chapter 15 gsmm-scandinavia

8/22/2019 Chapter 15 GSMM-Scandinavia

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Overview

The internet penetration in the Scandinavian countries Denmark, Norway and Sweden are90%, 97% and 93% respectively. This very high penetration in all of Scandinavia

averages to 95% internet penetration among the population.

Such high penetration would mean that the growth rate will inevitably be slow. However,

still further growth was experienced in these countries as is displayed in the figure below.


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While the number of users is more in Sweden, followed by Denmark, when it comes to

time spent on the internet, Norway leads the way with 24.9 hours per user per month.

Sweden recorded 22 hours per user followed by Denmark with an average user time oninternet at 20.6 hours.

Devices used to access internet were dominated by PCs in all countries. Almost 88% of

the users accessed internet through PC. This was followed by mobile at 6.6% and tabletsat 4.9%.

Lesser number of users in Denmark use mobile (5.3%) when compared to Sweden (7.2%)

and Norway (7.3%). Similarly Norway used tablet (6.2%) as an internet access device

comparatively more than Denmark (4.7%) and Sweden (3.7%).


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The major online activities of internet users in Denmark are represented through the

figure below. The statistics are provided by Statistics Denmark.

0% 20% 40% 60% 80% 100%

Selling of goods or services, e.g.

via auctions

Finding information about goods

or services

Series1

Using email is the major activity online with 86% of the users doing it. This is followed

by search for information about goods and services (81%), Internet banking (75%) and

reading news online (72%). E-commerce accounted for 23% of the online activities in

2012.

Considering the second most preferred mode of access to internet is mobile, we should

also look at activities on mobile internet in Denmark. The different online activities ofinternet users on mobile in Denmark are given below.

0% 20% 40% 60% 80% 100%

Social

networking

GPS

Access the

Internet via

Series1

The most common activity is sending and receiving text messages. Of all the major

online activities Social networking stands at 6th rank. While at this position socialnetworking accounts for only 36%, when looking at social networking in different age

groups, we find that the decline is because of the people older than 40 years of age which

on an average use social networks only 11.5% of the time. When this is compared to the


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younger generation we find that almost 60% of the internet users less than 40 years of age

use social networking sites on their mobile phones.

Similarly major online activities of internet users in Norway are represented through the

figure below.

0% 20% 40% 60% 80%

Used the internet

for selling goods

Brukt Internett til

lese/laste ned

Used the internet

for banking

Series1

As we can see here as well the major activity is use of email (80%). The next two majoronline activities in Norway are using internet for finding information on goods and

services (77%) and for reading news (76%). Clearly internet in Norway serves two main

purposes. First being e-commerce and second as a source of information.

When looking at places where internet is accessed by internet users in Norway, we can

see that almost 80% of the people access internet from home. The second major place of

access to internet is Work. Very few people access internet at public places such asinternet caf (6%), public library (5%) and wifi hot spots (3%).

0% 20% 40% 60% 80%

Used Internet at Internetcafe

Used Internet at place of work

Series1


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Major online activities for internet users in Sweden are represented through the figure

below.

0% 20% 40% 60% 80% 100%

Uploading self-created content to

any website to be shared

Services connected to travel or

accomodation

Internet bank

Sending/receiving e-mails

Series1

While the top 4 activities is similar to Norway such as using it for e-mail, forinformational purposes and for internet banking, there are other activities as well.

Swedish internet users are also actively involved in using multimedia content such as

photos videos (60%) and in social networks (52%).

The figure below displays the major online activities of mobile internet users in Sweden.

0% 10% 20% 30% 40% 50%

Reading or downloading e-books

Playing or downloading games,

images, videos or music

Sending / receiving email

Series1

As we can see here, e-mail (46%) is still the number 1 activity for the users. It is followed

by watching news site (45%) and social networking (40%).

Having observed the online behavior of the three Scandinavian countries, we observe that

internet on Smartphone or on PC are majorly used for informational purposes and e-commerce. However, with the use of internet on smartphones, use of social networking

sites definitely increases.


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Social Media

Denmark is using social media in a whole new way. An initiative called DABGO is usingsocial media networking sites such as Facebook, LinkedIn and Ning to provide a free of

cost strategy to support export. This was earlier done using the traditional route of foreign

ministry or chamber of commerce.

As per a comScores report, the internet population of Denmark is as active as most

European countries in social media. The female internet users are especially active withan average penetration rate of 98% across all age groups. Social media penetration is also

high in the younger male users of internet (98.6%) below the age of 35. As can be seen in

the figure below, the social media penetration falls drastically in the older male group

(79.8%).

The younger generation (15-24) also spends the most time (7.7 hours) on social

networking sites as is evident through the figure below. Above that the time spentremains constant at around 4.5 hours, until it drops to 3.2 hours spent by the internet

users aged above 55.


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The top social networking sites in Denmark are displayed below. As we have observed in

most cases, Facebook is the leading social networking site in Denmark beating the other

sites by a fair margin. The time spent by an average user on this site (328.5 minutes) alsois greater than the second most popular social networking site LinkedIn (15.8 minutes).

Once these two are addressed, the other social networking sites in the top 5 are very

closely competing for the third spot. These sites in order of the rank by unique visitorsare Windows Live Profile, MySpace and Twitter.

Swedish use social media for business almost as actively as does Denmark. Some of theinteresting facts given here are a snapshot of importance of social media in Swedish

business landscape.

Social media is used for work by more than 90% of the journalists, with 71%

searching through the social media sites looking for new stories.

Social media is used for work purposes by 60% of the county councils and

municipalities.

Almost every 2nd company uses social media to prepare for a crisis situation.

Almost half the Nordic businesses use social networking sites looking for

customers and new businesses. Every 3rd company uses Facebook to look for new candidates and 17% of the

Swedish job seekers look for a job through social networks.


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The figure below gives us the demographics of social media users in Sweden. Very

similar to Denmark in terms of penetration pattern among male and female users, social

media has high penetration in Sweden.

Like Denmark, social media penetration among female internet users is almost

consistently 97% across all age groups. The only exception being the users age 55 andabove where the penetration of social media is 93%.

Not surprisingly, the youngest generation spends the most time (9.7 hours) on social

networking sites. However, the time spent on internet does not represent the gradual

decline as we move up the age groups. In fact, social network users from the age group45-54 recorded the second highest time spent (5.9 hours) on social networks, where their

younger counterparts from the age group 35-44 spend 4.5 hours on social media.


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The top 5 social networking sites in Sweden are represented in the figure below.

Like Denmark, Facebook leads the pack by a fair margin with almost 5 million unique

visitors. Following Facebook in the list are Windows live profile, Twitter, LinkedIn andMySpace. All these sites are close to each other in terms of unique visitors. However, if

one looks at time spent on the sites, LinkedIn leads these four websites recording 14.2

minutes as time spent by a user.

Social media penetration among internet users in different age groups in Norway is

represented through the figure below. Unlike most countries, here the maximum

penetration is observed in the age group 35-44. While penetration is high, it is not as highas Sweden or Denmark.

While the penetration of social media is different, the time spent on social media by users

in different age groups display a more conventional picture. The youngest age group 15-

24 spends the most time with 10.7 hours. Then the time spent goes down as we move up

the age groups.


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The top 5 social networking sites for Norway are given in the figure below. The top 5

sites are ranked in terms of maximum number of unique visitors.

While Facebook leads the social networking sites, here LinkedIn is the second most

popular social networking site. LinkedIn is also ranked second in terms of time spent by auser. The other social networking site which make it to the top 5 are Twitter, Windows

Live Profile and MySpace.

While we see the top 5 social networking sites across Denmark, Sweden and Norway, we

observe almost the same social networking sites with their ranks altered. However, one

must keep in consideration here that MySpace which features in the top 5 for all the

above mentioned countries here, is on a decline, and while it still makes it to the top 5 itmay be replaced very soon by new sites such as Pintrest, Instagrm, Badoo or similar other

websites.

Facebook

Facebook is the leading social networking site in Scandinavia. The table below gives a

snapshot of the month.

Facebook

Country Number of Users% ofPopulation

Denmark 2,989,840 54.52%

Sweden 4,752,080 52.54%

Norway 2,753,100 55.22%

As we can see here, every 2nd person in Denmark, Sweden and Norway has a Facebook

account. Facebooks popularity is unmatched by other social networking sites in theregion.

Figures below give us the age demographics of Facebook users in the three countriesunder review.


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Facebook demographics in Denmark Facebook demographics in Sweden

Facebook demographics in Norway

More than 50% of the users of Facebook are less than 34 years old. This particular graphis applicable to all the three countries, Denmark, Sweden and Norway. This youngpopulation is the driving force for Facebooks growth in the above mentioned

Scandinavian countries.

The figures below display the growth of Facebook in Denmark, Sweden and Norway

over a period of one year from April 2012 to April 2013.

Facebook growth in Denmark


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Facebook growth in Sweden

Facebook growth in Norway

From what we can observe through the growth charts given here, Facebooks

membership numbers boosted in July 2013. The interesting part of this sudden growth is

the timing. Right when Facebook started loosing ground from June, all the three countriesshowed sudden growth. The pattern of Facebooks growth chart is almost identical in all

the three countries. The growth continued into 2013 and has since been stable with a

slight decline at January end. However Sweden has recently experience sharp decline in

the number of users from March to mid April.LinkedIn

LinkedIn has experienced good growth in all the three countries. A snapshot of

LinkedIns performance is given in the figure below.

LinkedIn

Country Total Users % of population % of online population

Denmark 968,003 17.65% 19.66%

Sweden 901,640 9.97% 10.68%

Norway 690,036 13.84% 15.13%

Scandinavia has always been one of the better markets for LinkedIn. According to

comScores report in 2011, Denmark was one of the top 5 markets for LinkedIn as can be

seen from the figure below.


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LinkedIn operated in 18 languages around the world up till 2011. In 2012 it announced its

19th language as Danish. Having already seen good performance of LinkedIn in Denmark

in 2011, this move is expected to lay further inroads into the Danish market for LinkedIn.

LinkedIn is an important platform for Denmark where exports account for almost 50% of

their GDP. With Danish language introduced, it is expected to grow further trade withinthe companies in Denmark as well as help them connect with the global network of

companies on LinkedIn. LinkedIn already had the language support for Sweden and

Norway, and with the introduction of the Danish language has addressed the whole ofScandinavia.

Twitter

Twitter has grown rapidly in Norway and Sweden alike. A survey done on the Swedish

tweets in 2012 have revealed the growth in the use of twitter from 2008 to 2012. The

figure given below displays the registrations per month on twitter in Sweden over the

course of 4 years from 2008 to 2012.

As we can see here that there was a sudden increase in the registrations in late 2008which continued until march 2009. Even though a dip was observed after that it never

really went back to the original number of twitter accounts. Since July 2011, a similar but

more prominent growth was observed in the membership of twitter in Sweden.

It is suspected that twitter had more number of accounts in 2010 than what was counted.

One possible explanation for this could be that the accounts may be inactive or protectedor they possibly used a different language that Swedish.

While the number of registrations have picked up in 2012, the participation rate is not

evenly distributed.


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As we can see from the figure above, the group which creates the most updates accountsfor 75% of the total updates. This is only 7% of the total twitter population in Sweden.

This trend of uneven distribution of tweets has been almost unchanged since 2010.

In Norway too, Twitter has shown similar quick growth. The growth chart given below

displays the growth of twitter in Norway.

0

50000

100000

150000

200000

250000

300000

350000

400000

450000

Quarter

2009

Quarter

2010

Quarter

2011

Quarter

2011

Quarter

2012

Series1

Twitter started growing in 2009 and in 2010 the growth continued although the growthrate declined. From 2011 to 2012 the number of users jumped from 261,611 to 411,103.

From 2010 to 2012, the number of twitter users in Norway has almost doubled.

According to Knut-Arne Futster, Research Director of media for TNS Gallup, the

company which did the survey, growth in twitter can be mainly attributed to the younger

generation. Use of twitter in a positive tone by traditional media such as NRK, TV 2 and

VG has contributed to twitters growth. Another factor could be the use of twitter forsports and debates.

Twitters position in Denmark is illustrated through the following infographic.


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Social Media Monitoring Tools

Some of the social media monitoring tools for Norway and Sweden are given below inthe table.

Companyname Platform Media type Website Country

IntegrascoAS WoMPortal All Integrasco Norway

Patch6 ABSilverbakk BriefingRoom All http://www.silverbakk.com Sweden

Retriever RetrieverBlogs, Twitter,Facebook http://www.retriever.se Sweden

Intelliwell Informant All http://informant.se Sweden

Some of the other social monitoring tools for the three countries under review here, aregiven below.

Marketwire Heartbeat is a product of Market Wired which aims at social media

monitoring. This tools is available for a lot of countries including theScandinavian countries. Some of the services that this tools provides are

1. Real time social media monitoring

2. Issue tracking and crisis management3. Trend/conversation tracking

4. Key influencers identification

5. Social networking sites management

Engagorprovides various social monitoring tools for marketing and customer

service. While it serves Scandinavian languages it also provides its services in

other languages. Some of the services provided by Engagor are

1. Monitoring: Through the monitoring tool, you cankeep track of all mentions based on the keyword

that happen across social media via a social media

inbox. This helps in tackling and addressing issuesand also identifying places which have not been

addressed as yet.

2. Analytics: Analytics tools help you identify toptrends, understand the demographics of the target

customers, connect various SNS statistics relevant

to the brand, filter data and it also suggests besttimes to connect with the consumers.

Apart from these various other services such as social media data management, managing

publications etc. are provided by Engagor.
http://www.integrasco.com/http://www.silverbakk.com/http://www.retriever.se/http://informant.se/SocialMediaMonitor/SocialMediaMonitor.aspxhttp://www.integrasco.com/http://www.silverbakk.com/http://www.retriever.se/http://informant.se/SocialMediaMonitor/SocialMediaMonitor.aspx


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Some of the other similar social media monitoring tools are also provided by Attentio,

Penetrace, Notified, Falcon Social and Meltwater.

Tips for social marketers

In order to make the best use of social media in Scandinavia, social marketers need totake into account the demographics, the user behavior online and on social media. Some

of the things a social marketer will need to consider in Scandinavia are given below.

Internet penetration is very high, but internet is used mainly for informational and

business purposes. Apart from Facebook, LinkedIn needs to be especially

considered when planning social media campaigns.

Social media platforms are being used for business purposes by users more than

they are used for fun. This presents an opportunity for B2B marketers to connect

with the Scandinavian companies on social networking sites.

The penetration of social media is consistently higher among female users in all

age groups. This is an indication that the female demographics will be the driversof trends on social media and social media campaigns would do well to consider

them as their primary target audience.

A lot of companies and individuals are looking for candidates and jobs

respectively, on the internet and social media platforms. When social mediacampaigns designed with a more business outlook, rather than a common man

look, have a better chance of paying off.

While preparing for mobile versions of the campaigns will help, more focus

should be on designing campaigns suited for PCs. The cost involved in designing

a multi screen campaign should be considered so that the social marketer knows,

if the additional cost is worth the extended reach among the target audience.

Facebook will be the best platform to reach target audiences. It not only has

unmatched reach, time spent on Facebook is also significantly higher than other

social networking sites.

Twitter may not have done historically well in Scandinavia but that is changing.

People have started looking at twitter as a different social media platform thanFacebook. This is evident through the sudden rise in twitter registrations per

month in the year 2011-2012.

Maximum numbers of tweets are accounted for by a very small number of

tweeters in Scandinavia, especially in Sweden. It is imperative for socialmarketers to identify the leaders in twitter in Scandinavia as they will be the

driving force for the social media campaigns which a company launches on

twitter.

While Social media monitoring in Scandinavian countries is not young, it still has

some way to cover before it matches its European counterparts. However, many

social media tools available in the market provide support for the languages inScandinavia and therefore can be utilized for monitoring in Scandinavian

countries.


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References

Record Twitter use in the Nordicshttp://socialmedianordic.com/tag/statistics/

# TWITTERCENSUS 2012 @intellectahttp://twittercensus.se/wp-content/uploads/2012/05/Twittercensus2012.pdf

Rekord for Twitter i Norge Twitter har aldri vrt strre i Norge. Veksten er strstblant de yngre, viser fersk underskelse.http://www.kampanje.com/medier/article6039802.ece

Twitter i Danmark 20112011-12-21 af Stefan Bgh-Andersen http://blog.overskrift.dk/2011/12/21/twitter-i-danmark-2011/

Facebook blir like vanlig som mailyvind Solstad tror ikke Facebook stagnerer i r heller. - Alle som kan brukeFacebook, vil bruke det.http://www.kampanje.com/medier/article5957654.ece

visual.ly/facebook-statistics-denmarkhttp://www.proxsafe.net/browse.php?

u=Oi8vdmlzdWFsLmx5L2ZhY2Vib29rLXN0YXRpc3RpY3MtZGVubWFyaw%3D

%3D&b=13

LinkedIn adds support for Danish, seeking to grow its near-1m users in Denmarkhttp://thenextweb.com/eu/2012/09/25/linkedin-danish/

LinkedIn Statisticshttp://www.socialbakers.com

Facebook Statisticshttp://www.socialbakers.com

Social media monitoring tools in Scandinaviahttp://www.quora.com/What-are-the-best-social-media-monitoring-tools-that-work-with-

Scandinavian-languageshttp://socialmedia.biz/2011/01/12/top-20-social-media-monitoring-vendors-for-business/

Denmark First Country To Use Social Media To Increase Its International Exporthttp://www.prlog.org/10522787-denmark-first-country-to-use-social-media-to-increase-

its-international-export.html

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http://www.slideshare.net/kullin/statistics-55-facts-about-social-media-in-sweden

Statistics Denmarkhttp://www.statbank.dk/statbank5a/default.asp?w=1024

Statistics Norwayhttp://www.ssb.no/en/forside;jsessionid=9E4E064D627C6D6D4F3082FEA21BC655.kpld-as-prod03

Statistics Swedenhttp://www.scb.se/default____2154.aspx
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chapter 15 gsmm-scandinavia

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