cassandra white resume may 2016
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CassandraWhite370WhiteOakRdSummerville,GA30747 | 706-767-4457 | [email protected]
Objective:
Experienced and accomplished collections clerk with over a year of experience implementing all duties of debt collections.
Education:
AAS | 03/24/2011 | GEORGIA NORTHWESTERN TECHNICAL COLLEGE· Major: Computer Support Specialist· Minor: PC repair and Network Technician
AAS | 3/24/2011 | GEORGIA NORTHWESTERN TECHNICAL COLLEGE
· Major: Networking · Minor: Network Technician· Related coursework: Microsoft Office Suite
Skills & Abilities:
Keys address, charge, or payment data and checks accuracy of related input.Types or prepares follow-up letters for customer accounts, notifications of change of address for collection agencies, and other documents.Performs various clerical tasks as required, including logging and routing incoming mail, typing, reception duties, and preparation of outgoing mail.Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collection efforts.Performs limited research in preparation for updating records, such as tracing customer mailing address.Ensures strict confidentiality of financial records.Performs miscellaneous job-related duties as assigned.Records maintenance skills.Ability to use independent judgment and to manage and impart confidential information.Ability to sort and/or distribute mail.Ability to read, sort, check, count, and verify numbers.Word processing and/or data entry skills.
Ability to interact and communicate with people over the telephone, often in stressful situations. Computer data entry skills
Computer Skills
Accurate, thorough, and persistent individual seeking a position in your company. Exceptional communication, secretarial, and problem solving skills to bring a remarkable change in the overall efficiency of the office. • Over 2 years’ varied and increasingly responsible experience in secretarial capacities• Highly skilled in greeting customers and answering phone calls• Proven ability to handle multiple, competing priorities in an effective manner• Thorough knowledge of written English; grammar, spelling, vocabulary and punctuationExperienced in leading and motivating a teamProficient in speaking, writing, and reading of the English languageAbility and desire to problem solve, prioritize, and multi-task in a fast-paced environmentKnowledge of Microsoft Office products (Word, Excel)Exemplary guest service skills and able to interact with guests in an effective mannerAccounting skills and inventory controlAbility to move and handle boxes of merchandise and/or textbooks including lifting up to 50 lbs. in a safe manner
LEADERSHIPHalf of the collections team that achieved a ZERO percent delinquency ratio for February 2016. This was a huge first and an accomplishment that not many credit unions can proclaim.
Experience: SOUTHEAST FEDERAL CREDIT UNION | 4/13/2015- PRESENT
Stratify collection activities to maximize cash receiptsIssue dunning letters to overdue accountsUse skip tracing techniques to locate customersContact customers regarding overdue accounts and determine reasons for non-paymentIssue payment commitment lettersNegotiate the return of unpaid merchandiseRepossess merchandise when payment is unlikelyMonitor cash on delivery or COD roll paymentsIssue credit hold notificationsCoordinate customer credit changes with the credit departmentRecommend that accounts be shifted to a collection agencyProcess small claims court complaintsRecommend bad debt write-offsMaintain accurate records about the customer payment status
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TEAM LEADER | NEBRASKA BOOK COMPANY | 2011-2014
Regularly acting as designated manager for opening and closing store, resolving questions and issues, and maintaining loss prevention standards
Training, recognizing, and providing team members feedback through active performance management
Leading team to accomplish store goals through task assignment and follow up Supporting store operations including general store opening and closing duties, running
cash registers, and maintaining a clean and well-stocked sales floor and backroom Supporting adherence to payroll plans Supporting efforts to plan, prepare, and execute textbook back to school and buyback
periods Providing excellent guest service by modeling and leading team members to greet each
guest with, “Hi, How can I help you?” and eliminating excessive wait times at cash registers
Providing superior service to on-line guests by promptly filling and shipping web orders and addressing guest questions and comments
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