CINDY SMITH2867 Briarwood DriveHorn Lake, MS 38637

662-393-7383 (H) 901-270-4372 (M)CSmith31603@att.net

SUMMARY OF QUALIFICATIONSOver 15 years’ experience providing high level customer service and account management satisfaction within an accounting and reporting arena. Ability to succeed in high pressure situations. Quick learner, adaptable, energetic, dependable, team player, dedicated, detail oriented, effective communicator, excellent problem solving/solution development

WORK HISTORY

Randstaff Staffing/Regions Insurance – Memphis, TN 2015-CurrentAccounts Payable Specialist

• Perform audit and compliance verification of employee expense reports in accordance with published standards and controls for the Travel & Entertainment Policy

• Scan, file, and verify all original receipts have been submitted with the expense reports• Communicate verbally or in writing with employees regarding discrepancies, missing

signatures, receipts or documents needed for compliance of Travel & Entertainment Policy

• Process expense reports to ensure timely and accurate reimbursement of employee expense reimbursements coding to correct division, department and GL number

• Answer questions from employees regarding expense reports • Process various vendor invoices coding to correct division, department and GL number• Serve as back-up in check room. Match invoices to checks, verifying amount, vendor

name and address. Prepare checks for mail with postage. • Other duties as assigned

Cartus (formerly Primacy Relocation) – Memphis, TN 1999-2015

Sr. Relocation Accounting Analyst (2012-present)• Serve as a technical resource and policy expert for a client portfolio while ensuring

customer and client needs are met in an efficient manner• Provide detailed client reporting related to all aspects of client finance• Process payroll tax gross-up on relocation benefits for 20 clients (over 1,000

employees) • Reconcile taxes with client payroll to ensure year-end W-2 calculations are accurate• Assist customers with questions pertaining to payroll updates and year-end tax

packages• Provide third-party tax providers with global tax reports for expatriates, inpatriates, and

international assignments• Assist in client portfolio financial management for a variety of tasks and liaise with

many different internal groups, including operations and account management• Process and reconcile monthly accrual reporting for several clients (performed this task

in all positions held at Cartus)

Sr. Financial Analyst/Expense Services Associate Director (2007-2012)

• Directed the financial implementation (expense management & payroll reporting) for new clients, working closely with implementation and account management teams

• Maintained a working relationship with 20+ clients and account management, serving as a primary point of contact for issues related to client finance

• Created and maintained payroll/accounting feeds, job-related fields, special processes, and financial audits in a proprietary computer system

• Created and maintained a variety of financial reports needed for weekly invoicing, budgeting, client reconciliation, and monthly reporting for all assigned clients

• Assisted Payroll Reporting department with year-end tax reporting and associated client presentations

• Provided ongoing support and issue resolution for the finance programs of assigned clients

• Review and audit expenses for taxability for assigned clients on a periodic basis

Data Management Analyst (1999-2007)• Created and managed reports for new clients• Created and maintained various reports, including Web reports, ad-hoc reports,

quarterly/semi-annual/annual reports for a wide variety of private and U.S. government agency clients

• Provided several training sessions per year • Performed special projects and internal reports as assigned

Disney Direct Marketing – Memphis, TN 1993 – 1999Sr. Team LeaderOutlet Coordinator/Team Leader

Lithograph Printing Company – Memphis, TN 1987 – 1993Accounting AssistantPersonnel AssistantCustomer Service Assistant

ACCOMPLISHMENTS Promoted to higher level positions at all organizations I have worked for Recognized on multiple occasions with Bravo Award Identified as Trainer for new hires and existing employees Mentor Program member

SKILLSMS Office, Excel - expert level, Word, PowerPoint, Matrix, Atlas, RAS Payroll, Cognos, Sagitta

EDUCATIONNorthwest Mississippi Community College – Senatobia, MS – Associates Degree, Business