CHIDS Transforming HealTHcare is our mission.

T h e C e n T e r f o r h e a l T h I n f o r m a T I o n a n d d e C I s I o n s y s T e m s

J. L. AdAms

Ritu Agarwal is the founder and co-director of CHIDS, professor and Robert H. Smith

Dean’s Chair of Information Systems at the Smith School. She has published more than 90

papers on information technology management topics in leading research journals, and has

worked extensively with Fortune 500 companies. Agarwal has been a keynote speaker at

national and international conferences and has advised a number of governmental and

non-governmental organizations on the digital transformation of healthcare.

Deputy Director Kenyon

Crowley is the first point of

contact for all partnership

inquiries. Contact him at

kcrowley@rhsmith.umd.edu

or 301.405.9593.

Program Manager Faye Baker

is the first point of contact

for all general inquiries.

Contact her at

fbaker@rhsmith.umd.edu

or 301.405.2206.

Gordon Gao is co-director of CHIDS and associate professor at the University of Maryland’s

Robert H. Smith School of Business. He has extensive research experience on information

technology’s role in improving care delivery, quality transparency and consumer

empowerment. Gao’s research has been profiled and featured in popular media including

the Washington Post, NPR news and Reuters. He is the recipient of the prestigious

NSF CAREER Award.

f r o m T h e d I r e C T o r s

established at the robert H. smith school of Business in 2005, the center for Health information and

Decision systems (cHiDs) is an independent research and development resource that provides knowledge and

insight into the complex domain of information and decision systems in healthcare. The center has an extensive

portfolio of research projects and an outstanding cadre of human capital comprised of faculty, student fellows

and business professionals.

cHiDs’ faculty provide research and scientific expertise, formulating and

leading projects with impactful findings that influence a broad range

of stakeholders. collaboration with many non-profit organizations

supplements interactions with academic and industry partners.

as cHiDs’ leaders, we are encouraged and motivated by the

significant potential that information and decision technologies offer

for fundamental and breakthrough advances in the practice and

delivery of healthcare.

as you learn more about cHiDs and the robust activity at the center,

we invite you to become part of the team and share our

passion for healthcare transformation.

sincerely,

ritu agarwalCo-Director, Center for Health Information and Decision Systems

guodong (gordon) gaoCo-Director, Center for Health Information and Decision Systems

Gordon Gao

Ritu Agarwal

Kenyon Crowley Faye Baker

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a b o u T C h I d s

cHiDs is an academic research center at the robert H. smith school of Business that works in

collaboration with industry and federal, state and local government affiliates. we research, analyze and

recommend solutions to challenges surrounding the introduction and integration of information and

decision technologies into the healthcare system.

our research seeks to understand how digital solutions can be more effectively deployed to address

outcomes such as patient safety, healthcare quality, efficiency in healthcare delivery and a reduction in

health disparities. we offer a world-class research staff and renowned scholars in the economic, social,

behavioral and managerial aspects of technology implementation, adoption, assimilation and return

on investment. cHiDs serves as a focal point for thought leadership around the topic of health

information and decision systems.

o u r s Ta k e h o l d e r s

cHiDs is uniquely positioned to bring the major players in healthcare together to tackle the myriad

challenges facing this industry. our stakeholder ecosystem consists of:

■ academic and research institutions

■ commercial businesses

■ government agencies

■ not-for-profit organizations

■ Health providers

■ Patients and caregivers

These collaborators are essential partners in improving the practice and delivery of healthcare

through the application of information and decision technologies.

2 www.rhsmith.umd.edu/chids 3

wiTH a mission To Transform HealTHcare, cHiDs is a TrusTeD

ParTner anD resource aT a Time wHen invesTmenT in HealTHcare

TransformaTion is aT THe forefronT of THe naTional agenDa.

Empower consumers. Improve health outcomes.

Create archival knowledge. Train future leaders.

Inform the practice of healthcare.

Inform the formulation of policy. Support advocacy

and change.

Provide key inputs for investment decisions.

PolicymakersnPos

Business

acaDemia

PaTienTs

ProviDers

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C h a l l e n g e s C o n f r o n T I n g h e a lT h C a r e

our healthcare system faces a striking information deficit that is crippling its ability to function effectively.

Poor care quality, preventable errors and high costs are some of the many challenges we face.

■ up to 63% of adverse events that occur in hospitals are preventable.

■ a majority — 77% — of care providers are dissatisfied with the design of their electronic

health record systems.

■ approximately 80% of errors are initiated by miscommunication, misinformation in medical records,

misfiled or missing charts, and inadequate reminder systems.

■ The institute of medicine estimates that preventable failures on the part of the u.s. healthcare system

have resulted in as many as 98,000 patient deaths per year.

■ it’s estimated that the u.s. health system squanders $750 billion a year— roughly 30 cents

of every medical dollar — through unneeded care, unnecessary paperwork, fraud and other waste.

■ 1 in 7 primary care visits is negatively affected by missing medical information.

many of these problems can be resolved through better system design, use of evidence-based care and management,

application of best practices in information technology adoption and use, and presenting consumable information to

patients and providers at the right time and in the right format.

r e s e a r C h aT C h I d s

our research portfolio spans four key themes integral to the transformation of healthcare.

we have faculty expertise, project experience and deep domain knowledge in each of these areas:

■ HealTHcare analyTics

creates actionable knowledge from healthcare data, generating data-driven health services insights,

modeling systems and applying operations management techniques

■ imPacT, Design anD comParaTive effecTiveness of HealTH informaTion sysTems

maximizes the adoption, meaningful use and value of health information systems

■ consumers, QualiTy anD TransParency, anD social meDia

Helps consumers understand their healthcare choices, better engage with the healthcare delivery

process and facilitate self-management of health and wellness

■ new moDels of HealTH services Delivery

examines how innovative organizations connect across the healthcare ecosystem to

manage patient populations, transitions of care and achieve financial sustainability

cHiDs is determining how a range

of digital technologies and processes

can be more effectively deployed to

improve patient safety, care experience,

healthcare quality and delivery

efficiency, and also reduce disparities

in health outcomes.

4 www.rhsmith.umd.edu/chids 5

Health Data analytics

electronic medical records

mobile Health

Health 2.0

Health information exchange

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C h I d s’ P r o j e C T s , P r o g r a m s a n d I n I T I aT I v e s

Healthcare Analytics

■ Health informatics research initiative

(Hiri): improving informatics

knowledge and use in the military

health system

■ cost-effectiveness model that

considers the role of social networks

in disease progression

■ cost-effectiveness of screening for

high-risk plaque and the reduction of

acute myocardial infarction

■ systems engineering and integration in

intensive care units

Impact, Design and Comparative Effectiveness of Health Information Systems

■ model eHr format for children

■ Personal health records and secure

messaging for military personnel

■ economic impact of unnecessary

cT scans

■ understanding development methods

from other industries to improve the

design of consumer health iT

■ mHealth lab results management

application for cardiologists

Consumers, Quality and Transparency, and Social Media

■ investigating physician online

rating systems

■ The complex privacy calculus for

personal health information (PHi)

■ early findings on personal health

records and individual use

■ social media strategy for healthcare

finance and delivery

■ mobile-social engagement for chronic

disease management

■ Determinants of online quality

disclosure by california hospitals

New Models of Health Services Delivery

■ Hie challenge grant: facilitating

effective care transitions using health

information exchange (Hie)

■ evaluation of the Dc regional health

information organization (Dc rHio)

■ Design of effective business models

for Hies

6 www.rhsmith.umd.edu/chids

I n n o vaT I o n a n d l e a r n I n g

innovative workshops, programs and events, such as the workshop on Health iT and economics (wHiTe), the innovate 4 Healthcare challenge, and the Health insurance marketplace (Him) leadership Program, provide a forum for making connections and keeping “best practices” in healthcare front and center.

8 www.rhsmith.umd.edu/chids 9

HimThe health Insurance marketplaceleadership Program

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PasT and PresenT evenT sPonsors:

The Workshop on Health IT and Economics (WHITE)

Despite iT’s potential to transform healthcare delivery, significant challenges remain regarding

design, implementation, utilization and evaluation. These issues are being actively explored

in fields as diverse as medical informatics, computer science, public health, business and

economics. each field brings unique perspectives and insights. collectively, these disciplinary

approaches are complementary.

cHiDs founded wHiTe in 2010 with a mission to build a multidisciplinary health iT and

economics research community, and to stimulate new ideas with both policy and business

implications. synergies generated from integration across individual disciplines have deepened

community members understanding of health iT design and its resultant impact. This forum

provides a lively venue to facilitate interaction and collaboration among academia, government,

and industry. each year wHiTe attracts participants from more than 40 institutions.

ParTners: academy Health, agency for Healthcare research and Quality (aHrQ)

and optimal solutions group

The Innovate 4 Healthcare Challenge

The innovate 4 Healthcare challenge is a national collegiate competition designed to

harness the creativity of the best and brightest student talent from across the country in

pursuit of solutions to transform the practice and delivery of healthcare. The challenge

seeks to surface and conceptualize breakthrough ideas that are demonstrably effective in

producing value and are simultaneously aligned with partners’ strategic goals. our first

challenge, produced in partnership with Johnson and Johnson and supported by the office

of the national coordinator for Health information Technology (onc), delivered more than

two dozen proposals merging technology, process and business model innovation aimed at

helping patients and providers become more engaged with them.

ParTners: Johnson & Johnson and the office of the national coordinator for

Health information Technology (onc)

The Health Insurance Marketplace (HIM) Leadership Program

The Him leadership Program is a combined research initiative and unique peer-to-peer

based executive education program for state officials and health insurance exchange boards

focused on developing, operating and maximizing the value of health benefits exchanges.

The program covers critical governance, risk, economic, design and operational issues.

sessions are led by smith school faculty and other top private sector leaders and integrate

business case style discussion with current real-life challenges states face today, drawing upon

lessons learned from previous efforts.

ParTners: accenture, cnsi, getinsured.com and maximus

C h I d s ’ Pa r T n e r s

our collaborations with private corporations, government agencies, not-for-profit organizations and academic institutions

help us to collectively achieve our vision for improving the practice and delivery of healthcare through the application of

information and decision technologies.

vimo

children’s national medical center

carefirst Bluecross Blueshield

Johnson and Johnsonw.r. grace & co.

lockheed martin

miTreinstituto de empresa

office of the national coordinator for Health iT (onc)

agency for Health research and Quality (aHrQ)

accenture

Blue novo

Johns Hopkins university

Pfizer

District of columbia Primary care association (DcPca)

crisP, maryland statewide health information exchange

Deloitte

cisco

food & Drug administration (fDa)

optimal solutions group, llc

university of minnesota

westat

maryland Health care commission

Brigham and women’s Hospital

centers for medicare and medicaid services (cms)

eglobal Tech

infosys

inspire

intertwine

maximus

national knowledge commission

Primary care coalition of montgomery countynational institutes for Health (niH)

national science foundation (nsf)

university of maryland medical center

vignet

vocera

united states air force medical service

iBm

C o l l a b o r aT e w I T h C h I d s

Our Partnerships

Partnerships are very important to us. we rely on these relationships to conduct mutually beneficial research and

knowledge generation activities. our ongoing collaboration and engagement make the following possible:

Event Sponsorships

cHiDs welcomes sponsorships for large events and

research seminars, as well as custom events.

Gifts

give an unrestricted, tax-deductible gift in

support of students and faculty working to

accelerate healthcare transformation.

m e e T T h e C h I d s T e a m

cHiDs leadership works with a number of affiliated faculty, including collaborating investigators from several schools

and colleges at our flagship college Park campus, and at the university of maryland, Baltimore. Beyond the university of

maryland, faculty collaborations exist with more than 15 universities globally. in addition, cHiDs research scholars and

fellows contribute to the scholarship and outreach of the center.

1 2

Leadership

co-Director: ritu agarwal, PhD

co-Director: gordon gao, PhD

Deputy Director: kenyon crowley, mBa, ms, cPHims

Program manager: faye Baker

Affiliated Faculty

sean Barnes, PhD

margrét Bjarnadóttir, PhD

Barney corwin, PhD

raul cruz-castro, PhD

robert gold, PhD

Bruce golden, PhD

Jeffrey Herrmann, PhD

Jeffrey mccullough, PhD

Timothy meiller, DDs, PhD

sunil mithas, PhD

kislaya Prasad, PhD

magaly rodriguez de Bittner, PharmD

nanette steinle, mD

Executive Fellow

col (r) Jesus Zarate

Senior Fellows

anuj Desai, mBa

anjali katharia, mPH

c. Desiree Ponti

Research Fellows

Jm goh, PhD

Brad greenwood, PhD

Jiban khuntia, PhD

chad konchak, mBa

emily mcPherson, ms

Jorge meija

Tianshu sun

capt. vickee wolcott

benefITs of ParTnershIP InClude:

an opportunity to help shape our research agenda

Participation in key conferences and events

Priority access to researchers (PhD, mBa and undergraduate)

participating in cHiDs projects

early insights from research papers and publications

recruiting assistance with smith’s undergraduate and mBa programs

access to Decision, operations and information Technologies (Do&iT)

world-class faculty

✓✓✓

✓✓✓

exPerIenCe The many

benefITs of ParTnershIP

wITh ChIds.

contact us at:

301.405.2206 and visit

rhsmith.umd.edu/chids/partnerships

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o u r m I s s I o n

cHiDs is dedicated to improving the practice and delivery of healthcare by offering

researched solutions that introduce and integrate information and decision technologies

into the healthcare system. we conduct studies and provide thought leadership on

effectively deploying digital technologies to help insure patient safety, healthcare

quality, efficiency in healthcare delivery and a reduction in healthcare disparities.

center for Health information and Decision systems | robert H. smith school of Business | 4340 van munching Hall

university of maryland | college Park, maryland 20742 | 301.405.2206 | chids@rhsmith.umd.edu | www.rhsmith.umd.edu/chids