Cindy Brooks 360.907.232116624 N. 2nd Lane, #207, Phoenix AZ 85023 cindyb1030@yahoo.com

EducationMasters of Science, Healthcare Administration Bachelor of Science, Healthcare AdministrationGrand Canyon University, Phoenix AZ, April 2016 Warner Pacific College, Portland Oregon, 2013

Professional ExpertiseExperienced health care office manager with over 10 years’ experience multitasking in finance and payroll, information technology, insurance, compliance and health care. Highly organized with attention to detail and able to balance demands of multiple projects and schedules. Skilled in problem solving, with both people and numbers.

Professional ExperienceThe Palazzo -BOS April 26, 2016-Present

Payroll- 200+ employees, every two weeks assist corporate in facilitating payroll. AP-Prepare invoices for processing with GL account information, send weekly Orientation-Orient new hires as often as once a week, including all paperwork.

School Feb 2010 – April 2016Warner Pacific College for Bachelor and Grand Canyon University near completion for Master’s degrees

Various Temporary Agencies (Stiver’s Staffing in AZ) Present-Aug 2011

Office Management and Administration Phoenix AZ/Portland OR

Healthcare: Billing, Insurance, Reception Accounting: QuickBooks, AR and AP, General Accounting, Billing and Collections Systems: Created Excel database to solve business challenges Customer Service: phone service, customer service escalation and resolution

Safeway Corporation Feb 2014-Sept 2014Customer Service Phoenix, AZ

Assist customers with the club card questions and needs

Lincoln Memorial Jan 2010-Oct 2009Family Services Representative Clackamas OR

Liaised with families of recently departed

Handled legal documents, burial and cremation services, support and sales navigating difficult situations

FL Management Sep 2009-Dec 2008Executive Assistant to CFO

Fairview OR Prepared reports after collecting and analyzing information Handled day-to-day operations of the office Organized and maintained files and records including meeting records Planned and scheduled meetings and appointments Managed projects and conducting relevant research Provided quality customer service Maintained office supplies, anticipating needs, evaluating and vetting new office

products, placing and expediting orders, verifying receipt of supplies.

Telecare, Inc. Dec 2007-July 2007Business Office Manager Woodburn OR

Served as accountant handling payroll for 40+ employees, AP & AR, Credit Card Reconciliations

Dispensed and reconciled petty cash for clients and business. Assisted with preparation and tracking of annual budget Liaised with finance and other departments

San Jose Sub-Acute & Skilled Care Nov 2006-June 2007Office Manager San Jose, CA

Assisted with payroll for 250+ employees Reviewed all account and created reports for administrator Conducted meetings with families resolving financial questions Entered AP & AR providing phone coverage for the main office

Technical Skill SetQuickBooks, Excel, Word & PowerPoint, Access, Publisher, IT support, Visio, Copier’s, Krono’s, ADP, Medicare billing, Centricity, Epic, Outlook

ReferencesAvailable upon request