chapter 16 managing retailing, wholesaling, and logistics flores
TRANSCRIPT
TOP 10 Learning Questions for
Chapter 16 Managing Retailing, Wholesaling, and Logistics
Winnette FloresDecember 16, 2010
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1. Type of warehouse that employ advanced materials handling systems under the control of a central computer.
a. Automated warehouseb. Distribution warehousec. Storage warehoused. Modern warehouse
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Every company must store finished goods until they are sold because production and consumption cycles rarely match.
Concept
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AUTOMATED WAREHOUSE-Employ advance materials-handling systems under the control of central computer
DISTRIBUTION WAREHOUSE – Receive goods from
various company plants and suppliers
STORAGE WAREHOUSE-Store goods for moderate
to long periods of time
MODERN WAREHOUSE -There is no modern type
of warehouse
ConceptConcept Explanation
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1. Type of warehouse that employ advanced materials handling systems under the control of a central computer.
a. Automated warehouseb. Distribution warehousec. Storage warehoused. Modern warehouse
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2. These are carrying costs except:
a. Storage costb. Cost of capitalc. Taxes and insuranced. Set-up cost
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Carrying Cost Processing Cost
Storage charges Set-up cost
Cost of capital Running cost
Taxes and insurance
Depreciation and obsolescence
Concept
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Carrying Cost Processing Cost
Storage charges Set-up cost
Cost of capital Running cost
Taxes and insurance
Depreciation and obsolescence
ConceptConcept Explanation
Set-up cost is an order processing costs for a manufacturer.
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Carrying Cost Processing Cost
Storage charges Set-up cost
Cost of capital Running cost
Taxes and insurance
Depreciation and obsolescence
2. These are carrying costs except:a. Storage costb. Cost of capitalc. Taxes and insuranced. Set-up cost
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3. General Electric operates an information system that checks the customers’ credit standing upon receipt of an order and determines whether and where the items are in stock.
a. Order processingb. Warehousingc. Inventoryd. All of the above
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Order Processing
Warehousing Inventory All of the Above
Order transmission, order entry and customer credit check
Assembly, packaging, and constructing promotional displays.
Having enough stock to fill all customer orders immediately.
Order-processing, warehousing and inventory.
Concept
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Order Processing Warehousing Inventory All of the Above
Order transmission, order entry and customer credit
check
Assembly, packaging, and
constructing promotional
displays.
Having enough stock to fill all customer orders immediately.
Order-processing, warehousing and inventory.
Concept Explanation
Most companies like General Electric are trying to shorten the order-to-payment cycle – that is, the elapsed time between an order’s receipt, delivery and payment.
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Order Processing
Warehousing Inventory All of the Above
Order transmission, order entry and customer credit check
Assembly, packaging, and constructing promotional displays.
Having enough stock to fill all customer orders immediately.
Order-processing, warehousing and inventory.
3. General Electric operates an information system that checks the customers’ credit standing upon receipt of an order and determines whether and where the items are in stock.
a. Order processingb. Warehousingc. Inventoryd. All of the above
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4. Third-party suppliers that participate in designing or managing integrated-logistics systems.
1. FedEx Logistics Services2. Ryder Integrated Logistics3. Italy’s Benetton4. Walmart
a. 1 only b. 2 only c. Both 1 and 2 d. 3 only e. 4 only f. Both 2 and 3 g. Both 3 and 4 h. All 4
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FedEx and Ryder
Italy’s Benetton and Walmart
- are both retailers.- are third-party suppliers that participate in materials management, material flow systems and physical distribution.
Concept
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FedEx and Ryder
Italy’s Benetton and Walmart
- are both retailers.- are third-party suppliers that participate in materials management, material flow systems and physical distribution.
ConceptConcept Explanation
FedEx and Ryder participate in market logistics task that calls for integrated logistics system aided by information technology.
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4. Third-party suppliers that participate in designing or managing integrated-logistics systems.
1. FedEx2. Ryder3. Volvo4. Coca-Cola
a. 1 only b. 2 only c. Both 1 and 2 d. 3 only e. 4 only f. Both 2 and 3 g. Both 3 and 4 h. All 4
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5. The retailer’s product assortment must match the target market’s shopping expectations. A restaurant (small lunch counters) can offer a _____ and _____ assortment.
a. Broad; shallowb. Broad; deepc. Narrow; shallowd. Narrow; deep
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Small lunch counter
Delicatessen Cafeteria Large restaurant
Offers narrow and shallow assortment
Offers narrow and deep
assortment
Offers broad and shallow assortment
Offers broad and deep
assortment
Concept
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Small lunch counter
Delicatessen Cafeteria Large restaurant
Offers narrow and shallow assortment
Offers narrow and deep
assortment
Offers broad and shallow assortment
Offers broad and deep
assortment
ConceptConcept Explanation
The retailer must decide on product- assortment breadth and depth. A restaurant (small lunch counters) can offer a narrow and shallow assortment.
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5. The retailer’s product assortment must match the target market’s shopping expectations. A restaurant (small lunch counters) can offer a _____ and _____ assortment.
a. Broad; shallowb. Broad; deepc. Narrow; shallowd. Narrow; deep
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6. Wal-Mart and Tesco are discount chains that expands into product areas such as clothing, health, beauty and electrical appliances. What type of retail developments is this?
a. Growth of Giant Retailersb. Competition between Store-Based and Non-
Store based Retailingc. Growth of Intertype Competitiond. New Retail Forms and Combinations
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Growth of Giant Retailers
Competition Between store-Based and Non-Store Based Retailing
Growth of Intertype Competition
New Retail Forms and Combinations
Giant retailers that are able to deliver good service and immense volumes of product at appealing prices to masses of consumers
Non-store based retailers have sales offers through direct-mail letters and catalogs, and over television, computers and telephones
Compete for the same consumers by carrying the same type of merchandise
Retailers that experiment the limited-time-only stores called pop-ups that let retailers promote brands
Concept
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Growth of Giant Retailers
Competition Between store-Based and Non-Store Based Retailing
Growth of Intertype Competition
New Retail Forms and Combinations
Giant retailers that are able to deliver good service and immense volumes of product at appealing prices to masses of consumers
Non-store based retailers have sales offers through direct-mail letters and catalogs, and over television, computers and telephones
Compete for the same consumers by carrying the same type of merchandise
Retailers that experiment the limited-time-only stores called pop-ups that let retailers promote brands
Concept
Different type of stores – discount stores, catalog showrooms, department stores – specifically Wal-Mart and Tesco all compete for the same consumers by carrying the same type of merchandise
Concept Explanation
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6. Wal-Mart and Tesco are discount chains that expands into product areas such as clothing, health, beauty and electrical appliances. What type of retail developments is this?
a. Growth of Giant Retailersb. Competition between Store-Based and Non-
Store based Retailingc. Growth of Intertype Competitiond. New Retail Forms and Combinations
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7. Level of service where customers are willing to carry out their own locate-compare-select process to save money.
a. Full serviceb. Limited servicec. Self-selectiond. Self-service
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Full Service Limited Service Self-Selection Self-service
- Customers who like to be waited on prefer this type of store
- Customers need more information and assistance.
- Customers find their own goods, although they can ask for assistance
- Many customers are willing to carry out their own locate-compare-select process to save money
Concept
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Full Service Limited Service Self-Selection Self-service
- Customers who like to be waited on prefer this type of store
- Customers need more information and assistance.
- Customers find their own goods, although they can ask for assistance
- Many customers are willing to carry out their own locate-compare-select process to save money
ConceptConcept Explanation
Self-service – is the cornerstone of all discount operations.
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7. Level of service where customers are willing to carry out their own locate-compare-select process to save money.
a. Full serviceb. Limited servicec. Self-selectiond. Self-service
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8. Store that feature a narrow product assortment and high value added cultivate an exclusive image and operate on high margin and low volume.
a. Sunglass Hutb. Wal-Martc. Bloomingdalesd. Tiffany
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Concept
Bloomingdale’s
Tiffany
Wal-Mart
Sunglass Hut
Broad
Narrow
High LowValue Added
Bre
ad
th o
f P
rod
uct
Lin
e
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Concept
Bloomingdale’s
Tiffany
Wal-Mart
Sunglass Hut
Broad
Narrow
High LowValue Added
Bre
ad
th o
f P
rod
uct
Lin
e
Concept Explanation
Tiffany is the store that feature a narrow product assortment and high value added cultivate an exclusive image and operate on high margin and low volume
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8. Store that feature a narrow product assortment and high value added cultivate an exclusive image and operate on high margin and low volume.
a. Sunglass Hutb. Wal-Martc. Bloomingdalesd. Tiffany
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9. Direct selling is also called multilevel selling and network marketing. A company that direct-selling one to many is ___.
a. Avonb. Mary Kay Cosmeticsc. Electroluxd. Southwestern Company of Nashville
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Concept
One-to-one selling One-to-many sellingAvon TupperwareElectrolux Mary Kay CosmeticsSouthwestern Company of Nashville
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Mary Kay Cosmetics are sold one-to-many.
ConceptConcept Explanation
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One-to-one selling One-to-many sellingAvon TupperwareElectrolux Mary Kay CosmeticsSouthwestern Company of Nashville
9. Direct selling is also called multilevel selling and network marketing. A company that direct-selling one to many is ___.
a. Avonb. Mary Kay Cosmeticsc. Electroluxd. Southwestern Company of Nashville
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10. Wholesaling includes all the activities in selling goods or services to those who buy for resale or business use that includes manufacturers?
a. Trueb. Falsec. Sometimesd. Depends
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Wholesalers are different from retailers in the following ways:
1. Wholesalers pay less attention to promotion, atmosphere and location.
2. Wholesale transactions are usually larger than retail transactions.
3. The government deals with wholesalers and retailers differently in terms of legal regulations and taxes.
Concept
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Manufacturer is engaged primarily in production and not sell directly to retailers or final consumers.
ConceptConcept Explanation
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10. Wholesaling includes all the activities in selling goods or services to those who buy for resale or business use?
a. Trueb. Falsec. Sometimesd. Depends
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TOP 10 Learning Questions for
Chapter 16 Managing Retailing, Wholesaling, and Logistics
Winnette FloresDecember 16, 2010
www. winnetteflores.blogspot.com