CASE STUDY5: MANAGING CHANGE AT GLOBAL

GREEN BOOKS PUBLISHING

Presented by:

Sana Anwar Gul

SUMMARY OF CASE STUDY

In this case study, a publisher named “Global Green Books Publishing” was tasked with the hardship of bringing a college on as a client while equipping them with eBooks. We will examine the change management, its impact on cost, scope, time and stakeholders. We will also recommend solutions for conflicting inputs mentioned in the case study.

Internal StakeholdersEmployees

Managers

Owners

Supervisors

STAKEHOLDERS OF THE PROJECT

External StakeholdersSuppliers

Shareholders

Customers

Government

Society

Creditors Professor & Book Store

Manager

The project stakeholders in Global Green Books are the publishing company and the college. Both have vested interest in the completion of the project and the overall fulfillment of the order.

Key Stakeholders

1. Publishing Company & its staff

2. Customers

3. Creditors

4. Shareholders

IMPACT OF CHANGE ON BUDGET

Budget alleviation

Clear difference in BAC and EAC

Cost overrun

Utilization of Management Reserves

Increase in Administrative and Resource cost

IMPACT OF CHANGE ON SCHEDULE

Yes, change request will impact the schedule

Impact

Schedule Alleviation

Increase in Human Resource Work hours

Delay in delivery of final version of eBook

GGB PROCESS FOR DEALING WITH CHANGE

Issue Communication within organization

Estimation of CR impact on costIn our opinion, there are some issues with Global Green Books Publishing process for dealing with change request which include,o Lack of communication with customero Inadequate stakeholder managemento Lack of coordination in teamso Unassertive dealing with customer o Lack of professionalism o Lack of documentation

RECOMMENDATIONS FOR HANDLING CHANGE

Strong communication with Customer regarding issues & challenges

Coordination meetings with customer (sharing of performance and challenges faced by project team)

STEPS TO DEAL WITH CONFLICTING INPUTS

Call stakeholder coordination meeting especially with Professor & Bookstore Manager

Clear discussion on the challenges faced by the Global Green Book Publishing

Agree on some compliant solutions for the conflicts

Record meeting minutes & share with stakeholders