Christopher M. FernandezChrisfer1126@gmail.com Baltimore, MD 919-724-5048

SummaryUpbeat and courteous customer service and warehouse professional with 3+ years of experience. Well-spoken and outgoing team player with effective problem solving skills; accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail.

ExperienceCAEI (On Assignment at Baltimore Gas and Electric) | Baltimore, MDCall Center Representative07/2015 – 12/2015

Responsible for scheduling installation appointments to upgrade electric and gas meters for residential and commercial customers

Handled complex inquiries and escalated calls as appropriate Responsible for making 200+ outbound calls daily, as well as receive 50-60 inbound calls daily Consistently received perfect scores during weekly monitoring sessions Selected to work on special projects in the call center due to being a top performer

J-K Mechanical Products | Baltimore, MDWarehouse Support09/2014 – 05/2015

Receive all orders and unload packages from the trucks and place them in the appropriate place within the warehouse

Coordinate regularly with freight vendors to ensure deliveries are made during appropriate business times by taking inbound calls and making outbound calls.

Provide invoicing information to Accounting for processing once items have been delivered or picked up by the customer

Utilize Peachtree to enter in all inventory information, as well as see orders that need to be pulled for shipment Communicate regularly with the sales team, making sure order information is correct, as well as getting any

special instructions for each order Provide excellent customer service to customers who come to pick up their order, ensuring their order is

accurate and ready within a timely manner Package orders appropriately and put on the correct shipping label, utilizing UPS software. Perform a full inventory count quarterly, noting any possible reasons for discrepancies, as well as spot inventory

checks weekly.

Red Roof Plus+ | Timonium, MDFront Desk Representative 01/2014 – 09/2014

Christopher M. Fernandez

Made and confirmed reservations with guests via telephone Posted charges for guest rooms and incidentals to the appropriate account; utilizing the property management

system and reviewing all charges with guests at check-out Collected payment from all guests at the hotel while following proper cash handling and credit card procedures Answered approximately 70 inbound calls per shift, while making on average 30 outbound calls per shift. Improved customer service ratings by making sure that the guests feel comfortable during their stay, by offering

wake-up calls, and suggesting points of interests in the area Trained new members of the customer service team. Collaborated with maintenance and housekeeping to make sure all vacant rooms were guest ready in a timely

manner. Consistently met all sales goals by upselling premium room types to all guests and sending business guest

information to the Red Roof Inn sales team to increase business guest revenue

McDonalds | Cary, NCCustomer Service Manager06/2013 – 01/2014

Consistently provided friendly service to all guests visiting the restaurant, in a high volume, fast-paced environment.

Demonstrated integrity and honesty while interacting with guests, team members and other members of management.

Trained all new staff members on the cash register, menu items and food safety Effectively resolved all guest issues in a timely manner Prepared all food orders within a 2-3 minute deadline Handled all cash and credit transactions quickly and accurately. Maintained a clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot,

dumpster and sidewalk. Counted inventory weekly to assist in placing the order for supplies and business necessities Maintained relationship with various members in the supply chain to ensure on time delivery of orders and

verified all shipments for accuracy. Prepped food items for later use to ensure efficiency during peak dining hours

TNT Fireworks | Wake Forest, NCSeasonal Sales Representative 05/2013 – 07/2013

Answered questions regarding the store and its merchandise Demonstrated use and care of merchandise Greeted customers and suggestively sold items to customers based on their individual needs Stocked shelves and replenished merchandise as needed Maintained knowledge of current offers and promotions, and informing each customer Collected payment via cash or credit, utilizing effective cash handling procedures

Christopher M. Fernandez

EducationPanther Creek High SchoolHigh School DiplomaReceived January 2014

Received Microsoft office Specialist certificate for proficiency with Microsoft Word and Microsoft Excel

Skills Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Outlook •Cash handling •POS Systems • Windows and Mac Operating Systems • Peachtree