christmas party brings holiday cheer - airport shuttle ... party brings holiday cheer continued on...

January- February 2015 Volume 19 Issue 1

On December 19, all employees, independent contractors and their families were welcomed into the Big Tent for our annual Christmas Party. The theme of this year’s celebration was “An Old Fashioned Christmas,” with glittery nutcrackers, cozy fireplaces, and red, green and white decorations placed high and low.

Food was aplenty, and many activities kept the partygoers busy. Some families had their pictures taken with Santa or the Disney characters, while others enjoyed having their faces painted, getting temporary tattoos, receiving whimsical balloon animals, playing games, and making their own picture frames at the arts and crafts area. Still others could be found dancing to the beat of the D.J.

A sincere thank you to the many employees and independent contractors who bought raffle tickets this year. All proceeds go to The Russell Home for Atypical Children, and you helped raise more than $10,900 that will assist the home with their many special needs.

It was a fun-filled day for all, and the party committee wishes everyone all the best for a healthy and prosperous New Year!

Christmas Party BringsHoliday Cheer

Continued on Page 2

2 January - February 2015

2014 Christmas Party Planning Committee: Thanks to our wonderful Santa’s Helpers:

Ali SyedAmy FieldsAngel CrespoAnne LaxsonBarbara StadigBeatriz MartinezKarl ClementsCathy LarsonCharlene NorwoodCharlie KauffmanMary JohnsonChris LuckieChris RecicarChristine GaineyCindy TurnerColleen Gibison

Colleen GormanCovottis UpshawCraig FlowersCristina MarinCurtis MurrayCurtis RennerDavid RoseDonnie DieterleErin LeonhardtEverett McClungFritzner MontaubanGreg PawlikGregory MooreJanice LoweJeannise UtilJay Delgado

Jeanne HamiltonJennifer CampbellJim AdamsJohn HebertJohn McCammackJudy HaleyJustin StreamKaren KeimKaren PitcherelloKathy TurnsKerri Ludwig-KrinerKesha JenkinsKevin GardnerKim SmithKraige JeanKrista Giaccone

Linda SchwarzLuis PrimicieroLydia CortezLynn CallahanManny MolinaMarcy LapetinaMarisol BadilloMark FredericksMichael BridgesMichael DuttonMickie GoelzMike FerraraMike FirebaughMike McGrathMikell ShullerMohammed Khan

Nancy ProvenzanoOmar MoralesOrtancis GainesOscar TorresPatty RosePeggy NanceRicardo SpencerRob WhiteRobert GreeneRodney PoseyRodrigo ZerpaRon KennaRoy RichardsonRuben Jean LouisSkip HavenerSusan Good

Terry LamanaTina BushTina FawlsTom Blihar

Vanessa SalazarVic LaxsonWally Morales

Adalisa Jackson-KingCity Cab Company Maintenance Team: Robert Phelps, Robert Brown, Denny Robles, Steven Ouy, Chuck Williams, Gabriel Pellegrin, Carlos Callazo and David BarkerBill LangbeinChris EarlCity Cab Operations Team: Brian Roy, Wayne Nassis, and Mike McGrathColleen GormanDan FordCity Cab Field Operations Team: Chris Recicar, Tyler Henry, Johana Botero, Carl Hobbs and Lenny LaGrangeFritzner MontaubanGwynn SutterbyHugh DowlingHello! Florida Staff: Brian Langdon, Tina Fawls, Dave Lagenbach, Renee Mayo, Paola Santagati, Cindy Turner, Bill Bigelow, Donna Fein, Trish Kanner, Stephenie Black- Grant, Sabine Sigel-Brown, Mike Babb, Irene Hackworth, Colleen Gibison and Mary Anne Shafer

Janice LoweJim UngvaryJon LeeJose PujalsJulie JamesJunny ChalothornKarl ClementsKirby RentalsKerri Ludwig-KrinerKraige JeanLarry DunihoLinda and Murray CollinsLinda KauffmanLisa LangdonMax KingMichael DuttonMike GrecoMike LalikosPamela OcañaRosemary GatesSandy EstevesShannon GravitteTodd SutterbyWarren Wagman

Atlantic AutomotiveBattery U.S.A.B.B. King’sBranding SpecialistCanteenCaribe RoyaleCuba LibreDave & Buster’s, Inc.Flash Electric of Central Florida, Inc.FM Automotive Collision CenterFogo De ChaoGaylord PalmsGrower KetchamHard Rock CaféHilton OrlandoHouse of BluesHufstetler & CompanyiFlyI-Ride TrolleyJones, Hurley & Hand, PAJW Marriott Legoland Florida

Michael Murray Ent.Mr. & Mrs. Hugh DowlingMuncie Transit SupplyNAPAOrlando Fluid Power Hose & FittingOrlando FreightlinerPlanet HollywoodPrater Radiator, Inc.Ritz CarltonRoyal BatteryDiscovery Cove/SeaWorld/AquaticaSonny’s BBQTransistor Regulator/Starter Alternator Service, Inc. (TRS)UniversalVehicle SpaVenetian RoomWarehouse, Inc.Wild FloridaWonderWorksZepZoomAir

Many thanks to our generous partners for prize contributions:

David Dease Ron JonesRodney Posey

Cathy LarsonMickie GoelzAriel Christenson

Donnie DieterleJoy Fleming


WELCOME ABOARD WELCOME ABOARD

Please welcome Sunshine Baker, our new SocialMedia & Communication Manager at Hello!Florida. A native of the Florida Keys, Sunshinecomes to us from UCF, where she earned an MAin Mass Communication and currently serves as a professor of Social Media. With a varied background that includes human resources management, employee training, and running

e-commerce websites, Sunshine has worked as a consultant for the last 4 years, managing digital marketing and events for hospitality clients. Sunshine will be taking the lead on the new employee intranet, managing all social media platforms, and sharing the storyof Hello! Destination Management both in print and online.

Please join in welcoming Debbie Hilliard toHello! Texas as an Account Executive. Debbie’s a true veteran in our industry, with more than 30 years of meetings and events experience. Aproud Texan, she has lived in Austin for morethan three decades and served as a meeting and convention planner before starting a Destination Management Company division for a local

sightseeing tour company. She loves working at Hello! becauseexceeding client expectations gives her great satisfaction. di li t t ti i h t ti f ti

Mears welcomes Grit Rambusch as Executive Assistant to Karen Pitcherello in Travel Industry Sales. Grit moved from Germany to Orlandoin October 2014. She has a degree in Hotel Business and another degree in Culinary Arts/Pastry Chef. She brings with her 12 years of hospitality experience working for hotels in Germany, Miami, Sonoma, CA and Dubai,

followed by 4 years at a cooperative bank. Grit is looking forward to the next chapter in her life working for Mears and enjoying theFlorida lifestyle.Fl id lif l

We are pleased to introduce Danielle Rampersad as our new MDS Call Center Manager. Daniellecomes to Mears with more than 17 years of call center and customer service management. In addition to providing leadership for our Customer

Sigma Green Belt, Danielle has the education

our call center. Danielle’s responsibilities will include developing a formal training program, analyzing call routing, forecasting call

service. Please join in welcoming Danielle to our organization.

Hello! Florida welcomes Marisa Folz as Sales Coordinator. Marisa joined us in Septemberas a receptionist, and she recently graduated from the University of Central Florida’s Rosen College with a degree in Event Management. We are excited to have Marisa on our team!

We welcome Meg Singleton as Sales Coordinator with Hello! Texas. Born in Franklin, Tennessee, Meg joins Hello! with six years of industry experience. She holds a Bachelor of Science degree in Sociology from the Honors College at the College of Charleston in South Carolina. The three words that best describe Meg are versatile,

quick-witted, and passionate. She enjoys her role at Hello! because “it challenges me to be an effective multi-tasker, allowsme to expand my network of professional contacts, and keepsme informed on industry trends.”

Jackee Walker joins the Hello! DestinationNational

Creative Services Resource Manager. With the overwhelming success of the WebTool in Orlando, Arizona and Las Vegas, it just made sense that this “speed to market” technology

individual focused on it. Jackee will also be responsible for maintaining credible content within the iPad

of Science in Entertainment Business from Full Sail University and a Bachelor of Arts in Interdisciplinary Studies focused on Commerce and Humanities and Mass Communication from the University of Central Florida. Jackee will be based in the

Hello! Arizona welcomes Sales Coordinator,Ashley Young. Ashley received her Bachelor of Science in Hospitality and TourismManagement from North Dakota State University in 2013. She then worked for thePhoenician Resort as an Executive Meeting Specialist. Ashley joins Brianna Moody’s team, who handles the Phoenician. Ashley’s

enthusiasm and hard work make her a great addition.

EXAMPLE OF EXCELLENCE

Motor Coach Operator Hien Tran has served thousands of customers during his tenurewith Mears. Recently, our “Mystery Shopper”observed him aboard Disney’s MagicalExpress (DME). Congratulations to Hien for earning a Perfect Shopper Report and courtesy award! Here’s what the shopper had to say about his great service:“Hien did an outstanding job! He drove

OIA Customer Service Award

DME Lead Traci Kuen and MDSStarter Jenny Bourguignon(L to R) were recognized by the Greater Orlando Airport Authority (GOAA) for their outstanding customer service.


ON THE MOVE

City Cab Field Operations Manager Chris Recicar and Amy Medintz were married on September 27. Congratulations, Chris and Amy.

WEDDING ANNOUNCEMENTS

We are excited to announce that Christy Hornbuckle has been appointed Hello! Florida’s Director of Product Development in South Florida. Since joining us as a Sales Coordinator in 2009, Christy has shown great enthusiasm and an intense desire to “never settle for whathas just been achieved, but always try to take it to the next level.” These qualities were just two

of many reasons why she was promoted to the role of AccountManager in 2010 and then to Product Development Manager in 2012. She has exhibited a ceaseless desire to improve her team’s performance and processes. No matter how hectic the pace or how heavy the workload, her commitment to customers and co-workers is absolute. Christy’s leadership will make a huge difference for us in the years ahead.

Hello! Texas welcomes Michael Schultz as our newest Account Executive. Michael joinedHello! in March of 2013 with a BA degree in HR Management from the University of Central

and special events experience. He says he loves his current role “because of the people I work with and for, and the idea that no two

days or programs are ever the same. I’m passionate about forgingmeaningful relationships with my colleagues, vendors and clientsalike, and being part of a much bigger picture.” We are very excited to have him as part of our Texas team!

Please join in congratulating Natalie Sheahanon her promotion to Hello! Arizona Account Manager for Erin Maguire’s Omni team. Nataliejoined us in 2012 as Sales Coordinator andmoved into the role of Product Development Manager in November 2013. She has long shownan interest and enthusiasm for the operations role in our company and we are very pleased towelcome her to Ops!

Mears Transportation is excited to announce the promotion of Lionel Wells to the position of Manager-Airport Operations. Lionel has worked with us for more than three years as a Starter onthe docks at OIA and as a dispatcher in the Red Lot, where his outstanding work ethic has earned him the respect of the OIA staff and drivers alike; this will hold him in good stead as he moves into

his new role. Before joining Mears, Lionel worked in the Securityindustry in Orlando and owned and operated a limousine servicein Los Angeles. Please join in welcoming Lionel into his newposition and wishing him every success.

On October 25, Hello! Arizona Account Executive Rachel Bell and Charles Hall were married. Best wishes, Rachel and Charles.


15 YEARS

5 YEARS

Andy AcevedoMotor Coach Cleaner

Alexandru ColevMotor Coach Cleaner

Pam DaileyGuest Services Agent

Carl AngleseaMDS Dispatcher

Dominic De PofeMotor Coach Operator

Marcelino HoyoMotor Coach Operator

Kelly KruszewskiHello! Florida

Account Executive

Clifford MainMotor Coach Operator /

CDL Instructor / Field Trainer

Paula MinorczykMDS Cashier

Karla MorrisCustomer Service Representative,

Special Accounts

Maria SilvaMotor Coach Operator /

Field Trainer

Charlie KauffmanMotor Coach Operator

Lisa Langdon Christine SingerHello! Florida Field Staffer

20 YEARS

25 YEARS

Tim L. Baker Linda ChalfantShuttle Van Driver

30 YEARS

10 YEARS

Manuel Gamez

Motor Coach Operator Paula Mullins

Hello! Florida Field StafferRobert Seabrease, Sr.

Hello! Florida Field Staffer

Jeff MillerDirector,

Motor Coach Scheduling

Bret VoisinVice President,

Sales & Marketing

Luis LopezShuttle Van Driver

Butch SawyerSafety Investigator

Fresnel Dorce’Shuttle Van Driver / Field Trainer


1 YEARJamil Algarin, HFWillie Avery, CCCLauren Berbusse, HFKaren Best, HFNashira Camacho, CCCDevon Cribbin, HFKeith Daniel, MDSErika Dunn, CCC

Chaunsay Flythe, CCCGabrielle George, CCCJean Hector, MDSGabriel Janer-Marrero, CCCSherika Keaton, MDSAlexander Leclerc, MDSJose Lopez, MDSCarl McGee, CCC

Jacqueline Manso, HFCarla Martin, MDSPaula Martin, MDSSarra Mulugeta, HDCDawn Nichols, MDSLourdes Ocasio, MDSAngelina Ortiz, MDS

Courtney Ramirez, CCCRicardo Rodriguez, MDSPorche Sanders, CCCTiffany Shellberg, CCCAmanda Sookraj, MDSAmanda Taylor, MDSRobert Walentukonis, Jr., CCC

Mears recently participated in the District5 Job Fair presented by Commissioner Regina I. Hill at the Northwest Community Center (NCC). For many years, the NCC has been educating individuals interested in employment, as well as offering programs to assist youth and senior citizens. With 28

and more than 350 applicants in need of employment opportunities, the December job fair helped bring them together.

Orlando’s District 5 includes more than 40,000 residents from downtown to Hiawassee Rd. and points between,including many historic neighborhoods, such as Parramore, Rock Lake, Malibu,Clear Lake, Ivey Lane, Lake Sunset, the Willows and the Mercy Dr. corridor. It also includes Jones High School, Nikki’s Place Restaurant, the Amway Events Center, the Florida Citrus Bowl and the new Dr. Phillips Performing Arts Center.

Many thanks to Commissioner Hill and herstaff for organizing the event and allowing Mears to have a continued role in helpingour community grow even stronger.

Job Fair Draws Hundreds of Applicants

Hello! Florida Senior Account Executive Alison Davis sends KUDOS to Hello! Florida MarketingManager Monica Armstrong, Account ManagerJordan Bickel, Field Staffer Donnie Dieterle,Director of Creative Services Janice Dowling, Creative Services Manager Lauren Farrell, Vice President / General Manager Vic Laxson, Senior Sales Coordinator Khrystle Rader, Creative Services Production Manager Cameron Rust, Creative Services Manager Holly Steinebronn and Sales Coordinator Natalie Vilar:

Core Values:

Luxury Vehicle Chauffeurs Carlos Altamonte, Marti Decker, Sixto De Los Santos, Rene Garcia, Emilio Hernandez, Virgilio Lajara, Marilyn Ortiz, Luis Paulino, Ivan Rosa and Jose Ruiz send KUDOS to Rebecca Katsur, Contract Service Manager, Luxury Vehicle Division:

Core Values: Enthusiasm & Respect

Client Service Manager Nelson Pimentel sendsKUDOS to Sandy Esteves, Operations Manager Shuttle Vans / Limousines:

Sandy responds with KUDOS for Nelson:

Lee Bradley, Director of Client Services, adds:

Core Values:

KUDOS

The Metropolitan Express (location code #755) is now

Floridian Express6323 International Drive

Orlando, FL 32819407-351-4430Shuttle Zone 3

Luxury Vehicle Zone 130Taxi Zone 28

The Quality Inn Universal (location code #785) is now

WOW Resort Universal Studios6101 Sand Lake RoadOrlando, FL 32819

407-363-7886Shuttle Zone 3


The RIU Orlando Resort (location code #1076) is now

Hyatt Place Lake Buena Vista8688 Palm ParkwayOrlando, FL 32836

407-239-8500Shuttle Zone 4



Karen Diaz, MDS Supervisor Billing & Collections, was the lucky winner of the mountain bicycle from our fall Wellness Fair. The bike was presented toher during a birthday celebration in the Accounting Department.

Wellness Fair attendees who completed their biometric screening and

for entry into the drawing for the mountain bike. Additionally, $50 gift cards were distributed to the following employees who completed their online Health Risk Assessment by September 29:

HF, Leah Armstrong

CCC, Kenneth Bartels

MDS, Dieunite Bourguignon

MDS, Kimberly Bryant

CCC, Jamie Bush-Ryals

MDS, Stephanie Campbell

MDS, Michelle Caro

MDS, Thomas Conway

MDS, Lydia Cortez

CCC, Ruth Counts

MDS, Karen Diaz

MDS, Nathan Dinsel

MDS, Anthony Doski

CCC, Daniel Ford

MDS, Ortancis Gaines

CCC, Krista Giaccone

HF, Stephanie Green

MDS, Ruben Grant III

MDS, Rhonda Gregoire

MDS, Jannette Guifarro

MDS, Judy Haley

HF, Diantha Harris

MDS, Jack Henkle

MDS, Julie James

CCC, Shieva Jolly

MDS, Linda Kauffman

MDS, Drew Kovarik

MDS, Cristal Legault

CCC, George Legault

MDS, Janice Lowe

MDS, Andrew Mackhrandilal

MDS, Rae Maffeo

CCC, Beatriz Martinez

MDS, Simon McDaniel

HF, Julie Mezzina

MDS, Paula Minorczyk

MDS, Stanley Minorczyk

MDS, Peggy Nance

MDS, Leona Natale

CCC, Suze Orphee

MDS, Edward Porter

MDS, Garrett Rochester

HF, Kerry Sauber

CCC, Sandra Seestrom

MDS, Zethro Smith

MDS, Gloria Smith

HF, Laura Sullins

MDS, Samantha Tyner

HF, Stephanie Van Velzen

CCC, Lisa Zafar


Phase 1 of Downtown Orlando’s new Dr. Phillips Center for the Performing Arts opened on November 6, 2014. When both phases of the center are complete, it will include three performance theaters, an

The new center is also home to the Orlando Ballet and the Orlando Philharmonic Orchestra, and the arts education spaces will host dance, music and theater classes. Primary parking for the center is located inthe City Commons Garage on Boone Ave, and valet parking is availabledirectly in front of the Center on Magnolia Ave.

three-day community groundbreaking celebration. The commencement of the third theater (Phase 2) is currently being determined. Thenow completed Phase 1 includes the Walt Disney Theater, Alexis &Jim Pugh Theater, Seneff Arts Plaza, the School of Arts and other ancillary spaces.

Featured shows and artists scheduled to appear in 2015 include Disney’sBeauty and the Beast, Motown The Musical, In the Mood, HarvardGlee Club, Elvis Costello, John Mellancamp, Sarah McLachlan, Pippin, Anything Goes, Harry Connick, Jr., Idina Menzel, Bill Maher, Sergio Mendes, Jerry Seinfeld, Diana Ross, jazz trumpeter Chris Botti, Jason Mraz, Jackson Browne and Jay Leno.

The building itself is approximately 330,000 square feet. Along withthe performing arts center and its education and entertainment venues,the two-block site ultimately will accommodate new retail and publicspaces that enhance city life and create a vibrant gathering place.

The performing arts center is named for philanthropist and citrusmagnate Dr. Phillip Phillips (1874–1959), and the center is within walking distance of the house he and his wife, Della, owned onLucerne Circle. Dr. P. Phillips hosted many concerts, bringing acclaimedmusicians from all around the world to play on his front lawn for theentire Orlando community to enjoy.

Much-Anticipated Performing Arts Center Now Open

Mears Sponsors Dr. Phillips Center Mobile App

The Dr. Phillips Center for the Performing Arts app is now available for the iPhone. Sponsored by Mears Taxi, the app creates a mobile entrance to all the events, shows and activities that take place at the Dr. Phillips Center. Users can purchase tickets, create

on sale based on their preference of genres of shows, make dinnerreservations at Dr. Phillips Center restaurant partner locations and take a snapshot with a Dr. Phillips Center frame for upload to social media.

said Paul Mears III, President of Mears Transportation.


Walt Disney Theater (seats 2,700±) Phase 1 – Complete

such as the Broadway series, musical concerts and traveling shows

Offers exceptional sightlines, with tiered seating close to the stage

imaging and clearly understandable reinforcement for actors and singers

Alexis & Jim Pugh Theater (seats 300±) Phase 1 – Complete

A multi-purpose room ideal for theater, dance, music and education

black box that is typical of other smaller theaters

Acoustics offer strength and clarity of the spoken word

banquets and events

Acoustical Theater (seats 1,700±) Phase 2 – Completion date TBD

Will transform in shape and acoustics to ideally accommodate symphony, opera, theater, ballet and special events

Flexibility of the stage is achieved with a moving shell and towers that can be arranged to create rooms ideally shaped for each art form

Intimacy and sightlines are a priority

Dr. Phillips Center At a Glance

The average number of construction workers on-site daily during the project

Tons of steel used to construct this 3,321400Approximate square footage of the Disney Theater’s stage 6,000

30 34Number of teen ambassadors who attend classes at the center and serve as advocates for the arts in their communities

Works of art created by painter Tom McGrath for the ceiling of the Alexis & Jim Pugh Theater

Number of feet — plus 7 inches — from the ground at the tallest point of the building’s exterior

By the Numbers

The building’s construction involves 69 Florida companies, 49 of which are headquartered in Orange, Osceola or Seminole counties.

The DeVos Family Room (a gathering space for weddings, galas and community events) is a mostly glass-walled structure built over Magnolia Ave. It is 27 feet from the bottom of the windows to street level. The room has a maximum capacity of 400 and can be rented for special events.

The translucent glass in the lobbies is referred to as “ghost glass.”

The center’s distinctive cantilever roof is designed to mimic the look of an old Florida porch.

DID YOU

KNOW?


Congratulations, Safety Award Winners!

9-Time Recipientsp

GARCIA, CARMELO

SMITH, DAN

8-Time Recipientsp

CRAWFORD, DAVID

CZAYA, RICHARD

JAFFAR, SYED

JOACHIM, JONES

KANACK, WILLIAM

REARDON, WILLIAM

SHAW, TAMMY

7-Time Recipientsp

ARMISTEAD, MAURICE

BARAN, DANIEL

BLANCO, LARRY

BROWN, TAMARA

CABRERA, JOAN

DE POFE, DOMINIC

DIOGENE, FALETH

DUCOS, JOSE

GALLARDO, ALBERTO

GOZALES, JOSE M.

GUZMAN, WALDEMAR

JEANBAPTISTE, LIONEL

JEAN-GILLES, ANSON

KAUFFMAN, CHARLES

LAHENS, ROBERTO

LOPEZ, MARLON

LOVE, BOBBY

LUCKIE, CHRISTOPHER

MACLEOD, WILLIAM

MALAVE, RAFAEL

MATOS, HENRY

MEDERO, TITO

MENA, MARCIO

MOORE, GREGORY

MURPHY, WILLIAM

NEWMAN, MICHAEL

NILES, DANIEL A.

ORTEGA, BENJAMIN

PIERRE, JEAN “MARIO”

PORTER, EDWARD

QUIJIJE, ANGELA

RICHARD, LUCNER

ROCHA, ERNESTO

RUDINGER, ALVARO

SCHROEDER, PATRICK

STEEL, ROCKLAND

SULLIVAN, DAVID

TELSAINT, WILNEL

VERA, MATILDA

WALTERS, KENRICK

6-Time Recipientsp

ALANIZ, GERARDO

ATKINS, THERESA

BAKER, TIMOTHY

BLOOM, MICHAEL

COMMEAN, DANA

COOPER, RAYMOND

CULLATON, BRIAN

DEMARQUEZ, MARCELA

DIAZ, EDWIN

FELIZ, JOSUE

GAMEZ, MANUEL

GATLIN, JOSEPH

GOSS, NEIL

KILKENNY, PHILLIP P.

LAAJAJ, ABDELHADI

LASANTA, CARLOS

LOVERA-GUEVARA, ARMANDO

MAXIME, MOISE

MELENDEZ, ROBERTO

MEYER, MERRY

NICOLAAS, EDSEL

NUEZ, FELIX

ORTIZ, USBERTO

PANTOJA, JAROL

PAWLIK, GREGORY

PIMENTEL, DAVID

RETTGER, MARITZA

ROBERTS, DARRYL

RODRIGUEZ, EDWIN

SHUTT, JAMES

SILVA, MARIA

SURUJBALLI, MAHADEO

VALENTIN, RUBEN

VALLE, JOSE

VARNEY, LARRY

WALKER, FREDDIE

5-Time Recipientsp

BERMUDEZ, ALEJANDRO

BOKEL, PAUL

BORELAND, HORACE

BOWMAN, ROBERT

CONLEY, JAMES

GAINEY, GEORGE

GAITAN, LUIS

HENKLE, JACK LEON

KARAGINIS, NICHOLAS

LAWLER, DANIEL

LILEY, RICHARD

MAIN, CLIFFORD

SOSA, NESTOR

VILCHES, DAVID

WILKERSON, DON

4-Time Recipientsp

BAUER, BRUCE

COOPER, CRAIG

ELAM, NORMAN

FREY, SHARON

HUGHLEY, DONNA

JOYNER, ADAM H.

MACK, DAVID

RAYMONVIL, JUNIOR

ROACH, LAUREL

SMITH, RICHARD H.

SOSA, CARLOS

STURNIOLO, JOHN

TURCO, LOIS

3-Time Recipientsp

COLON, RANDY

DIFIORE, MATTHEW

FERNANDEZ, JUAN

GUZMAN, ARMANDO

JACKSON, JESSICA

KORNIOTES, WILLIAM

LOPES, BRADLEY

MASSE, DAVID

MERRICK, DONALD

PARKER, CINDY

SHIFLETT, JAMES

ZILLINER, ROBERT

2-Time Recipientsp

ANDERSON, BENJAMIN

APPOLON, JEAMS

COLON, RAUL

COLUMBUS, GIL

CONNOR, JAMES

DEJESUS, JULIO

DELEON, DIEGO

DILLON, DERON

HIGGINS, GERALD

LAFFIEN, MARK

MERCER, LAWRENCE

NIEVES, EDWIN

QUETTANT, ROGER

REAGAN, KEITH

SIRIANY, EDUARDO

STEWARD, DANIEL

VELEZ, OLGA

YOUNG, WARREN

First-Time Recipientsp

BOOTH, LEVERENZEL

BORGES, NOEL

BRISEUS, FITO

DEPENA, JESUS

DIGNAM, ANDREW

DOUCET, RONALD

GARCIA, EDWIN

GARCIA, PABLO A.

GASTON, LAQUINTA

GRIFFIN, MICHAEL

GUADALUPE, BENJAMIN

HECTOR, JEAN H.

HUFF, JESSE

JOHNSON, JERMAINE

KRUGER, KELLY

MACK, ROBERT

PAGAN, JEREMY

PEDRAZA, MIGUEL

POWELL, ROBERT

RAY, CHARLES

REYES, HECTOR

SAFEEK, ROY

SIMIC, MIODRAG

SMITH, KIMBERLY

SMITH, ZETHRO

SPENCER, NATASHA

STEVENSON, EXIE

TORRES, HERMINIO

TRAN, HIEN

WOLCHICK, EDWARD


Award 1 (for First-Time Recipients)

Snap-Shut Log Book Cover

Expandable Saddle Bag

Imprinted Stainless Steel Tumbler

Streamlight Key-Mate

Award 2

Tire Tread Depth Gauge

Milano Jr. Writing Pad w/Drake Twist

Calculator

Re-Usable Grocery Bags

Houdini Automotive Escape Tool

30100 Houdini Key Chain Rescue Hook Tool

Award 3

42” Arc Telescopic Folding Automatic Umbrella

24 oz. Expedition Water Bottle

12-pack Cooler Bag

Award 4

Tool Kit

Key Strap w/Carabiner Hook

Pen

Shopping Tote

Award 5

Life in Motion Primary Computer

Backpack

Digital People Counter

Award 6

Wrist-ease Mouse Pad

Windshield Sun Screen

Tumbler Set

Accent Sports Pack

Award 7

Duffel Bag

Pedometer

Frisbee

Award 8 & 9

Drivers received their choice of prize level awards from any one of the previous 7 award level group of items.

Drivers received awards based on the number of times they’ve achieved the safety program goals.

At the Visit Orlando annual meeting,

as Chairman, and passed the gavel to incoming Chair Peter Kacheris of theWaldorf Astoria. Paul served as Chairfor two years, during which Orlando set new records for visitors to the region. At the event, Mears announced a special promotion in which for every download of the new Mears Taxi app that day, Mearswould donate $10 to New Hope for Kids. This resultedin a $5,000 contribution to a wonderfulcharity that helps grieving childrendeal with loss.


Mears Taxi UpdateWith the launch last year of the new Mears Taxi

campaign to raise awareness of the app and begin to tell the story of this great new offering. You mayhave learned about our taxi driver training initiative,seen a billboard, heard a radio ad, or caught us on Facebook, Twitter or Pandora. This was all part of a strategic campaign to increase the number of people downloading and booking their taxi via the app and has resulted in thousands of new users ordering transportation via their smart phones. As technology continues to evolve, the year ahead will be focused on launching new app features and improving our levels of service, including a rebranding of our taxi

As a reminder, some of the great new featuresinclude:

Pay with your smartphone using credit card

Improved mapping – watch your driver en route to you

Rate your experience

Be sure to recommend the Mears Taxi App (free from the App Store and Google Play) to your friends, family and colleagues!

Visit Orlando


Shuttle Van Driver/Attractions Coordinator James Johnson was thanked by a grateful customer:

Core Values:

Luxury Vehicle Chauffeur Daniel Rich received these wordsof praise:

Core Values: Respect & Enthusiasm

Yellow Cab Driver Jason Bosini-Allday was commended by an appreciative customer:

Karin C. Burson, Customer Service Manager – Operations,Greater Orlando Aviation Authority (GOAA) adds:

David Dease, Director of Operations, Taxi Division states:

Core Values:

Yellow Cab Driver Sonor Saint Val received the appreciation of Dr. Nira Goldstein:

Core Values: Integrity & Enthusiasm

Lisa Winkelbauer, Director of Events with Leadership Orlando praised Sales Manager Ortancis Gaines and Motor Coach Operators Timothy Baker and Joe Gatlin:

Core Values:

Shuttle Van Driver Rodney Magalhaes received this note of appreciation:

Core Values: Respect, Safety & Enthusiasm

Ron Fulton, Manager, Carnival Cruise Line Operations and Hello! Florida Field Staffers Hector Gonzalez and Perry Schmidt received the gratitude of this customer:

Core Value: Enthusiasm

say about Luxury Vehicle Chauffeur Avey Alvarez:


A happy customer complimented Sales Coordinator Peggy Nance and Motor Coach Operators Leverenzel Booth, RandyColon, William Korniotes, Bobby Love and Martin Martinez:

Core Value:

Luxury Vehicle Chauffeur Bret Johnson provided great service to this customer:


Sales Coordinator Sarah Franks and Motor Coach Operators Latia Thompson and Edward Porter were complimented by Theresa Ferreri, Assistant Manager of Volunteer Services with UF Health Cancer Center - Orlando Health:

Core Values:

Anne Winger with Gartner sent her thanks to SalesCoordinator Erin Leonhardt, Motor Coach Operators Luis Castro and Victor Connor and Luxury Vehicle ChauffeurDomingo Gomez:


Checker Cab Driver Susan Good received these words of gratitude:


Cab Driver Edson Rodriguez:



Vicky Sales from Alberta, Canada was very pleased with the service provided by Luxury Vehicle Chauffeur Walter Hernandez:

Core Values:

Motor Coach Operator Bill Murphy received this note of thanks from Terry Wallace, Events Marketing Manager with ABC Fine Wine & Spirits:


Hello! Arizona Senior Account Manager Aja Jones wasthanked by this customer:

Core Values:

Christie Perdue, Events Manager with The Home Depot Foundation, expressed her gratitude to Hello! Arizona Account Executive Rachel Bell and Account Manager Holly Stephens:

Core Values:

Motor Coach Operator Gregory Moore “wowed” this guestwith great service:

Core Values:

Checker Cab Driver Ben Mays made a great impression on this customer:

Core Values: Respect, Integrity & Enthusiasm

Shuttle Van Driver Todd Affricano earned this compliment:

Core Values:

William Clayton Quilliam, Ph.D., CPA, CIA AssociateProfessor of Accounting, Barnett School of Business & Free Enterprise, Florida Southern College commended Sales Coordinator Sarah Franks and Motor Coach Operators Adam Joyner and Max Mena:

Core Values: Safety & Respect

Jennifer Whiting, Executive Director, Business Development and Client Logistics with Meeting Solutions, commended the service provided by Hello! Florida Account Executive ErinFeldman, Hello! Arizona Director of Creative Services Cendy Knight and Hello! Florida Vice President, Creative Services Mark Wells:

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Motor Coach Operator Warren Young earned this noteof appreciation from Kim Perry, Worldwide Operations Coordinator & Global Travel Manager with Hard Rock International:


Sales Manager Ortancis Gaines and Motor Coach Operator Michael Itani received these words of gratitude:


Motor Coach Operator Randy Porter review from this customer:


Hello! Arizona Account Executive Erin Maguire received these words of thanks from Angie Baber with Alegent Creighton Clinic:


Ron Otterbacher, Security Manager OLM Group at Orlando Health, was impressed with the service provided by Checker Cab Driver Mohammed Khan:

Core Values: Integrity, Respect & Enthusiasm


A grateful customer praised Luxury Vehicle ChauffeurJames Wynn:

Core Values:

Senior Sales Coordinator Rachel Bustamante and Limousine Chauffeurs David Lambke and Stan Minorczyk received this note of thanks from the Windy Ridge Fun Run Team:

Core Value:

note of appreciation to Vice President, Public Affairs RogerChapin, Sales Coordinator Charlene Norwood and Motor Coach Operators Brian Cullaton and Max Mena:


Luxury Vehicle Chauffeur Silvetta Auguste received the gratitude of a customer:

Core Values:

customer’s compliments for City Cab Driver Clinton Skinner:

Brain continues:

Core Values: Enthusiasm, Safety & Respect

Sales Manager Linda Schwarz was thanked by this customer:


Senior Sales Coordinator Rachel Bustamante and Motor Coach Operators George Blum, Richard Czaya, Dennis Greene,Lionel Jeanbaptiste, Adam Joyner, Max Mena, Latia Thompsonand Alvaro Rudinger were thanked by Nick Papatheodorakos with Dreams Take Flight:

Core Values:

Hello! Florida Vice President of Sales Darlene Plisko and Account Executive Summer Roberts provided great service to


Hello! Washington D.C. Account Manager Megan Justice was commended by a grateful customer:

Core Values:

Susan Ogden with Libgo Travel was pleased with the service she received from Vice President, Sales & Marketing Bret Voisin, Director of Business Development Karen Pitcherello, Senior Sales Coordinator Rachel Bustamante and Luxury Vehicle Chauffeurs Michael Brathwaite and Franck Paul:


A happy customer praised Shuttle Van Driver John Fisher:


Ernie Hartong with ARCSI thanked Sales Manager Ortancis Gaines and Hello! Florida Field Staffer Ben Eld:

Core Values:

City Cab Driver Iqbal Malik and Taxi Operations Manager Wayne Nassis saved the day for this customer:


Hope Sherman, Senior Catering and Convention Services Manager at Disney’s Grand Floridian Resort & Spa, had great things to say about Hello! Florida Field Staffer Gary Clark:

Steven Fisher, Catering and Convention Services Director atthe Grand Floridian, adds:

Senior Account Executive Sarah Barry adds:

Core Values:

City Cab Driver Jeff Mazzoli made a great impression onthis customer:


Ron Braswell with Braswell Foods thanked Sales Coordinator Erin Leonhardt and Motor Coach OperatorSharon Frey:



Cher Brutus, MDS OperationsChris Earl, Safety

Joy Fleming, EmploymentRosemary Gates, Sales

Shannon Gravitte, Gov’t & Community RelationsRhonda Gregoire, Human Resources

Christy Hornbuckle, Hello! Florida HollywoodHeather Husom, Hello! Arizona

Julie James, Training & DevelopmentKraige Jean, Motor Coach Operations

Danielle Kambic, Hello! Washington D.C.Greg Kaul, Hello! Texas

Colleen Gorman, Hello! Florida OrlandoLynn Pool, Training & Development

David Taitano, Taxi TrainingJim Ungvary, Human ResourcesHeidi Ziegler, MDS OperationsMelissa Zorko, Hello! Las Vegas

Layout & Design by Stephanie Cruz

NEWSLETTER CREDITS

City Cab Driver Alin Dorilus received this message of gratitude:


Marisa Mansour, Senior Catering & Convention ServicesManager with Disney’s Yacht & Beach Club Resorts had great things to say about Luxury Vehicle Chauffeur Dallas Suarez:

Core Values:

Travel Industry Sales Coordinator Jose Ulmos and Motor Coach Operator Michael Newman earned this note of appreciation from Leigh Johnson with Abacus Technology:


Luxury Vehicle Chauffeurs Jonel Edmond and Domingo Gomez


Sales Coordinator Charlene Norwood and Luxury Vehicle Chauffeurs Francisco De Miranda and Frank Lindor received these words of thanks:


Mary Jo Blythe with Global Meeting and Event Management thanked Hello! Florida Account Manager Kate Connin:

Core Values:

Hanna Mantel, Account Manager with Creative Group, Inc.,was pleased with service that she received from Hello! Florida Director of Operations Kristine de las Salas, Executive Vice President Douglas Kahler, Account Executive Kelly Kruszewskiand Account Manager Summer Roberts:

Core Values:

Sales Coordinator Nancy Provenzano and Motor Coach Operators Robert McGinty and Hugo Tinoco providedgreat service to Calvinita Malone, Event Coordinator for PajamaPraise INC:

Core Values:

Sarah Ayre, Account Manager with Creative Group, Inc., praised Hello! Arizona Account Executive Rachel Bell and Account Manager Krista Krolak:

Core Values:

Luxury Vehicle Chauffeur Fernando Pinzon made a great impression on Gary Mitchell, CEO, Divisions Maintenance Group:

Core Values:

Abigail White with Elite Orlando VIP Tours commended theservice provided by Luxury Vehicle Chauffeur Jim Shepherd:

Core Values:

christmas party brings holiday cheer - airport shuttle ... party brings holiday cheer continued on...

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