how and when the
client receive the
electrical permit, if
requirements are
complete
Tell/inform the
client on how
he/she receive
the electrical
permit issued
2 mins.
Administrative
Assistant II
3
Leave the office
and wait for the
electricalmunicipal
inspector to
conduct inspection
of the building
being applied for
electrical
connection.
Issued electrical
permit and
present it forapproval and
signing by the
LCE.
2 mins. Administrative
Assistant II
Electrical Permit
4
Receive the issued
electrical permit
from the electrical
Mun. Inspector
with duly approved
inspection report.
Release the
approved
electrical permit
to the electrical
municipal
inspector with
inspection
report form for
inspection of
the building.
1 min.
Mayors Staff
and Mun.
Electrical
Inspector
Approved
Electrical
Permit/Inspection
Report Form
END OF TRANSACTION
OFFICE OF THE MUNICIPAL MAYORBacolod, Lanao del Norte
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Issuance ofMORORIZED TRICYCLE OPERATORS PERMIT (MTOP)
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
WHO MAY AVAIL OF THE SERVICE: All Business Establishments
WHAR ARE THE REQUIREMENTS:
1. Purok Clearance2. Barangay Clearance
3. Police Clearance
4. Physical Examination Certification
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Present all the
requirements to the
issuing in charge
for issuance of
MTOP
Receive, check
and verify the
documents if
complete,
including O.R. of
payments
1 min. Private Secretary
Issuing In Charge
2
Provide other data
necessary for the
issuance of MTOP.
Ask the client thenecessary
information/data
for the issuance
of MTOP.
2 mins.
Private Secretary
Issuing In Charge
3
Wait for the
issuance and
release of MTOP
Issue MTOP and
present it to the
LCE for approval
and signing.
3 mins. Private Secretary
Issuing In Charge
MTOP
4
Sign the logbook
and receive the
MTOP approved
and sealed.
Record the
approved MTOP
in the logbook
and seal and
release it to theclient after
signing the
logbook.
2 mins. Private Secretary
Issuing In Charge
Approved
MTOP and
Logbook
END OF TRANSACTION
OFFICE OF THE MUNICIPAL MAYOR
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Bacolod, Lanao del Norte
Issuance of Permit to Harvest
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
WHO MAY AVAIL OF THE SERVICE: All Business Establishments
WHAR ARE THE REQUIREMENTS:1. Purok Clearance
2. O.R.
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Present the
required
documents and
O.R. for issuance
of Permit to
Harvest to the Staff
In Charge
Receive, check
and verify the
documents
presented with
Tax Dec. No. and
area
1 min. Mayors Staff
2 Wait and reply onthe additional
query on data of
the cocoland to be
harvested.
Issue and ask theclient on
additional
information
necessary for the
issuance of
Permit to harvest.
3 mins. Mayors Staff
Permit to
Harvest
3
Wait for the release
of the Permit
issued duly signed
by the LCE or
authorized
representative.
Release the first
copy of the issued
Permit to harvest
to the client.
1 min. Mayors Staff
Permit to
Harvest
4 Receive the 1st
copy of the Permit.
File the 2nd copy
of the permit 30 sec.
1st and 2nd
copy of
Permit to
Harvest
END OF TRANSACTION
OFFICE OF THE SANGGUNIANG BAYAN
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Bacolod, Lanao del Norte
Approving & Adopting the Annual and Supplemental Budget of the LGU
Schedule of Availability of Service: Wednesday 9:00 am. To 1:30 p.m.
DURATION: 6 minutes
WHO MAY AVAIL OF THE SERVICE: Municipal Budget Officer
WHAR ARE THE REQUIREMENTS:1. Proposed Annual & Supplemental Budget
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in
Charge
Fees Form
1
Present to the SB
the proposed
Annual and
Supplemental
Budget.
Put under
Referrals of
Proposals &
Measures for the
1st reading during
the regular
session.
Depends
upon the
presentation
Secretary N/A
2
Wait for the
Approval and
Adoption of the
Ordinances.
a.) Under study
for any
amendments for
the 2nd reading.
b.) No more
comments and
remarks for 3rd &
Final reading.
1 week
Committee
Chairman
Committee
Chairman
N/A
3
Received 13 copies
of the Approval &
Adopted Annual
and Supplemental
Budget.
1. Certified True
Copy
2. Attested by
3. Approved &
Confirmed
Upon
Approval
Secretary
Presiding Officer
Mayor
N/A
Approved &
Adopted
Annual &
Supplemental
Budget
END OF TRANSACTION
OFFICE OF THE SANGGUNIANG BAYAN
Bacolod, Lanao del Norte
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Quarterly Report of the Summary of Local Legislation Enacted/Adopted by the Sangguniang Bayan
Schedule of Availability of Service: Every three months
WHO MAY AVAIL OF THE SERVICE: DILG
WHAR ARE THE REQUIREMENTS:
1. Verbal Request
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration
of
Activity
Person in
Charge
Fees Form
1
Request the SB
Staff furnished
records of the
Quarterly
Accomplishment.
File in the matrix
the Title and
Nature of the
Legislation/Res.
Ord., movant,
date enacted,
state significanceand date
forwarded.
3 days Secretary and
Clerk
N/A Accomplishment
Report
END OF TRANSACTION
OFFICE OF THE SANGGUNIANG BAYANBacolod, Lanao del Norte
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Concurring and Approval of Barangay Ordinances
Schedule of Availability of Service: Wednesday 9:00 am. To 1:30 pm.
WHO MAY AVAIL OF THE SERVICE: Barangays
WHAR ARE THE REQUIREMENTS:
1. 6 copies of Barangay Ordinances2. Attendance
3. Minutes
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Submit to the
Sangguniang
Bayan Office the
requirements.
Assign under
referrals of
Proposals and
Measures in the
Agenda for the
regular session.
Depends
upon the
process
Secretary N/A
2
Follow up the
approval of the
Barangay
Ordinances
a.) Return to the
Barangay Councilif there is any
correction or
amendments.
b.) If there is no
changes
scheduled for the
2nd to 3rd final
reading.
Depends
upon the
process
Committee
chairman
N/A
3
Install a Billboard
with the content of
the Ordinance
within the
Barangay for
public information.
Give the
approved
Barangay
Ordinances
1 week Secretary N/A
Concurred
&
Approved
Barangay
Ordinance
END OF TRANSACTION
OFFICE OF THE SANGGUNIANG BAYAN
Bacolod, Lanao del Norte
Minutes of the Regular Session of the Sangguniang Bayan
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Schedule of Availability of Service: Wednesday 9:00 am. To 1:00 p.m.
WHO MAY AVAIL OF THE SERVICE: Sangguniang Bayan Members
WHAR ARE THE REQUIREMENTS:
1. Agenda
2. Previous Minutes
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Call to Order
Called to order
the regular
session
1 min. Presiding Officer N/A
2
Follow the flows of
the Agenda
Pro Tempore will
guide the Agenda The whole
session
Pro Tempore N/A
3
Approved &
Adopted the
previous
Minutes/Finishedthe whole agenda
Record the
preceding The whole
session
Secretary
N/A
4
Read the minutes
for correction and
amendments.
Secretary print a
copies records of
the preceding to
all members.
1 week Secretary N/A Minutes
END OF TRANSACTION
OFFICE OF THE SANGGUNIANG BAYANBacolod, Lanao del Norte
Resolutions Adopted and Approved
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Schedule of Availability of Service: Wednesday 9:00 am. To 1:30 pm.
WHO MAY AVAIL OF THE SERVICE: Inhabitants, LGU, Business Sector
WHAR ARE THE REQUIREMENTS:
1. Proposed measures coming from any member
2. Committee Hearing
3. 2nd
& 3rd
Final ReadingHOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Proposed measures
coming from any
member issues and
concerns from the
constitutients.
Referred to
committee
discussion for the
next regular
session or
conduct a
committee
meeting/hearing.
1 week Committee
Chairman N/A
2 Wait the process
a.) Under study
for anyamendments for
the 2nd reading
b.) No more
comments and
remarks for 3rd &
Final Reading
1 week
CommitteeChairman
Committee
Chairman
N/A
3
Received the
Approved and
Adopted
Resolutions
Furnished copies
of resolutions
signed by the
Secretary,
Presiding Officer
& Mayor.
1 week
SB Members
Secretary
Vice Mayor Mun.
Mayor
N/A
Approved
& Adopted
Resolutions
END OF TRANSACTION
OFFICE OF THE MUNICIPAL TREASURER
Bacolod, Lanao del Norte
Issuance of Residence Certificate
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
WHO MAY AVAIL OF THE SERVICE: TAXPAYER
WHAR ARE THE REQUIREMENTS: FILL-UP FOR CTC
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Fill-up form for
data needed in the
residence
certificate
Provide form 2 mins. collector
2 Wait for the
certificate
Issue residence
certificate 2 mins. collector
40.00 M/M
35.00 F/M
15.00s
CTC
3 Pay the residence
certificate
Process payment 1 min. collector
4
Receive the
residence
certificate
For recording 1 min. collector
END OF TRANSACTION
OFFICE OF THE MUNICIPAL TREASURER
Bacolod, Lanao del Norte
Business Tax Assessment and Payment
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
WHO MAY AVAIL OF THE SERVICE: Business Taxpayer
WHAR ARE THE REQUIREMENTS: Declared Business Establishments/Assessment Form
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Ask the
Assessment Form
Assess the
business
establishments 5 mins. collector
Assessment
Form
2
Wait for the
issuance of Official
Receipt for
payment
Issue Official
Receipt
2 mins. collector
3
Receive the
Official Receipt Process Payments 1 min. collector
Official
Receipt
4
Process the
Assessment Form
for Approval of the
Business.
Affix Signatures 1 day client
5
Process for final
approval of the
business
assessment form
Affix Signatures 1 min. Municipal
Treasurer
6
Receive the
approved business
assessment form
for issuance of
Business Permit
Record the
payments in the
business record
card
1 min.
Data
controller
END OF TRANSACTION
OFFICE OF THE MUNICIPAL TREASURER
Bacolod, Lanao del Norte
Real Property Tax Billing and Payments
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
WHO MAY AVAIL OF THE SERVICE: TaxPayer
WHAR ARE THE REQUIREMENTS: Tax Declaration Number/Declared Owner
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Ask the taxpayer of
the Tax
Declaration
Number or
Declared owner of
the property for
billing.
Scan the records
of the property
thru computer 3 mins. Data Controller
2 Wait of the tax
billing
Print out the tax
billing for
taxpayers copy
2 mins. Data Controller Tax Billing
3
Check the billing
for payments
Wait the taxpayer
for payments 1 min. collector
4 Pay the RealProperty Tax Issue an officialreceipt 2 mins. collector OfficialReceipt
5
Pay to the collector
the exact amount
of tax
Process payments 1 min. collector
6
Receive the copy
of the Official
Receipt
Record the
payments to the
Tax Carding
1 min. Data Controller
END OF TRANSACTION
OFFICE OF THE MUNICIPAL TREASURER
Bacolod, Lanao del Norte
TAX CLEARANCE
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
WHO MAY AVAIL OF THE SERVICE: Taxpayer
WHAR ARE THE REQUIREMENTS: Latest Payments of the Real Property Tax
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration
ofActivity
Person in Charge Fees Form
1
Ask the latest
payment of the
Real Property Tax
or Scan the record
thru computer
Verify the record
of payments 2 mins. Data Controller
2
Pay to the collector
a certification fee Issue Official
Receipt
2 mins. collector 50.00
3
Wait for the release
of the clearance
Process
clearance and
affix signature
1 min.
Data
Controller/Municipal
Treasurer
4 Receive the taxclearance Get a triplicatecopy for file 1 min. Data Controller TaxClearance
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
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GENERAL CONSULTATION
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION: 10 Min. and 30 secs.
WHO MAY AVAIL OF THE SERVICE: Open to everybody
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Visit our Main Health Center
Step Application/Client ActivityDuration of
Activity Person in Charge Fees Form
1
Present your family
number and get
your family folder
Patient should get
their family
folder
30 secs. Patient
None Family
Folder
2
Give Family Folder
to the midwife
assigned in
consultation area
Gather data of
patients and
history of the
disease
5 mins. OPD midwives None
Individual
Treatment
Record
3
Bring individual
treatment record
and patient to the
doctor
Examination of
patient and
diagnose patient
2 mins. MHO/Physician/or
on duty
None
Individual
Treatment
Record
4 Dispenses
medicines, give
treatment
Give proper
instruction and
prescribed
medicines to the
patients.
2 mins. -do- None
Prescription
Pad
5
Return folder to
midwife Record in OPD
record
1 min. Midwife None
Individual
Treatment
Record
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
POST NATAL
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Newly delivered mother 0-45 days
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Home visit of health workers or health center visit
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Give records to
visiting midwife
Home visit
-check BP
-palpate the
Abdomen
-check
Discharges
-Health education
on family
planning,
breastfeeding and
immunization
-give instruction
2 mins. midwife None
Individual
Treatment
Record
2 Retrieve mothers
record
Charting of
finding at the
health center
20 mins. midwife None
Individual
Treatment
Record
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
PRE-NATAL
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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DURATION:.
WHO MAY AVAIL OF THE SERVICE:
WHAR ARE THE REQUIREMENTS:
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Get Family Folder
and give to
midwife
Gather and recorddata of pregnant
mothers, get
weight, blood
pressure, height
5 mins. Midwife None
Individual
Treatment
Record
2
Give the folder and
Home Based
Maternal Record to
midwife
Palpate the
abdomen and
take note of
presenting part,
position and fetal
heart beat
5 mins. Midwife None
Individual
Treatment
Record and
Home
Based
Maternal
Record
3 Review records
Record findings,
give health
education and
proper instruction
2 mins. Midwife None
Individual
Treatment
Record and
Home
Based
Maternal
Record
4
Refer to Municipal
Health Officer any
abnormalities
Examination 2 mins. MHO None
Individual
Treatment
Record
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICERBacolod, Lanao del Norte
NEWBORN CARE
Schedule of Availability of Service: Anytime
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DURATION:
WHO MAY AVAIL OF THE SERVICE: Newly delivered babies
WHAR ARE THE REQUIREMENTS:
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Get the baby from
the attending
midwife
-keep dry andclean
-suction
-cord care
-measure height
and weight
-give vaccination
-Keep
comfortable
1 hour Midwife None None
2 Get Family Folder
-charting
-recording
-give growth
chart
3 mins. Midwife None None
3 Return records in
OPD
-record in OPD
chart 1 min. Midwife None None
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
FAMILY PLANNING (IUD)
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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DURATION:
WHO MAY AVAIL OF THE SERVICE: Married Couple at Reproductive Age
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Visit the Health Center
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Get family folder
and give to
midwife
-gather data
-get blood
pressure, weight
and pulse
10 mins.
Midwife and
Nurse
None
IndividualTreatment
Record and
Family
Planning
Records
2
Give individual
Treatment Record
to Family Planning
personnel
Prepare the
patient and
sterilize all things
needed
10 mins. Nurse None None
3
Place patient in
delivery table
-examined the
client and insert
IUD, give advices
and instructions
-keep patient
comfortable
10 mins. Nurse None
Family
Planning
Records
4 Return folder to
OPD
Record 2 mins. Midwife
OPD
logbook
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
FAMILY PLANNING (DMPA)
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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DURATION:
WHO MAY AVAIL OF THE SERVICE: Married Couple at Reproductive Age
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Visit the Health Center
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Get Family Folder
and give to
midwife
-gather data-get blood
pressure, weight
-physical
examination
20 mins. Midwife None
Family
Planning
Records
2 Give Folder to
nurse
Prepare injection
and inject DMPA
10 mins. Nurse
None
Family
Planning
Records
3 Records
-give advices and
instruction
-chart
2 mins. Nurse None Family
Planning
Records
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
FAMILY PLANNING (PILLS)
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Married Couple at Reproductive Age
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Visit the Health Center
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Get family folder
and give to
midwife
-get blood
pressure, weight
and chart the data 10 mins. Midwife None
Family
Planning
Record
2
Return OPD
midwife Record 2 mins. Midwife None
OPD
logbook
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
DELIVERIES
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Expectant Mother
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Health center confinement
Step Application/Client Activity
Duration of
Activity Person inCharge
Fees Form
1 Get Family Folder
-admit patient
-get blood
pressure, weight,
fetal heart beat,
presentation,
duration of labor,
discharges etc.
30 mins. Midwife 50.00
Individual
Treatment
Record and
Home
Based
Maternal
Record
2 On labor watch Unpredictable Midwife None None
3 Actual deliveryof the baby Unpredictable Midwife None None
4
Discharge of
patient & hours
after delivery
Check findings,
discharges keep
comfortable
30 mins.
Doctor
Nurse
Midwife
Individual
Treatment
Record and
Home
Based
Maternal
Record
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICERBacolod, Lanao del Norte
IMMUNIZATION
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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DURATION:
WHO MAY AVAIL OF THE SERVICE: 0-12 months old children
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Visit the Health Center
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Get your family
folder
Record complete
data of the baby,
the weight
2 mins. Midwife NoneIndividualTreatment
Record
2
Submit folder and
growth chart
Records vaccine
given, plot the
weight
2 mins. Nurse None
Individual
Treatment
Record,
growth
chart
3 Give growth chart
to vaccinator
Prepare and inject
vaccine to be
given
5 mins. Midwife None Growth
chart
4 Write growth chart
for next visit and
instructions
-BenchConference
-Advices give
-Records in OPD
record
2 mins. Midwife None None
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
LEPROSY CONTROL PROGRAM
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Leprosy suspect and Leprosy Positive Patient
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Visit the Health Center
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Get Family Folder
-gather data and
record any
complaint
5 mins. midwife None
Individual
Treatment
Record
2
Give record to
municipal Health
Officer
Examined and
skin-slit the
affected area, get
specimen
30 mins. MHO None
Individual
Treatment
Record
3
Endorsed specimen
to laboratory for
examination
Examined
specimen if
positive give
treatment and
instruction
2 hours
1 hour
Med. Tech.
Nurse
None
Individual
Treatment
Record
(ITR)
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
ISSUANCE OF HEALTH CERTIFICATE
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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DURATION:
WHO MAY AVAIL OF THE SERVICE: Food establishments operators and workers
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Visit the Health Center
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Present receipt-secure medicalfee from LGU
-give to midwife
5 mins. Midwife P 50.00 Receipt
2
Give receipt to
MHO Examined client 5 mins. MHO
Health
Certificate
3
Return record to
OPD midwife
Record on OPD
record book .
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
ISSUANCE OF MEDICAL CERTIFICATE
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Anybody
WHAR ARE THE REQUIREMENTS: Police request and Medical fee
HOW TO AVAIL OF THE SERVICE: Visit the Health Center
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Submit Request
Secure police
request and give
it to the doctor
20 mins. PNP
Police
request
2 Present receipt
Secure receipt
from LGU 5 mins. LGU/MTO P 50.00
Official
Receipt
3
Give receipt and
request to the
doctor
Examine patient 2 mins. MHO Medical
Certificate
4
Give Certificate to
OPD midwife Record 1 min. Midwife
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
SUTURING OF WOUNDS
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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DURATION: 10 Min. and 30 secs.
WHO MAY AVAIL OF THE SERVICE: Anybody
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Visit our Main Health Office
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Get your Family
Number
Record data ofpatients and
patients
complaints
3 mins. Midwife NoneIndividualTreatment
Record
2
Bring patients and
record to the doctor Examined patient 1 min. MHO None
Individual
Treatment
Record
3 Follow doctors
order
Prepare and
sterilized all
things needed
5 mins. Nurse None
4 Check Order
Clean the wound
and apply
anesthesia
5 mins. Nurse None None
5 Give privacy topatient, position
patient properly
Suture woundsand keep clean 5 mins. MHO/Nurse None IndividualTreatment
Record
6 Let patient feel
comfortable
Prescribed meds.
and make referral 2 mins. MHO/Nurse None
Referral
slip,
prescription
Form
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICERBacolod, Lanao del Norte
DRESSING OF WOUNDS
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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DURATION:
WHO MAY AVAIL OF THE SERVICE: Anybody
WHAR ARE THE REQUIREMENTS: None
HOW TO AVAIL OF THE SERVICE: Visit our Main Health Center
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Get your Family
Number
Record and charts
pertinent findings
2 mins. midwife NoneIndividualTreatment
Record
2 Check the wound
and sutures
Dressing of
wounds
2 mins. midwife None
Individual
Treatment
Record
3 Return Family
Folder
Charting and
recording in OPD
record
30 secs. midwife None
Individual
Treatment
Record
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICERBacolod, Lanao del Norte
BACOLOD TB DOTS CENTER
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AND LABORATORY
SPUTUM EXAMINATION
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Anybody
WHAR ARE THE REQUIREMENTS: Phlegm
HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Request form from
the Doctor or to
any health worker
Record the
laboratory
request
2 mins. Person in charge
Health Worker
None
Individual
Treatment
Record
2 Asked OR receipt
for non MASA
Record the
request for non
MASA
1 mins. Med. Tech.
For
MASA-
none
NONE
MASA-
with pay
Individual
Treatment
Record
3
Instruct the patient
well on how to
produce good
quality phlegm
Collect 3 sputumspecimens for
two consecutive
days.
1st day-on the
spot
2nd day-early
morning
3rd day-on the
spot
15 mins. Med. Tech None
Individual
Treatment
Record
4 Check the
specimen
Smearing,
staining, reading
the result
hour Med. Tech None
Individual
Result
5
Let patient feel
comfortable while
waiting the result
Give medicine or
make referral
1 hour Health Worker None
Prescription
Form,
referral slip
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
BACOLOD TB DOTS CENTER
AND LABORATORY
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FASTING BLOOD SUGAR (FBS)
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Anybody
WHAR ARE THE REQUIREMENTS: Blood
HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory
Step Application/Client ActivityDuration of
Activity Person in Charge Fees Form
1 Request Form from
the Doctor
Record the
laboratory request
2 mins. Med. Tech. None
Individual
Treatment
Record
2
Asked whether
Phil.Health or Non
Phil.Health OR
Receipt
Record the
Phil.Health no. or
O.R. receipt
2 mins. Med. Tech.
For
MASA-
none
NONE
MASA-
with pay
Individual
Treatment
Record
3
Instruct the patient
well on how to
produce thespecimen
Prepare all things
need, cleaning the
finger tips andstart pricking
5 mins. Med. Tech. None
Individual
Treatment
Record
4 NPO-Nothing per
Orem, Fasting
Record the result 2 mins. Med. Tech. None
Individual
Laboratory
result
5 Let patient feel
comfortable while
waiting.
Give the patients
result and instruct
to go to the
Doctor for
sending the result
5 mins. Med. Tech./MHO None
Individual
Laboratory
result,
prescription
Form
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
BACOLOD TB DOTS CENTER
AND LABORATORY
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PREGNANCY TEST
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Anybody
WHAR ARE THE REQUIREMENTS: Urine
HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory
Step Application/Client ActivityDuration of
Activity Person in Charge Fees Form
1 Request Form from
the Doctor
Record the
laboratory request
2 mins. Med. Tech. None
Individual
Treatment
Record
2
Asked whether
Phil.Health or non-
Phil.Health, O.R.
receipt
Record the
Phil.Health No.
of O.R. receipt
2 mins. Med. Tech
For
MASA-
none
NONE
MASA-
with pay
Individual
Treatment
Record
3
Instruct the patient
well on how to
produce theirspecimen
Examination of
the specimen
10 mins. Med. Tech None
Individual
Treatment
Record
4 Check specimen Record the result 2 mins. Med. Tech None
Individual
Laboratory
Result
5 Let patient feel
comfortable while
waiting
Give the patients
result and instruct
to go to the
Doctor for
sending the result
5 mins.
Med. Tech
and Doctor None
Individual
Laboratory
Result,
prescription
Form
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
BACOLOD TB DOTS CENER
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AND LABORATORY
COMPLETE BLOOD COUNT (CBC)
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Anybody
WHAR ARE THE REQUIREMENTS: Urine
HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Request Form the
Doctor
Record the
laboratory request
2 mins. Med. Tech. None
Individual
Treatment
Record
2
Asked whether
Phil.Health or non-
Phil.Health, O.R.
receipt
Record the
Phil.Health No.
of O.R. receipt
2 mins. Med. Tech
For
MASA-
none
NONE
MASA-
with pay
Individual
Treatment
Record
3
Instruct the patient
well on how toproduce their
specimen
Centrifuged the
specimenexamination of
the specimen
1 hour Med. Tech None
Individual
TreatmentRecord
4 Check specimen Record the result 2 mins. Med. Tech None
Individual
Laboratory
Result
5
Let patient feel
comfortable while
waiting
Give the patients
result and instruct
to go to the
Doctor for
sending the result
5 mins.
Med. Tech
and Doctor None
Individual
Laboratory
Result,
prescription
Form
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
BACOLOD TB DOTS CENTER
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AND LABORATORY
URINALYSIS EXAMINATION
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Anybody
WHAR ARE THE REQUIREMENTS: Urine
HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1 Request Form the
Doctor
Record the
laboratory request
2 mins. Med. Tech. None
Individual
Treatment
Record
2
Asked whether
Phil.Health or non-
Phil.Health, O.R.
receipt
Record the
Phil.Health No.
of O.R. receipt
2 mins. Med. Tech
For
MASA-
none
NONE
MASA-
with pay
Individual
Treatment
Record
3
Instruct the patient
well on how toproduce their
specimen
Centrifuged the
specimenexamination of
the specimen
30 mins. Med. Tech None
Individual
TreatmentRecord
4 Check specimen Record the result 2 mins. Med. Tech None
Individual
Laboratory
Result
5
Let patient feel
comfortable while
waiting
Give the patients
result and instruct
to go to the
Doctor for
sending the result
5 mins.
Med. Tech
and Doctor None
Individual
Laboratory
Result,
prescription
Form
END OF TRANSACTION
OFFICE OF THE MUNICIPAL HEALTH OFFICER
Bacolod, Lanao del Norte
BACOLOD TB DOTS CENTER
AND LABORATORY
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STOOL EXAMINATION
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:.
WHO MAY AVAIL OF THE SERVICE: Anybody
WHAR ARE THE REQUIREMENTS: Stool, Application stick, Vial
HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory
Step Application/Client ActivityDuration of
Activity Person in Charge Fees Form
1 Request Form the
Doctor
Record the
laboratory request
2 mins. Med. Tech. None
Individual
Treatment
Record
2
Asked whether
Phil.Health or non-
Phil.Health, O.R.
receipt
Record the
Phil.Health No.
of O.R. receipt
2 mins. Med. Tech
For
MASA-
none
NONE
MASA-
with pay
Individual
Treatment
Record
3
Instruct the patient
well on how to
produce theirspecimen
Centrifuged the
specimen
examination ofthe specimen
30 mins. Med. Tech None
Individual
Treatment
Record
4 Check specimen Record the result 2 mins. Med. Tech None
Individual
Laboratory
Result
5
Let patient feel
comfortable while
waiting
Give the patients
result and instruct
to go to the
Doctor for
sending the result
5 mins.
Med. Tech
and Doctor None
Individual
Laboratory
Result,
prescription
Form
END OF TRANSACTION
OFFICE OF THE MUNICIPAL ACCOUNTANT
Bacolod, Lanao del Norte
Processing of Disbursement of Voucher
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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WHO MAY AVAIL OF THE SERVICE: Clients
WHAR ARE THE REQUIREMENTS: Disbursement Voucher
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration
of
Activity
Person in Charge Fees Form
1
Submit vouchers
with supporting
documents
Post the voucher
to their
corresponding
ledgers or
Registry
5 mins. Administrative
Aide IV
2
Wait for reviewing
of supporting
documents.
Review & Check
completeness of
documents
10 mins. Accountant
3 Secure lacking
documents if any
Tell the client to
secure the
lacking
documents
10 mins. Accountant
4 Wait for thedocuments to be
signed
Affix signatureas to the
completeness of
the documents
1 min. Accountant
5
Receive the
approved voucher
for payment
Advice the client
for payment
1 min. Accountant Disbursement
Voucher
END OF TRANSACTION
OFFICE OF THE MUNICIPAL ACCOUNTANT
Bacolod, Lanao del Norte
Processing of Check Advice
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
WHO MAY AVAIL OF THE SERVICE: Clients
WHAR ARE THE REQUIREMENTS: Check issued from the treasury
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Submit the
vouchers to the
continuing office
issued from the
treasurers office
Receive the
CHECK for
CHECK
ADVICE
1 min.
Administrative
Aide IV
2 Wait for the
CHECK ADVICE
Check the
CHECK
ADVICE issued
if signed &
erasures free
3 mins. Accountant
3
Wait for the
CHECK ADVICE
Process the check
advice & affix
signature
3 mins. Accounting
Clerk/Accountant
4 Receive the check
advice
Keep copy for
files
1 min. Accounting Clerk
END OF TRANSACTION
OFFICE OF THE MUNICIPAL ASSESSORBacolod, Lanao del Norte
ISSUE TRUE COPY OF TAX DECLARATION
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:10 Minutes
WHO MAY AVAIL OF THE SERVICE: Landowners
WHAR ARE THE REQUIREMENTS: Official Receipt from the Mun. Treasurers Office (MTO)
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person inCharge
Fees Form
1
Fill-up request
Form
Verify as to
Office records
5 mins. Assessment
Clerk III
None None
2 Pay O.R. to the
MTO
Process Tax
Declaration
Form
5 mins.
(computerized)
10 mins.
(typewritten)
Assessment
Clerk III
20.00 TD Form
3
Wait for the
recording
Record the TD in
the logbook 1 min.
Assessment
Clerk III
4
Wait for the release
of the copy
Affix the
signature of the
Mun. Assessor
2 mins. Mun. Assessor TD Form
5
Receive the
certified true copy
of the Tax
Declaration
Client may sign
in the logbook
1 min. Assessment
Clerk III TD Form
END OF TRANSACTION
OFFICE OF THE MUNICIPAL ASSESSORBacolod, Lanao del Norte
PREPARE TAX DECLARATION FOR APPROVAL PER OWNERS/
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TAXPAYERS REQUEST (NEWLY DECLARED/REVISION)
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION: 1 HOUR
WHO MAY AVAIL OF THE SERVICE: LANDOWNERS
WHAR ARE THE REQUIREMENTS:
HOW TO AVAIL OF THE SERVICE:
1. Approved Sketch Plan2. Certificate of Title
3. Tax Payment
4. Transfer Tax
5. Community Tax Certificate (Cedula)
6. Deed of Sale/Deed of Donation/Extrajudicial Settlement
Step
Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Request for transfer
of purchased
land/Donation/Extra
judicial Settlement
Review all the
pertinent
documents
submitted
30 mins. Mun.
Assessor
Adm. Aide VI
2
Wait for the
Approval of ownerscopy from the
Provincial Office
Assign PIN, type
the TaxDeclaration and
submit in the
provincial office
for approval
It dependsupon the
documents
submitted
Mun. Assessor TD Form
3
Received and sign
the approved Tax
Declaration
Records in the
logbook
1 min. Assessment
Clerk III
END OF TRANSACTION
OFFICE OF THE MUNICIPAL ASSESSOR
Bacolod, Lanao del Norte
ISSUE CERTIFICATION OF LANDHOLDINGS
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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DURATION: 10 MINUTES
WHO MAY AVAIL OF THE SERVICE: LANDOWNERS
WHAR ARE THE REQUIREMENTS: Official Receipt from the Mun. Treasurers Office (MTO)
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person in
Charge
Fees Form
1
Ask for
certification as to
landholdings
Verify as to
records
10 mins. Adm. Aide VI
2
Pay Official
Receipt (O.R.) to
the municipal
Treasurers Office
(MTO)
Process the
certification
3 mins.
(computerize)
10 mins.
(typewritten)
Adm. Aide VI 50.00 Certification
3
Wait for the
recording
Record the
certification in
the logbook &
signature of the
Mun. Assessor
1 min. Ass. Clerk III
END OF TRANSACTION
OFFICE OF THE MUNICIPAL ASSESSOR
Bacolod, Lanao del Norte
ACT ON QUERRIES/COMMUNICATION FROM REAL PROPERTY OWNERS
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION: 20 MINUTES
WHO MAY AVAIL OF THE SERVICE: LANDONERS
WHAR ARE THE REQUIREMENTS:
1. Photocopy of Title
2. Deed of Sale/Donation/Extra judicial Settlement
3. Tax Payments4. Community Tax Certificate (Cedula)
5. Barangay Certification
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Request to verify
the office records
as to their
landholdings
Verify as to
office records
10 mins. Adm. Aide VI
Assessment
Clerk III
2 Request for ocular
inspection
Immediate 1 hour
Mun. Assessor
Adm. Aide VI
Draftsman
3 Wait for the resultRevised theformer Tax
Declaration
30 mins. Adm. Aide VI
4
Wait for the
Approval from the
Provincial Office
Submit the
revised Tax
Declaration to the
Provincial Office
It depends
on the time
processed
Mun. Assessor
END OF TRANSACTION
OFFICE OF THE MUNICIPAL ASSESSOR
Bacolod, Lanao del Norte
CONDUCT FIELD OCULAR INSPECTION ON LAND & NEW BUILDINGS
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
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DURATION: 1 HOUR
WHO MAY AVAIL OF THE SERVICE: LANDOWNERS
WHAR ARE THE REQUIREMENTS:
1. Approved Sketch Plan
2. Deed of Sale/Donation/Extra judicial Settlement
3. Tax Payments up to Current Year
4. Community Tax Certificate (Cedula)5. Certificate of Title
6. Transfer Tax
7. Approved Building Plan
8. Bill of Materials
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Request to inspect
the dilapidated
Bldg.
Immediate 1 hour
Mun. Assessor
Adm. Aide VI
Draftsman
2 Pay O.R. to the
MTO
Revised the
former TD 30 mins. Adm. Aide VI FAAS
3
Request for an
ocular inspection
on the
improvements on
their Agricultural
land
Immediate 1 hour
Mun. Assessor
Adm. Aide VI
Draftsman
4
Submit the
requirements
needed
Review the
requirements
30 mins. Adm. Aide VI
5 Pay O.R. to the
MTO
Revised the
former TD 30 mins. Adm. Aide VI
6
Request to assess
the renovated/newbldg.
Immediate 1 hour
Mun. Assessor
Adm. Aide VIDraftsman
7
Submit pertinent
papers
Review all the
documents 30 mins. Draftsman
8
Wait for the
approval from the
Provincial Office
Prepare the
documents for
submission in the
provincial office
It depends
on the time
processed
Mun. Assessor
9
Received owners
copy
Client may sign
in the logbook 1 min.
Assessment
Clerk III
END OF TRANSACTION
OFFICE OF THE MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICEBacolod, Lanao del Norte
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A. Issuance of Certifications and Identification Cards (Indigency, Referral, PhilHealth ID, Senior Citizen ID,
PDW, ID, Women ID
B. Crisis Intervention Services
C. Other Major Welfare Services to clientele groups (Children, Family, Youth, Women, Elderlies)
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE:1. Indigent client
2. Victims of Domestic Violence
3. Victims of War/Disaster
4. Community
WHAR ARE THE REQUIREMENTS:
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Client presenting
his/her problem
-Conduct
interview to the
client
- Assist client Ifilling-up forms if
needed
2 mins.
3 mins.
MSWD
Personnel
(on assigned
program)
-Intake Form
-Application
Form
-Family Data
Sheet-Referral Form
2
Wait for the
issuance of needed
certification or ID
-Processing of
required
documents
-Present the said
documents to the
MSWDO for
approve &
signing,
-Record the
requesting party
in the logbook
5-10 mins.
2 mins.
2 mins.
3
Receives the
needed
document/ID
1 min.
END OF TRANSACTION
OFFICE OF THE MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE
Bacolod, Lanao del Norte
B. Crisis Intervention Services
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Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE:
1. Indigent client
2. Victims of Domestic Violence
3. Victims of War/Disaster
4. CommunityHOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Client in crisis
situation needing
help
Conduct preliminary
interview using Intake
Form/Data gathering
2 mins. Assigned
Personnel
-Intake Form
2
Client expenses
his/her feelings and
interact
Conduct in depth interview
applying case management
skills through counseling in
a close room
30 mims. to
1 hour
(case to
case basis)
MSWDO/YDO
3
Client waits for the
agreed socialinterventions made
by concerned
worker
-processing of vouchers if
cash assistance is neededand coordinate with all
signatories
-provide referrals to concern
agency if referral is needed
- prepare case study if
needed to support further
assistance with other
agencies
-extend stress debriefing to
victims of violence,
disaster and other crimes,
if needed.
-conduct home
visitation/follow-up if
needed
20 mins. (if
allsignatories
are
available
5 mins.
1 hour
45 mins.
(depending
on the case)
4
In some cases
client will report
again to the office
in a scheduled time
for further services
-Conduct collateral
interview with his
community/home visits.
-Continuous counseling
session.
Half day
30 mins.
Assigned
personnel
5
Client returned
home relieved from
anxiety & received
the needed
assistance
Provided the necessary
assistance
(refer to the
given time
stated
above)
MSWDO/Assign
Personnel
END OF TRANSACTION
OFFICE OF THE MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE
Bacolod, Lanao del Norte
C. OTHER SOCIAL WELFARE PROGRAM & SERVICES TO CLIENTELE GROUPS:
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(Children, Youth, Women, Families persons with Disability, Community)
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE:
1. Indigent client
2. Victims of Domestic Violence
3. Victims of War/Disaster4. Community
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in
Charge
Fees Form
Day Care
Services
-parents to enroll theirpre-school children in
Day Care Center
Day care children tofinish year around Day
Care Sessions
-Day Care Workers assistparents in filling-up
Registration form for
enrollment.
-Conduct Day Care Session
in 23 Day Care Centers
-Consolidate reports-Distribute Certificates of
Completion/Awards during
graduation Day
15 mins. Day Care Worker Registration Form
Livelihood
-organizedGroups/Families in need
of livelihood assistanceand present their desired
income generating
project
- Accomplish other
needed requirements
-Wait for the approval
and release of
requested funds
-Attend meeting &
seminars while waitingfor the approval
-Open a group bank
account for savings &
repayment.
-Beneficiaries receive
the assistancedepending on the
approved funds
Check their track records forqualification purposes
Assist the group in the
preparation of ProjectProposal on the kind of
livelihood assistance needed
and other supporting
documents for approval by
LCE.
Submit all the documents to
concern agency like DSWD,other related agencies forfunding
-conduct meetings/follow-up-conduct needed seminars
like BBMT and other
Assist the group in the
opening of bank account
Conduct ceremonial
distribution the approveamount to the beneficiaries
(grant or soft loan basis)
30 mins.
1 week
3-5 mos.
2-3 hrs.days/Scheduled
Meetings
1 hour
Assigned Personnel orlivelihood Monitoring
MSWDO/Assign
Personnel
Assigned Personnel
Assigned Personnel
MSWDO, Funding
Agency Personnel,
Livelihood
Monitoring Team
MSWDO &Personnel
Record Logbook
SEA-K FORMS
FFW FORMSTNO FORMS
CFW FORMS
-do-
Bank Account
Form
Payroll Form
-evacuees needingEmergency assistance
Conduct emergencysurvey/data gathering
20 mins.1hour
(depending on
the no. ofevacuees)
MSWDO &Personnel
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Relief
Services
-Evacuees stay at the
Evacuation Center andcooperate with the
house rules set by
Evacuation Committee
-Evacuees receive
Family Card to presentduring distribution
Evacuees present
Family Card & relief
goods with proper
signatories
Clients attendmanagements & other
activities
Client return home
Coordinated with LCE and
MDCC members re:identified immediate needs
of the victims
Prepare reports in support for
request of relief assistance
Distribution of family cardto internally displeased
families
Receive relief goods from
LGU-resources & operation
committee with proper
recordings
Distribution relief goods
provide stress debriefing
sessions
Coordinate with other line
agencies for further reliefassistance, like DSWD,
PLGU etc.
Conduct other activities if
not yet cleared to go back
home
Assist evacuees in sending
back home
Home visits/Follow-up if
needed
10 mins.
15 mins.
30 mins.
5 mins.
30 mins.(depends or no.
of evacuees)
1 hour
1 day
depending on
the kind ofactivity
1 hour
1 hour
MSWDO
MSWDO
MSWDO
MSWDO/MSWD
Personnel
Personnel
MSWDO
Assigned Personnel
Assigned Personnel
Assigned Personnel
RDS Forms
END OF TRANSACTION
OFFICE OF THE MUNICIPAL AGRICULTURISTBacolod, Lanao del Norte
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HOW TO AVAIL OF THE SERVICE:
B. FITS-BASED EXTENSION SERVICES:HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Visit office of theMun. Agriculturist
Present problems
or concerns
Verify location ofservice area
Confer with
clients on
problems
presented
2 mins.
2 mins.
AT requested
-do-
2
Wait for approval
of pass-slip
Request for
pass-slip 10 mins. -do-
3
Provide exact
information on the
experience
observation
practices
Provide necessary
technical services
and solution to
the problem
Depends on
the distance
and location
of farm area
4
Comply with
requirement as for
findings of
technician
Monitor result of
technical
assistance
rendered
1 day
END OF TRANSACTION
OFFICE OF THE MUNICIPAL ECONOMIC ENTERPRISE DEVELOPMENT OFFICER
Bacolod, Lanao del Norte
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ISSUANCE OF TRIP TICKET FOR EQUIPMENT UTILIZATION
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: LGU Officials, Employees and Equipment Lessee
HOW TO AVAIL OF THE SERVICE:
A. For Officials and Employees1. Travel Order
B. LESSEE1. Personal Application for Less
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Present themselves
at the office and
apply for Less for
any of the
equipment
available in the
LGU (for private
individual &
Travel Order for
Officials and
Employees,
Interview the
applicant as to the
No. of Hours of
equipment
utilization & its
destination.
1 min. MEEDO
Staff
2
Receive further
instructions as to
how and when the
client receives the
Trip Ticket.
Instruct the client
to necessary fees
for the rental of
equipment (for
private persons
and/or firms)
1min. MEEDO
Staff
3 Wait for the
issuance of Trip
Ticket
Issue Trip ticket
and present it for
approval and
signing by the
LCE.
2 mins. MEEDO
Staff
Trip Ticket
4
Receive the
approved Trip
Ticket and wait for
the Driver/operator
on the scheduled
date of
travel/operation
Release the
approved Trip
ticket
5 mins.
MEEDO
Staff and Mun.
Driver and/or
Operator
Approved
Trip Ticket
END OF TRANSACTION
OFFICE OF THE MUNICIPAL PLANNING AND DEVELOPMENT COORDINATOR
Bacolod, Lanao del Norte
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QUERIES ON VARIOUS DATA NEEDED IN PROJECT PLAN PREPARATION AND
IMPLEMENTATION IN THE MUNICIPALITY
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: Barangay Officials, & National Agencies with assignment and functions
In the Province of Lanao del Norte
WHAR ARE THE REQUIREMENTS:A. Type & Location of the Proposed Project.
HOW TO AVAIL OF THE SERVICE:
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Present themselves
at the office for
query
Interview the
applicant as to the
Type and
Location of the
proposed project
1mins MPDO Staff
2
Receive further
instructions as to
how and when the
client receive theneeded document
Instruct the client
to necessary fees 1min. MEEDO Collector
3
Wait for the
issuance of the
needed document
Issue the needed
document with 5min. MEEDO Staff
4
Receive the needed
document
Release the
document 1min. MEEDO Staff
END OF TRANSACTION
OFFICE OF THE MUNICIPAL ENGINEER
Bacolod, Lanao del Norte
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ISSUANCE OF BUILDING PERMIT:
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE:
WHAR ARE THE REQUIREMENTS:
1. RESIDENCE CERTIFICATE (CEDULA)
2. PUROK CLEARANCE3. LOT TITLE (5 COPIES XEROX)
STANDARDS PLANS:
1. 6 SETS BLDG. PLANS W/ BLUEPRINT
a. ARCHITECTURAL PLANSb. STRUCTURAL PLANSc. PLUMBING PLANSd. ELECTRICAL PLANS
2. BILL OF MATERIALS/COST ESTIMATES (5 SETS XEROX)
3. BLDG. SPECIFICATIONS (5 SETS XEROX)
4. DESIGNED ANALYSIS (FOR2-STOREY & ABOVED)
INDIGENCE1. BUILDING SKETCH PLAN
2. ELECTRICAL SKETCH PLAN
HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration of
Activity Person in Charge Fees Form
1
Go to Municipal
Engineering office &
present all the required
documents.
Check/review all
the required Plans
and Documents.
30 mins.
MEO Staff
2
Wait for the Computation
for payments
Computation for
payments
5 mins.
MEO Staff
3
Proceed to MTO for
payments
Wait for clients
bldg. Permit O.R. 15 mins.
4
Proceed to Bureau of Fire
(BFP) Office
5
Proceed to Mun. Planning
& Devt Office (MPDO)
6 Back to Engineering
Office
For the Issuance
of approved Bldg.
Permit
3 days
7
Proceed to Municipal
Mayors Office
END OF TRANSACTION
OFFICE OF THE MUNICIPAL BUDGET OFFICER
Bacolod, Lanao del Norte
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CIVIL REGISTRATION
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: CONSTITUENTS
WHAR ARE THE REQUIREMENTS: O.R. from the Treasurers Office
HOW TO AVAIL OF THE SERVICE
Step Application/Client ActivityDuration of
Activity Person in Charge Fees Form
1 Ask Civil Registry
Form 1-A
Verify as to
Office Record
8 mins. clerk
Civil Reg.
Book of
Live Birth
2 Pay O.R. to MTO
Process Birth
computerized 5 mins. clerk 50.00
3
Wait for the release
of the copy Signed & Sealed 2 mins. MCR Form 1A
END OF TRANSACTION
OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
Bacolod, Lanao del Norte
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CIVIL REGISTRATION
Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.
DURATION:
WHO MAY AVAIL OF THE SERVICE: CONSTITUENTS
WHAR ARE THE REQUIREMENTS: SECPA, CENOMAR, BAPTISMAL, AFFIDAVIT, VOTER REG.
RECORD, NBI/POLICE CLEARANCE, SCHOOL/MEDICAL/GSIS
BUSINESS/EMPLOYMENT RECORDS AND OTHERS.HOW TO AVAIL OF THE SERVICE
Step Application/Client Activity
Duration
of
Activity
Person in
Charge
Fees Form
1
Present COLB,
COM, COD to
MCR/clerks
Check data if no
data seek
assistance from
the clerk for
typing purposes
20 mins. Clerk/MCR
Stipulated
existing
Ordinances
for
different
fees.
Form 102,
103, 97,
90, Form
1A, 3a,
2A, 1B, 3B
2
Pay to the Mun.
Treasurers Office
Payment per
existing
Ordinance andissue official
receipt
2 mins. Revenue
Collection Clerk-1
Official
Receipt
3
Wait COLB, etc.
for coding, signed
and received by the
MCR.
Release OLB,
etc. sealed
include O.R.
1 min. MCR
FOR R.A. 9048
1
Present SECPA
from NSO for
correction/changed
Check/verify if
soughted for
correction/or
changed
18 days for
CCE, 1 mo.
For CFN
Client/clerk
MCR
P 1,000.00
P 3,000.00
P 500.00
R.A. 9048,
No. 1.1,
1.3, 1.4,
R.A. Form
No. 101
2
Pay to the office of
the Mun. Treasurer
O.R. issued
Xerox 3 copies
for Manila
2 to 3 mos. OCRG,
NSO, Manila
3 Wait for
affirmation from
Manila
Waiting LBC
prepared to
return from
Manila
1 to mos. OCRG,
NSO, Manila
SECPA
END OF TRANSACTION
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