cea training calendar, autumn 2010

September to December 2010

PROGRAMS IN THIS ISSUESeptemberBasics of SupervisionLearning to Lead: 3-Part SeriesMember Advisory ForumProfi table Cultures: Creating Organizations that

Maximize ResultsRed Flags for Supervisors Seven Ways to Improve Employee Engagement

OctoberBasic Medic First Aid® and AEDCrafting a Revenue ReboundHarassment Awareness TrainingHR Leadership: A Certifi cate Program for

Human Resource ProfessionalsLeadperson EffectivenessMaximizing Your Membership InvestmentTen Policies You Must Update

NovemberBasics of SupervisionCase Studies in Addressing Employee Conduct -

The Do’s and Don’ts Coaching Employees and SupervisorsDeveloping Wage and Salary ProgramsEmployment Law OverviewManaging and Tracking Family Leave

and AbsenteeismReasonable Suspicion TrainingSales Process: A Winning Sales Process in a

Changing Economy

DecemberCompliance and Payroll UpdatesEmployee Handbooks and Supervisory ManualsImproving TrustLeadperson EffectivenessLinking Incentives to the Bottom LineMisconduct Investigations and DisciplineRecruitment and HiringSolving Everyday Pain Through a

Supervisor Manual

Unsurpassed resources for great employers

Rely on Cascade’s depth of knowledge to support your managers, supervisors, and employees with the training they need – and the content they’ll use.

What’s New:

2011 Compliance and Payroll Updates. ■ Page 5HR Compliance Series. ■ Page 8New Portland Offi ce & Training Location. ■ Page 5On-Demand Webinars Expand. ■ 0

C A S C A D E E M P L O Y E R S A S S O C I A T I O N 2 T R A I N I N G C A T A L O G

September to December 2010BY PROGRAM TOPIC

Human Resource and People Issues

Case Studies in Addressing Employee Conduct - The Do’s and Don’ts 8

Coaching Employees and Supervisors 4Compliance and Payroll Updates 5Developing Wage and Salary Programs 4Employee Handbooks and Supervisory Manuals 4Employment Law Overview 6Harassment Awareness Training 6HR Leadership: Certifi cate Program for

Human Resource Professionals 3Improving Trust 7Linking Incentives to the Bottom Line 7Managing and Tracking Family Leave and Absenteeism 9Misconduct Investigations and Discipline 8Recruitment and Hiring 8Red Flags for Supervisors 8Seven Ways to Improve Employee Engagement 9Solving Everyday Pain Through a

Supervisor Manual 8Ten Policies You Must Update 8

Leadership

Basics of Supervision 11Crafting a Revenue Rebound 11Leadperson Effectiveness 12Learning to Lead: 3-Part Series 12Profi table Cultures: Creating Organizations

that Maximize Results 13 Sales Process: A Winning Sales Process

in a Changing Economy 13

Safety and Workers’ Compensation

Basic Medic First Aid® and AED 14Reasonable Suspicion Training 14

Forums

Maximizing Your Membership Investment 13Member Advisory Forum 7

BY LOCATION

Salem

Basic Medic First Aid® and AED 14Basics of Supervision 11Crafting a Revenue Rebound 11Improving Trust 7Leadperson Effectiveness 12Profi table Cultures: Creating Organizations

that Maximize Results 13Sales Process: A Winning Sales Process

in a Changing Economy 13Seven Ways to Improve Employee Engagement 9

Portland

Basics of Supervision 11Coaching Employees and Supervisors 4Compliance and Payroll Updates 5Developing Wage and Salary Programs 4Employee Handbooks and Supervisory Manuals 4Employment Law Overview 6Harassment Awareness Training 6HR Leadership: Certifi cate Program for

Human Resource Professionals 3Improving Trust 7Leadperson Effectiveness 12Linking Incentives to the Bottom Line 7Managing and Tracking Family Leave and Absenteeism 9Misconduct Investigations and Discipline 8Recruitment and Hiring 8

Eugene/Springfi eld

Learning to Lead: 3-Part Series 12Reasonable Suspicion Training 14Seven Ways to Improve Employee Engagement 9

Central Point

Basics of Supervision 11

Interactive Webinars

Case Studies in Addressing Employee Conduct - The Do’s and Don’ts 8

Maximizing Your Membership Investment 13Member Advisory Forum 7Red Flags for Supervisors 8Solving Everyday Pain Through a

Supervisor Manual 8Ten Policies You Must Update 8

T R A I N I N G C A T A L O GC A S C A D E E M P L O Y E R S A S S O C I A T I O N 3

Great Employers,Great Results

HR Leadership: A Certifi cate Program for Human Resource Professionals

Whether you are a small business administrator with newly assigned “HR” duties or a seasoned manager of a large corporation, this program transforms managers into visionary workplace leaders by underscoring the vital role the Human Resource function plays in the success of any organization. This in-depth program consists of 24 hours of required coursework, October 20-22, and 16 hours of elective coursework over the following few months.

Required coursework covers:HR Leadership: Reaching the Next Level ■Communicating the Mission ■Managing Risk ■Organization Development ■Linking Individual Jobs with Organization Success ■Managing Performance and Recognizing Success ■

Visit cascadeemployers.com for complete details of this certifi cate program, including elective coursework descriptions.

Presenters: Cascade Employers Association Professional Staff

Dates, Time, Location and CostWednesday-Friday, October 20-22, 20108:30am to 4:30pmCascade Employers Association - Portland

Cascade Member Price - $1095.00 *Standard Price - $1595.00 *

*Early Bird and multiple registrant discounts available.

Take stand-alone electives or the complete series and save!

ATTEND 24 Hours

of Required Coursework

CHOOSE 16 Hours

of Elective Programs

EARN Your HR

Leadership Certifi cate

Cascade is an exceptional, member-based resource for employers committed to developing a strong, vital workforce. We work with you to train, develop and grow your people, while providing ongoing support and straightforward answers to employment questions. The positive, practical approach to workforce excellence.

Employment law compliance ■Resources and tools to develop your ■HR functionTraining - human resources, leadership, ■employee developmentSalaryTrends - Fresh, local pay data ■Group programs - Health insurance/ ■retirement/workers' compensation

For the tenth year in a row, Cascade Employers Association is proud to be named one of the 100 Best Companies to Work For by

Oregon Business Magazine

Join the Best!cascadeemployers.com


Human Resource and People IssuesCoaching Employees and SupervisorsFree to those enrolled in HR LeadershipBringing out the best in others isn’t always an easy task. This workshop provides participants with techniques for guiding and motivating employees and supervisors toward reaching higher levels of performance.

Active listening ■Constructive feedback ■Dealing with negativity ■Coaching to spur taking on responsibility ■

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant

Cascade Employers Association

Date, Time, Location and CostTuesday, November 9, 20101:00pm to 4:30pmCascade Employers Association - PortlandMember Price - $110.00/Standard Price - $165.00

Developing Wage and Salary ProgramsFree to those enrolled in HR LeadershipThis program presents information that every human resource professional should possess for developing and implementing wage and salary programs. Devel-oped effectively, such programs help attract and retain the best employees – employees who will contribute positively to your organization’s success.

Topics include:Aligning pay with company goals ■Choosing a compensation strategy ■Effective use of market surveys ■Maintaining competitive pay practices ■

Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services


Date, Time, Location and CostTuesday, November 9, 20108:30am to 12noonCascade Employers Association - PortlandMember Price - $110.00/Standard Price - $165.00

Employee Handbooks and Supervisory ManualsFree to those enrolled in HR LeadershipProperly developed and administered, employee handbooks and supervisory manuals are powerful tools that promote consistency in human resource administration and help reduce and respond to employee-initiated legal actions. This workshop will provide you the basics for developing, administering, and communicating organization policy.

Topics include:Crafting a company-specifi c document refl ecting ■company standardsEnsuring employee and management “buy-in” ■Common legal pitfalls ■Supervisory manuals for consistent policy ■administration

Presenter: Patrice Altenhofen, PresidentCascade Employers Association

Date, Time, Location and CostWednesday, December 8, 20108:30am to 12noonCascade Employers Association - PortlandMember Price - $110.00/Standard Price - $165.00

It’s here! Fresh, local pay dataYou have got to be a part of this! As a Cascade Member, you receive an annual subscription free upon submission of your pay data.

550 job titles and growing (executive, exempt, and ■non-exempt job groups)24/7 access to accurate pay data through on- ■demand custom reports - you’ll love this tool!Suggest additional jobs you would like surveyed ■

salarytrends.com


2011 Compliance and Payroll Updates

Each year we carefully select an agenda to highlight the most signifi cant developments employers need to know about regarding workplace compliance and payroll issues. These two annual sessions are now offered at one convenient time and location. Attend one or both sessions.

Compliance Update: Morning Session

It was another big year for employment legislation. Attend this information-packed session to learn about the latest compliance changes and what lies ahead for 2011. We will cover:

Oregon Family Leave Act ■Family Medical Leave Act ■Credit Checks in Employment ■Medical Marijuana ■Mandatory Meeting Ban ■E-Verify ■Privacy in the Workplace ■ (cell phones, texting, etc.)Rest and Meal Periods ■

Presenter: Jenna Reed, Director of Human Resource Development Services


Payroll Update: Afternoon Session

Get up-to-date information on payroll tax requirements and learn about changes for 2011. If you oversee payroll, this session is for you. We will cover:

Wages ■Fringe Benefi ts ■Employer Responsibilities ■Deposit Requirements & Penalties ■Independent Contractors ■Quarterly and Year-End Returns ■Military Service Obligations ■Web Site Resources ■Important Addresses and Due Dates ■

Presenter: Michael Blanchard, CPAJohnson, Glaze & Co., P.C.

Coming to Portland

Date, Time, Location: Thursday, December 2, 201010:00am to 12noon and 1:00pm to 3:00pmLiberty Northwest Auditorium - Portland

Single Session Price:Member Price - $90.00/Standard Price - $135.00

Dual Session Price, Including Lunch:Member Price - $150.00/Standard Price - $225.00

Sponsored in part by

New Portland Location

We’ve just opened an offi ce in downtown Portland. This additional location offers a convenient site for Portland-area employers to access training programs and services.

You can now fi nd us in Portland at:

317 SW Alder Street, Suite 1120503.224.5219


Human Resource and People Issues (cont.)Harassment Awareness Training for Employees and Supervisors

Typically conducted on-site, this public offering provides an opportunity for employees and supervisors who may be new to your organization or who may have missed previous training. Now is the time to get into compliance and ensure all of your employees have received the proper training.

Topics include:Introduction to Discrimination Regulations ■Protected Class and Civil Rights Issues ■Legal Defi nition of Sexual Harassment ■Recent Case Developments ■Recognizing Sexual Harassment ■Popular Myths ■“In This Together” Film ■Review of Model Harassment Policy ■Responding to Claims of Harassment ■

Topics for additional hour of supervisor training include:

Investigations ■Liabilities Associated with Complaints ■Responsibilities as Supervisors ■



Date, Times, Location and CostTuesday, October 26, 2010Cascade Employers Association - Portland

9:00am to 11:00am (Employee Session)Member Price - $90.00/Standard Price - $135.00

9:00am to 12noon (Supervisor Session)Member Price - $110.00/Standard Price - $165.00

Employment Law OverviewFree to those enrolled in HR LeadershipThis workshop acquaints managers with the most important and current areas of employment law. Emphasis is placed on preventing problems before they arise and minimizing fi nancial loss.

We will cover:Hiring Issues ■Maintaining an “at-will” relationship ■Harassment ■Discrimination ■Retaliation ■Wage and hour ■Rest & meal periods ■Family leave ■Drug testing ■Injured workers ■Documentation ■Discipline and discharge ■



Date, Time, Location and CostTuesday, November 2, 20108:30am to 12noonCascade Employers Association - PortlandMember Price - $110.00/Standard Price - $165.00

“In this current downturn, being a member of Cascade is the best investment our company has made. Because of Cascade’s extensive knowl-edge, we have been in compliance with employ-ment laws, have had access to health insurance, and received help with many of the challenges hitting businesses. You have far exceeded our expectations. Thank you, thank you.”

Victoria Cline, Accountant/HR LLM Publications, Inc. Portland


Linking Incentives to the Bottom LineFree to those enrolled in HR LeadershipThis workshop focuses on incentive compensation plan design while emphasizing the importance of a “total compensation” strategy that supports organization success. Using actual corporate experiences, the presenter will guide participants through all aspects of incentive plan design, discuss the keys to plan success, and include a case study to illustrate the importance of careful plan design. Attendees will be encouraged to ask questions and discuss related business experiences that will add value to the class.

Topics include:Developing a total compensation strategy ■Determining the right mix of compensation ■Determining incentive opportunities ■Selecting the right plan design ■Selecting the right performance measures ■

Prerequisite: Developing Wage and Salary Programs (preferred)



Date, Time, Location and CostTuesday, December 7, 20108:30am to 12noonCascade Employers Association - PortlandMember Price - $110.00/Standard Price - $165.00

Improving Trust

Developing trust is critical to leadership and to having a healthy organization. Only a third of Americans trust others and their own top managers.

Increasing trust reduces rumors, negativity, gossip and destructive behavior while increasing motivation, teamwork and ethical behavior at all levels. Trust is the foundation for employee commitment and performance, and your infl uence can make a difference in the trust level in your organization.

Share your challenges and learn the causes of low trust, the mistakes that well-intentioned leaders make and Covey’s 13 High Trust Behaviors.

Presenter: Glen Fahs, Training and Organization Development Consultant


Dates, Times, Locations and Cost

Wednesday, December 15, 20108:30am to 10:30amCascade Employers Association - Salem

Wednesday, December 15, 20101:30pm to 3:30pmCascade Employers Association - Portland

Member Price - $90.00/Standard Price - $135.00

Member Advisory Forum

Help us help your workforce thrive so your business prospers. We invite you to join us for this one-hour online forum:

Discuss and learn from other Members’ ■current successes and challenges

Provide input to Cascade on areas of HR ■service and training that will enhance your employment objectives

Learn about the newest Association resources ■

Date, Time, Location and CostWednesday, September 8, 2010; 10:00 to 11:00amPresented Online for Your ConvenienceMember Price - FREE

Satisfy Your PHR/SPHR Recertifi cation Credits!

As an approved provider of the Human Resource Certifi cation Institute (HRCI), many of Cascade Employers Association’s programs qualify for recertifi cation credits.


Human Resource and People Issues (cont.)Misconduct Investigations and DisciplineFree to those enrolled in HR LeadershipWorkplace investigations are an important part of any employer’s disciplinary process and are the fi rst line of defense against lawsuits and company liability. This workshop focuses on practical steps and techniques you need to know about investigations and discipline.

Topics include:Establishing facts ■Interviewing witnesses ■When to involve legal counsel ■Confi dentiality ■Documentation ■Weighing the evidence ■Administering discipline ■

Presenter: Patrice Altenhofen, PresidentCascade Employers Association

Date, Time, Location and CostWednesday, December 8, 20101:00pm to 4:30pmCascade Employers Association - PortlandMember Price - $110.00/Standard Price - $165.00

Recruitment and HiringFree to those enrolled in HR LeadershipThe success of any organization starts with fi nding and hiring the right people for the right positions. This session will provide participants with key tools and resources for attracting qualifi ed applicants and best practices for a stream-lined employee selection process.

Topics include:Internal and external recruitment ■Managing and screening applications ■Interviewing ■Ensuring individual success ■Strategy development ■



Date, Time, Location and CostTuesday, December 7, 20101:00pm to 4:30pmCascade Employers Association - PortlandMember Price - $110.00/Standard Price - $165.00

HR Compliance - A Monthly Webinar ProgramHR Compliance - A Monthly Webinar ProgramWhen you want to do the right thing in the right way for your people, rely on our people.

The most common type of question Cascade gets asked is compliance-related. Figuring out how to place an employee on family leave, properly document misconduct, or make a reasonable accommodation can be a frustrating process and if not done properly can lead to liability. This one-hour, monthly Webinar program provides in-depth information and tools for common workplace compliance issues. To make sure you get timely and relevant information, our topics vary each month. Upcoming topics include:

Red Flags for Supervisors ■ Cases in Addressing Employee Conduct - Wednesday, September 29, 2010 - 9:00am to 10:00am The Do's and Don'ts

Thursday, November 18, 2010 - 9:00am to 10:00amTen Policies You Must Update ■ Solving Everyday Pain Through a Supervisor ManualWednesday, October 27, 2010 - 9:00am to 10:00am Wednesday, December 29, 2010 - 9:00am to 10:00am

And more to come, scheduled the last Wednesday of every month (except November). Recent topics, available now among our on-demand webinars, have covered: The Rise of Retaliation; Workplace Boundaries - Favoritism, Bias and Harassment; No Documentation - Then it Didn't Happen, Now What? and, Are You Asking For a Lawsuit?

Presenters: Cascade Employers Association Professional Staff

Cost: Cascade Member Price - $90.00 for single Webinars / Standard Price - $135.00


Managing and Tracking Family Leave and AbsenteeismFree to those enrolled in HR LeadershipMany organizations struggle with the bottlenecks and frustrations that occur with employee absences. Through use of real case studies and sample tools, this program provides practical information to help manage employee absences.

We will cover:Basic and advanced family medical leave ■(OFLA and FMLA) issues including eligibility, tracking, administration, return to work and reinstatement, and other types of medical leave including WC and ADASetting and communicating attendance standards ■Chronic absenteeism and tardiness ■Recordkeeping ■



Date, Time, Location and CostWednesday, November 3, 20108:30am to 12noonCascade Employers Association - PortlandMember Price - $110.00/Standard Price - $165.00

Seven Ways to Improve Employee Engagement

This two-hour session will address seven employer practices that, when applied correctly, can help to improve employee alignment with their organization’s mission and goals.

The facilitator will discuss how effective talent selection, job placement, goal setting, recognition, and supervision can all work together to create an engaging work environment characterized by greater employee productivity and loyalty, and stronger business results.

Participants will be encouraged to share specifi c examples of related practices they have tried along with the overall impact.



Date, Times, Locations and Cost

Thursday, September 9, 20108:30am to 10:30amCascade Employers Association - Salem

Thursday, September 9, 20101:30pm to 3:30pmPacifi cSource Health Plans - Springfi eld


New ‘How-To’ Series

Do you ever say to yourself, “I wish I knew how to...?” If so, this series is for you. Delivered via Webinar, we will cover topics such as:

How to Complete a Disciplinary Action Notice ■How to Complete Family Leave Paperwork ■How to Conduct an Investigation ■How to Engage in the Interactive Process ■And much more ■

Not only will you learn the process of how to do these things, you will also get the tools (forms and policies) you need to do them at your workplace. These sessions are designed to be short and to the point, giving you exactly what you need. Watch your in-box for details, or visit cascadeemployers.com under Workshops and Events.

ComingThis Fall

C A S C A D E E M P L O Y E R S A S S O C I A T I O N 1 0 T R A I N I N G C A T A L O G

On-Demand WebinarsThese pre-recorded sessions bring you to-the-point information on relevant employment topics covering compliance, human resource management, leadership, supervision and more.

Convenient - at your desk ■Time saver - access any time, anywhere, or even build your own learning series ■Typically one hour in length - Member Price $129.00/Standard Price $159.00 ■

Newest Releases

Top Ten Handbook Mistakes ■ - A handbook is a tool that you lean heavily upon to communicate important policy information to employees. In this session we identify the top ten things we commonly fi nd missing in handbooks, but think every employer should include.

The Rise of Retaliation ■ - Retaliation and discrimination are the two most common claims the EEOC receives. What does this mean for your workplace? View this webinar to fi nd out, including a review of recent cases and what you can do to avoid these claims.

Workplace Boundaries: ■ Favoritism, Bias and Harassment - This webinar provides guidance on spotting red fl ags, setting appropriate boundaries, and maintaining a friendly work environment.

Past Favorites

The Top 10 Secrets of Superachieving Supervisors ■ - There are many challenges in leading others. Superachieving supervisors rise to the occasion in innovative ways. In this session, we try to identify how to promote superachievement in yourself and others.

Fiduciary Responsibility under ERISA - Am I At Risk? ■ - One of the greatest concerns facing an employer sponsoring a company retirement plan is the legal responsibility and personal liability that comes with running one. Learn the answers to many of the basic questions employers have surrounding "fi duciary responsibility."

Advanced Family Leave Update ■ - This session expands on the topics covered in Family Leave Basics by using case studies to identify and examine the common mistakes employers make in administering and tracking family leave.

Performance Management ■ - This skills-building session is designed to help managers and supervisors become more comfortable and effective with the entire performance management process.

Social Networking ■ - Hear participants in this forum share their experiences, learn from each other, and get practical advice on how to manage employees in the virtual world of social networking.

Coming Soon

Current Trends and Perspectives ■ - Trends in the workplace can be subtle or painfully evident. This Webinar has an interactive portion where participants tell us about what trends they see and what they are doing to address them.

Toxic Attitudes ■ - Attitudes can do major damage to relationships, organizational culture and the bottom line. View this Webinar to fi nd out how supervisors affect employee attitudes and how to move people from victim mode to being part of the solution.

Communication Choices ■ - In this Webinar, we explore how to create rapport, gain attention/focus, and practice proper follow up.

Visit cascadeemployers.com for a complete listing and order form.

T R A I N I N G C A T A L O GC A S C A D E E M P L O Y E R S A S S O C I A T I O N 1 1

LeadershipBasics of Supervision (2-Day Workshop)

Every lead, supervisor, and manager should have The Basics. This is a key program for supervisors.

Leadership Skills – Build insight and strength in:What it really means to be a supervisor – the ■expectations, role, and obligations.Motivation and Improving Performance ■Communication and Confl ict Resolution ■Goal Setting ■Giving Positive and Critical Feedback ■

Employment Relations – Develop an understanding of:

Basics of Employment Relations Law ■Developing Performance Standards ■Discipline and Documentation ■

Every participant who completes the program receives a personalized certifi cate.



Dates, Time, Locations and Cost

Wednesday and Thursday, September 15 & 16, 20108:30am to 4:30pmCascade Employers Association - Salem

Tuesday and Wednesday, September 28 & 29, 20108:30am to 4:30pmKnife River - Central Point

Thursday and Friday, November 4 & 5, 20108:30am to 4:30pmCascade Employers Association - Portland


Crafting a Revenue Rebound

Do you fi nd yourself making statements like, “Our sales have topped out” or “We’re in a sales slide”? Wouldn’t it feel great to say, “We’re having a sales rebound”? A Revenue Rebound occurs when key sales decisions are made from a strategic perspective, and it begins at the top. If the business leaders are not focused on answering the right questions in the right way, the chances of successfully crafting a Revenue Rebound are greatly diminished.

Are you a top executive who wants to turn your revenue decline into revenue rebound? If so, this workshop is for you! You will learn how to:

Determine if you have the right “sales leadership” ■Focus on the “right targets” ■Pick the “right sales direction” ■Select the “right strategies” ■Develop and implement the “right sales systems ■and processes”Allocate the “right resources” ■Craft the “right plans” ■And implement with the “right follow through” ■

Presenter: Scott Philips, Consultant, OneAccord

Date, Time, Location and CostThursday, October 28, 20102:30pm to 4:30pmCascade Employers Association - SalemMember Price - $90.00/Standard Price - $135.00


Leadership (cont.)Leadperson Effectiveness

The job of leadperson is tough. It demands you strike a diffi cult balance between being a worker and being a supervisor. Getting the job done when you (and everybody else) know that you have little authority requires some complex skills.

Making the switch from co-worker to leadperson ■Clarifying your role ■Understanding other people and motivation ■Dealing with negativity in yourself and others ■Team-building skills ■Communication ■Leadership skills ■ (when you have limited authority)Goal-setting ■Keeping track and giving recognition ■Coaching and training for better performance ■



Dates, Time, Locations and Cost

Wednesday, October 27, 20108:30am to 4:30pmCascade Employers Association - Portland

Thursday, December 16, 20108:30am to 4:30pmCascade Employers Association - Salem


Learning to Lead: 3-Part Series

The values, language and skills in Learning to Lead provide an enterprise-wide approach for aligning the power of people and knowledge with your organization’s strategic goals. With the rarest of exceptions, leaders are truly made, not born. These courses deliver high-performance strategies for personal leadership that keep employees on track and moving in the right direction.

The Basic Principles for a Collaborative ■Workplace presents a set of guidelines for day-to-day interactions – The Basic Principles – that put the organization’s shared values into action.Wednesday, September 15, 2010

Giving Recognition ■ helps participants acknowledge the accomplishments of peers, managers and suppliers in meaningful, appropriate ways.Wednesday, September 22, 2010

Giving Constructive Feedback ■ instructs participants on how to get information to the right people at the right time, bring problems to the forefront and build strong working relationships that foster ongoing learning and mutual respect.Wednesday, September 29, 2010

Presenter: Kathleen Hoeg, MBA, Consultant

Time, Location and Cost8:00am to 12noonPacifi cSource Health Plans - Springfi eld

Single session price:Member Price - $110.00/Standard Price - $165.00

3-Part series price:Member Price - $295.00/Standard Price - $425.00

On-Site Training ...YOUR FACILITY - OUR EXPERTISE

Nearly any topic in Cascade’s core curriculum can be presented at your choice of location and adapted to fi t your organization’s culture and goals.

Easy to set up ■High impact ■Cost-effective ■Many programs are also available for your ■Spanish-speaking employees

For details, call 800.835.5518 or e-mail [email protected].


Profi table Cultures: Creating Organizations that Maximize Results

Culture is what drives your business when you’re not there. For companies, culture impacts both top and bottom line profi tability. Culture is typically deemed an intangible that can’t be measured or controlled. The truth is that culture is measurable, and that which can be measured can be changed.

In this workshop, we will explore the tangible effect that culture has on an organization and the impact dif-ferent leadership styles have on defi ning culture. John Kaminski has melded leadership lessons from gurus Collins, Lencioni, Kotter & Heskett with the science of the Organizational Culture Inventory®, developed by Cooke & Lafferty and utilized worldwide.

Learn how to create an organization that people ■want to be involved with - a constructive culture can increase your bottom line by upwards of 750%.

Complete a personal organizational culture ■assessment - gain insight on where your leadership skills are today and where you want them to be.

Gain a solid appreciation for how your leadership ■style defi nes your organization and understand the true impact of “it all starts at the top.”

Presenter: John Kaminski, Consultant, OneAccord

Date, Time, Location and CostThursday, September 23, 20102:30pm to 4:30pmCascade Employers Association - SalemMember Price - $90.00/Standard Price - $135.00

Sales Process: A Winning Sales Process in a Changing Economy

Have you ever heard the statements that “sales happen” or “there is a lot of mystery to sales”? These statements are far from the truth in well-run sales organizations. The reality is that “sales is a process - not an event”. Companies that have the fewest issues around revenue generation have the most purposeful and methodical approaches to sales.

How would you rate your organization? Is there room for improvement in your sales process? If you are a leader who is always looking to improve, then this workshop is for you. You will learn how to combine both the art and science of sales with the following:

Prospecting/Targeting ■Contacts ■Planning ■Building Trust and Rapport ■Needs Analysis ■Follow up ■Funnel Management ■Reporting ■Process Refi nement ■

Presenter: Richard J. Brune, Consultant, OneAccord

Date, Time, Location and CostThursday, November 18, 20102:30pm to 4:30pmCascade Employers Association - SalemMember Price - $90.00/Standard Price - $135.00

Maximizing Your Membership InvestmentWhether you’ve been a Member of Cascade Employers Association for years or you’ve recently joined, knowing the benefi ts of membership is vital for maximizing your membership investment. This free Web-based briefi ng will review the wealth of HR business solutions available to you and how to access them.

We will cover:Resources and tools at no charge ■Services and resources at reduced rates ■Recently introduced services and products ■A tour of Cascade’s information-rich Web site ■and Members-Only Area

Presenter: Gayle Klampe, Director of Member Relations


Date, Time, Location and CostTuesday, October 19, 2010, 10:00am to 11:00amPresented Online for Your Convenience


Safety and Workers’ CompensationBasic Medic First Aid®/AED

Participants who complete this workshop will receive a successful certifi cation card in CPR (Cardio-Pulmonary Resuscitation) and fi rst aid. The program meets OSHA requirements for the states of Oregon and Washington.

This workshop will include training in basic skills:

SETUP and Barriers ■Assess Responsiveness ■Opening Airway ■Foreign Body Airway Obstruction ■One-Rescuer CPR ■Chain of Survival ■Formal & Informal Debriefi ng ■Control of Bleeding ■Shock Management ■Ongoing Assessment ■

An AED (automated external defi brillator) short-course follows the Basic training. It will cover:

Basic AED operation ■Integrating the use of an AED in your ■emergency planTroubleshooting and other considerations ■

Presenter: ABC Lifeline, a Medic First Aid training service.

Date, Time, Location and CostTuesday, October 5, 20108:30am to 1:30pmCascade Employers Association - SalemMember Price - $90.00/Standard Price - $135.00

Reasonable Suspicion Training

In this two-hour workshop participants will receive training on the signs and symptoms of drug use and the signs and symptoms of alcohol misuse. This training certifi es that supervisors have received the qualifi ed training to make conscious decisions and documentation regarding reasonable suspicion for drug and alcohol testing.

Topics covered include:Introduction to Drugs and Alcohol ■in the Workplace Pre-Test Process ■Effects of Drugs and Alcohol ■(personal, social, workplace) Observing Signs and Symptoms of Drug and ■Alcohol Use and Abuse How to Deal with Diffi cult Situations ■Approaching Workers in Cases of ■Reasonable Suspicion Post-Test Process ■



Date, Time, Location and CostTuesday, November 30, 20109:00am to 11:00amFood For Lane County - EugeneMember Price - $90.00/Standard Price - $135.00

Liberty Northwest and Cascade Employers Association partner to offer qualifying Cascade Members a comprehensive Workers’ Compensation Group Program.

To learn more about this comprehensive program, contact Cascade at [email protected].

Pricing incentives to encourage improved safety and reduced losses. ■Premium credit to policyholders who maintain a qualifying drug free workplace program during ■policy period.Highly trained risk management team responsible for monitoring the group’s performance and providing ■assistance to employers experiencing safety problems.


About the PresentersPatrice Altenhofen, PresidentCascade Employers AssociationPatrice was appointed President in the fall of 2006 and carries forward Cascade’s reputation for providing collaborative, responsive, and solution-oriented services. Prior to becoming President, Patrice served as General Counsel and Director of Human Resource Development Services. As a creative and approachable human resource professional and attorney, Patrice is credited with developing innovative training programs on a variety of employment-related issues for executives, managers, and supervisors, including the Association’s comprehensive HR Leadership Program. She routinely participates in the development of long-term human resource and compliance strategies with top-level management of organizations from diverse industries.

Michael Blanchard, CPA, Johnson, Glaze & Co.Michael is a CPA and shareholder with Johnson, Glaze and Co. He has worked there since January 2000, providing tax, accounting, and management advisory services to a client base that includes small and medium size businesses and individuals with complex planning needs. He was born, raised, and currently resides in Dallas, where he and his wife raise three children.

Richard J. Brune, OneAccordRichard is a sales and marketing professional with over 30 years of experience in building and managing some of America’s most recognizable consumer brands. He is an effective leader with the ability to build highly productive and motivated sales teams and a bottom-line executive with the ability to reduce operating expenses while continuing to enjoy growth and profi tability. His approach is one of service by directing, coaching, mentoring and providing the resources necessary for people in the organization to be successful. Richard has a BS degree in Business Administration from Central Michigan University with a triple major in Marketing, Economics and Psychology.

Jerry E. Bumgarner, CCP, Director of Research and Compensation ServicesCascade Employers AssociationJerry has devoted more than 40 years to the fi eld of human resources, specializing in the compensation area. He provides specialized compensation support to employers (e.g., market pay ranges, competitive pay assessments, incentive plans, performance management), and helps Cascade members to align pay with business results. In addition, Jerry conducts compensation surveys for numerous industry groups and serves as a participant and chairperson on user steering committees. A regular presenter for workshops on the above topics, Jerry also serves with various local, regional and national professional HR groups.


Glen Fahs, Ph.D., Training and Organization Development ConsultantCascade Employers AssociationGlen is one of Oregon’s most active management trainers and consultants. He is a change agent who uses training and involvement processes as ways to build skills, commitment and team work. He teaches classes on leadership and professional transitions regularly for Portland State University and has served on the local boards of United Way, Habitat for Humanity, The Oregon Ethics Commons (as President), and The American Society for Training and Develop-ment (as Oregon Chapter President). He presents workshops on performance management, leadership and communication skills, and is certifi ed in AchieveGlobal’s highly successful Learn-ing to Lead program. Glen is particularly skilled at customizing on-site programs for employers.

Kathy Hoeg, ConsultantKathy Hoeg has over 20 years experience as an organization development specialist in the energy and banking industries. Her background includes leadership of company-wide performance improvement initiatives and design of leadership, teamwork, and technical skills training programs. She has an MBA from Columbia University and has taught college courses in management theory and organizational behavior. She is a certifi ed trainer for Achieve-Global, Interaction Associates, and Blessing-White and is also a lead facilitator for the City of Eugene’s outdoor challenge course.

John Kaminski, OneAccordJohn is passionate about guiding companies to the next level while emphasizing the importance of strong leadership and organizational culture. He started his career with Xerox before founding DocuMedX, a medical services business twice recognized as one of the “Best Companies to Work For.” Today, John is a coach and mentor working with business owners and C level executives across the nation as a Principal in OneAccord. In addition, he is a certifi ed facilitator of The Pacifi c Institute, and a frequent speaker on the topics of sales strategy, leadership, and organizational culture.

Gayle Klampe, Director of Member RelationsCascade Employers AssociationOver 30 years at Cascade, Gayle has been involved in a variety of Association capacities. With her experience and knowledge of Association services, and her ability to communicate the value of membership, she serves as Director of Member Relations. In this role, Gayle oversees all membership activities. She instinctively assesses the needs of employers, linking them to the resources that help advance workplace success. Gayle also manages coordination and development of Association marketing and communication activities, and has a contagious sense of humor.


Scott Philips, OneAccordScott is a seasoned executive with over 30 years of diversifi ed experience in enterprise wide leadership. He is recognized as an action-oriented leader with strengths in strategic management, business assessments, global brand building, business development and enterprise selling. Currently Scott serves as an executive coach for more than a dozen CEOs, business owners, or other executives in the Northwest. He holds a BS degree from Lewis & Clark University in Portland, Oregon and an MS in Management from Marylhurst University in West Linn, Oregon.

Jenna Reed, JD, MBA, Director of Human Resource Development ServicesCascade Employers AssociationJenna joined Cascade’s Human Resource Development Team in 2004 as Human Resource Compliance Specialist, becoming Director of HR Development Services in fall of 2006. She works in a variety of areas with Cascade, including employment law compliance, employee handbook development, training, affi rmative action, human resource program assessments, and on-site support. Jenna integrates compliance, best practices, and practical management solutions to help Member organizations achieve positive results in workforce management. Jenna is a member of the Oregon State Bar, and received her Juris Doctor and Master of Business Administration from Willamette University where she emphasized her studies in labor

and employment law, human resources, and organizational development. She is also a Board member for the NW EEO/ Affi rmative Action Association and a member of SHRM.


Training LocationsCascade Employers Association - Salem 4068 Hudson Avenue NE, Salem, OR 97301

From I-5, take the Market Street Exit, #256. Turn EAST onto Market Street. Travel 2-3 blocks and turn RIGHT at the second traffi c light. Proceed down Lancaster Drive about a mile and a half, then turn LEFT at Hudson Avenue. We are in the building behind the Stereo King.

Cascade Employers Association - Portland 317 SW Alder St. #1120, Portland, OR 97204

We recommend you check MapQuest.com for the best directions from your location.

Food For Lane County 770 Bailey Hill Road, Eugene, OR 97402

From I-5, merge onto 1-105 W via Exit #194B toward Eugene. After about three miles, take the OR-99 N exit towards Florence, and take a SLIGHT RIGHT onto W 6th Ave. Then follow the OR-126 signs: turn LEFT onto Garfi eld Street, and RIGHT onto W 11th Ave. Finally, after 1.2 more miles, turn RIGHT onto Bailey Hill Road. Parking is in front of the building.

Knife River Corporation 3959 Hamrick Road, Central Point, OR 97502

From I-5, take Exit #33 toward Central Point. Turn EAST onto E Pine Street, and continue two-thirds of a mile. Finally, turn RIGHT onto Hamrick Road.

Liberty Northwest 650 NE Holladay Street, Portland, OR 97232

From I-5 northbound, take Exit #302A toward Rose Quarter/Broadway. Turn RIGHT at NE Weidler Street, then take the 3rd RIGHT onto NE Martin Luther King Jr. Boulevard, then turn LEFT at NE Holladay Street. For parking, turn RIGHT on 7th Street, then go two blocks and turn right into the Liberty Center Parking Garage. Park in the fi rst level or above; cost is $1.50/hr or $8.00/day. Finally, take the elevator to the lower level and enter the Liberty Center Building. Meeting will be held in the Gill Auditorium.

Pacifi cSource Health Plans 110 International Way, Springfi eld, OR 97477

From I-5 southbound, take Exit #195A toward Springfi eld/Gateway Mall. Merge onto OR-569 E, and continue for a third of a mile. Turn LEFT at Gateway Street, an immediate slight LEFT onto N Game Farm Road, and fi nally take the fi rst RIGHT onto International Way.

Please note: Prior to each program, registrants will receive detailed driving directions to training locations.

5 Easy Ways to Register for Training1. Phone:

Our knowledgeable staff is always ready to assist you. You can reach us at 503.585.4320 (Salem), 503.224.5219 (Portland), or toll free at 800.835.5518.

2. Web site:Register online at cascadeemployers.com under “Workshops and Events.”

3. E-Mail:E-Mail us at [email protected].

4. Fax:Fax the registration form on the opposite page to Cascade at 503.585.4322.

5. Mail:Mail registration form with payment to:Cascade Employers Association4068 Hudson Avenue NESalem, OR 97301

T R A I N I N G C A T A L O GC A S C A D E E M P L O Y E R S A S S O C I A T I O N

Registration FormProgram Title _________________________________________________________________________Date(s) ______________________________________________________________________________Time(s) ______________________________________________________________________________Location _______________________________________________Cost __________________________

Organization Name: ____________________________________________________________________Mailing Address: ______________________________________________________________________City: __________________________State: _______________________________Zip: ______________Telephone: _____________________________________________Fax: __________________________Contact Person: _________________________________________E-mail: ________________________

Please make the following reservation(s):Name: ________________________________________________Title: __________________________E-mail: ______________________________________________________________________________

Name: ________________________________________________Title: __________________________E-mail: ______________________________________________________________________________

Multiple Registrants Register two or more people for the same program and receive a 10% discount on total registration fee.

Payment Options Check (Make payable to Cascade Employers Association) Bill My Company (For nonmember billing, please provide a P.O.#_________________________) Charge My: MasterCard Visa American Express Card # __________________________

Expiration Date: Month____ Year_____ Customer Code # ________Signature____________________________________________________ Print Name (as shown on card)____________________________________________________Email Address for Credit Card Receipt: _____________________________________________

Billing address, if different from above: _______________________________________

Cascade Employers Association will make every effort to meet a request for disability accommodation. If you require accommodation, please contact us at Salem 503.585.4320 or Portland 503.224.5219

Cancellation PolicyCancellations received up to fi ve business days prior to a training program are fully refundable. Cancellations received less than fi ve days prior to a program, or no-shows, are non-refundable; however, fees may be applied to a future training session.

How to RegisterMail To Phone E-MailCascade Employers Association Salem 503.585.4320 [email protected] Hudson Avenue N.E. Portland 503.224.5219 Web siteSalem, OR 97301 Fax To 503.585.4322 cascadeemployers.com

Training Tip: Planning Your LearningBy Glen Fahs, PhD, Training & Organization Development ConsultantCascade Employers Association

When prioritizing your training needs, it’s often helpful to use the journalists’ framework of answering Who, What, When, Where, Why and How.

Who: Most organizations give training priority to managers and professionals, often overlooking frontline employees who typically have less training and education and who may benefi t both mentally and emotionally. Employers who train all employees well are viewed as leaders who care and employees will in turn return that loyalty.

What: Two key skills in organizational success are customer service and teamwork. Is it time to strengthen the bonds you have with internal and external customers?

Whether they have leadership roles or not, your employees will have a better approach to work if they learn:How to deal with diffi cult people ■How to minimize negativity, rumor and gossip ■How to set, support and track goals ■How to disagree constructively and use a win-win approach to confl ict resolution ■

When: Going into a new role is a perfect time for training, since the individual is anxious to improve their competence. Some employers see the value of providing new employees a week or more of orientation before they are expected to know their jobs. Employees need to know the organization’s mission, vision, values, resources, policies, and procedures soon after arrival -- preferably getting a start during the hiring process; however, frequent short sessions work better than long ones.

Where: In-house training is usually conducted on-site, but investing in a retreat setting, hotel or other off-site meeting space can get people “out of the box” and away from distractions. It is illuminating how well employees are able to perform when they can’t run to a supervisor with every issue.

Why: Training helps prevent lawsuits, major confl icts, and accidents. Yes, safety experts say a positive organizational culture is a powerful force for safety. Training also develops clarity, commitment and better ways of getting the job done. Research shows that “opportunities to learn and grow” and “management support for development” improve retention, innovation, customer loyalty, productivity and profi tability.

How: Make it interactive and relevant. Rather than re-inventing the wheel, the best common approach is to work with a consultant who specializes in what you need. Public workshops help handle individual needs and give expo-sure to a wide variety of experiences. In-house training builds relationships, addresses team issues and supports people who are experiencing challenging changes. Make sure the consultant customizes before and during the training so the topics deal with real issues.

cascadeemployers.com

Most important determinants of lasting value from training

Strong partnership between 1. management and the trainer on the front end.Effective preparation of learners 2. by their supervisors so they enter the sessions committed to gaining specifi c skills.Follow up 3. by supervisors so the end of a training session is just the beginning.

cea training calendar, autumn 2010

Documents

winning sales process

employee conduct

s s o c

t i o n

donts coaching employees

o y e r s

hr compliance series

o gseptember