chief executive recruitment pack february 2020...eldon ha chief executive recruitment january 2020...

CHIEF EXECUTIVE

Recruitment Pack February 2020

Tel: 020 7620 3048

24 Cornwall Road

London SW1 8TW

Email: [email protected]

Website: www.thehousingexecutive.com

Re: Chief Executive for Eldon Housing

Thank you for requesting information about this exciting role. As consultants to Eldon Housing,

The Housing Executive aim to provide you with comprehensive information to enable you to structure your application.

Recruitment Timetable & Process:

Closing Date: 9.00 am, Monday 9th March 2020

First Interview: Monday 16th and Tuesday 17th March 2020

(London SE1)

Second Interview & presentation: Friday 27th March (Hotel venue, TBC)

• Candidates who are successful in the first round will undertake online verbal/

numerical reasoning tests and a personality exercise, before second interview.

• There will be an opportunity for second stage candidates to speak to the Chair,

Eileen Nutting, directly prior to the final interview.

• The second stage will consist of a presentation and panel Interview, with the

expectation that you will attend a luncheon meet and greet with staff and residents.

To Apply:

Please provide a CV (no more than 3 sides A4) together with a supporting statement (also no more than 3 sides of A4) and complete the confidential Monitoring form. You can download a monitoring form from this link: https://thehousingexecutive.com/wp-content/uploads/2020/02/Diversity-Monitoring-Form-Eldon-HA-2020.doc

The supporting statement should demonstrate your suitability for the role and address the key

elements of the Experience and Professional/Technical Knowledge section of the person

specification, enclosed in this pack. Please ensure you provide evidence, with recent examples,

of your experience.

Send your application (CV/Statement/Monitoring Form) by 9.00 am on Monday 9th March:

By email to: [email protected]

Or by post to: The Housing Executive, 24 Cornwall Road, London SE1 8TW.

ALL applications will be acknowledged by email or telephone within 24 hours.

If you would like to discuss any aspect of this post or the process, in confidence, please call

Carol Drummond or Julie Kellaway, directors at The Housing Executive, on 020 7620 3048.

We look forward to receiving your application - do call if you have any queries. Thanks again for

your interest in Eldon Housing.

https://thehousingexecutive.com/wp-content/uploads/2020/02/Diversity-Monitoring-Form-Eldon-HA-2020.doc

https://thehousingexecutive.com/wp-content/uploads/2020/02/Diversity-Monitoring-Form-Eldon-HA-2020.doc

mailto:[email protected]

Eldon HA Chief Executive Recruitment January 2020

1 Letter from

the Chair

Letter from the Chair

Dear Candidate

Thank you for your interest in applying for the role of Chief Executive Officer at Eldon

Housing Association.

We are a small, financially sound, solid organisation established in 1981. Our staff are

hard working and loyal, excelling in their commitment to services for older people by

delivering high quality facilities management and care to both our tenants and partners.

The Association has 224 units spread over 11 purpose built schemes, a £41 million PFI

contract, a Registered Domiciliary Care Agency and an Administration Service Contract

for a client Housing Association.

It's an exciting time to be joining Eldon Housing Association as we have a new extra care

sheltered project of 48 flats on site for handover in October 2020 and currently we have a

£6 million turnover. In the past five years we have embarked upon development

partnerships to continue our specialist Housing and now there is a great opportunity for a

charismatic leader to take forward an independent and sustainable organisation.

Our Chief Executive, Elizabeth Rangé who has successfully led and developed the

organisation for the last 30 years has decided that the time is right for her to retire. Whilst

we are very sad to see Elizabeth leave Eldon, The Chief Executive role is an exciting

opportunity for the right person, as she leaves a great legacy to build on.

Eldon may be relatively small but we are ambitious and want to grow our business whilst

continuing to build on our strengths and values. We are looking for someone who will

focus on quality with a people centred approach, to drive the organisation forward, whilst

retaining its social purpose and commitment to being passionate, professional and caring.

If you have the experience together with excellent communication and leadership skills we

look forward to hearing from you.

Eileen Nutting

Chair

Eileen Nutting Chair

Elizabeth Rangé Chief Executive


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Introduction

Eldon Housing Association Ltd was formed in 1981 to assume full responsibility for the housing and homes for the elderly provided by the Croydon Guild of Voluntary Organisations, now known as Croydon Voluntary Action. We are a non-profit making organisation registered as a Charity under the Industrial and Provident Societies Act 1965.

We are a specialist in the provision and management of housing for older people; able to respond to changing needs by listening and learning from others and responding to this by creating innovative housing solutions and services.

The aims and objectives of Eldon Housing Association Ltd are the provision of housing and associated amenities for people in housing need. We seek to maintain a high standard of management with a commitment to quality of service and tenant participation.

VISION

To be the best provider of affordable housing for older and vulnerable people within our sphere of operation.

MISSION

To meet the individual requirements of people in need by providing accessible and sustainable housing, supported by flexible and reliable services.

VALUES

Passionate, professional and operating with integrity Caring about customers, staff and business Respectful – listening and approachable Innovative – always looking to improve

We are committed to a policy of equal opportunities and welcome applicants having close ties with Croydon regardless of age, race, ethnic or national origins, religion, sex, physical ability, appearance, marital status, sexual orientation or gender re-assignment.

Our Services

The Association has not only grown in size over the years in terms of buildings but has diversified into providing support and consultation services to other Housing Associations and is a registered Domiciliary Care Agency.

Our aim is to provide housing and support for those living in the Borough of Croydon with housing and support/care needs.

We have a small portfolio of general needs housing in Croydon and Purley, which are available for those in housing need living in Croydon.

We have seven sheltered housing Schemes within the Borough and one in Hayward’s Heath West Sussex.

In order to expand our services to older people we registered as a Domiciliary Care Agency in 2002. This enables us to provide care to the tenants in our Extra Care Sheltered Housing schemes through our dedicated on-site care teams giving peace of mind to both our tenants and their families.

We are regularly inspected by the Care Quality Commission (CQC) and their latest inspection report from June 2018 can be viewed here concluding that, overall, our service is Good.

We are a secure partner with Croydon Council and provide Facilities Management services to their older person’s specialist accommodation PFI project; known as Homes for the Future (New for Old) PFI Project.

Eldon Housing Association recognises the need to support other small Associations to enable them to continue to provide that much needed caring management style independently for their client group – older people – without feeling in line for merger. Our experience enables us to provide management, administrative and consultancy services to other Housing Associations predominately based in the South East.

https://www.cqc.org.uk/location/1-113031018?referer=widget3


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Our Partnerships

During its main development period in the 1990’s the Association commenced partner-ship links with banks and funders which are still in place today.

Due to changes in funding arrangements the Association has in the last 5 years embarked upon development partnerships in order to continue its specialist housing provision.

PFI Partnership

Caring 4 Croydon

With a Strategy to become a premier provider in Croydon, the Association established a strong partnership with Croydon Council which lead to its success with the Homes for the Future (New 4 Old) PFI Project.

In 2005 the Association formed a Consortium with a local renowned construction company, Geoffrey Osborne Homes Ltd, and a specialist in PFI funding investment, UMEI Ltd, and bid for the Homes for the Future (New for Old) Project with Croydon Council.

The Consortium known as Caring 4 Croydon won the bid and constructed the 3 Residential/Nursing schemes (Addington Heights, Heavers Resource Centre and Langley Oaks) and 1 Extra Care housing scheme (Fellows Court) with day centre facilities and one-stop services over a 3-year programme.

We are contracted to provide the Facilities Management services to all the Residential/Nursing schemes and Day Centres.

The Extra Care Scheme, Fellows Court, was added to our own stock under a 125 year lease.

The Association remains interested in developing this type of partnership arrangement with others.

Funding Partnerships

Over the years, the Association has established good relationships with various Banks and charitable organisations and have a continuous partnership with Barclay’s Bank, The Quaker Housing Trust and in recent years have included the Allied Irish Bank, Unity Trust Bank and Greater London Authority.

Operational Partnerships

With the increases in legislation and regulatory requirements, causing concern to the governing bodies of some small Housing Association the business was expanded by offering management, administrative and consultancy services to similar specialist organisations.

Masonic Housing Association

Registered as a Charity under the Co-operative & Community Benefit Societies Act 2014, Masonic Housing Association has 5 sheltered housing schemes spread throughout England with almost 200 flats, we provide administrative and consultancy support to these schemes and the Association’s Board of Management.

Our Tenants

Eldon work to ensure the delivery of a high quality service by adopting a Tenants’ Charter:-

We will…

• maintain your home, keeping this and all communal areas in good repair, and will complete repairs within our target response times.

• support you in maintaining your tenancy through our Care & Support services or by signposting you to appropriate service providers.

• respect you treating you with courtesy at all times ensuring all our staff are polite, professional and trained to provide a high standard of service.

• deal with enquiries quickly and efficiently, replying to voicemail messages within 2 working days and responding to correspondence within 10 working days and when writing to you we will always use plain English.

• regularly consult with you to ensure we are providing the services that meet your needs and have your views taken into account when making decisions that relate to your home or the care & services provided.

• keep you informed through Tenant Meetings, our Tenants’ Panel, The Link magazine, newsletters and one-to-one meetings.


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The Extra Care schemes Lindsay Court and Westdene and Flexible Care Scheme, Joan Nightingale House, provide a Domiciliary Care Service to our tenants who require this. The care provided is determined by the individual needs of our tenants and their tailor-made Care Plans are reviewed every six months or more frequently if required.

The Eldon Tenants’ Panel provides an independent, customer focused, advisory and consultative role to Eldon Housing Association. It plays a critical role in ensuring that services are delivered to the highest standards. Access to staff and Board of Management members to request information and challenge performance allows this tenant led committee to and carry out its scrutiny role. Made up of a maximum of 10 tenants, nominated by the tenants; the panel meets 3 times a year and the Chairman and Vice Chairman meet with representatives from Eldon Housing’s Board of Management a minimum of once a year.

The panel have assisted by encouraging and supporting tenants to complete the annual satisfaction survey, introduced new features in the tenants’ magazine (previous versions accessible here) and members are now joining the Housing Manager, on their regular building inspections. They comment on policies and procedures, new service development and are invited to join interview panels when new staff are recruited

The tenants’ magazine, The Link includes a variety of sections, news items, recipes and includes a regular Getting to Know You feature – detailing an interview with an Eldon tenant.

In December 2016, Eldon were awarded a Customer Service Excellence accreditation having met the Cabinet Office’s standard.

Our Staff

In total we employ around 119 staff across 10 different locations. Our staff are made up of Carers, Registered Care Managers, Laundry /Domestic, Facilities, Catering and Head Office staff (there are 12 staff based at Head Office).

The Senior Management Team are all based at the Kenley Head Office and includes:-

Nickola Langridge, Senior Finance Manager – responsible for the management and control of all financial aspects of the business and works to support the optimisation of the Association’s financial performance and strategic position.

David Nixon MBIFM, Head of Operations, with overall responsibility for the Facilities Management Services provided at the Association’s properties and 3 Croydon Council owned Homes for the Future Residential Care Homes and oversees the Tenant Services Team.

Jenny Haines, Assoc CIPD, HR Business Partner, responsible for all aspects of HR including compliance and best practice and works to support the strategic direction and development of the business.

The Association’s Facilities Management team make up 60% of the Association’s 100 plus frontline staff and are based in the sheltered housing schemes and Residential Care Homes.

Celebrating Success

Employee Excellence Awards provide tenants with an opportunity to nominate a member of Eldon staff who has gone that extra mile. In 2018 they received116 nominations for 67 members of staff. The winning employees receive a Certificate and £25 gift voucher and are announced in the magazine, staff newsletter and Eldon’s Annual report.

A new award for staff, Gerald Ellis Award was presented for the first time at the Annual General Meeting in September 2019; in memory of the Association’s long serving Board Member and Honorary President who passed away in July 2018; to be presented annually to one of the winners of the past year’s Employee Excellence Awards.

Results of the Tenant Satisfaction Survey published in the 2018/19 Annual Report

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% of repairs completed within target 98% 98%

Average re-let time 25 days

18 days

% of tenants satisfied with VFM - Rent

95% 95%

% of tenants satisfied with VFM - Service Charges

87% 93%

% of tenants satisfied with overall service

91% 95%

% of tenants satisfied landlord lis-tens to their views and acts

89% 89%

http://eldonhousing.org/our-publications/


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Our Structure

The Business is supported by an External Financial Consultant providing high level Business Planning and Advice

Governance Structure

Organisation Structure Chart


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Our Future

The Association has recently updated its Strategic Objectives for years 2020 – 2023 and its Senior Management Team have produced an action plan to ensure the desired outcomes are achieved within the time frame.

MAINTAIN CUSTOMER FOCUS

OBJECTIVES OUTCOMES

Maintain high standard of customer service Retaining our Customer Services Excellence accreditation

Empowering tenants to be involved with the running of their home and the services they receive

Creation of an effective Tenants’ Panel which influences the business.

Constantly reviewing our services and contract performance to ensure high standards are maintained

Increased levels of satisfaction reported within annual Tenants’ Survey

Improved Acuity Benchmarking results

Creation of an online rent payment and repair

IMPROVE EFFECTIVENESS & VALUE

OBJECTIVES OUTCOMES Review and upgrade IT Systems and working methods to drive efficiency and customer service value

New IT strategy in place resulting in smarter working practices through better use of technology

Continuing to recognise and acknowledge the value of our staff

Reduction in staff turnover

A year on year reduction in costs generating an operating surplus to support existing stock investment

10% reduction in Headline Social Housing Cost Per Unit by 2023

Stock investment as determined by Stock Condition Surveys

Modernisation of communal areas to improve functionality and accessibility

GROWTH THROUGH OPPORTUNITY

OBJECTIVES OUTCOMES

To increase the housing portfolio Complete construction and mobilisation of the new Lingfield Lodge and implement partnership for the provision of community services within East Grinstead

Secure a lease with a local housing association for sheltered housing property

Building more housing through finance innovations and stock regeneration

Redevelopment of an existing scheme

Promote and market our services Additional housing association partner receiving administration services

Target small mergers or acquisitions by nurturing partnerships to meet our mutual objectives

Increase in the Association’s portfolio


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JOB DESCRIPTION

No job description can cover every issue that might arise and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.

PRINCIPAL RESPONSIBILITIES

Strategic and corporate direction

1. Accountable to the Board of Management to enable the Association to provide a high-quality service to all its customers through establishing strategic goals, objectives, business and financial policies in accordance with the Association’s stated aims and objectives.

2. To ensure that the Board has at its disposal sufficient resources, information and professional advice to control the affairs of the Association and its interest, particularly around governance, risk and compliance.

3. To lead in the delivery of high-quality services to all customers, through formulating operational policies to ensure that the Association is able to meet its stated aims and objectives and developing appropriate processes to ensure that they are complied with.

4. To lead in the Association’s development activities, actively pursuing new business through innovatory services, partnerships and initiatives to meet needs within the Association’s areas of operation.

Governance

5. To be proactive in developing, implementing and monitoring the effectiveness of the Association’s corporate governance; leading on any changes necessary to meet regulatory standards, procedures and guidance as set by the Regulator of Social Housing.

6. Attend and participate in meetings and committees of the Board and ensure that they are effectively serviced and provided with the reports, policy proposals, financial, performance and other information required to monitor and control all Association activities.

7. To fulfil the role of Company Secretary for Masonic Housing and ensure that the Board is properly advised on all legal matters and operates within its Rules.

Job title: Chief Executive Based at: Head Office (Kenley, Surrey) Reports to: Board of Management, with the Chair of the Board acting as line

manager Direct Reports: Senior Management Team:

Head of Operations, Senior Finance Manager, HR Business Partner, Company Secretary for Eldon

Key relationships: Board and Committee members External agencies Partner organisations Tenants and staff

Job purpose: Responsible to the Board of Management for the effective financial and operational performance of Eldon Housing Association, maximising use of assets and supporting growth. Overall direction and leadership of the Association, ensuring compliance with statutory and regulatory requirements within a strong governance framework. Empowering and encouraging staff to deliver an excellent service resulting in high levels of tenant satisfaction.


Management of the Association

8. Lead by example, empowering and developing staff to fulfil their potential, creating a culture that motivates and supports staff.

9. Lead the Senior Management Team (SMT), ensuring that corporate goals and values are effectively communicated and develop an empowering and motivated culture.

10. Deliver high levels of staff performance, celebrating success and tackling issues as appropriate.

11. Lead on equality and diversity, ensuring the services provided operate on the basis of equality of treatment for all while having special regard for the varying needs of the sections of the community. Maintain a climate where diversity is valued within the organisation.

12. Lead on Health and Safety.

13. Lead in the development, implementation and monitoring of the Partnership’s Business Plan and associated plans, and report on performance to the Board and Business Continuity Strategy and Policies, including risk assessment.

14. Manage the Association effectively, determine standards of performance throughout the full range of its activities, report to the Board on organisational performance and ensure that appropriate action is taken to rectify any shortfall in performance.

15. Lead the management team in developing communications with tenants and increasing their involvement in the business.

16. Have overall and strategic responsibility to the Board for the control of all aspects of the Association’s financial performance, ensuring that revenue, capital and employee budgets are effectively prepared, managed and monitored in order to maintain and enhance the Association’s financial viability and security.

17. Lead the Association in becoming a first-class employer, through motivating and developing staff and ensuring that they are recruited, trained and supported in line with Association policy, procedures and best practice.

18. Keep abreast of all relevant statutory and legal requirements in all aspects of the Association’s business.

19. Ensure the Association increases its growth in development of new homes and services

Representing the Association

18. Act as an ambassador for Eldon Housing Association, maintaining and developing effective external networks; especially with the regulators, other partnerships, housing associations, local authorities, funding institutions and organisations that are key to the work and business interests of the Association. Ensuring that Eldon’s reputation is enhanced amongst all its customers and partners, both current and potential.

19. Ensure that new business development opportunities are identified, investigated and reported to the Board

20. Actively promote the Association’s equal opportunities and diversity policies, ensuring that

all practices/procedures are in accordance with good equality practice.

21. Maintain an up-to-date understanding of national policy developments relating to housing, ensuring that the Association is in the forefront of best practice and enabled to achieve its objectives.

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PERSON SPECIFICATION

1. EXPERIENCE AND PROFESSIONAL/TECHNICAL KNOWLEDGE

• Track record of senior management experience in the housing, support or care sector, with significant experience of successfully managing and leading people.

• Numerate and literate, with qualifications to degree level equivalent standard. A relevant professional qualification is desirable for example CIH, MBA, RICS.

• Experience of managing budgets at a strategic level and sound knowledge and understanding of the key financial regulatory and legal requirements relating to social landlords.

• Experience of probity, governance and risk assessment in a social housing provider or related environment.

• A track record of providing housing and care services.

• A track record of business planning and managing risk together with an understanding of the challenges ahead for supported housing providers.

• Experience of business development, gaining new business and ideally partnership working.

• Proven ability of working with a Board at a senior level.

• Ability to analyse complex material and to produce management reports.

• Knowledge and practical experience of using IT as an analytical and management tool.

• Understanding of promoting equality in employment and service delivery.

• Ability to communicate at different levels from creative and innovative staff management to successfully building internal and external partnerships.

2. KEY RECRUITMENT COMPETENCIES

i. Organising Workload Ability to plan, prioritise and commit self and team to a course of action for achievement of objectives or standards in accordance with the Association’s quality and efficiency targets.

ii. Judgement and Decision Making Ability to make sound decisions which assess and balance risk, particularly financial and are based on all available information.

iii. Adaptability/Innovation/Self Development Ability to support innovation and to adapt style, priorities and approach to meet changing business and legislative demands.

iv. Service Delivery / Team Working Ability to work co-operatively with and support others to deliver an efficient and effective service both internally and externally.

• Provides positive leadership to staff • Support and demonstrates Eldons HA values • Adopts an assertive and fair style • Strong team player, generates team spirit • Creates opportunities to develop the team • Empowers, enables and motivates others

v. Business Focus Ability to engage in all parts of the business using effective and efficient processes, to display financial understanding and to assess feasibility of projects

vi. Knowledge and Skills Ability to attain, maintain and apply knowledge efficiently and effectively and act as a source of expertise to team members

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vii. Customer Service Ability to deliver by focusing on what needs to be achieved, demonstrating respect for others and resilience and persistence in the face of obstacles and setbacks. Demonstrates commitment to excellent customer service in all activities Welcomes resident and stakeholder involvement Ensures quality and productivity goals and standards are met, focusing on customer needs and expectation

viii. Coaching, developing and leadership Ability to promote a culture of learning and development to improve the skill and competency level of others, enabling them to perform their jobs effectively and to realise their full potential.

ix Commercial Awareness Knowledge and understanding of business processes Business acumen and commercial awareness Appraisal of development projects and the strategic and operational risks that they bring

x Persuasion and Influencing Represents Eldon HA positively and professionally Networks and builds effective working relationships and partnerships Influences, persuades and achieves co-operation of others Self-aware, ensuring own behaviour and attitude impacts positively on others Negotiates confidently and effectively

xi Communication Effective verbal and written communication skills Presents effectively to external audiences Produces clear, concise and objective reports Able to listen and show empathy Remains diplomatic and confidential

3. PERSONAL QUALITIES

Resilient and robust to change, enthusiastic with a positive outlook

Committed to the aims and ethos of the Association

Committed to quality, customer service, best practice and best value in all aspects of business

Occasional evening or weekend work may be necessary

Embraces and promotes change

Flexible, adaptable and positive approach to challenges

Shows resilience in handling conflict

Handles pressures of meeting targets and deadlines


CONDITIONS OF SERVICE

Post: Chief Executive

Term: Permanent

Hours: 35 hours per week

Salary: £80,000 pa

Business Mileage: 45 pence per mile

Pension: Company Pension Scheme

Location Head office: 2nd Floor (North Wing), Legion House, 73 Lower Road, Kenley, Surrey, CR8 5NH

Probation 6 Months

Annual Leave: 30 days (plus 8 public holidays)

Sick Pay: 3 months full pay, 3 months half pay - eligible after successful

completion of 12 months service

Other Benefits: Healthcare Cash Back Plan

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Advert

Chief Executive

Kenley, Surrey, £80,000

Eldon Housing Association is an established provider of supported housing, striving to deliver excellent service to older people in Croydon and Sussex.

Following the announcement that our long serving Chief Executive is retiring, we want to recruit an outstanding individual who can build on successful initiatives for the well-being of our tenants, partnerships and the local community.

Our vision is to enhance lives by bringing people and communities together and we pride ourselves on being Passionate, Professional and Caring.

This is a fantastic opportunity to take forward an independent and sustainable organisation.

The Association currently has a £6million turnover, 224 units spread over 11 purpose built schemes, a £41million PFI contract, a Registered Domiciliary Care Agency and an Administration Service Contract for a client Housing Association. A new extra care sheltered project of 48 flats is on site for handover October 2020.

We are looking to recruit a new Chief Executive who shares our vision and values and can work with our existing Board of Management to pursue growth through relationship building and innovation. Are you a strategic leader, with a number years senior management experience in the social housing, support or care sectors? Do you have the capability to see the ‘big picture’ and identify broader opportunities and partnerships?

For further information, or an informal discussion about the role, please contact our consultants: Carol Drummond or Julie Kellaway at The Housing Executive:

020 7620 3048 [email protected]

A recruitment pack can be emailed to you, or downloaded from: www.thehousingexecutive.com

Closing date: 9.00 am, Monday 9th March 2020

First Interview: Monday 16th and Tuesday 17th March 2020

Second interview: Friday 27th March 2020

mailto:[email protected]

http://www.thehousingexecutive.com

chief executive recruitment pack february 2020...eldon ha chief executive recruitment january 2020...

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