Internet of Everything in Action: Value at Stake in Public Sector

The Internet of Everything (IoE) in the Public Sector

Dan Kent, Senior Director of Systems Engineering & Chief Technology Officer, U.S. Public Sector, Cisco

IoE & Fast IT •  IoE demonstrates the necessity for a much more limber infrastructure for IT

•  IoE drives faster innovation, making organizations hyper-aware, predictive, and agile

•  $19T potential IoE value that requires a new IT model – Fast IT– that is simple, smart and secure –  Simplifies IT infrastructure and reduces complexity –  Cuts costs bringing together physical and virtual assets –  Creates single, unified infrastructure

•  Fast IT helps organizations grow by increasing visibility, programmability, and control of IT infrastructure

•  Fast IT embraces today’s technology transitions of cloud, mobility, and security, along with data analytics, and Internet of Things

Public Safety & Justice City of San Antonio, Texas

•  Advanced synchronized traffic light program and a live video system for remote court hearings

•  Video kiosks in high-traffic areas for routine municipal court services to maximize resident use

•  Video captured in police cars automatically records from two cameras when lights/siren turned on and uploads video via wireless

•  Expanded infrastructure to include sensored LED street lighting system

•  Planning a city-wide smart parking initiative

Public Safety & Healthcare California Department of State Hospitals

•  Revolutionized its physical security in response to employee concerns around facility security

•  RFID solution across Napa State Hospital and utilized tag and breakable lanyards to create unique alarm system to improve safety of patients and staff

•  Personal Duress Alarm System (PDAS) is a Wi-Fi-based alarm system

•  Napa State Hospital estimates 100 alarms each day for incidents; from physical altercations to small accidental incidents

•  Additionally, Metropolitan and Patton State Hospitals have adopted the PDAS technology and security approach

Education & Healthcare University of Virginia Telehealth

•  Expanded to medically underserved in Latin America, the Caribbean, Africa

•  Basic medical services in 40 specialties, including psychiatry, cardiology, pediatrics, child neurology, orthopedics, and genetics

•  Uses video conferencing, digital imaging, real-time digital scoping and patient monitoring, and data management solutions, in particular TelePresence and Jabber

•  Starting to analyze patient encounter data that is collected to improve and streamline care delivery

Transportation & Emergency Management City of Chicago, Illinois •  The Chicago Tech Plan aggregates and releases data

to the public; increases the efficiency of city programs through analytics; encourages technology sector growth; and builds modern infrastructure and smart communities to propel technological innovation

•  The Chicago Transit Authority uses technology to track public transportation in the city and provide real-time information to bus and train commuters by combining onboard computers, GPS systems, smartphone applications, SMS and web-accessible updates

•  The Office of Emergency Management and Communications operations center serves as a single coordination and data analysis hub to assist city official in responding to emergencies and incidents

•  Chicago’s Streets and Sanitation Department uses cameras, sensors, and tracking applications to ensure Chicago’s roads and provide clear and open travel

Cisco Study Reveals Top 10 Ways Public Sector Capturing IoE Value

Joseph Bradley

General Manager, IoE Practice, Cisco Consulting Services

What We’re Announcing

Augmenting its groundbreaking research, Cisco and Cicero Group studied 40 public sector organizations globally 1

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Top 10 insights show how public sector organizations are capturing IoE value today

The five steps public sector organizations can take now to capture value from IoE

Governments Struggling To Do More with Less

§ Global recession §  Lower taxes

receipts § Fiscal austerity

§  Improved services - Transportation - Education - Healthcare - And more

Financial Resources at Breaking Point

Citizen demands

Current environment

To Thrive Today, Governments Must Be Hyper Aware, Predictive, and Agile…

Hyper-Aware Predictive Agile § Sense the location,

status, and context of public sector assets and environment

§ Collect citizen ideas and inputs for innovation

Accelerating Innovation

§ Optimize performance of assets, operations

§ Foresee and proactively address emerging threats to safety and security

§ Build platforms for new types of citizen experiences

§ Transform service delivery and operating models at speed

…by Connecting People, Process, Data, and Things

Delivering the right information to the right person (or machine) at the right time

Process

Physical devices and objects connected to the Internet and each other for intelligent decision making; often called Internet of Things (IoT)

Things

Connecting people in more relevant,

valuable ways

People

Leveraging data into more useful

information for decision making

Data IoE

For Example, Nice City Increased Parking Revenues 40-60% without Raising Taxes

•  Parking spaces •  Parking meters

•  Space availability

•  Pricing •  Payment •  Finding spaces

•  Traffic wardens •  Citizens/drivers •  City planners

•  Increase compliance by 30% •  Parking Revenue increase 40% – 60% •  City data sales •  Reduced congestion, time-to-park •  Dynamic pricing — revenue increase

Process Innovation

People Impact

New Data Flows

New Things Connected

Value Impact

Cisco’s First Study Showed IoE Creates $19 Trillion in Value for Companies and Governments

IoE Value at Stake

Trillion

Private Sector Includes both industry-specific and horizontal use cases.

§  Customer Experience: $3.7T §  Innovation: $3.0T §  Employee Productivity: $2.5T

§  Supply Chain: $2.7T §  Asset Utilization:$2.5T

§  Increased Revenue: $125B §  Reduced Cost: $740B §  Employee Productivity: $1.8T

§  Connected Defense: $1.5T §  Citizen Experience: $412B

Public Sector Includes cities, agencies, and verticals such as healthcare, education, defense

Building on this Research, Cisco Studied 40 Public Sector Organizations Benefitting from IoE

Amsterdam Korea Hamburg

§  Objective: Improve environment §  Solution: 13 Smart Work Centers §  Impact: 64 agencies / 71 public

organizations increase productivity, save costs, improve job satisfaction

§  Objective: Economic development, investment, quality of life

§  Solution: Smart grid, lighting, parking, work centers, Wi-Fi, buildings

§  Impact: 9-14% energy savings; fewer electrical outages

§  Objective: Improve infrastructure and quality of life

§  Solution: Extensive sensor system and management centers

§  Impact: Increased efficiency / lower impact on surrounding traffic

Top 10 Public Sector IoE Insights 1.  Public sector organizations among world’s leading IoE innovators 2.  Cities using comprehensive strategies to capture IoE value 3.  Powerful network foundation expands the art of the possible 4.  Scalable pilot projects build support, momentum, and expertise 5.  Data analytics magnify impact of IoE 6.  It’s an app, app, app, app world 7.  IoE solutions must address people / process, not just data / things 8.  Transparency and open data drive stakeholder engagement 9.  IoE is a catalyst for breaking down organizational silos 10.  Senior leadership / tangible public benefits essential for success

What Public Sector Leaders Should Do Now Develop an action plan to accomplish your objectives – IoE is here today 1

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Select technology partners who have IoE vision and expertise – unexpected answers will come from outside of your organization

Build the network foundation you need for multiple projects – the platform is more important than the product

Start piloting – fail fast and often to win

5 Be open to the possibilities, believe the unbelievable, and get ready for an amazing journey

The Internet of Everything incorporates the technology, tries to build a control process, and includes people in this process in order to build more intelligent systems. If you try to approach this type of model and you leave out processes and people, you are going to be left with half-truths, or an incomplete solution.

— Dr. Sebastian Saxe, CIO Hamburg Port Authority

Internet of Everything in Action: Value at Stake in Public Sector

Sly James Mayor

Dan Buckley Principal Engineer

Matt Bronson Ass. City Manager

Dan Kent CTO Public Sector

Joseph Bradley MD, IoE Consulting

Zia Yusuf CEO

Kansas City, Missouri

Mayor Sly James

SFMTA : Putting IoE on the Road

Daniel Buckley Chief Engineer

SF Municipal Transportation Agency Connected Strategy

We work together to plan, build, operate, regulate, and maintain the transportation network, with our partners, to

connect communities SFMTA Mission Statement:

SFMTA – Connected Architecture

DSRC  V2I

SFMTA - Connected People

TransportationManagement

Center

Train  Control

Parking the great unsolved urban challenge

Culver  City  Sausalito  

New  York  City  Roosevelt  Island  

 15  blocks  for  1  year  in  Los  Angeles  

 950,000  miles    –  excess  vehicle  miles  driven  

 47,000  gallons  –  wasted  gas  

 730  tons  –  carbon  dioxide  greenhouse  gas  

 

•  Based  on  2007  UCLA  Study  by  Prof.  D.  Shoup  •  Based  on  IBM  Global  Parking  Survey,  2011  

 20  CiOes-­‐  Global  Parking  Survey  2011  

 6  of  10  drivers    –  abandoned  parking  search  at  least  once  

 18-­‐20  minutes    –  on  average  spent  finding  parking  

 All  this  driving  to  get  nowhere  

 

Streetline™ Integrated Smart Parking Platform"

Streetline IoT Gateway for CGR: Backhaul to the Internet "Using Cisco Smart+Connected™ City WiFi"

Streetline™ & Cisco - Integrated Smart Parking Platform"

Data"Center"

Internet"

R R R

Ultra-Low Power Wireless Sensing Network:Using Sensors or IP Cameras"

ParkSight™"Parking Analytics Web App"  

Parker™ & ParkerMap™ "Consumer Guidance "Mobile and Web"  

ParkEdge™"Parking Facility Management"Web App"  

Guided Enforcement™"Violation Guidance Web App"  

Video detection integrated into Streetline applications

Streetline  Smart  Parking  ApplicaOons  Cisco  Camera  and  DetecOon  Engine  

Streetline IoT Gateway For Cisco CGR 1240

•  Manages low-power mesh network and up to 500 vehicle sensors

•  Connects vehicle sensor network with Cisco WiFi or cellular backhaul

•  Uses CGR power and backup supply to withstand power outages

DEMO

Matt Bronson

Assistant City Manager, City of San Mateo

San Mateo, CA-- Case Study

Challenge •  Busy downtown area with high parking congestion •  Difficult for visitors to find parking & understand policy •  No integrated platform for on-street parking & nearby garages, lots

Solution •  Streetline’s Smart Parking sensing technology in collaboration with

Cisco including: Parker™, ParkSight™, ParkerMap™

Business Results •  Aggregated sensor data and static garage information provides

motorists with hands-free voice navigation to open spaces in real-time via the Parker app

•  Improved parking workforce management using apps and analytics •  Shifted policy to match measured demand patterns

•  Located in San Francisco Bay Area, CA

•  Over 100,106 residents; (update) •  Downtown district - over 600 local

businesses

Is my parking priced correctly?

Spaces 8a 9a 10a 11a 12p 1p 2p 3p 4p 5p 6p 7p 8p 9p 10p 11p Avg.100 E 3rd Ave (North) 23 19 28 52 80 94 92 85 79 79 89 94 94 93 86 57 21 70100 E 3rd Ave (South) 25 6 14 37 72 96 94 87 80 80 91 97 97 95 83 54 22 66200 E 3rd Ave (North) 16 55 67 85 93 97 95 92 89 92 96 97 97 97 94 80 58 86200 E 3rd Ave (South) 17 56 66 78 84 95 93 88 84 86 94 98 98 97 92 75 58 82200 S B St (North) 21 36 55 81 89 92 91 89 88 91 92 94 93 92 91 88 80 80200 S B St (South) 10 33 46 68 84 93 90 83 80 88 94 96 96 95 91 79 64 76300 S B St (North) 19 12 20 41 76 92 90 84 82 85 91 95 96 94 84 50 27 67300 S B St (South) 3 58 62 80 91 96 95 89 89 91 94 96 97 97 90 65 42 85

Hourly Average 134 34 45 65 84 94 93 87 84 86 93 96 96 95 89 69 46 77

Occupancy (%) by Hour

Excess  demand    (low  availability)    during  peak  hours  

Key  Takeaway  By  looking  at  hours  of  highest  demand,  City  change  rates  to  influence  behavior  and  increase  availability  

Highest  demand  during  policy  hours  

City  of  San  Mateo    Popula@on:  over  100,106  Suburban  city  with  ac.ve  downtown  merchant  area   1.  RATES    

How to achieve TARGET OCCUPANCY?

Shi4  policy  hours  to  begin    3  hours  later  due  to  low  demand  8am-­‐10am  

and  high  demand  from  5pm-­‐11pm.    

 -­‐

 20

 40

 60

 80

 100

12a 1a 2a 3a 4a 5a 6a 7a 8a 9a 10a 11a 12p 1p 2p 3p 4p 5p 6p 7p 8p 9p 10p 11p

%  Oc

cupa

ncy

Occupancy   (%)  by  Month  &  HourJune July August

Target  Occupancy  

Key  Takeaways  City  can  increase  availability  and  turnover  rate  by  shi=ing  policy  hours  to  align  with  highest  demand    

City  of  San  Mateo    Popula@on:  100,106  Suburban  city  with  ac.ve  downtown  merchant  area  

2.  POLICY    HOURS  

For press attending online, please pose your question in the chat window.

Q&A

Ashley Z. Hand Chief Innovation Officer

Dan Buckley Principal Engineer

Matt Bronson Ass. City Manager

Dan Kent CTO Public Sector

Joseph Bradley MD, IoE Consulting

Zia Yusuf CEO

Troy Shulte City Manager

Thank you.